Westgate House

Millington Road, Wallingford OX10 8FE
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9.8 78 Reviews
  • Westgate House, Wallingford
Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Care Provided by Westgate House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1560 – £1610
  • Self-Funded Residential Dementia Care: £1695 – £1795
  • Self-Funded Nursing Care: £1912 – £1913
  • RESPITE Self-Funded Residential Care: £1695 – £1745
  • RESPITE Self-Funded Residential Dementia Care: £1895 – £1955
  • RESPITE Self-Funded Nursing Care: £2063 – £2063

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
We currently have a welcome offer available for new residents funding their own care at Westgate House. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and toiletry gift set on arrival.


Terms and conditions apply. Available for a limited time only. Speak to a member of the team for more information.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Westgate House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daniela Midwinter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (61)
9.8

Westgate House has a Review Score of 9.8 (9.835) out of 10, based on 17 reviews in the last 2 years.
Over all time Westgate House has 78 reviews.

Overall Experience
  • 57
  • 19
  • 1
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Date Published
  • 78
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  • 17
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Reviewer Connection to Westgate House
  • 31
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  • 10
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Total of 78, showing 41-60
Review from Valerie W (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love everything about Westgate House and there are not enough words to emphasise this.
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Review from Chloe E (Granddaughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're really thankful for the measures you have put in place to facilitate our visits. It was so lovely to see my grandmother and be able to hold her hand and talk to her. The staff were so helpful, accomodating and caring towards us and my grandmother.
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Review from L R (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been kept safe in a very difficult time. Her care has been good and her room is clean and tidy. She is unable to see out of her window which is a disadvantage. Activities have been sparse but should improve with the appointment of staff. Special praise to both new members of staff, a breath
of fresh air. Wonderful care by the staff on Nightingale. More information would be appreciated.
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Review from H T (Son of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was very friendly and courteous.
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Review from R G (Son of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very friendly person at reception. Clean and tidy, had a garden visit with the garden looking very nice.
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Review from Anita S (Wife of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Westgate House since last November. I have visited three times and he looks well cared for and the staff are very friendly.
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Review from Sue T (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at Westgate House from September 2018 with rapid onset dementia.
We as a family have nothing but praise and admiration for all the staff and management of Skylark wing.
Mum was always very well cared for and treated with such respect.
Never a harsh or irritated word was ushered
towards any resident.
As mum approached the final days of her life we were fully supported to bring mum home.
She died graciously, bravely and peacefully surrounded by all her family.
We will be forever grateful to the manager and all his wonderful team who enabled mum to live with dementia in such a caring and nurturing home.
Thank you, all of you.
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Review from K B (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mums short stay at Westgate House was very happy. The staff treated her very kindly, and her care was excellent. The carers were so kind and thoughtful. The management of Westgate House were always there to help, and went above their duties. Westgate House is excellent.
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Review from V O (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared for at Westgate House for nearly 2 years.
His care and love given was exemplary great kindness was always shown to his wife and family.
The staff need to be very proud of themselves.
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Review from R W (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found this home to be just what my mother needed. Made so welcome. Staff go out of their way for her and I can go home with a happy thought that she is so safe. I would recommend this home to anyone who needs a safe and caring home.
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Review from Caroline T (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I have been very happy with the care Mum has received. She settled quickly and seemed very relaxed. The staff listened to my concerns and acted on them as they were able.


We are moving Mum as our 'first choice home' now has a vacancy and after much deliberation as a family, feel this is

the right move for our mum.


We also feel that the prices at Westgate House are quite high.

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Review from S T (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been resident at Westgate House for just a few weeks. I have found the staff to be helpful, caring and supportive. Nothing is too much trouble and they are all respectful of mums needs and are keen to help her to settle into her new home.
Her room and bathroom are always spotlessly clean
and tidy as are all areas of Westgate House.
The activity leader is wonderfully encouraging and full of fresh ideas to stimulate the residents.
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Review from S H (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the home very welcoming to my father in a time of sudden family crisis. The Manager and senior staff were always available and everyone went to great trouble to help him feel comfortable. He was encouraged to join in with the varied activities on offer and although he struggled with the idea
of staying at the care home, I feel it would be hard to improve on Westgate House.
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Review from Brian S (Son of Resident) published on 4 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Westgate House a month ago. She is frail, but comfortable and well cared for. The caring and nursing staff are very attentive. The home is purpose-built and has high standards. There is a relaxed atmosphere at the home which welcomes visitors and relatives, with meeting areas, etc.,
which visitors can use with residents.


The management and senior nursing staff went 'the extra mile' to help organise a difficult transfer to Westgate House from another home in a different part of the country.

