Barchester Tandridge Heights Nursing and Care Home

I am a seasoned Registered Manager with over 28 years’ experience leading high-performing teams and services. I specialise in building cultures of trust, accountability, and continuous improvement, and I’m known for turning strategic intent into measurable outcomes. My background spans complex operational delivery, compliance, and change management, with a steady focus on quality, safety, and person-centred practice.

I hold a Level 7 in Strategic Leadership, complemented by two Level 5 qualifications, which ground my work in robust governance, data-informed decision-making, and practical leadership. Across my career, I’ve led services through inspections, restructures, and growth, developing people along the way and embedding systems that last.

Outside of work, I’m happiest tending my half-plot allotment, where patience and planning pay off in spades. I unwind with psychological thrillers, trips to the cinema, and meals out, and I love to travel—especially cruising. Home is shared with my two grown-up sons and a much-loved cat, who keeps us all in line.

Colleagues describe me as calm under pressure, fair, and relentlessly solution-focused. I bring clarity, consistency, and care to everything I do—whether I’m guiding a team through change or planting the next season’s crop

I am a dedicated and experienced nursing professional with over 15 years of experience in healthcare. I began my nursing career in 2010 and have developed a strong foundation in delivering high-quality, person-centred care across a variety of settings.

Since 2019, I have specialised in working within care home environments, where I have gained extensive experience supporting residents with diverse needs.

I joined the team in November 2025 and am proud to be part of a team that already provides excellent care. I am committed to building on this strong foundation by maintaining high clinical standards, supporting colleagues, and helping to create a safe, welcoming, and supportive environment for all residents and their families.

My name is Setty, and I have been proud to be part of the Barchester family for almost 20 years, having first joined in 2006 when our home first opened. During my career, I was honoured to be nominated for the Barchester Care Awards in 2015 and was awarded 1st prize along with 2 other nurses from across Barchester England for my commitment to delivering compassionate, person-centred care.

My journey with Barchester has been a rewarding one. I worked as a Unit Manager, bringing with me a wealth of experience and a continued passion for supporting residents and colleagues alike at Tandridge Heights.

Following the challenges of the COVID-19 pandemic, I made the difficult decision to return to South Africa after losing several close and immediate family members to COVID. After a break in 2024, I was delighted to return to Barchester as a Registered Nurse, and it truly felt like coming back home. What I value most about working here is the genuine sense of family. We all support one another while providing the very best care for our residents.

Before joining Barchester, I gained extensive nursing experience in South Africa, including seven years working in Palliative Cancer Care and six years as a Prison Nurse. These diverse roles have helped shape my compassionate, resilient approach to nursing and reinforced my belief that every individual deserves to be treated with dignity, kindness and respect.

It is a privilege to care for our residents and their families and I am proud to be part of such a dedicated caring team.

Hello, my name is Lisa, and I am the Home Administrator here at Tandridge Heights Care Home. I have been at Tandridge Heights since September 2020. I am very proud to be part of a team that provides excellent care to our residents.

I provide support to my colleagues and all the residents and their families. I oversee a wide range of duties within the home, Recruitment, Finances, Learning and development, and Customer Experience.

I am extremely motivated and passionate about my role within Tandridge Heights to support the General Manager and Deputy Manager to ensure that Tandridge Heights runs smoothly and effectively at all times.

My name is Jackie, and I have worked at Tandridge Heights Memorial Home for 4 years as the Administrative Assistant and Receptionist. I am often the first point of contact for residents, families, visitors and healthcare professionals. I take pride in creating a welcoming, friendly and supportive environment where everyone feels valued from the moment they arrive.

My role involves providing efficient administrative support while ensuring the smooth day-to-day running of the reception area. Whether assisting families with enquiries, supporting our care team, coordinating appointments, or helping visitors, I am committed to delivering a professional and compassionate service.

I understand that choosing a care home is an important decision, and I strive to make every interaction positive, reassuring and helpful. Building trusting relationships with residents and their loved ones is one of the most rewarding aspects of my role, and I enjoy being part of a team that is dedicated to providing exceptional person-centred care.

I feel very privileged to work at Tandridge Heights Care Home, where kindness, respect and dignity are at the heart of everything we do, and I am proud to be part of this.

My name is Robert, and I have been part of the Tandridge Heights family for over six years and have more than 12 years of experience working in maintenance across a variety of organisations.

I am married with two children, and I take great pride in ensuring our home is always safe, comfortable and well maintained for our residents, their families and our team. Knowing that I play a part in creating a place our residents are proud to call home is incredibly rewarding.

