Dene Place Care Home

Ripley Lane, West Horsley, Leatherhead KT24 6JW
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9.5 47 Reviews
  • Dene Place Care Home, Leatherhead
Many interests and activities are organised and well-thought-out to suit people of differing mobility and tastes. There is an in-house activities room and trips to places of interest.

For more information about life in the home, please visit their Facebook page: search 'Cardinal Healthcare'.
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Care Provided by Dene Place Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ioana Pastravanu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (30)

Visiting

  • The home is open to admissions. The home is open to everyone. Here at this fabulous location on the National Trust’s 400-acre Hatchlands Park estate, the home welcome residents with a wide range of nursing and residential needs.


    There are lots of local places of interest nearby, such as RHS Garden Wisley, Clandon Park, and the pretty town of Guildford with its cathedral and theatres.

Parking

  • Parking available on site.

Dene Place Care Home Reviews (47)

9.5

Dene Place Care Home has a Review Score of 9.5 (9.457) out of 10, based on 6 reviews in the last 2 years.
Over all time Dene Place Care Home has 47 reviews.

Overall Experience
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Reviewer Connection to Dene Place Care Home
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Total of 47, showing 21-40
Review from Stephen J (Next of Kin) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad became a resident in March 2021 following a two-week stay in hospital for severe COPD. He also suffered from diabetes and early-onset dementia. The staff did a wonderful job of getting him settled and making it home. They managed to keep him safe from Covid during the height of the pandemic by following
a stringent testing and hygiene regime. Dad started to refuse medication and food at the end of September. In consultation with his GP and nursing staff, it was decided to respect Dad's wishes and keep him in the familiar surroundings of Dene Place, rather than admit him to the hospital. Despite Dad's challenging behaviour, staff continued to try and gently encourage him to take his medication and eat, tempting him with favourite meals and special orders. Unfortunately, Dad continued to refuse both and got progressively weaker until he died peacefully in his sleep in mid-October following a visit. It's comforting to know Dad was cared for with compassion during his time at Dene Place. With sincere thanks.
Reply from Amanda Barnes, Customer Service Adviser at Dene Place Care Home

Thank you for taking the time to leave your review. We are sorry to hear about your loss, please accept our condolences. It is lovely to hear that while your dad was in our care you felt he was cared for and comforted. Hopefully, you can go away feeling like Dad had the best possible care.

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Review from N B (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Dene Place in May 2021. She quickly settled in, adapting well to her new life after living alone. The staff are extremely friendly and kind. It seems that nothing is too much trouble. There is a great sense of community and fun amongst residents and staff. My mother loves the daily
activities, in which she is encouraged to participate. She has rediscovered art and crafts and is very keen to show off her work. Her mobility has improved a lot as she is much more active, enjoying the exercise classes, ball games and socialising with the other residents.
There is a good variety of food and her room is comfortable with beautiful views of the grounds. There are plenty of outside seating areas.
If I have any concerns I can contact the home easily.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Dene Place Care Home

Thank you for your kind words. We are glad to see how much your mother is enjoying the activities and social life at Dene Place. Thank you again for your review.

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Review from Meg S (Granddaughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather is staying at Dene Place for short-term respite. He was made extremely comfortable by the staff at the home and is enjoying his time at the home. The food has been good, and the room is comfortable and meets his needs. The gardens and outside spaces are beautiful and very peaceful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Dene Place Care Home

We appreciate you taking the time to leave us a review. We are happy to hear that your Grandfather is enjoying his stay with us. Please let us know if there is anything further we can do to make his stay as comfortable as possible.

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Review from Ioannis D (Son of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Dene Place for almost two years now and the care that she has received has been excellent.
The home is well run and the staff are warm, friendly, helpful and professional.
I feel so pleased and assured that she is being well looked after. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.