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Review from Jennifer G (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family have been very satisfied with the care my mother has received while being in Westgate House since March 2010. Since those early years, we wonder if there are as many staff on the wing at times. It would be good if attention could be paid to the call bells. They often ring continuously
and are not from Kingfisher wing always. They are very disturbing.
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Review from Kevin G (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best out of all the care home we went to very pleased with them.
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Review from G J R (Daughter-in-law of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is not happy to be in any care home. She likes to be independent but would like to see people more often in her room. My mother-in-law says that is because she can't hear unless her hearing aids are put in and people stand too far from her when they ask her things. I would like to add
that we as a family, think Westgate House is very nice.
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Review from Lorna B (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my inlaws have been and are residents at Westgate House and have been very happy with the care they have been given. My husband and I are also very happy that they are looked after so well, they are safe and all of their needs are catered for.
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Review from Robert G (Son of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad seems very happy at Westgate House. All the staff are friendly and helpful. The room is always clean and tidy and he is happy with the food.
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Review from Adrian T (Partner of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no problem with the care my partner receives - staff are all very friendly and caring.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Westgate House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Westgate House is calculated as follows: ( (169 Excellents x 5) + (30 Goods x 4) + (1 Poors x 2) ) ÷ 200 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westgate House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

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Meet the Team (5)

Daniela

Daniela Midwinter

Job Title: Home Manager Joined: 2020

Daniela is the Home Manager of Westgate House. She has over 20 years of experience in the care industry and holds an active PIN for a registered nurse. She has also completed her diploma in nursing which she studied back in her native country, Slovakia.


Daniela has been working in a variety of hospital wards, but her passion has gravitated her towards elderly care. Daniela has been living in the UK since 2004 and joined the Trust in 2020 after being a Nursing Manager in another home for many years. Daniela has previously worked as ‘Head of Care’ and has a great passion for delivering a high standard of care. She moved her way up to the Home Manager role within a year of joining the Trust.


Daniela has attended many different in-house training sessions over the years which has helped her to improve the level of care she delivers, as well as helping her to effectively lead her team and ensure teamwork is thorough throughout.

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Rose Ramadhani

Job Title: Head of Care Joined: 2004

Rose is a Registered General and Mental Health Nurse with over 30 years of nursing experience. She also holds the Registered Manager's Award qualification. Having worked at Westgate House for 20 years, Rose is highly dedicated to providing exceptional care.


Rose's passion lies in creating an environment that promotes respect, independence, dignity, involvement, and a sense of belonging and fulfilment for all residents. Roe's extensive experience and commitment to high-quality care are at the heart of her approach to leading the care team at Westgate House.

Marie

Marie Hazell

Job Title: Activity Coordinator Joined: 2021

Marie joined the Trust during the COVID pandemic as a tester and administrator. In 2021, she became the permanent Activities Coordinator (AC). Before joining OSJCT, Marie worked for 20 years at RAF Benson, managing events and social activities, a role that has greatly benefited her work as an AC.


In her spare time, Marie looks after her 11 grandchildren, ranging in age from 3 to 23. She has a passion for arts and crafts, particularly crocheting and knitting, which she incorporates into her role with residents.


Marie’s favourite part of the job is ensuring residents are socially engaged, especially through arts and crafts activities, as well as quizzes!

Lisa

Lisa Goddard

Job Title: Bursar Joined: 2022

Lisa joined the Trust in November 2022 and is the Bursar at Westgate House. Before this, she spent 22 years in domiciliary care as a Care Coordinator, where she handled office responsibilities like rostering, recruitment, payroll, and compliance, while also stepping in to provide care in the field when needed.


Lisa joined OSJCT for a better work-life balance and loves spending time with the residents, saying they are the best part of her role.


In her spare time, Lisa enjoys spending time with her nephew, niece, and family, as well as catching up with friends.

Kirsty

Kirsty McCann

Job Title: Admin Assistant Joined: 2024

Kirsty joined the Trust in March 2024 as an Administrator, after working in admin for a construction company for 20 years. Wanting a more people-focused environment, she made a complete career change. Having previously volunteered in youth centres and with adults with learning difficulties, Kirsty knew she wanted a role in care.


Kirsty uses her skills to manage all clerical tasks and enjoys giving show rounds to visitors. She loves the homely feel of Westgate House and finds working with the residents incredibly rewarding.


Outside of work, Kirsty enjoys walking her Staffy puppy, Betsy, with her husband. She’s also an avid runner, regularly taking part in half marathons and running three times a week.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House to verify any information. View our terms and conditions. Westgate House has an Enhanced Service - more info.