Barchester Tandridge Heights Nursing and Care Home

Memorial Close, Off Barnett’s Shaw, Oxted RH8 0NH
Review Us
9.8 118 Reviews
  • Barchester Tandridge Heights Nursing and Care Home, Oxted
Tandridge Heights Memorial Care Home is a purpose-built nursing and residential home and is set in the heart of leafy Oxted in Surrey. As an award-winning home, residents not only deserve the best, but this is what they get.

They are proud winners of the Frontline Leader of the Year 2020 (Great British Care Awards South East) and a British Citizen Award of the Year 2020 for their volunteers' contribution to Community. They were also runner-up of the 2020 Care Home Heroes Award and Hospitality Champion 2020 in Barchester Awards.

The dining experience is a big feature and a lot of effort is made by the chef and her team to provide home-cooked food from scratch for all meals at Tandridge Heights. The chef can cater for all needs including vegetarian, vegan, pureed and religious diets.

The activities team provide a varied programme of life enrichment for all residents catering for the mind, body and soul. They ensure that the home continues to play a big part in the community to keep links for residents prominent in their local area.

They are pleased to have a resident Ambassador who is involved in interviewing staff, giving feedback and make varying changes to the environment as needed.

The team look forward to welcoming you to the home to see this for your self and enjoy a warm drink and some homebaked treats.

Care Provided by Barchester Tandridge Heights Nursing and Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2205

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Tandridge Heights Nursing and Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Camille Corbett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Barchester Tandridge Heights Nursing and Care Home Reviews (118)

