Barchester Tandridge Heights Nursing and Care Home

Memorial Close, Off Barnet's Shaw, Oxted RH8 0NH

Barchester Tandridge Heights Nursing and Care Home, Oxted, Surrey
Barchester Tandridge Heights Nursing and Care Home, Oxted, Surrey
Barchester Tandridge Heights Nursing and Care Home, Oxted, Surrey

A modern, purpose-built care home, Tandridge Heights is set in the heart of leafy Oxted, Surrey.

Tandridge Heights provides first-class 24-hour Residential & Nursing care. They also provide Respite stays for those looking to take a break from home or to have a holiday.

All staff are highly-qualified and the focus is on the individual needs of Residents with a tailored care plan for each person. Their dedication extends to other areas - in cooking, hospitality, respect and in organising activities and excursions for residents.

A warm welcome awaits at Tandridge Heights. New residents and their family/friends are welcome to meet with us, have lunch and take some time getting to know the wonderful facilities, meet fellow residents and be introduced to the nurses and carers.

Group: Barchester Healthcare Ltd

Person in charge: Jean Hiley (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Tandridge Heights Nursing and Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 12 Feb 2018

We currently have limited availability for residential and nursing care. We also offer respite and day care. Please contact us to discuss your needs further. We would love to welcome you for a visit.

Reviews

9.6 Barchester Tandridge Heights Nursing and Care Home has a Review Score of 9.6 (9.617)

The Review Score of 9.6 (maximum of 10) for Barchester Tandridge Heights Nursing and Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Barchester Tandridge Heights Nursing and Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Barchester Tandridge Heights Nursing and Care Home is calculated as follows: ( (211 Excellents x 5) + (78 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 308 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Tandridge Heights Nursing and Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 16 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Tandridge Heights Nursing and Care Home?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Tandridge Heights Nursing and Care Home

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Brother-in-law of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My husband was admitted for end of life care. The nursing and care was excellent. His room was like a hotel room, en-suite. He was only there for 2 weeks but was comfortable. The food was also excellent, as were the facilities. The atmosphere was friendly an relaxed. Staff and the manager were always helpful. I cannot speak highly enough of Tandridge Heights. We chose this nursing home after viewing others locally.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jean Hiley, general manager at Barchester Tandridge Heights Nursing and Care Home responded to this review on 15 Jan 2018:

Thank you for taking the time at this sad time to complete this review
I shall be passing on your kind words to all the staff
All comments good and bad help us shape and taylor our services and care needs to our residents ensuring that their stay with us here at Tandridge Heights will only be a positive one.

Extremely well managed care home. Professional and efficient but more importantly they put the "home" in care home. The staff treat the residents with dignity and professionalism but truly care. They treat the residents like their own family. There is love and attention bestowed on the residents like their own family. The facilities are excellent the house is exceptionally clean and the residents kept personally clean again in a respectful way with dignity. The food is excellent its like a five star hotel nice touches with the menus listing what is available without a doubt I would recommend. The manager deserves a medal.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is excellent. Staff always smiling and nothing is too much trouble. My mother has been a resident for a few weeks and feels so happy and at home. Food is excellent and I have just had a lovely afternoon tea. Lots of activities and my mother enjoys singing.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Recently attended a summer BBQ it felt like a real "family" day.
Wonderful food, company and entertainment.
All the staff were involved and worked so hard.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The summer BBQ at Tandridge Nursing and Care Home was a great success. It was very well organised and the food was wonderful.
The staff excelled themselves and created a true family atmosphere.
Thank you and well done everyone.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father became a resident of Tandridge Heights Nursing Home in April 2017. During his short stay at the home he was treated with the utmost care and attention. The staff were wonderful, caring and looked after his many needs. He was very happy and felt he was always treated with dignity. We were able to visit him at any time and were always made to feel welcome. I would recommend the home to anyone.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was resident at Tandridge Heights for two weeks following a hip operation and could not fault them in any way. The food was home cooked and well presented. Smaller amounts were served, always with a choice and suitable for elderly people and looked tempting and tasty. The staff were all pleasant and listened if you had a problem and then acted on it. In fact, it is a care home with the residents very much in mind. Should I eventually need full-time care, Tandridge Heights will be my choice.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The standard of overall care and opportunities to socialise and join activities were very good. The nursing staff were particularly professional and caring. We found the management to be generally available and very helpful. The room was pleasant and a good size but the furnishings needed attention. General housekeeping could be improved ie. Putting clothes away tidily and cleaning more thoroughly.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My sister-in-law was in Tandridge Heights, Oxted for a period of fifteen months.
She was extremely happy and the care she received from all members of the staff was excellent. The last couple of weeks was very difficult for us as the end was nearing. We found all the staff and nurses very very supportive and the way they looked after her with extreme care.
We shall always be very grateful to them all.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Sister-in-law had been in Tandridge Heights for fifteen months until she sadly passed away last week. The management and staff did all they could to make her stay as easy and comfortable as it could be and I would have no hesitation in recommending the home.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

