Ripley Lane, West Horsley, Leatherhead KT24 6JW
At Dene Place, residential care packages are tailored to individuals who are looking for nursing care, respite, convalescence and palliative care, for short or long term requirements.
Set within the National Trust countryside, this beautiful country house has benefitted from extensive refurbishment, while retaining some of it original character and charm the home offers stylish and homely accommodation. Outside, wildlife can often be sighted in the gardens, and inside residents can relax in comfortable furnished bedrooms with electronically controlled beds and ensuite bathrooms.
Chefs take pride in catering for all tastes as well as producing a nutritious and satisfying food menu. The traditional dining room is ideal for socialising at mealtimes, with guests welcome to accompany residents.
Many interests and activities are organised and well-thought through to suit people of differing mobility and tastes. There is an in-house activities room and trips to places of interest.
Group: Bupa Care Homes
Person in charge: Dilyana Sharkova (Home Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment
Languages Spoken by Staff (other than English): Arabic, French, Polish, Tagalog, Ukrainian
Single Rooms: 30
Rooms with ensuite WC: 23
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Dene Place Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Dene Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Dene Place Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.031 for Dene Place Care Home is calculated as follows: ( (22 Excellents x 5) + (57 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 96 Ratings = 4.031
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4 Points relating to the number of positive Reviews for Dene Place Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dene Place Care Home has a Review Score of 8 (8.031) from 8 Reviews
Review submitted from a Postal Card by Freda S (Resident) on Monday 17 July 2017. Relates to February 2017.
I think it's a very pleasant place.
How likely would you be to recommend Dene Place Care Home? Likely
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Jayne Duck, Customer Services Administrator at Dene Place Care Home responded to this review on 18 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by J M (Daughter of Resident) on Tuesday 9 May 2017. Relates to April 2017.
Generally, my mother has been very happy in Dene Place for the past 6 years. We are disappointed that the turnover of staff is so high - particularly the management post. If the permanent staff were paid more, there would be less need for agency staff.
The weekly cost for a resident is exorbitant. Whilst I appreciate running costs are high - the quality of staff is paramount. They deserve much higher salaries.
How likely would you be to recommend Dene Place Care Home? Likely
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Jayne Duck, Customer Services Administrator at Dene Place Care Home responded to this review on 11 May 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
Review submitted from a Postal Card by J F (Daughter of Resident) on Monday 24 April 2017. Relates to March 2017.
My father has been at this nursing home since October 2016 and overall I am extremely happy with the service of care he is given. The staff are friendly and treat him with respect and kindness. The food is good and plentiful.
How likely would you be to recommend Dene Place Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Dene Place Care Home responded to this review on 26 Apr 2017:
Thank you for your kind review, we really appreciate it. I am so pleased that you are happy with the care your Father is receiving at Dene Place, and that you would recommend this home to others. The Bupa Customer Care Team.
Review submitted from a Postal Card by Gordon L (Husband of Resident) on Thursday 13 April 2017. Relates to March 2017.
We are generally pleased. The only unfortunate occurrence has been my wife's hearing aid disappearance which now seems to have been corrected. Nothing bad otherwise.
How likely would you be to recommend Dene Place Care Home? Likely
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Emily Wilson, Customer Service Administrator at Dene Place Care Home responded to this review on 19 Apr 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.
Review submitted from a Postal Card by Kay A (Daughter of Resident) on Tuesday 11 April 2017. Relates to April 2017.
My mother has been a contented resident of this home for several years. The permanent staff treat her with great patience and kindness and it is a pity that the home is so reliant on agency staff who do not have time to become familiar with her likes and dislikes.
How likely would you be to recommend Dene Place Care Home? Likely
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Emily Wilson, Customer Service Administrator at Dene Place Care Home responded to this review on 19 Apr 2017:
Thank you for your feedback, we really appreciate it. I am so pleased that you are happy with the permanent staff at dene Place, and the care your Mother is receiving. As for the agency staff, Bupa is currently trying to resolve this issue. I will pass on your comments to the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Sarah J (Daughter of Resident) on Friday 7 April 2017. Relates to March 2017.
My mother has been staying here for the past 2 years and is very happy. She is so well looked after and it is peace of mind for me too. The facilities and staff are amazing and mum has a great relationship with them and they all love her. I can turn up any time of the day to see her which I think is such a good thing and the staff are always friendly. Mum loves going out into the garden and she has the freedom to do that. The grounds are beautiful.
How likely would you be to recommend Dene Place Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Dene Place Care Home responded to this review on 10 Apr 2017:
So glad that you hve peace of mind knowing that your mum is been looked after , and that she is loved by everyone. The Bupa customer care team.
Review submitted from a Postal Card by D C (Daughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
There has been a noticeable decline in management over the last 2 years which now seems to be improving with corrective action appearing to be taken. The constant turnover of staff has also not been helpful. Previously, there was always a full-time nurse (acting matron) which gave good continuity of medical care. This is now no longer the case and is a sauce of concern to the family. Overall, the individual care staff are kind and caring.
How likely would you be to recommend Dene Place Care Home? Likely
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Emily Wilson, Customer Service Administrator at Dene Place Care Home responded to this review on 17 Mar 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Richard J (Son of Resident) on Monday 5 December 2016. Relates to November 2016.
My father is very comfortable and very well looked after. All the family have the highest praise for all the staff - especially the nursing and caring staff who have the hands-on contact with the residents. Whenever the family visit, we notice the friendliness and genuine warmth of everyone.
How likely would you be to recommend Dene Place Care Home? Extremely Likely
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April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Dene Place Care Home