9.8

Barchester Tandridge Heights Nursing and Care Home has a Review Score of 9.8 (9.764) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Tandridge Heights Nursing and Care Home has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Tandridge Heights Nursing and Care Home
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Total of 118, showing 61-80
Review from L K (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very well looked after at Tandridge Heights for a number of years.
At this current time of COVID-19 the level of care has been extremely good. All areas of her needs have been covered, despite the clearly time consuming, constant cleaning etc.
The staff have covered extra areas
such as hair washing/setting, manicures etc.
Extra arrangements have been put in place by the activities team to keep the residents' spirits up, including the availability of video calls to our loved ones. All these things enable me to feel confident that my Mum is happy and safe.
Above all, the fact that the home is still clear of Coronavirus is down to the attention to detail by the Manager and her staff, for which, as a family, we are extremely grateful.
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your very kind feedback, this means a lot to me and to the team as a whole.
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Review from Susan R (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tandridge Heights provided a warm and caring environment for my elderly mother to be cared for 24 hours a day. The nurses and carers were attentive and respectful of my mother's needs and dignity. They were professional and experienced in the care they provided. It was a great comfort to know that my
mother was being well looked after and her needs attended to at all hours.
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your lovely feedback, I will share this with the rest of the team.
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Review from W S (Resident) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Room is lovely.
Food is good.
Staff are caring.
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your kind feedback, we love having you here with us.
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Review from Marilyn B (Daughter of Resident) published on 7 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with the care and dignity that my mother was shown. As a family we were all made to feel welcome and part of my mother's life at Tandridge Heights. I would be very happy to spend my older years here. My mother did not wish to live in a care home, but after 2 nights, she asked to
stay longer.
I was very impressed with the level of care.
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your lovely comments, we are pleased that you feel you would be happy to spend your older days here and that Moms stay is going so well.
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Review from Pamela M (Wife of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with his care. I join him for lunch every day all excellent.
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your comments. It is always a pleasure to see you.
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Review from C T (Daughter-in-law of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing staff and catering staff are all fantastic. I feel a much bigger improvement since the previous manager left at the end of 2019. The admin staff are all lovely too.
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your lovely comments. I am very lucky to have a great team around me and this allows me to make these changes and improvements. We will continue to grow and give great care.
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Review from E G (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good food. Patients and staff are lovely.
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Review from R E (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent, food reasonable, excellent nights sleep. Would like more entertainment.
Reply from Victoria Oladosu, Gerneral Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your comments. We are pleased you slept so well whilst you were here with us. We will look into having more entertainers as soon as we can. Until then, our activities staff are doing all…read more
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Review from Shelia W (Respite Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carpet badly stained. Bedclothes not changed from the previous occupant. Had slept in bed overnight before discovering. Horrified. Television was useless. (Overpriced.)
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for taking the time to provide your feedback. We are always striving to deliver high standards of care and I am very sorry this has been your experience.
As the new General Manager for the…
read more
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Review from J R (Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are helpful, friendly and caring.
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you so much for your feedback, we will continue to work hard to ensure we deliver high-quality care at all times.
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Review from J K (Daughter of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 3 and a half years here until she passed away in February this year. She was so happy and always called it home. She loves the staff and they adored her. Having just had surgery, I am now here for respite, nowhere else I would rather be.
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your lovely comments. It's always a pleasure to see you, come back and see us soon.
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Review from M G (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was diagnosed with terminal cancer at the hospital.
She was transferred to Tandridge Heights for end of life care. The management and staff were so kind and caring and treated my mum with respect and dignity. They were also very supportive of myself and my elderly father. We cannot thank
them enough.
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your feedback, we love having you live with us and we have made a new friend in you too.
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Review from M B (Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have lived here for two years now and I am very happy and have made lots of friends.
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you so much for your feedback and we look forward to welcoming you back again. keep in touch.
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Review from P F (Respite Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything during my stay at Tandridge Heights was great. Keep the good work up.
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you so much for your feedback, we work hard to make sure it feels like home for everyone who comes in.
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Review from E B (Respite Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated with respect and courtesy at all times and in general thoroughly spoilt. Could live in this environment forever.
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your feedback, we enjoy spoiling everyone, its our pleasure pleased you love it here too.
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Review from T G (Son-in-law of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Tandridge Heights is extremely well run. The management are always available to talk to. The carers are very caring and they know both the 'patients' and their relatives. The food is good and wholesome. The management provide many activities for the 'patients' such as singing, skittles, knitting and
sometimes old films are played.
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your feedback, we make sure we have an open-door policy and always welcome a friendly chat.
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Review from S R (Son-in-law of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that the care provided at this care home to be excellent. From management level to gardeners, cleaners and all staff levels.
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Review from Scott B (Great-Nephew of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was invited to the annual family BBQ in August and I’m glad to say I wouldn’t have missed it for the world! The staff put on a spectacular display of food, drink and entertainment. The care staff waitressed tables and made sure every resident and visitor was offered to pick and choose their drinks and
a choice of hot BBQ food or side salads.
Every staff member had a cheery smile on their faces and the atmosphere was brilliant, music playing, residents singing along.
Despite the windy day, spirits were high and everyone was happy, what a brilliant day that the manager and her team put on. I rarely get to visit my family as I live far away but I can go home knowing they're safe and cared for. It’s a great comfort to myself and my family.
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Review from J A L (Daughter of Resident) published on 30 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Tandridge Heights twice, with a range of medical needs. The nursing care he received was excellent, the activities laid on, impressive. Residents are treated with respect and affection. Everyone's lovely! The food is good, drinks, including wine, offered with meals, which impressed
me, and he was given the maximum independence. We were free to come and go to see him at any time. All in all, a very well run place where my dad was made to feel safe and cared for in every way.
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Review from Stephen F (Grandson of Resident) published on 27 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is fabulous! The manager and the staff are fantastic, from the moment you walk through the entrance you are greeted with smiling faces. There is always someone on hand if you need to ask a question and no problem or request is too big. It has a homely feel about it and you are genuinely made
to feel part of a family. Christmas time the manager even came in to serve a Christmas drink and personally hand out a present to each resident. Knowing my Nan is being cared for in such a manner makes the whole process of her being within a home a lot easier.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Barchester Tandridge Heights Nursing and Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Barchester Tandridge Heights Nursing and Care Home is calculated as follows: ( (222 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 280 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Tandridge Heights Nursing and Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (59)

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Meet the Team (16)

Camille

Camille Corbett

Job Title: General Manager Joined: 2023

Hello, my name is Camille and I am the General Manager here at Tandridge Heights Memorial Care Home.
With over a decade of experience as a Registered Manager and a background as a dedicated nurse, I am passionate about providing the highest standard of care to our residents. I find immense joy in making a meaningful difference in their lives, offering them not only comfort but reassurance that they are in a place where their well-being is paramount.