One of the things I enjoy most about my role is spending time with our residents. Every day is different, and I love getting to know everyone and having a chat while I am working around the home. Building those relationships is one of the best parts of my job.

What makes Tandridge Heights so special to me is its warm, welcoming, home-from-home atmosphere. It is a genuinely caring community, and I look forward to coming to work each day knowing I am making a positive difference to the lives of the people who live here.

My name is Nathan, and I have worked for Barchester and Tandridge Heights for 7 years. As General Assistant and Health & Safety Champion, I play an important role in supporting the daily life of our home and helping to create a safe, comfortable and enjoyable environment for everyone.

Every single day is different to the last, and I enjoy working across a variety of tasks to ensure our residents, visitors and colleagues have the best possible experience. From assisting with the smooth running of the home to promoting safe working practices, I am committed to maintaining a setting where people feel secure, respected and cared for.

As a Health and Safety Champion, I actively encourage a positive safety culture, helping to identify opportunities for improvement and supporting the team in maintaining high standards throughout the home. I believe that attention to detail, teamwork and a proactive approach are essential in creating an environment where residents can thrive with confidence and peace of mind.

Being part of the Tandridge Heights team is incredibly rewarding. I am proud of my contributions to a compassionate community that makes a real difference to the lives of those who call our home their own.

I joined Tandridge Heights in 2020, having worked in care since 2010. My experience as a carer has given me a deep understanding of each resident's unique needs, interests and life story, helping me create meaningful experiences that bring joy, purpose and connection every day.

As Activities Coordinator, I am passionate about planning a varied and engaging programme of activities that encourages residents to stay active, social and involved. Whether it is celebrating birthdays, marking national events, enjoying creative sessions or organising special themed occasions, I love creating moments that make our home feel vibrant, welcoming and full of laughter.

There is nothing more rewarding than seeing our residents smile, build friendships and continue enjoying the hobbies and experiences that matter most to them. I feel privileged to be part of such a caring team, working together to ensure every resident feels valued, included and truly at home at Tandridge Heights.

My name is Kerry, and I have had the pleasure of working at Tandridge Heights as an Activities Assistant for the past 4 years, and every day brings new opportunities to make a positive difference in our residents' lives.

I am passionate about creating meaningful, person-centred experiences that reflect each resident's interests, abilities and life story. Whether I am planning engaging daily activities, organising memorable outings, or celebrating special occasions, my goal is always to encourage participation, build confidence and bring joy to every day.

I believe that meaningful activities play a vital role in supporting physical, emotional and social wellbeing. It is incredibly rewarding to see residents smile, make new friendships and continue enjoying the hobbies and experiences they love. I am proud to be part of a caring team that promotes independence, dignity and choice, while creating a warm, stimulating and welcoming environment where everyone feels valued and at home.

My name is Mel, and I have worked as a chef for many years across many different environments before joining Barchester and Tandridge Heights Memorial Care Home.

As Second Chef at Tandridge Heights, I am passionate about creating fresh, nutritious and enjoyable meals that bring comfort and happiness to our residents every day.

I take a lot of pride in preparing high-quality dishes that cater to a wide range of dietary requirements and personal preferences, ensuring every resident can enjoy delicious food that supports their health and wellbeing. Working closely with the Head Chef and wider care team, I am committed to maintaining the highest standards of food safety, quality and presentation.

For me, mealtimes are about much more than food; they are an opportunity to create moments of enjoyment, encourage social interaction and make residents feel truly at home. Whether preparing favourite traditional recipes or introducing new seasonal dishes, I strive to provide a dining experience that is both nourishing and memorable.

It is wonderful to be part of the dedicated team at Tandridge Heights. Where kindness, compassion and person-centred care are at the heart of everything we do.

My name is Ouwadamile, and I am proud to be part of the Tandridge Heights family for nearly three years, and I genuinely enjoy coming to work each day. Being part of such a caring and supportive team makes every day rewarding, and I am passionate about contributing to the happiness and wellbeing of our residents.

As a Kitchen Assistant, I take a lot of pride in working hard, being reliable and always going that extra mile to support both my colleagues and the home. I enjoy mentoring and training new team members, sharing my knowledge and leading by example to create a positive and collaborative working environment.

The most rewarding part of my role is building relationships with our residents and getting to know them as individuals. I love the everyday interactions we share and knowing that my work helps make the dining experience enjoyable and their day a little brighter. It is a privilege to be part of a team that is dedicated to providing outstanding care, and I am proud to contribute to the nutritional wellbeing of our residents.