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Review from D E (Son-in-law of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law is 99 with dementia and moved into Dene Place in September 2019 following several falls and hospital stays from his sheltered accommodation. Since moving in there has been a sufficient improvement in his general well-being is obvious to me that is now much happier with the quality of
care which he receives compared to the visiting carers which he had previously.
The overall standard of the home is very good care and support are excellent and the staff are friendly and attentive. There is an extensive programme of activities which residents are encouraged to take part in. Overall 9 out of 10.
Reply from Greta Narbutaityte, Customer Advisor at Dene Place Care Home

Thank you for taking the time to leave your comments. We are very happy to hear you can feel at ease with your father-in-law in our care.

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Review from Janet A (Daughter of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to Dene Place for palliative care in December 2018. The care he received was outstanding. The first seven months he was well enough to enjoy his life here. He joined in with every activity and there were many - every day something was going on. Quizzes, cooking, craftwork, trips out. This
suited my Dad, as he always liked to be busy. The staff were so friendly - I was always welcomed and offered tea and cake. When my Dad was nearing the end of his life, he was looked after with care and dignity. Ever day, even to the last day of his life, he was washed and shaved and made comfortable. He was happy here, calling it a home from home. I was happy too because I knew Dad was being looked after. Dene Place is a wonderful, happy care home, and I would highly recommend it.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for taking the time to leave such kind comments. We are very sorry about your loss. Please let us know if there is anything else we can do to help you and your family through such a difficult time.

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Review from Roger W (Son-in-law of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife and I selected Dene Place for my aged mother-in-law largely because we felt it had a very homely atmosphere and the staff we met were all friendly and from what we saw very caring. We were also impressed with the facilities Dene Place provided for the residents. Lastly, we were most impressed
with the Home Manager. As a retired trustee of a residential home, I felt she understood fully the challenges and issues involved in running a well managed and happy care home.
In the event, my mother-in-law's stay was only three and a half weeks. During that time she was assessed with dementia and it was thought by the Home Manager that a secure dementia unit would be more appropriate for her.
During this short period of time, Dene Place lived up to the high expectations that we expected and my mother-in-law was extremely happy there.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for your kind words. We are very delighted to hear you found your mother-in-laws short stay beneficial. We really wish you and your family the very best.

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Review from H A (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and all the wonderful care staff couldn't be more helpful, caring and supportive to my mum and family and friends when we visit.
We recently held my dad's birthday party at Dene Park so mum could be part of it and the staff could not have done more for us.
I'm so pleased this is the
care home my mum is in.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for taking the time to leave such a kind review, Hazel. We are very happy to hear you can feel at ease with mum in our care.

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Review from Chris P (Son of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving an elderly parent into the care system is a decision of the utmost importance to get right. It is a period of high stress especially for the new resident who is likely to be somewhat bewildered by the experience. From the very start, Dene Place has been outstanding. From the senior management
to the chef the care has been of the highest order. All work to ensure that their residents quality of life, in what is often their final years, is full of fun and empathy. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for such a lovely and genuine review Chris. Please let us know if there is anything else we can do for you or your family.

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Review from Mandy Q (Daughter-in-law of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care Home gave my father-in-law the best last 6 months of his life. They showed nothing but respect and promoted his dignity and individuality at all times. I also witnessed this was how they treated everyone in their care. Every single staff member knew everything about my father-in-law's care
and was able to answer any questions we had. The activities provided were varied to suit all residents needs irrespective of their capabilities. Nothing was ever to much trouble and they even supported my father in law attending my daughter's wedding which would not have been possible without them. I and my family will always be forever grateful.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for taking the time to share your lovely review with us. We are saddened about your loss and we can only hope you can go away from this feeling like your father in law received the best care possible.

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Review from Sarah S (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been staying in Dene Place for a few years now and I have nothing but praise and admiration for all the staff including management for how they look after my mother.
I am usually visiting at least once a week and always met with kind, friendly, caring staff who are so good to my mother.
Nothing is too much trouble. I feel so pleased and assured that she is being well looked after. Thank you. Anything that they are concerned about they always phone me.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Carmel F (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had huge reservations about my father moving into a care home. I am happy to say that I couldn't have wished for a better place for him to live. All the staff are wonderful and so kind. My dad hasn't been this happy or looked so well for a long time.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. Moving into a care home can be a difficult transition both for the resident and their family, therefore we are delighted to hear dad is settling in well.