Throughout my career, I have honed my skills, knowledge and compassion. My journey has led me to the realisation that Barchester’s values resonate deeply with my beliefs and aspirations. I am committed to aligning my efforts with the ethos of Barchester, to create a warm, safe and nurturing community for our residents.


I am thrilled to be part of this remarkable team, and I look forward to continuing to make a positive impact, ensuring that every resident’s journey with us is filled with dignity, respect and comfort.


Let’s embark on this journey together, making every day a brighter one for our residents.

Ildiko

Ildiko Nagy

Job Title: Unit Manager Joined: 2011

Hello, my name is Ildiko, and I am a Unit Manager here at Tandridge Heights.


I joined the team at Tandridge Heights in 2011 as a Registered General Nurse. I was delighted to be promoted to Unit Manager in November 2023. I am very proud to work with such a fantastic team and love getting to know our wonderful residents. We are like a big family. My passion is to ensure that both myself and my team deliver the very best of care to residents and that residents have a happy and fulfilled life.  

Keone

Keone Mzingwani

Job Title: Registered General Nurse Joined: 2025

Hello, my name is Keone, and I am honoured to serve as Unit Manager at Tandridge Heights.
I qualified as a registered nurse just over 13 years ago, and over the course of my career, I have gained valuable experience across a range of healthcare settings. This has equipped me with both the clinical expertise and skills necessary to ensure the delivery of safe, effective, and person-centred care. I strive to work as part of a team to provide the highest standard of care, tailored to the individual needs and dignity of each resident. I take great pride in being part of Barchester, and I look forward to leading with integrity and dedication to make a positive difference to the lives of those we care for and their families

Lisa

Lisa Wheddon

Job Title: Home Administrator Joined: 2020

Hello my name is Lisa.I have only recently taken on the role as Home Administrator and very much looking forward to be working at Tandridge Heights

Kelly

Kelly Sherwin

Job Title: Activties Coordinator Joined: 2020

Kelly is responsible for creating a varied life enrichment programme and providing engaging activties to help keep our residents engaged, involved and socialing. The person centred activties that Kelly provides are specially devopled to meet the wants and needs of all of our residents in group settings and individually.

David

David Amos

Job Title: Head Chef Joined: 2025

Hello, my name is David and I am honoured to be part of the Barchester team.
I have been a chef for over 30 years, I have worked in some of the top West End restaurants, and I was also the Development Manager for Surrey County Council care homes.
My role includes creating bespoke menus that are person-centred and high-quality, leading the kitchen team, and ensuring the highest hygiene standards are met.

Melanie

Melanie

Job Title: Second Chef

Mel is our 2nd chef and also provides our home with tasty and nutritious food.

Robert

Robert Thompson

Job Title: Head of Maintenance

Hi, I am Robert and I am responsible for the maintenance of our lovely home and ensuring that everything is kept in good working order. Nothing is too much trouble and I love what I do

