Tupwood Gate Nursing Home

74 Tupwood Lane, Caterham CR3 6YE
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9.9 48 Reviews
  • Tupwood Gate Nursing Home, Caterham
Tupwood Gate, which provides nursing and residential care, is located in the quiet residential town of Caterham in Surrey. The care and warmth at Tupwood Gate is clear to see as soon as you arrive. The cosy, wood-lined entrance hall with comfy armchairs and a warm welcome are all a barometer of the quality of the home.

From the nursing and care staff looking after your every need, to their unique and individual bedrooms, there’s nowhere quite like Tupwood Gate. As a former diplomat’s family residence, the house offers the combination of family home with a touch of luxury.

They have everything you would expect from a quality place of care; qualified nursing and care staff working 24 hours a day, seven days a week in homely social and private spaces. Each room is individual and provides a different feel, all are comfortably furnished, light and airy.

They aim to maintain and improve quality of life, involving family and friends and making sure personal choices are understood and respected. Their many family events are always well attended and much enjoyed – families are welcomed and encouraged!

Individuals enjoy a range of pursuits including quizzes, film nights, games, active sessions, bingo, draughts, jigsaws and more. There are also trips out to the local coffee shops and vineyards, as well as visits from musical groups to entertain. Individuals can also enjoy simply relaxing in one of the comfortable lounges or in the large and private garden that residents love tending to.

At Tupwood Gate, they firmly believe that everyone deserves dignity and respect as they approach the end of their life. They provide compassionate and sensitive end-of-life care at Tupwood Gate.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Tupwood Gate Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sibusiso Mudimbu (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (15)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • The home do have some protected times for meals, so residents can enjoy their meal fully,
    however, visitors are welcomed any other time during the day.


    The home love families and friends to take part in all aspects of life here at Tupwood Gate.

Parking

  • Free parking available on site.

Tupwood Gate Nursing Home Reviews (48)

Total of 48, showing 21-40
9.9

Tupwood Gate Nursing Home has a Review Score of 9.9 (9.926) out of 10, based on 29 reviews in the last 2 years. Over all time Tupwood Gate Nursing Home has 48 reviews.

Overall Experience

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48
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Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for at Tupwood Gate during the last few months of her life. I commend all the staff on the care and kindness with which Mum was treated. As frequent visitors we got to know all of the staff including cleaners, maintenance, carers and nursing staff; without exception all were professional,
friendly and understanding. The quality of GP support in the home was exceptional.

Reply from Sibusiso Mudimbu, Service Manager at Tupwood Gate Nursing Home

It's wonderful to hear that your mum received such excellent care at Tupwood Gate. It's clear that the team's professionalism, friendliness, and kindness made a real difference during a difficult time. Thank you for sharing your positive experience.

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Overall Experience  Overall Experience 5.0 out of 5

It was the first time I had taken a respite break and was very concerned. As soon as we were welcomed into this lovely care home I felt at ease. My husband was looked after with great care and kindness and the staff are so friendly and seem to go the extra mile. Lovely gardens and comfortable and warm.

Reply from Zwelani Ndlovu, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. We are so pleased to hear that your first experience of a respite break was a positive one - we thank you for choosing us to support your husband. We will pass on your kind comments to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy at Tupwood. The staff are all very kind and friendly. The activities lady is very inclusive ensuring residents feel well supported to take part. It is a lovely atmosphere.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for your kind words about the team here at Tupwood Gate, we are pleased to hear that our friendly staff are creating a warm and welcoming atmosphere for our residents and visitors.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Tupwood Gate for 2 years, after admission with reduced mobility and vascular dementia. The care she received from all staff was wonderful. She had a lovely relationship with many of the carers, activities and nursing staff who were clearly fond of her. She was always treated with
great respect and staff looked after her as if she was their own relative. It was very touching to watch.
As frequent visitors to the home over her stay our family were also welcomed into the “family” of Tupwood. Everyone knew us by name and knew who we were visiting, even from the start of her stay. We were informed of any significant events and if we had concerns these were handled with care and compassion. On occasion, we needed to talk to someone and have a shoulder to cry on. Senior staff were professional and so caring. When Mum eventually died, the care of her and us was wonderful and personal to our needs and wishes. This is an extraordinary home with extraordinary staff.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tupwood Gate. We are so pleased to hear of the positive experience you had with our caring and compassionate team, and that you felt part of the Tupwood Family. It has been our pleasure and privilege to care for your Mum and support the family.