My name is Abdulrahman, and I am very proud to be part of the team at Tandridge Heights Memorial Care Home, where I work as a Kitchen Assistant supporting our chefs to prepare fresh, nutritious meals for our residents. Every day is different, and I enjoy helping with all aspects of the kitchen to ensure everything runs smoothly and our residents receive the highest standard of service.

What I value most about working at Tandridge Heights is the strong sense of teamwork. Every department works closely together with one shared goal: creating the very best experience for our residents. It is rewarding to be part of such a supportive team where everyone is willing to help one another and contribute to the warm, welcoming atmosphere of the home.

Working at Tandridge Heights has also given me the opportunity to develop my skills and learn more about the wider Barchester Healthcare family. I enjoy growing professionally while knowing that my role makes a positive difference to our residents each day. Being part of a team that is dedicated to delivering exceptional care and hospitality makes Tandridge Heights a truly enjoyable and fulfilling place to work.

My name is Thomas, and I have been part of the Barchester family for the past eight years, working within our Food and Beverage team. One of the highlights of my role is hosting in our fine dining restaurant, where I enjoy spending quality one-to-one time with our residents, getting to know them and sharing meaningful conversations.

Before joining Barchester, I worked in pubs and professional kitchens, building a strong background in hospitality and customer service. Those experiences taught me the importance of creating welcoming environments and delivering exceptional service. These are skills I now use every day to enhance the dining experience for our residents and their families.

Alongside my role at Barchester Tandridge Heights, I also work at a local theatre, where customer experience is at the heart of everything we do. This has strengthened my passion for meeting new people and ensuring everyone feels valued and cared for.

I take great pride in helping to make each resident's day a little brighter. Whether it is through a friendly, warm conversation, attentive service, or simply sharing a smile. I believe it is the little moments that make the biggest difference. I am proud to be part of a team that is dedicated to providing exceptional care and creating a welcoming home for our residents.

My name is Paula and I have worked in the care sector for over six years and have been part of the Barchester family for the past three years. Caring for others is more than a profession to me it is something I am truly passionate about.

Every day, I enjoy supporting our residents and helping to make a positive difference in their lives. One of the most rewarding parts of my role is spending time listening to their life experiences. Each resident has a unique journey, and I value the opportunity to learn from them while providing the compassionate care they deserve.

I believe that even the smallest acts of kindness, whether it is sharing a conversation, offering reassurance, or simply making someone smile, can have a meaningful impact. I aim to ensure every resident feels respected, valued and at home.

Working at Tandridge Heights has given me the opportunity to make a real difference within our community, and I am proud to be part of a dedicated team committed to delivering exceptional care and enriching the lives of our residents every day. I love that each day brings a different aspect of a resident's journey with us, and I especially love when residents suddenly burst into song or families comment on how smart their loved one looks; it makes me feel so happy. With all the challenges that Dementia can bring, we hope and work hard to make a difference in the quality of life for our residents.

My name is Stephanie, and I have been proud to be part of the Tandridge Heights family since 2012. During that time, I have had the privilege of building wonderful relationships with our residents and their families, which is one of the most rewarding aspects of my role.

What makes Tandridge Heights so special to me is the incredible team spirit. We are a hands-on, supportive team who genuinely care for one another, creating an environment that feels like family. I always encourage new team members to embrace the support around them, as everyone is always willing to help and work together to provide the very best care.

Before joining Tandridge Heights, I worked in a variety of care settings, but nowhere has matched the warm, welcoming atmosphere we have here. It truly feels like home, both for our residents and for those of us who work here.

Alongside my role as a Senior Care Assistant, I am also our home's Falls Champion. I am passionate about keeping my knowledge up to date and supporting my colleagues through training and guidance to help reduce falls and promote the safety, independence and wellbeing of our residents.

It is a privilege to make a positive difference in residents' lives every day, and I am proud to be part of such a caring and compassionate community at Tandridge Heights.

My name is Laxmi, and I am a Care Assistant, Mental Health Champion and Speak Up Champion. I have been proud to be a part of the Tandridge Heights Care Home family for the past two years. From the moment I joined, I felt welcomed into a supportive team that works together like one big family, always putting our residents at the heart of everything we do.

Originally from Nepal, I volunteered in care before moving to the UK, so choosing a career in care felt like a natural path for me. I am passionate about supporting others and making a positive difference in residents' lives every day.

As a Care Assistant, Mental Health Champion and Speak Up Champion, I am committed to promoting wellbeing, encouraging open communication and ensuring everyone feels valued, respected and listened to. I love getting to know our residents, hearing their stories and helping them to live each day with dignity, comfort and happiness.

