Westgate House, Wallingford, Oxfordshire
Westgate House, Wallingford, Oxfordshire
Westgate House, Wallingford, Oxfordshire

Westgate House is a sixty-one capacity care home located in Wallingford, dedicated to person-centred methods, flexible nursing and dementia care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Rose Ramadhani (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Hearing Impairment • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westgate House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Westgate House has a Review Score of 9.6 (9.579)

The Review Score of 9.6 (maximum of 10) for Westgate House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Westgate House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.579 for Westgate House is calculated as follows: ( (175 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 271 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westgate House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 13 Reviews ÷ 12.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westgate House?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Westgate House

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Best out of all the care home we went to very pleased with them.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law is not happy to be in any care home. She likes to be independent but would like to see people more often in her room. My mother-in-law says that is because she can't hear unless her hearing aids are put in and people stand too far from her when they ask her things. I would like to add that we as a family, think Westgate House is very nice.

How likely would you be to recommend Westgate House? Unlikely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both of my inlaws have been and are residents at Westgate House and have been very happy with the care they have been given. My husband and I are also very happy that they are looked after so well, they are safe and all of their needs are catered for.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad seems very happy at Westgate House. All the staff are friendly and helpful. The room is always clean and tidy and he is happy with the food.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have no problem with the care my partner receives - staff are all very friendly and caring.

How likely would you be to recommend Westgate House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband first came here end of November 2017. He had been very ill and was very confused. When he began to realise where he was, he became very agitated and cross. The staff were really kind and supportive to him, me and our family. They couldn't have been more caring. My husband has now settled more and is less confused.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It is most reassuring to know that my mother is well looked after and is in a warm and welcoming environment. She enjoys the fact that everyone refers to her by her first name. She enjoys feeling part of something worthwhile and the staff are able to tailor things to each resident's specific needs.

Nothing appears to be too much trouble for members of staff. Many thanks once again.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

With my present infirmities, I am content to live here where all my needs are met and all the staff are so kind to me. It is much appreciated.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care my father in law receives is second to none. Since his recent admission, he has been fully supported to settle in well. The carers are friendly and welcoming when we visit and are always integrating with the residents and are brilliant at communicating with the family when required.

It was a big step trying to find a place that we felt would be suitable and a home from home for my father in law when it became apparent he needed to go into a care environment. We could not have found anywhere better than Westgate House and feel happy that he is in a safe and happy caring place.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was taken to hospital and had occasion to stay there for a few days. The hospital, as usual, wanted him to vacate the bed as soon as possible and his Care Leader spent a lot of time and effort in ensuring that he returned to Westgate when he was able to be looked after again (above and beyond his remit I think). On return to Westgate he was greeted by a welcoming party. Thanks to the Care Leaders. Thanks to you all.

How likely would you be to recommend Westgate House? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident at Westgate House since October 2016 and as soon as she arrived we felt so welcome.
My mother is very vocal to both myself and the staff on how lovely they all are, so kind and thoughtful towards her - how wonderfully clean and thorough the housekeeping staff keep everywhere, any minor niggle or inconvenience is always attended to with a smile and efficiency.
As an only child, I feel that when I visit all the staff are like members of an extended family. It gives me great confidence knowing that my elderly mother is so well looked after.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Well cared for. Staff very attentive - my first respite care.
Happy to go again if I can stay on Kingfisher unit.
Some chairs in lounge needed elephant feet and bathroom needed perching stool or the like in front of the basin.

How likely would you be to recommend Westgate House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Safety / Security: Satisfactory

Rooms: Good

After a lot of research into nursing homes we feel very fortunate that we found Westgate House. The team at Westgate House took Mum in at fairly short notice without needing 'proof' of being able to pay for her care. They were only interested in ensuring she got the best care possible and we sorted out the finances afterwards. This attitude spoke volumes to us after coming across the financial issues from other care homes. She went in in January 2015 after a series of strokes left her in need of full time nursing care until she passed away in February 2017. The nurses, carers and all the support staff have been brilliant and have worked tirelessly to ensure that mum was never in any discomfort. The staff were always happy and upbeat and the door of her room was always open and staff would stop and chat whilst checking that she was ok and there was always someone available for us to discuss any observations or concerns we may have had.