All the staff I met were helpful, efficient and responsive. They treated my mother with the utmost respect. There is a good choice of menu and the food looked very appetising. I found the atmosphere in the home friendly and relaxed with a flexible approach to care in a safe environment. My mother and I would definitely recommend this home to others.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely helpful and understanding of needs from initial visit at my mother's home to becoming a permanent resident.
This is the best home my mother has stayed in.
The room is large, clean and bright.
The staff are very friendly and their care of my mother is excellent.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care and kindness shown to my father was second to none. He was comfortable at all times during the last stages of his life.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was extremely comfortable and very happy during my short stay. I found all the staff to be so very helpful and kind and took very good care of me.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother-in-law went to Tandridge Heights Nursing and Care Home for one week to recover from a hospital stay. It was the ideal place. The staff facilities and management were excellent. We will consider this facility in the future.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We found this home for our mother 18 months ago.
She has been content there, well looked after, and is shown genuine affection. Lots of hugs!
The staff communicate well with her and the family, and we always feel welcomed on our visits.
When my aunt needed respite care we had no hesitation at finding her a place at Tandridge Heights too.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been a resident for 23 months and has late-stage Alzheimer's. He is happy and for 93-years of age is in reasonable health. My siblings and I carefully chose Barchester Tandridge Heights Nursing and Care Home after some research. My brother was a paramedic then and was able to make clinical comparisons. In February Barchester Tandridge Heights Nursing and Care Home had a bad CQC inspection and since then has lost staff in both care and nursing roles. The remaining staff could not be kinder to my father who is a cheerful and cheeky soul, but contact with him has reduced and staff have little time for social contact or stimulation. We pay a considerable amount for Dad's care and are deeply unhappy about the lack of staff.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home responded to this review on 23 Jan 2017:

Dear Martin,

I would like to reassure you that our last CQC Inspection in April 2016 rated the home as ‘Good’ across the board. This is clearly displayed on both the Homes and CQC websites.

Our staffing levels for the home are based on both the number of residents in the home and their care needs. These are reviewed on a weekly basis by myself and the Deputy Manager so they reflect the accurate dependency levels in the home ensuring we have the correct number of staff.

However I am sorry if you feel your Father is not getting the stimulation and social contact that he has had previously and I have discussed this with the staff on his unit and they are going to continue to try and persuade your Father to join in with the Homes activities and in addition try and ensure that he is able to have the game of Pool and more one to one contact that I know he enjoys. I am sure you are aware that on many occasions it has been difficult to persuade your Father to join but we will continue to encourage him.