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Review from Clare T (Granddaughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and tidy. The staff always friendly and they treat my Nan with kindness and dignity. Very happy with the service they offer.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for your kind words. We are very happy to hear your nan is settling in to the home well. Please let us know if there is anything we can do to make her stay as good as possible.

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Review from A C (Friend of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting an old friend in the home for approximately 7 years. She sustained a stroke and requires full nursing care. She is extremely happy with the high standard of care provided. The home is very friendly, caring and all the staff are very helpful, kind and work extremely hard long hours.
Entertainment is good and most of the residents enjoy the variety provided to them. The Manager of the home is very efficient and has a lovely rapport with her staff. The rates of pay for all staff need to improve bearing in mind the hard work they perform.
Reply from Greta Narbutaityte, Customer Adviser at Dene Place Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Christine W (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely friendly and always approachable staff. Inviting surroundings and rural views.
Great comfort and peace of mind leaving mum, knowing that a trained team are responsible for her care. Pleased to see that she has been encouraged to join in the activities and she is realising how varied, beneficial
and enjoyable her day now is. She requires fewer visits from us now!
Reply from Josephine Gaupholm, Customer Adviser at Dene Place Care Home

Thank you for your review of Dene Place Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding how your mum is enjoying the activities and is being encouraged to join in. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Dean G (Son of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad loved staying here. The nurses and all the workers were brilliant, so helpful and caring.
Reply from Josephine Gaupholm, Customer Adviser at Dene Place Care Home

Thank you for your review of Dene Place Care Home. We are pleased to hear that your dad enjoyed his stay and appreciate your comments regarding the staff being helpful and caring. We will share your comments with the home manager.
The Bupa Customer Care Team

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Review from Sandy H (Resident) assisted by family/friend published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here and always get a lot of attention from all members of staff.
I enjoy sitting out in the glorious garden and I am very spoilt with all the carers looking after me and they are so kind and helpful.
Reply from Josephine Gaupholm, Customer Adviser at Dene Place Care Home

Thank you for your review of Dene Place Care Home. We are pleased to hear that you are happy at the home and feel like you are being well cared for. We will share your comments with the home manager.
The Bupa Customer Care Team

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Review from J D (Daughter of Resident) assisted by family/friend published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our new manager has made a much needed difference to Dene Place - the manager works hard and encourages the staff to work as a team - the chef does his best but I imagine on a low budget, also the activities coordinator does her best with activities, but again the budget is low. The receptionist is
kind, helpful and excellent.
Reply from Josephine Gaupholm, Customer Adviser at Dene Place Care Home

Thank you for your review of Dene Place Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the food and activities situation. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from G L B (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This lovely house was my mother's home from home for 18 months. The staff were friendly, caring and really dedicated to looking after all the elderly residents. You couldn't ask for a better team. This may not be the smartest home but the grounds and atmosphere make it a lovely comfortable place to
be.
Reply from Josephine Gaupholm, Customer Adviser at Dene Place Care Home

Thank you for your review of Dene Place Care Home. We are pleased to hear that you and your mother have had a positive experience at the home and appreciate your comments regarding the friendliness and dedication of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from J S (Wife of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was a resident of Dene Place for 7 months. The staff were kind and respectful to him, he felt safe and cared for in his environment, they encouraged activities and gave him space and time to make his own decisions. He could go on an outing with a carer if he so wished and there was musical
entertainment to listen to.
Reply from Gabriella Mills, Customer Advisor at Dene Place Care Home

Thank you for your review of Dene Place Care Home, we are pleased to hear that your husband was well cared for here. We appreciate your comments on the staff and glad they were able to support him during his time at the home. We will share your comments with the care home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Dene Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Dene Place Care Home is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) ) ÷ 70 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Dene Place Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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