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Overall Experience  Overall Experience 5.0 out of 5

My Mother was in Tupwood Gate for around 10 months until she returned home in February 2024. She didn't need nursing care as such, as she went in originally for respite care, to cover a holiday, as she had a UTI, which meant that temporarily she was unable to look after herself, the extension of her
stay was due to unforeseen circumstances. The staff at Tupwood were all very friendly and kind. They were very concerned for Mum's safety and well-being throughout her stay. It takes a while for most people to settle into a home, and the staff were understanding of this.
Mum occasionally said she would have liked more variety with the food, but I think changes had been made in the last few months she was there.
There were activities most days which Mum joined, she made friends with the other residents and, although happy to be going home, she will miss it there.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. We are pleased to have been able to support your mother through her recovery, and it is wonderful to hear the friendships she made during her stay with us.

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Overall Experience  Overall Experience 5.0 out of 5

My father was only there a short while but in that time he was extremely well cared for. All the staff were genuinely very caring, I cannot find any fault with Tupwood Gate Nursing Home.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. It is wonderful to hear of your positive experience with the team and our home.

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Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Tupwood Gate Nursing Home for the last year of her life. She was so happy there and loved all the wonderful staff. I can't praise highly enough the nurses, carers, activities and support staff. The rooms were always spotlessly clean. Visitors were always very welcome. I wouldn't hesitate
to recommend Tupwood Gate.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tuwpood Gate. Our team will be delighted to hear your comments on the high standard of care and warm welcome for visitors. It has been our privilege to care for your mother.

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Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care and attention during her time at Tupwood Gate Nursing Home. The staff were friendly and attentive and nothing was too much trouble.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. It has been our pleasure to care for your mother and we are happy to hear that you found the home and care was of a high standard.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service from management and all staff.
Made end of life care so much easier for us, all matters handled well and with great consideration.
Home is clean, quiet, and does not smell like so many do.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for your review of Tupwood Gate, it has been our privilege to provide support during this important time.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you very much indeed for all the care, attention - and indeed love - that you have shown my father during his stay as a resident at Tupwood Gate Nursing Home. He felt truly at home and completely comfortable in his room and was very happy to be part of the “Tupwood Gate family”.
Thank you also
for ensuring that my family and I were always made to feel welcome. Knowing that my father was receiving such special care has been a constant source of comfort to us. It seemed to me that my father’s last days were treated especially carefully and respectfully by you and your staff; I cannot thank you enough for this.

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Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother has received at Tupwood Gate Nursing Home over the last sixteen months is exemplary. Staff are experienced and respectful and adapt their approach to her changing needs. They are professional and welcoming towards visitors/relatives and nothing is too much trouble. I am
so pleased my mother is there - it is a great support to me. Thank you.

Reply from Zwelani Ndlovu, Registered Manager at Tupwood Gate Nursing Home

Thank you so much for your kind words about Tupwood Gate! We are very proud of the high standard of care that we provide and it is lovely to hear of your positive experience.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly welcome to the home, the care is some of the best I've seen. Personal level, if I was requiring care, I would be happy to be here at Tupwood Gate Nursing Home. All the staff are respectful but ultimately they genuinely care.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review – we are very proud to have a caring and compassionate team that provides a homely and welcoming atmosphere.

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Overall Experience  Overall Experience 5.0 out of 5

The care my grandad received in his last week of life at Tupwood Gate Nursing Home was like no other. He was comfortable, the staff truly cared for him as if he were family and they were welcoming to us as visitors. When he passed he was well looked after and they cared for him with dignity. He was
at peace and the staff were incredible to us and comforting in our grief. I cannot recommend Tupwood Gate enough.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for sharing such kind words about our team, it has been our privilege to care for your grandad and support the wider family.

