Merlewood Nursing & Residential Home is a converted Victorian house with bedrooms purpose-built all on the ground floor for nursing and elderly care needs, located within 23-acre grounds and surrounded by the picturesque Surrey landscape.
The service keeps close links with related health services, including hospices, GPs in order to ensure personal care packages remain updated and effective to each individual.
Many trips, outings and events are organised as part of the...
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Merlewood has a Review Score of 9.8 (9.782) out of 10, based on 31 reviews in the last 2 years.
Over all time Merlewood has 103 reviews.
Since arriving at Merlewood we could not be more satisfied.
Mum had a lovely, bright room which was spotlessly clean and very well maintained. All staff were very friendly and helpful, always preparing to spend a little time making sure all was OK. Food also excellent. We would like to thank all staff, including housekeeping, nursing and physio for their support in helping with mum's recovery.
My husband was admitted to Merlewood initially for respite nursing after hospital. His condition rapidly deteriorated and he was diagnosed with a terminal illness. He died on 23 Feb 2016. The nursing and care staff looked after him with professionalism, kindly care, cheerfulness and humour. They were also kind and welcoming to me, his friends and family when visiting. The decor and surroundings were of high standards and kept clean by dedicated team of cleaners and laundry staff. The chef and kitchen staff, reception and management team were equally kind and helpful, making us all feel at home. The nurses and carers could not have looked after him better in his final days if he had been their own dad. His son and I are most grateful.
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Debbie trained as a nurse at St George’s Hospital, Tooting and Queen Mary’s Hospital, Roehampton in the 90s. This was followed by over 20 years of nursing in the NHS, mainly within Medical and Elderly care, working her way to the position of Advanced (Clinical) Site Practitioner at a large local hospital. It was during this time that Debbie’s passion for care of the elderly blossomed, along with the personal fulfilment of getting to know people in her care and their families.
Debbie moved into Social Care at Merlewood in 2013 as Deputy/Clinical Care Manager to use her skills and experience in a different aspect of elderly medical care. In 2019, Debbie became General Manager of the home. Debbie gets huge satisfaction from leading a team of like-minded, compassionate individuals; Merlewood residents and staff have become a second family to her.
I eventually left the NHS after 15 years to pursue a career in the care home sector.
Initially, I was employed as a Deputy Manager, but soon I was promoted to the General Manager.
I came to work at Merlewood as the Unit Manager on McAlpine in 2015. I loved the role and the home, but left for a promotion.
However, I returned to Merlewood as the Clinical Care Manager in April 2022.
Working at Merlewood Care Home is so satisfying. The staff and residents are very special people.
After leaving school, I completed a chef apprenticeship with Compass Group, where I gained experience in recipe development and had the opportunity to work at high-profile events such as Wimbledon and The Brit Awards.
I went on to further my career as the lead hospitality chef at Brunel University and then Roehampton Golf Course before taking on the role of Bar and Café Manager. This shift to a more management-focused position led me to my role with EFH as the Hotel Services Manager at Merlewood, where I now oversee the Housekeeping and Catering teams.
My role focuses on ensuring that our residents receive the best possible service from each of my departments every day.
I look after a small maintenance crew that maintains Merlewood’s incredible 23-acre gardens and supports our 54 residents.
I thoroughly enjoy my varied work here at Merlewood Care Home — every day is different and satisfying in so many ways.
Our maintenance team ensures the building, grounds, and equipment are safe, functional, and comfortable for both residents and staff. I always recognise that this is our residents’ home, and my goal is to help them enjoy the comforts they deserve while our team quietly takes care of the chores in the background.
I am the weekday receptionist here at Merlewood Care Home. I am new to the care sector.
I really enjoy my job. I take pride in welcoming residents, visitors and families, offering support and kindness every day.
This year, I was nominated by my line manager and won the award for 'Best Care newcomer - South'.
In my spare time, I enjoy spending time with my family (especially my grandchildren), gardening, walking and catching up with friends over coffee.
Elizabeth Finn is a 'Profit for Purpose' business.
In my spare time, I enjoy my family, friends and walking my large Golden Retriever.
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