Huntington House offer excellent nursing and specialist dementia care, respectively.
Huntington House is a charming Victorian country house, sympathetically renovated to accommodate all of the requirements of a modern nursing home, and set within thirty acres of gardens and grounds.
The Hoare family, have owned and managed Huntington House for 40 years and continues to run both care homes, has instilled its family ethos to create a wonderfully welcoming atmosphere with professional and friendly staff who are always willing to go the extra mile.
Visits are warmly welcomed - every day is an open day. Pop in anytime for a tea and chat.
Group: Huntington House Ltd
Person in charge: Louise Blezzard (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 39
Shared Rooms: 0
Rooms with ensuite WC: 39
Weekly Charges Guide: Personal Care Single £1505 – £1855 (These prices are only a guideline, please contact Huntington House to find out the exact price for your requirements.)
Fees are all inclusive and cover for hairdressing, chiropody, trips and activities, a daily newspaper and all food and drink.
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Situated 2 minutes off the A3 at Hindhead.
Visiting:
Visiting is welcomed at any time, please do pop in. Dog friendly and would love to see your pet when you visit.
Parking:
Plenty free parking is available.
Latest Care Quality Commission* Report on Huntington House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Huntington House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Huntington House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.643 for Huntington House is calculated as follows: ( (207 Excellents x 5) + (69 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 294 Ratings = 4.643
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Huntington House is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 13 Reviews ÷ 7.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Huntington House has a Review Score of 9.6 (9.643) from 25 Reviews
Review submitted from a Postal Card by W B (Respite Resident) on Friday 6 April 2018. Relates to March 2018.
Overall - good/satisfactory one week stay. Food good, staff willing to help as much as possible as individuals. But not always as a coordinated team e.g problems with coordination of information given at the beginning of my stay e.g what underwear for each day and night. If you only nominate one or two key people being informed of what I needed it would help avoid any confusion. May I suggest more discussions are needed before my stay in the future. Thank you.
How likely would you be to recommend Huntington House? Likely
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Aylith AUgier, Customer Liaison at Huntington House responded to this review on 09 Apr 2018:
Thank you for taking the time to review your stay with us. We are delighted that you found your week's stay overall to be a good experience. Your feedback is very much appreciated and your comments will be fed back to the team. We will review our admission process to try to eliminate any future hiccups and I am sure by the time of your next stay, your experience will be much improved in this area. Thank you again.
Review submitted from a Postal Card by Pamela B (Resident) on Friday 23 February 2018. Relates to January 2018.
Staff friendly and helpful but due to staff shortages are inclined to be forgetful when asked for clean towels, drinks etc. Otherwise very good.
How likely would you be to recommend Huntington House? Likely
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Aylith Augier, Customer Liaison at Huntington House responded to this review on 23 Feb 2018:
Thank you for the time you have taken to review our home, it really is very much appreciated. We are glad that on the whole, you found the home very good. Sadly in January and February, we had totally unprecedented levels of staff sickness due to the nationwide flu epidemic. The team worked tirelessly to cover this sickness but accept that you felt it impacted on the response rates you received, and are very sorry for this. Our standards and staff levels are exceptionally high and such feedback are certainly taken seriously. We hope to welcome you to the home again soon. very many thanks
Review submitted from a Postal Card by H D (Resident) on Friday 15 December 2017. Relates to November 2017.
Thoroughly rested (which was what I needed). I am very well fed - I feel it has done my general health good. I was very well cared for during 3 visits to the day clinic and surgery. I could not have coped with this where I was living.
I enjoyed friendships and the support of all the staff.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augier, Customer Liaison at Huntington House responded to this review on 15 Dec 2017:
Thank you for taking the time to review your recent stay. It was an absolute pleasure to have you as one of the Huntington House family, and we will all miss you. If you need anything please do let us know.
Review submitted from a Postal Card by R Hazel C (Respite Resident) on Monday 23 October 2017. Relates to October 2017.
To come here after surgery and before being able to manage at home alone was very beneficial. All the staff were attentive, patient and cheerful. The food was a bonus, well cooked, balanced with plenty of choices. The rooms and bathrooms were very clean and well equipped and everywhere nicely decorated.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augier, Customer Relations at Huntington House responded to this review on 23 Oct 2017:
Thank you for taking time to review our home, your feedback is very much appreciated and will be passed on to the team. It was lovely to see you again and we all hope that you will pop in for a cup of tea and a catch up soon.
Review submitted from a Website Submission by Kate M (Daughter of Resident) on Wednesday 18 October 2017. Relates to October 2017.