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Overall Experience  Overall Experience 5.0 out of 5

My dad was in this amazing care home for only 4 weeks, but the experience for him and myself was 100%. The staff were dedicated and extremely caring. Unfortunately, my dad passed away last Tuesday in the early hours of the morning. The dignity and respect that was shown to my dad, myself and my husband
was unbelievable. Thank you all for making my dad's last weeks happy.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for your kind words about the team here at Tupwood, it was our pleasure and a privilege to care for your father.

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Overall Experience  Overall Experience 4.0 out of 5

From the moment we looked at Tupwood Gate Nursing Home, I felt it was the right decision for my uncle to have a week's convalescence after his hernia operation. The care he has received has been amazing! We would not hesitate to use you again. Thank you.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for your kind words about our team here at Tupwood Gate. We are pleased to hear that your uncle had a positive experience and wish him well in his continuing recovery.

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Overall Experience  Overall Experience 5.0 out of 5

The medical and nursing care was exemplary. The last week of my husband's life was calm and relaxed. I was able to spend those precious last days with him for which I send a big thank you to all the people who looked after him.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate and for allowing us the privilege to care for your husband. Our nursing staff will be very pleased to hear of the care they provide being recognised as exemplary.

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Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff at Tupwood Gate, who look after all the residents so well, but for me and for my family, we are particularly thankful for the love and care shown to my mother. The organised activities, the care, and indeed the good food, are all helping to make this a positive experience,
when it could so easily be difficult. You can feel the friendly atmosphere immediately when you arrive at this lovely house, and being able to sit in the garden is a huge bonus too.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for your kind words about our team here at Tupwood, it is wonderful to hear that your mother is enjoying her stay and that as a family member you are happy with the quality of care she is receiving.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Tupwood Gate are always professional, their knowledge of caregiving is outstanding, the home is immaculately clean, but most importantly, the staff are incredibly caring and friendly. I do not feel as though I am a visitor in the home, I feel as though I am part of a family.

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Overall Experience  Overall Experience 4.0 out of 5

Very friendly and look after my husband very well. They always make you feel welcome. Plenty of activities to keep you occupied. Rooms are homely and the staff make the residents feel more like they are at home. They do over 100% care and kindness.

Reply from Paula Deadman, Interim Manager at Tupwood Gate Nursing Home

Thank you for your review of Tupwood Gate. We are really happy to hear that you can feel the homely atmosphere that we try to achieve for our residents and that the warmth and care of the team continues to make visitors and loved ones feel welcome.

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Overall Experience  Overall Experience 5.0 out of 5

I am writing to tell you of the exceptional care received by my father at Tupwood Gate Nursing Home. He was transferred there for end-of-life care. Every member of staff we encountered was warm and caring, including the night staff. Nothing was too much trouble for them and we were very impressed with
the standard of nursing care there. There seemed to be a good caring ethos to the whole home, led by the deputy manager, in particular. Communication was excellent, both with us and his GP. They made his last few days as comfortable and dignified as possible and we are very grateful to them.

Reply from Paula Deadman, Interim Manager at Tupwood Gate Nursing Home

Thank you for you kind words and recognition of the dedication, warmth and care of our staff team. We feel it is a privilege to provide end of life care and support families and loved ones through a difficult time; It has been a pleasure to care for your father.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Tupwood Gate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Tupwood Gate Nursing Home is calculated as follows: ( (314 Excellents x 5) + (25 Goods x 4) ) ÷ 339 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tupwood Gate Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jun 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (4)

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Meet the Team (7)

Sibusiso (Busi)

Sibusiso (Busi) Mudimbu

Job Title: Service Manager

Joined: 2024

I'm Busi and I joined Cygnet in 2003 as a care support worker. In the same year I was promoted to a senior care support worker and decided to complete my nurse training as a mental health nurse in Anglia Ruskin University. After completing the qualification, I returned to Old Leigh House to complete a preceptorship. After lots of training and building experience, I became the Registered Service Manager for the same service.


