Westgate House

The staff are very caring, kind and respectful. Sometimes it appears they are short staffed. The house manager and her team are exceptional. The food is mixed - sometimes excellent, sometimes average (eg not hot enough).

My dad has stayed a few times for respite at Westgate now. I have always been impressed by the warm welcome he receives when he arrives. All the staff there contribute to making a very difficult situation much easier to navigate and I am very grateful for that.

The process of setting up the respite has always been smooth. It's just nice environment to leave dad in for a couple of weeks - with a fantastic team of people..

My partner feels right at home at Westgate House. Everyone is friendly, helpful and caring, and I particularly appreciate the effort the staff make to take his individual needs and interests into account.

There have been lots of thoughtful personal touches, from finding the right chair so that he can comfortably go outside to taking an interest in the things that matter to him. It really feels as though he is known and cared for as an individual.

Another huge advantage for us is that Westgate is close to home, which means I am able to visit every day. Being able to see each other so regularly is invaluable, and I am always made to feel very welcome.

Most importantly, he is happy there. I feel reassured that he is comfortable and well cared for, and I'm very grateful to everyone at Westgate for everything they do.

I will most certainly be staying at Westgate House next time if I can!

Westgate House is now my home, the carers are wonderful, thank you!!

My Dad came to Westgate House for emergency respite (never had respite or a stay at any care home). Originally for 7 days but that was extended for a further 10 days. The whole team are amazing! For the first time in 5 years since my mum died, my dad's mood has been lifted! From the kitchen staff to the manager, everyone is so nice. We, as a family, felt very welcome. My dad has no complaints, not even one. He is looking forward to hopefully having some further respite. A very special heartfelt thank you to Rose, who supported me from the first phone call. I will forever be grateful to all of you!

Westgate Care Home was an excellent choice for my wife's aunt. From the beginning, she was made to feel at home, making new friends. The home has Polly's Tea Room, a coffee shop, a cinema room, a dining room, and a lovely garden. The bedrooms are well furnished, with an en-suite bathroom and room for personal effects. The entertainment was well organised with special events throughout the year. Relatives were made to feel welcome as part of a big family.

My Mum was resident in Westgate for over 3 years; she had Alzheimer's/Dementia and passed away in October 2025. She began her stay on Kingfisher but moved to Skylark as her illness worsened. In both units she was always treated with kindness & dignity. Occasional issues were always addressed and rectified quickly. We could highlight individuals for the care they gave Mum, however we genuinely believe that everyone, from the team in the kitchen, the laundry, the cleaners, the volunteers, the admin team and of course all the Care staff, contributed to making Mum's dementia journey as safe and happy as possible. Quite simply Westgate provided the environment and care for Mum that she needed and that we as a family we could no longer provide and for that we will be forever grateful. In her last days and hours she and we experienced a level of care and kindness that was overwhelming and quite exceptional. Thank you all.

I am satisfied with everything at Westgate House.

Meets all of my requirements. Staff lovely, kind and caring.

Westgate House is welcoming and friendly, kind and attentive to residents. My friend is being well looked after and always happy when I visit. Cannot thank the staff for all that they do.

I am very happy here. Everyone is very kind and helpful.

I am very happy here. Carers nice.

We are beyond grateful for the way that Westgate House cares for my mother who has Alzheimers. When we visit she is always clean and her room is beautifully kept. My son (age 12) loves coming to visit and always feels so welcomed when he visits. He wants me to share that he feels that she is so happy here. We both love taking her to Polly's Tea Room when we visit, which feels like a second home to us now. The gardens are beautiful and we love to walk around them with her when we visit.The staff are lovely and caring. This is clear from the interactions that we have seen regularly over the last two years. It is very clear to us that she feels safe, secure and happy here. If Mum could communicate still I have no doubt she would say a huge thank you to all. We could not have asked for a better place for her to be at this point in her life. Thank you Westgate!!

I came to this home for respite. Staff are good, very helpful. I like this place.

It is a very well-run home with exceptional staff and very good management.

My very close friend has dementia and is unable to live safely at home, independently. Although she has carers in her own home, she needed full-time care in order to carry out work at her house, and whilst I was on holiday. As a nurse, I have extremely high standards of care and was looking for the same for my friend. I did my research on local care homes and decided that Westgate was the one I would visit first. From the onset, everyone who I have come in contact with has been friendly and reassuring to both myself and my friend. We had several visits and opted for three weeks of respite. The care that was delivered to my friend during these 3 weeks was amazing. They were kind and caring and tended to her every need. For someone who is highly active and eats little, she put on weight in Westgate and thought she was staying in a top hotel. Whenever I called, I was updated on the different activities. Westgate will be our first choice when my friend requires full-time care.

We relocated my sister to be nearer me. We are delighted to have found Westgate and the manager. A clean, bright home with a friendly and warm feel to it. Food is tasty and well-balanced. I could recommend Westgate to anyone.

My sister has been in Westgate House for some time. The care she has been given is excellent and the staff are wonderful. The manager and her admin team are always very courteous and helpful. I can highly recommend this care home.

My father was cared for by the excellent team at Westgate House for the last three months of his life. He was very well looked after, all his needs were met and he wanted for nothing. Towards the end of his life, when he was getting very frail; the staff understood this and showed a great deal of compassion. I was not there when he passed away but was very comforted to know that one of the nurses held his hand and gave him words of comfort - this was very important to me, and I will be forever grateful. I can highly recommend this care home; it is well run, and the staff really care, it becomes a family.