I hope this response has answered your concerns but it you would like to meet with me to discuss this further then please do not hesitate to contact me at the home and we can arrange a mutually agreeable date and time

Yours sincerely,

Jean Hiley

My experience of care in this home is generally good and at times outstanding. I have always felt at welcome when I have visited and my comments about care have always been acted upon. I have been actively encouraged to give my views and constructive criticism of care. I would definitely recommend this home to others. My other constantly praises the care and the food in the home.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

First class care and service. Everyone is very dedicated and caring. Nothing is too much trouble for them. All very friendly and helpful.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very good home to live in and the staff go out of their way to help and comfort us in the best way they can. The laundry and food is excellent it's like from home from home. The activities co-ordinator goes out of her way to please everybody and we all have a laugh with each other which makes living here a very pleasant time. It is a very safe and nice place to end ones life if you see what I mean. I was a bit down and very quiet but now I join in the activities, where before I was a very shy person and living on my own.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here for respite after an operation because my children didn't want me to be alone while they were on holiday. I found the Heights very welcoming and friendly and all the staff so helpful. The food was good and the beds comfy! It was a complete rest for me for nine days and I would recommend it for anybody needing a little TLC.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like the nurse. Always does a good job here, always smiling and explaining things to you if you are not sure. In fact she comes from Poland and always has good stories to tell us.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Everything was fine except I found the bed uncomfortable. Staff were helpful and conscientious, would recommend to friends and relatives.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum was only in Tandridge Heights for a week before she died, but during that time she received excellent care.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I enjoyed my stay, staff were wonderful and helpful. Food was lovely. 5 star hotel.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

There is not enough that the staff can do for you, they do it with a smile on their faces. Their motto is sharing is caring. The home is like a five star hotel, the inspector should come down here and work a whole day with the day staff as a mystery guest, to see the work they put in.

How likely would you be to recommend Barchester Tandridge Heights Nursing and Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Jean

Jean Hiley

Job Title: General Manager

Joined: 2005

Description:

I started at Tandridge Heights in July 2014 and been with Barchester for 12yrs . I have been a trained nurse for 30 years. My role is to manage the home and ensure that residents experience exceptional service and person-centred care. The well being of residents and staff is my top priority and my commitment is for the home to be a home for the residents.

Sue

Sue Corrick

Job Title: Adminstrator

Joined: 2005

Description:

Sue" as she likes to be known joined Tandridge Heights in 2005. Sue is responsible for all business administration of the Home such as the sales & purchase ledgers, personal staff records, fee's and any other financial requirements of the Home. We refer to Sue as everyone's Mum, an angel without wings. We're also proud to say that she was awarded Barchester Administrator of the Year 2013 - well done Sue!

Jaqueline

Jaqueline Pratley

Job Title: Head of Housekeeping

Joined: 2006

Description:

Jackie has been with us since 2006 and is head of the Housekeeping and Laundry departments. She ensures that our Home is kept in tip top condition. If you have any concerns about Housekeeping and laundry , she is awlays happy to help.
Getting a word with Jackie is quite an achivement . She loves to chat and can often be found in " full flow " with our residents.

Fred

Fred Short

Job Title: Maintenance Manager

Joined: 2014

Description:

Fred has 40 years of experience in painting and decorating. He is responsible for maintaining the Home and ensuring everything is in the perfect working order.

Mirella

Mirella Brzezinska

Job Title: Activity Cordinator

Joined: 2008

Description:

Mirella plans and implements all the activities within the Home, keeping the Residents active and having fun. Visits to Garden Centre's and Pubs; Carpet Bowls; Armchair Exercises; Church Services; Musical Events, Garden Parties; Cognitive Events. She is qualified in Cognitive Therapy, Yoga and Passive & Therapeutic Exercises amongst other areas.

Amanda

Amanda Firman

Job Title: Receptionist

Joined: 2005

Description:

Amanda has been with us at Tandridge Heights since 2005 and is responsible for assisting with administration, meeting, greeting and answering the phones. She arrives with her dog Rusty, a short haired Pointer, who can be seen relaxing in and around the Home during the day. Rusty is adored by all the residents. Amanda also has a horse, Thunder, and several times during the year some of our Residents visit his stables.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Tandridge Heights Nursing and Care Home