Working at Tandridge Heights reminds me of the love and respect I have for my own grandparents back home. It is a privilege to care for our residents, and I am proud to be part of a compassionate, welcoming and homely environment for everyone.

My name is Tina, and I joined the care profession after spending 9 years as a stay-at-home mum. I wanted a career where I could truly make a difference in people's lives, and caring for others has given me exactly that.

I love getting to know our residents, listening to their stories, and learning from their life experiences. Every resident has a unique journey, and I feel it is a real privilege to build meaningful relationships that help residents feel valued and respected at all times in their home.

As a proud mum of three children and grandmother to two wonderful grandchildren, family is at the heart of everything I do. I understand the importance of kindness, compassion and creating a warm, supportive environment where everyone feels cared for.

My passion for caring comes from helping others live with dignity, comfort and happiness. Whether I am offering a listening ear, sharing a happy smile or supporting residents in their daily lives, I strive to make every day a little brighter. I am proud to be part of the Tandridge Heights family, where we work together to ensure every resident feels safe, valued and part of our family.

My name is Dayanara, and I joined Tandridge Heights Care Home in February of this year and have enjoyed every opportunity to get to know our residents and be part of such a caring community. Before joining Tandridge Heights, I worked in Domiciliary care for 2 years, supporting people to live independently in their own homes. Before moving into residential care, I worked for a large retailer where I developed strong customer service skills.

I originally came from Malaysia and have been living in the UK for the past five years. I studied Family and Company Law at University and graduated with a Law Degree, but I discovered that my real passion lies in caring for people and making a positive difference in their lives.

The most rewarding part of my role is building relationships with our residents, getting to know them as individuals, and helping them feel happy, comfortable, and valued every day. I believe that kindness, compassion and taking the time to listen can make a real difference and I feel very privileged to be part of the Tandridge Heights family.

My name is Pujan, and I have been part of the Tandridge Heights team for 22 months and have really enjoyed my journey here. Before working in care, I worked in kitchens, where I developed strong teamwork skills and a good work ethic. I have been living in the UK for just over 2 years and originally came from Nepal, where I worked in agriculture.

One of the things I enjoy most about working at Tandridge Heights is learning about the home's rich history, culture and values. Every day brings new opportunities to learn and grow.

The most rewarding part of my role is spending time with our residents. I truly enjoy getting to know each person, listening to their stories and helping to make their day a little brighter. I find these connections incredibly meaningful, and I feel that caring for others enriches my own life as much as I hope I enrich theirs. It is a privilege to be part of such a supportive team and to make a positive difference every day.

My name is Masum, and I have worked for Tandridge Heights Memorial Care home for five months, bringing with me a wealth of experience from a variety of care roles and a genuine passion for helping others. I chose Barchester Health Care because of its excellent training opportunities and commitment to supporting career development and its values when caring for residents. I have already felt welcomed by both my colleagues and our residents.

Originally from Bangladesh, I worked as a mathematics teacher for young people aged 10 to 16 before moving to the UK. My desire to make a meaningful difference in people's lives inspired me to pursue a career in care. Before this, I also volunteered with the Bangladesh Red Cross, providing support during flood emergencies, including helping to distribute shelter, clean water, medical supplies, first aid and essential aid. During the COVID-19 pandemic, I also supported local vaccination programmes, further strengthening my commitment to caring for others.

Every day at Barchester brings new opportunities to connect with residents, learn from their experiences, dignity and respect. I find their stories inspiring and genuinely enjoy building meaningful relationships with them.

Being part of the Barchester team has been a rewarding experience, and I am excited about the opportunities to continue growing within the organisation while making a positive difference in the lives of our residents.

Hi, We are some of the care assistants at Tandridge Heights., we are responsible for delivering high quality care to our residents at all times.

We have a great team of people who make up the care team at Tandridge Heights.

My name is Lorna, and I have proudly worked at Barchester Heights Memorial Care Home for the past two years and especially enjoy coming to work each day. Supporting our residents and bringing a smile to their faces is the most rewarding part of my role.

I love spending time listening to residents as they share memories and stories from years gone by. Every conversation is unique, and I feel privileged to be part of their daily lives.

Before joining the care sector, I worked as a professional hairdresser. I decided to make a career change into care, and it is one of the best decisions I have ever made. My background has given me a passion for helping people feel good about themselves, whether through personal care, creating a clean and welcoming environment, or simply taking the time to chat.

I truly enjoy working alongside our residents, their families and my colleagues and I take pride in making a positive difference every day.

My name is Jordan, and I have been part of the Tandridge Heights family for the past 6 years. I joined the team during the COVID-19 pandemic, and it has been an incredibly rewarding journey ever since.