Nisha

Nisha Sebastian - Price

Job Title: Director (Audiology Services) Joined: 2020

Nisha works with Tandridge Heights as a sole trader to provide audiology services. Nisha is a qualified solicitor with over 10 years of experience working in the City specialising in medical negligence and catastrophic injury. Following the arrival of her two young boys, she decided to leave her career in law and create a business to channel her passion for standards of care while using her legal knowledge. Nisha leads a team of staff that are passionate about ear care and who understand just how important hearing is. To meet resident’s hearing needs, they have developed a unique approach so that they can look after the health of resident’s ears, as well as their hearing, from the first time they see the resident. Every resident they see will receive a free Ear and Hearing Health Check. The resident’s journey begins with a short 10-minute assessment to check the health of the ear and identify any concerns or build-up of wax. If a hearing loss is identified, they offer a free and comprehensive Full Hearing Assessment during which the resident will undergo a series of further tests to identify the type of hearing loss. The audiologist will go through the different options to suit the resident’s need and with a FLEX:TRIAL, their audiologist can monitor how and where the resident uses their hearing aid so that it can be tailored to their specific requirements. The audiologist also provides aftercare services and a personalised care plan. A video otoscope is used to check the ear so that the residents can see for themselves what the audiologist has found. If a loved one cannot be present, they are also able to send them a copy of the results, ensuring full transparency and peace of mind for everyone.

Kate

Kate Galloway

Job Title: Physiotherapist Joined: 2010

Kate works with Tandridge Heights as a sole trader to provide physiotherapy services. Kate qualified as a Physiotherapist in 2003 from Cardiff University. She joined the physiotherapy department at East Surrey Hospital and completed her junior rotations. In 2005, she became a Senior Physiotherapist in Trauma and Orthopaedics and was then appointed as Team Leader Physiotherapist in Trauma and Orthopaedics at Royal Surrey County Hospital in 2009. She then went to become the Rehabilitation Director for the South West London and Surrey Trauma Network in 2018. She has also worked at Kingsmead Physiotherapy Clinic since 2014 and has completed a range of post-graduate courses. Kate works within the clinic setting but also in the community, both in patients’ homes and within a range of nursing and residential care homes in the local area. She has a special interest in the management of Parkinson’s Disease, the rehabilitation of older people, post-operative orthopaedic rehabilitation, and post trauma recovery. She runs an exercise and advice group for people with Parkinson’s Disease. She also offers teaching to staff in care settings to include people moving and handling, falls prevention, exercise prescription, management of Parkinson’s Disease and post-trauma management. Kate has a special interest in the physiotherapy management of older people and has been treating residents at Tandridge Heights for many years. She has a holistic approach to her treatment sessions, including strengthening and flexibility exercises, balance re-education, gait re-education, postural correction, exercises to improve/maintain fitness, falls prevention and practice of functional activities.

Sharon

Sharon Hawkins

Job Title: Head of House Keeping. Joined: 2022

Hello, I am Sharon Head of House Keeping. I joined Barchester in 2022 and was promoted to Head of Housekeeping in 2023.


I am very passionate about maintaining Barchester's high standards and creating a warm and homely environment for our residents and their loved ones. I am proud to guide and lead my team to instil the same ideals.


I have an exceptional eye for detail and ensure our home is a shining example of a high-quality care environment.

Care Team

Care Team

Job Title: Care Assistants

Hi, We are some of the care assistants at Tandridge Heights., we are responsible for delivering high quality care to our residents at all times.

Bishnu

Bishnu

Job Title: Laundry Assistant

Hi, My name is Bishnu and I provide a high quality, infection free laundry service, ensuring all laundry is maintained to the highest standard.

Thomas

Thomas Littleford

Job Title: Hospitality Team - Host Joined: 2017

My name is Thomas, I have worked for Barchester for 6 years.


I am part of the hospitality team as my role of host. I help create a stimulating and social environment for our residents to enjoy whilst dining.


I enjoy finding out what each individual resident likes to eat and drink as it helps me to create a personalised experience which in turn helps enhance the lives of all our residents.

Our Care Team

Our Care Team

Job Title: Healthcare Assistants Joined: 2020

We have a great team of people who make up the care team at Tandridge Heights.

Our care Team

Our care Team

Job Title: Hospitality and catering team Joined: 2020

We have a great team of people who make up the Hospitality and catering team at Tandridge Heights.

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