
Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)

We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)

I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)

Westgate will be our first choice when my friend requires full-time care.L W(Friend of Resident/Service User)

We are delighted to have found Westgate and the manager. A clean, bright homeL G(Sister of Resident/Service User)

I can highly recommend this care home; it is well run, and the staff really careRachel C(Daughter of Resident/Service User)

Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.
Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.
Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
Care Provided by Westgate House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.
Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Westgate House for full pricing details and T&Cs.
Contact Westgate House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Daniela Midwinter (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Westgate House Reviews (80)
Westgate House has a Review Score of 9.7 (9.706) out of 10, based on 15 reviews in the last 2 years.
Over all time Westgate House has 80 reviews.
If you have a relative with dementia, who displays challenging behaviour common with this disease, this is not the care home for you. Very poor communication on occasions it has taken up to three days to be able to speak to someone about my mum. High emphasis on physical health, low emphasis on mental health and wellbeing. No support for families.
I would like to thank all staff for their help and organising transport for me to the hospital and the help from the district nurse.
I love everything about Westgate House and there are not enough words to emphasise this.
We're really thankful for the measures you have put in place to facilitate our visits. It was so lovely to see my grandmother and be able to hold her hand and talk to her. The staff were so helpful, accomodating and caring towards us and my grandmother.
My mother has been kept safe in a very difficult time. Her care has been good and her room is clean and tidy. She is unable to see out of her window which is a disadvantage. Activities have been sparse but should improve with the appointment of staff. Special praise to both new members of staff, a breath of fresh air. Wonderful care by the staff on Nightingale. More information would be appreciated.
Everyone was very friendly and courteous.
A very friendly person at reception. Clean and tidy, had a garden visit with the garden looking very nice.
My husband has been a resident at Westgate House since last November. I have visited three times and he looks well cared for and the staff are very friendly.
We as a family have nothing but praise and admiration for all the staff and management of Skylark wing.
Mum was always very well cared for and treated with such respect.
Never a harsh or irritated word was ushered towards any resident.
As mum approached the final days of her life we were fully supported to bring mum home.
She died graciously, bravely and peacefully surrounded by all her family.
We will be forever grateful to the manager and all his wonderful team who enabled mum to live with dementia in such a caring and nurturing home.
Thank you, all of you.
My mums short stay at Westgate House was very happy. The staff treated her very kindly, and her care was excellent. The carers were so kind and thoughtful. The management of Westgate House were always there to help, and went above their duties. Westgate House is excellent.
His care and love given was exemplary great kindness was always shown to his wife and family.
The staff need to be very proud of themselves.
Found this home to be just what my mother needed. Made so welcome. Staff go out of their way for her and I can go home with a happy thought that she is so safe. I would recommend this home to anyone who needs a safe and caring home.
Overall, I have been very happy with the care Mum has received. She settled quickly and seemed very relaxed. The staff listened to my concerns and acted on them as they were able.
We are moving Mum as our 'first choice home' now has a vacancy and after much deliberation as a family, feel this is the right move for our mum.
We also feel that the prices at Westgate House are quite high.
Her room and bathroom are always spotlessly clean and tidy as are all areas of Westgate House.
The activity leader is wonderfully encouraging and full of fresh ideas to stimulate the residents.
We found the home very welcoming to my father in a time of sudden family crisis. The Manager and senior staff were always available and everyone went to great trouble to help him feel comfortable. He was encouraged to join in with the varied activities on offer and although he struggled with the idea of staying at the care home, I feel it would be hard to improve on Westgate House.
My mother moved to Westgate House a month ago. She is frail, but comfortable and well cared for. The caring and nursing staff are very attentive. The home is purpose-built and has high standards. There is a relaxed atmosphere at the home which welcomes visitors and relatives, with meeting areas, etc., which visitors can use with residents.
The management and senior nursing staff went 'the extra mile' to help organise a difficult transfer to Westgate House from another home in a different part of the country.
I and my family have been very satisfied with the care my mother has received while being in Westgate House since March 2010. Since those early years, we wonder if there are as many staff on the wing at times. It would be good if attention could be paid to the call bells. They often ring continuously and are not from Kingfisher wing always. They are very disturbing.
Best out of all the care home we went to very pleased with them.
My mother-in-law is not happy to be in any care home. She likes to be independent but would like to see people more often in her room. My mother-in-law says that is because she can't hear unless her hearing aids are put in and people stand too far from her when they ask her things. I would like to add that we as a family, think Westgate House is very nice.
Both of my inlaws have been and are residents at Westgate House and have been very happy with the care they have been given. My husband and I are also very happy that they are looked after so well, they are safe and all of their needs are catered for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 November 2019Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westgate House.
There are no upcoming events for Westgate House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Westgate House.
Meet the Team (5)

Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.
Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.
Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.

Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.
Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.

Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.
In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.
Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!

Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.
Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.
In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.

Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.
Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.
Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House to verify any information. View our terms and conditions. Westgate House has an Enhanced Service -more info.