As a Housekeeper and Laundry Assistant, I take great pride in creating a clean, comfortable and welcoming environment where our residents feel safe, valued and truly at home. Every day brings something different, and I enjoy the variety my role offers, along with the opportunity to make a positive difference in the lives of those we care for.

One of the things I love most about working at Tandridge Heights is the wonderful sense of community. Laughter is a big part of everyday life here, and I always try to bring a smile to the faces of residents, families, relatives and colleagues alike. I believe that taking the time to listen, offer a friendly chat, or simply brighten someone's day can have a meaningful impact.

Before joining Tandridge Heights, I worked in a variety of engineering workshops and machine shops, as well as several customer service roles. Those experiences helped me develop strong practical skills, but more importantly, they confirmed that working in a care environment is where I truly thrive.

Being part of the Tandridge Heights team is something I am genuinely proud of. Knowing that I can contribute to our residents' happiness, comfort and well-being each day makes my role incredibly fulfilling, and I look forward to continuing to make every day a positive one for those who call Tandridge Heights home.

My name is Bishnu, and I have proudly been part of the Barchester Family since 2006 and have worked at Tandridge Heights for over 20 years. During this time, I have enjoyed being part of a dedicated and supportive team, working together to provide the very best care and service for our residents.

In my role as Laundry Assistant, I take great pride in ensuring every resident's clothing and personal laundry is cleaned to the highest standard, carefully folded, returned or hung away and with full attention to detail. I know that these small touches help our residents feel comfortable, respected and truly at home. It makes all the difference.

What I enjoy most about work at Tandridge Heights is the friendly, warm atmosphere and the strong sense of teamwork. Everyone supports one another, and we share the same goal of making each day as positive and enjoyable as possible for our residents. It is very rewarding to know that my work contributes to their comfort, dignity and overall well-being, and I am proud to be part of such a caring and compassionate community. I love working for Barchester and Tandridge Heights.

Nisha works with Tandridge Heights as a sole trader to provide audiology services. Nisha is a qualified solicitor with over 10 years of experience working in the City specialising in medical negligence and catastrophic injury. Following the arrival of her two young boys, she decided to leave her career in law and create a business to channel her passion for standards of care while using her legal knowledge. Nisha leads a team of staff that are passionate about ear care and who understand just how important hearing is. To meet resident’s hearing needs, they have developed a unique approach so that they can look after the health of resident’s ears, as well as their hearing, from the first time they see the resident. Every resident they see will receive a free Ear and Hearing Health Check. The resident’s journey begins with a short 10-minute assessment to check the health of the ear and identify any concerns or build-up of wax. If a hearing loss is identified, they offer a free and comprehensive Full Hearing Assessment during which the resident will undergo a series of further tests to identify the type of hearing loss. The audiologist will go through the different options to suit the resident’s need and with a FLEX:TRIAL, their audiologist can monitor how and where the resident uses their hearing aid so that it can be tailored to their specific requirements. The audiologist also provides aftercare services and a personalised care plan. A video otoscope is used to check the ear so that the residents can see for themselves what the audiologist has found. If a loved one cannot be present, they are also able to send them a copy of the results, ensuring full transparency and peace of mind for everyone.

Kate works with Tandridge Heights as a sole trader to provide physiotherapy services. Kate qualified as a Physiotherapist in 2003 from Cardiff University. She joined the physiotherapy department at East Surrey Hospital and completed her junior rotations. In 2005, she became a Senior Physiotherapist in Trauma and Orthopaedics and was then appointed as Team Leader Physiotherapist in Trauma and Orthopaedics at Royal Surrey County Hospital in 2009. She then went to become the Rehabilitation Director for the South West London and Surrey Trauma Network in 2018. She has also worked at Kingsmead Physiotherapy Clinic since 2014 and has completed a range of post-graduate courses. Kate works within the clinic setting but also in the community, both in patients’ homes and within a range of nursing and residential care homes in the local area. She has a special interest in the management of Parkinson’s Disease, the rehabilitation of older people, post-operative orthopaedic rehabilitation, and post trauma recovery. She runs an exercise and advice group for people with Parkinson’s Disease. She also offers teaching to staff in care settings to include people moving and handling, falls prevention, exercise prescription, management of Parkinson’s Disease and post-trauma management. Kate has a special interest in the physiotherapy management of older people and has been treating residents at Tandridge Heights for many years. She has a holistic approach to her treatment sessions, including strengthening and flexibility exercises, balance re-education, gait re-education, postural correction, exercises to improve/maintain fitness, falls prevention and practice of functional activities.