Our dearest mum has been at Langham Court for 2 years and continues to get great care. All the long and short-term staff are kind, caring and supportive. The roles they do cannot be easy, they are carried out ensuring mum hangs on to her dignity.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augier, Customer Relations at Huntington House responded to this review on 19 Oct 2017:
Thank you so much for taking the time to review Langham Court Your feedback is very much appreciated and will be passed on to the team.
Review submitted from a Website Submission by P W (Daughter of Resident) on Tuesday 26 September 2017. Relates to September 2017.
My mother has been at this nursing home for several months and has received excellent care throughout this time. The staff - across all areas - are very professional and dedicated and at the same time, exceptionally caring and kind. Residents are treated with great warmth and dignity and in particular, are treated as individuals. The food is very good with choices each day and a range of alternative options and the rooms are very comfortable and kept very clean. Outside, the gardens are lovely and on a level for residents to be able to enjoy easily. There is an excellent activities and trips programme too.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augier, Customer Relations at Huntington House responded to this review on 26 Sep 2017:
Thank you for taking the time to review our home. It is very much appreciated by the whole team who all work tirelessly to create a true "home away from home".
Review submitted from a Postal Card by Mary B (Resident) on Thursday 14 September 2017. Relates to September 2017.
I am very happy living here.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augier, Customer Relations at Huntington House responded to this review on 14 Sep 2017:
All the team want to thank you for your feedback and for bringing such fun and laughter to every occasion within the home.
Review submitted from a Postal Card by J W (Son of Resident) on Monday 11 September 2017. Relates to August 2017.
Very satisfied with the care my mother has received even the past (nearly 3) years. Home is bright, friendly and nicely "non-corporate".
The attitude of staff towards residents is warm and respectful. Food generally good although occasionally disappointing.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augire, Customer Relations at Huntington House responded to this review on 11 Sep 2017:
Thank you for taking the time to review the home, your comments and feedback are very much appreciated.
Review submitted from a Postal Card by S B (Daughter of Resident) on Wednesday 6 September 2017. Relates to August 2017.
Caring and understanding by staff in all situations. Nothing is too much trouble and individual needs are met.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith AUgier, Customer Service at Huntington House responded to this review on 07 Sep 2017:
Thank you for taking the time to review our home, your feedback is very much appreciated.
Very many thanks.
Review submitted from a Postal Card by Norman C (Nephew of Resident) on Thursday 31 August 2017. Relates to August 2017.
I have always found the home to be very well run, with excellent staff and facilities. It is always clean and in good condition.
Anything is available to residents at all times and nothing is too much trouble.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augier, Customer Realations at Huntington House responded to this review on 31 Aug 2017:
Thank you for taking the time to pass on your comments, they are very much appreciated and will be passed on to our team. We look forward to seeing you again soon. Thank you
Review submitted from a Postal Card by A H (Daughter of Resident) on Friday 4 August 2017. Relates to July 2017.
My father and mother have lived in his excellent nursing home for 9 and 3 months respectively and are very happy there. The premises and facilities are luxurious and cosy, their rooms are spacious with en-suite facilities and lovely views of the beautiful grounds. The food is 'just like home made' and served in an airy conservatory restaurant and they can order what they like during the day. Most important, the care is very good and the staff and family who run the home are fantastic - very professional but also warm, friendly and genuinely caring. So all in all, my parents feel happy, settled, stimulated, relaxed and safe in this wonderful home from home.
How likely would you be to recommend Huntington House? Extremely Likely
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Aylith Augier, Customer Service at Huntington House responded to this review on 14 Sep 2017:
Thank you for taking the time to review us. Your feedback is very much appreciated and will certainly be passed on to all the team. We have always prided ourselves in being a "home" away from home and our delighted that your parents feel so settled here.
Review submitted from a Postal Card by G B (Son of Resident) on Tuesday 25 July 2017. Relates to July 2017.
First class service and care from a first class team.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by Joan B (Respite Resident) on Thursday 20 July 2017. Relates to July 2017.
Very caring, very nice food. I feel that staying there has helped me to rehabilitate.
I'd go back to stay there anytime.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by K L (Resident) on Monday 27 March 2017. Relates to March 2017.
I came to Huntington House from the hospital on 7th March after being quite ill for 2 weeks.
All I can say is that from day one my treatment has been excellent from all points of view. I am now a different person from the one that arrived here.
2 years ago my husband, now sadly deceased, stayed at Huntington House for several weeks and experienced the same wonderful care.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by Doreen D (Resident) on Monday 20 March 2017. Relates to December 2016.
I came to the home on the 6th of December as I had a fall onto soft ground in Haslemere. After visiting the minor injuries clinic, the doctor told me (after an x-ray had been taken) that I had broken a small bone in my pelvis. This presented quite a problem as, where I live, I had signed when I bought the flat that I could look after myself and cook and care for myself. Temporarily, I needed a care home to recover and be back to looking after myself.