Thank you Westgate House

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our mother was a resident at Westgate House for several years
Alzheimer's is a cruel disease and very frightening experience, however, My sister and I feel that the staff on the dementia wing provided our mother with the most wonderful, warm, kind secure and caring atmosphere in which she could end her days.
She was clean, her hair washed and often put up in fun styles.
Her nails were painted. She loved all that attention.
She loved the music and singing too.
We bless the day we had her transferred from Henley to Wallingford

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Westgate House is a lovely place, with a very warm atmosphere. It is very welcoming and they are always very happy to have visitors. The facilities are clean, bright and very well-kept. I would be very happy for my member of my family to be a resident there if they needed residential care.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum's been with this home for 12 years and has been very happy, made friends with the staff and has used the home as her own home. I have found the staff in all this time to have always gone out of their way to help and accommodate mum's needs and as her health has deteriorated, the staff are going the extra mile to make her as comfortable as possible. I would recommend Westgate house. The building is very good, clean and homely but it's the staff that make the difference in this home.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My wife spent four days of respite care at Westgate House. She tells me she had a lovely time whilst there. She felt that all the staff were extremely attentive and that they all treated her as if she was their own mother. I too experienced the same warmth and attention. Her room and all the other facilities were of the highest standards, she looks forward to the possibility of a return visit at a later date.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother spent four months in this nursing home, before she passed away. In our time visiting our mother we could not fault the standard of care given to our mother. We would like to add the carers not only looked after our mother, also included us when offering refreshments while we were visiting. All the staff were warm, friendly and always helpful and informative on mums conditions. We would have no hesitation in recommending this nursing home to others who are looking to place elderly relatives in care.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care.
Staff very knowledgeable, friendly and very respectful with the residents.
Great activities for the residents.
Amenities superb.
Fresh, clean and inviting.
Staff were very willing to answer any questions/concerns.
Rooms very clean.
Safety was a priory.
Loved the garden area too.
And "people" looked and surroundings happy. A happy place.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the care home very pleasant, well laid out, clean, tidy and ideal for my mother who has been to the home for various periods of respite care.
The staff are always very polite, caring and friendly which make what can be a difficult time very manageable.
The rooms are very good with on-suite bathrooms.
I have had no bad experiences coming to the home and can recommend it highly.
My mother fits in well and takes part in the numerous activities that are provided which helps her deal with her condition.

An excellent home.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a well run home, with very good and caring staff. This home is very clean, with attention to detail. The staff are very considerate and are mindful of my wife's requirements. My wife's room is light and airy with the benefit of an en-suite bathroom. All the staff are very welcoming.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Right from the first visit to Westgate House I was impressed with the staff, facilities and building. The staff are very patient and deal with problems that residents may have a bad day very professionally. Any questions or queries I have had have been addressed quickly. The building is light and airy with ample areas for residents/visitors to go other than the communal lounge.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother has lived at Westgate for 3 years and we couldn't wish for better care for her. She is safe and looked after by the carers beautifully. They are patient and genuinely caring, nothing is too much trouble.

How likely would you be to recommend Westgate House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Colette

Colette New

Job Title: Home Manager

Joined: 2016

Description:

Colette New was appointed Home Manager at Westgate House in 2016. Colette is a registered nurse who specialised in learning disability. She has been in Nursing for 40 years working for the NHS, Local Authorities and private organisations.

Colette has a passion for providing compassionate dignified care to older people in a homely setting, always remembering that the person is at the heart of everything she does.

Colette has been married to Richard for 40 years, they have two sons, Chris who is a nurse and Ben who is a film editor. Although a Wiltshire Moonraker at heart, Colette has been living in Marcham Oxfordshire for the last 5 years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westgate House