I then held a number of roles outside of the organisation to acquire more skills in nursing, including being a Registered Manager in a Nursing Home for the elderly. I returned to Cygnet in July 2020 as Service Manager at Old Leigh House. In 2024 I took on a new role as a Regional Manager where predominately supported Tupwood Gate Nursing Home, before becoming the Service Manager for Tupwood later that year.

Nokutula (Tully)

Nokutula (Tully) Gogotya

Job Title: Deputy Manager

Joined: 2009

I joined Tupwood Gate in November 2009 as a registered nurse, I was made deputy manager in December 2021. I enjoy providing our residents with the support they need to make their lives as enjoyable and as comfortable as possible with the dignity they deserve.


I enjoy supporting the staff team and take staff welfare very seriously. The thing I like most about Tupwood Gate is the teamwork and inclusivity. Everyone is treated with fairness and respect. We feel empowered by Cygnet to step up when we need to.

Owen

Owen Davies

Job Title: Registered Nurse

Joined: 2021

have been working at Tupwood Gate Nursing Home since November 2021. For most of my adult life I was employed in manufacturing, I studied engineering in the late 70s and early 80s. During a St. John First Aid course, I was inspired to consider a career change to nursing. I qualified as a nurse in 2014 having studied for a diploma at Surrey University.


Initially, I was employed in the acute sector before moving into adult rehabilitation and elderly frail care. Having been offered a position as a registered nurse at Tupwood Gate, I decided to commence working for Cygnet Health Care. What I like most about working at Tupwood Gate is that I get to know the residents and their families really well, something which has not always been possible in my previous nursing roles.


Working at Tupwood Gate is enjoyable: we have a good team here and the management is supportive of all staff. When I am not being a nurse I enjoy attempting cryptic crosswords, and visiting zoos and nature reserves, I have also been trying to learn Spanish for the last 30 years! I used to volunteer as a steward at Shakespeare’s Globe in London so theatre is another of my pastimes. Fun fact: my favourite animal is the Asian Short - Clawed Otter.

Carole

Carole Paes

Job Title: Catering Manager

Joined: 2008

Carole is the catering manager and has worked at Tupwood Gate for 17 years - in this role for 15 years. Carole is a qualified chef and also studied patisserie. She likes to get to know the residents on a personal basis, understanding their like, dislikes and preferences. Tupwood cater for all manner of diets, including diabetic, vegetarian, gluten free and also any religious requirements. Carole looks forward to meeting all new residents and discussing their catering requirements.

Bobby

Bobby Valencia

Job Title: Maintenance Manager

Joined: 2003

Bobby started working for Tupwood Gate when he came to England from the Philippines in 2003, where he had just graduated as a Registered Nurse. At first he was working as the laundry assistant and then progressed to laundry and housekeeping manager. Dealing with staff allocations and ensuring that the Nursing Home always looked clean and smelled nice.


During his time at Tupwood, Bobby has assisted the staff in many ways, he drives the minibus and collects staff at the train station, assist all departments as and when needed. Bobby was offered the Maintenance Manager position a few years ago and this is his main role now, he deals with general maintenance of the building and garden areas. Bobby enjoys working at Tupwood Gate and the interaction with the staff and residents.

Charlotte

Charlotte Goacher

Job Title: Activities Coordinator

Joined: 2023

For the past two years, Charlotte has served as an Activities Coordinator at Tupwood Gate. She loves nothing more than seeing the residents smile, knowing that the entire team plays a crucial role in enhancing their well-being. When not at work, Charlotte enjoys trips to the theatre and going out for a meal with friends and family

Michelle

Michelle Norman

Job Title: Senior Healthcare Assistant

Joined: 2012

Michelle has dedicated 13 years to her role as a Senior Healthcare Assistant at Tupwood Gate, where she excels in promoting the dignity and independence of the residents. Outside of work, she makes the most of her time by enjoying quality moments with her family and connecting with friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tupwood Gate Nursing Home to verify any information. View our terms and conditions. Tupwood Gate Nursing Home has an Enhanced Service - more info.