As a result, I booked for a fortnight's care here at Huntingdon House. I couldn't have come to a better place! I have been so well looked after! The care home has cared for me so well and I am improving. After 9 days I am feeling better and the pain is better today. Thank you, Huntingdon House and all of the staff.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by Marion W (Resident) on Tuesday 7 March 2017. Relates to February 2017.
I came to Huntington House for post-operative care after surgery for a triple bypass and replacement heart valve. The care, professionalism and personal interaction were all of the highest standards and I have been well prepared to return to my own home.
They have worked together with my own surgery to facilitate the difficult task at the beginning to understand and work with the diet associated with warfarin medication. The care assistants are friendly, thoughtful and thorough, the food is varied and tasty and cleanliness is first class. I felt too unwell to take part in the numerous and interesting activities.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by Marion T (Resident) on Thursday 26 January 2017. Relates to January 2017.
I would like to commend the care given to me, especially in these departments.
Hospitality, the nursing staff, the carers (day and night) and of course the manager and owner.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by V F (Resident) on Friday 4 November 2016. Relates to October 2016.
I have been surprised by the standard of service in all respects. The staff have been very attentive especially in informing health standards. Medication has been looked after and made sure that the necessary medication has been taken. The food has been excellent and even requests from the norm have been made, they have been dealt with very well. Finally another word in praise of the staff who have always been helpful, pleasant and cheerful even when some of the tasks they have to perform have not been very pleasant ones.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by Elizabeth K (Resident) on Tuesday 25 October 2016. Relates to October 2016.
I moved into Huntington House having spent the previous 8 months travelling from hospital to the nursing home and this was to be my final visit to the nursing home to enable me to return home. From day one I was encased in a loving caring atmosphere with dedicated staff looking after me day and night and I am now returning home to face normal life with the help of everyone.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by B B (Resident) on Monday 19 September 2016. Relates to August 2016.
I think Huntington House is a very lovely place to live. I enjoy the trips out. The care staff are lovely. The manager is most kind and helpful, could not be better. Food needs to be more tastier, especially the meat. All the staff are kind and supportive. I enjoy living here and could not find anywhere else better than here.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by Audrey B (Resident) on Monday 15 August 2016. Relates to August 2016.
As far as I am concerned I am in the best possible home for me. My son found the home and his decision was correct. I enjoy the people the building the staff are very good.
How likely would you be to recommend Huntington House? Likely
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Review submitted from a Website Submission by Carol T (Wife of Resident) on Sunday 7 August 2016. Relates to August 2016.
Langham Court is a nursing home for residents with dementia. It is an amazing home ...the staff are friendly, caring and professional. The home has adopted the Butterfly scheme for dementia which creates a family like atmosphere and caters for the personal needs of each resident. My husband is very fortunate to be here and for myself, I feel confident that he is being looked after extremely well.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by D H (Daughter of Resident) on Tuesday 2 August 2016. Relates to July 2016.
Some of the staff were excellent and really cared, but others not so much. Food was not always as good as we had hoped. Surroundings and location are excellent more like a hotel.
How likely would you be to recommend Huntington House? Likely
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Charlie Hoare, Managing Director at Huntington House responded to this review on 08 Aug 2016:
Thank you for your comments.
I am sorry you experienced inconsistencies in the staff and food. We would welcome the chance to discuss this in more detail with you, so please feel free to get in touch with us directly if you would like to provide more specific feedback.
We continually review and develop our recruitment and HR processes to ensure our staff fit with our caring ethos, and always take feedback into consideration. And, indeed, the same applies for the recipes and techniques our chefs use in the kitchen.
Review submitted from a Postal Card by S G (Daughter of Resident) on Thursday 14 January 2016. Relates to January 2016.
I have had experience of care homes in the past and Huntington House is by far best I have seen. It has a very friendly homely feel to it and staff all seem happy to work there. My mother improved so much there during her 14 month stay allowing a spell in hospital and much of this was due to the help and support provided in the home. It is note worthy that they emphasis the value of animals in aiding recovery and therapy. Overall excellent and would certainly recommend.
How likely would you be to recommend Huntington House? Extremely Likely
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Review submitted from a Postal Card by Lorna W (Daughter-in-law of Resident) on Thursday 10 December 2015. Relates to November 2015.
At every stage the staff have done their utmost to welcome and care for my mother-in-law. Their co-operation and efforts continue, a year after her arrival, to improve her quality of life and level of contentment. Queries have been dealt with promptly and ideas to increase her engagement taken up with positivity and enthusiasm.
How likely would you be to recommend Huntington House? Extremely Likely
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November 2017
There are currently no Care Home Idol entrants who have performed at Huntington House