Wray Common Nursing & Residential Home

Wray Common Road, Reigate RH2 0ND
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9.9 119 Reviews
  • Wray Common Nursing & Residential Home, Reigate
Wray Common Nursing Home with its English garden setting and wealth of charm and character is situated in a quiet residential area of Reigate, Surrey.

Nursing Care, Comfort and Friendship in a 'Home from Home' atmosphere are an essential part of the very high Nursing standards provided. Registered Nurses and care assistants are selected not only for their experience and Nursing skills but also for the warmth of personality they bring to the home. The welfare of patients is catered for twenty four hours a day, by professional and trained staff, under the supervision of the highly qualified Matron in charge.

All Rooms, are centrally heated, tastefully decorated and furnished to enhance the light airy atmosphere of the home. A day longe provides a regular meeting place with colour television for residents viewing pleasure. If desired they may also have a television set for private viewing in their own room.

Recognising that some residents prefer privacy and some companionship, there are both single and twin bedded rooms on either the ground or first floor, with an accompanied lift available. Some residents like to have familiar objects with them and are very welcome to bring personal possessions, such as a favourite table or chair and ornaments for their own room.

Meals are taken in pleasant dining rooms, or if desired in the resident's own room. Chefs take pride in the variety and quality of their cuisine. Tempting meals are provided and special dietary needs and personal preferences are also catered for whilst maintaining a well balanced and nutritious menu.

Care workers nderstand the very individual needs of all residents and offer a variety of professional services including Chiropodists, Optician and Hairdresser on a regular basis. A General Practitioner visits regularly and as required. All religions can be catered for with visits from various Ministers.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1600
  • Self-Funded Residential Dementia Care: £1450 – £1600
  • Self-Funded Nursing Care: £1450 – £1600
  • Self-Funded Nursing Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Residential Care: £1450 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1600

These prices are only a guideline, please contact Wray Common Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Dovestone Estates Ltd

Person in charge

  • Suroj Aryal (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Parking

  • On-site

Wray Common Nursing & Residential Home Reviews (119)

Total of 119, showing 21-40
9.9

Wray Common Nursing & Residential Home has a Review Score of 9.9 (9.857) out of 10, based on 27 reviews in the last 2 years. Over all time Wray Common Nursing & Residential Home has 119 reviews.

Overall Experience

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Date Published

119
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Review from Jennifer M (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was exceptionally well looked after here. The staff were very caring and considerate. The room was always lovely and clean. The staff were always smiling - how they cope with the difficult situations, I really admire them. I was always made comfortable during my visits and offered tea/coffee
with cake!

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

On behalf of the entire nursing home staff, I would like to thank you for the kind words in your review. We are so glad to have had the opportunity to serve you and your loved one.


We understand that choosing a nursing home is a big decision, and we appreciate you trusting us with the care of your loved one. We are committed to providing the highest quality of care, and we are always looking for ways to improve our services.


Your feedback is valuable to us, and we will use it to continue to improve the care we provide to our residents.


Thank you again for your trust and support

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Review from N W (Son of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident for a few days only. He and my family were treated very well indeed by all whom we came into contact with.

Reply from Suroj Aryal, Home Manager at Wray Common Nursing & Residential Home

Thank you for your kind review. We appreciate your trust and support, and we are committed to providing the highest quality of care to our residents.

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Review from B S (Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was admitted to the home (I was told by my daughter that I was not expected to live for long). As I am a fighter with the aid of the magical staff I have fought my way back to health and live back in my Bungalow on my own and have an active life. My daughter is able and willing to drive me around.
I have "arranged" medication by the "Home" and am able to get around on my Mobility Scooter walk quite well by carrying a walking stick for stability.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

It is great to see you looking so well. Thank you for your very kind words.

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Review from Sarah C (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Wray Common for a year, he was not expected to survive, but, with the wonderful care of the nursing team, he gradually got better and better and is now back living on his own property.
I cannot thank all the staff, nursing, kitchen, housekeeping, etc, for all they have done for my
dad. He loved chatting to everyone, and everyone loved him. I bring him back each week to visit. I also found everyone very friendly and welcoming. I highly recommend this nursing home.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for all you have said. Dad is really missed by everyone here, and we are so pleased to have him visiting us weekly. It is great to see him looking so well.

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Review from Gillian S (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in hospital for a number of weeks and we were so pleased to get mum into Wray Common. Mum went in as a palliative patient and they were so respectful of our situation, that the nurse not only looked after mum but gave us emotional support as mum's passing came closer. We were allowed to sleep
in mum's room and stay with her until the end, we were offered endless tea and cake etc. They really are a family and was sad that mum only got to stay such a short time.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you very much for your kind and generous review. We are very thankful that you felt well-supported with us.

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Review from Christine M (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion offered both to my friend (who was the resident) and myself was superb!
I cannot comment on activities, because my friend was too unwell to participate.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you very much for your review, which is much appreciated by our dedicated team.

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Review from S K (Daughter of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed at Wray Common Nursing Home for a short time (only seven weeks). The care she received was excellent, and the nursing staff were very kind and supportive of the family.

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Review from J R (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Wray Common for 10 weeks after a hip operation. They were excellent and nothing was too much trouble. They accommodated her at very short notice which made our lives easy especially as they were so helpful and relaxed. Would highly recommend it.
My mum was very happy here. Whilst
she is now well enough to go home we would definitely use Wray Common again in the future if we need to.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. We are delighted to hear that your mother enjoyed her stay at Wray Common and that our staff were able to provide her with the care and support she needed.


Your feedback is invaluable to us, and we will use it to continue to make Wray Common a place where our residents feel comfortable, safe, and well cared for.


Thank you again for choosing Wray Common.

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Review from Dirk V (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly caring staff with all the physical and emotional skills to care for patients and residents. Varied and severe physical and mental disabilities. Also very considerate in dealing with distraught relatives of patients under palliative care.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. We appreciate you taking the time to share your positive experience.
We are committed to providing our patients and residents with the best possible care, and we are proud of our staff for their dedication and compassion. We are glad to hear that you were happy with the care that your loved one received. We strive to provide personalized care that meets the individual needs of each resident.


We will continue working hard to provide the best care for our residents.

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Review from Andrew B (Son-in-law of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted on 21st March 2023 as she had Alzheimer's and was unable to stay at home with live-in care. She settled in quite quickly. The staff are brilliant; very caring and look after her every need. My mother-in-law's main comment was that she loved the food. She has a very pleasant
room with French doors. We took some of her pictures and they were already in place the following day. Everyone is very supportive. It couldn't be better.

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Review from Ross E (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and fresh-smelling. Security is very good. All staff are welcoming and friendly. My mother's room is spacious, airy and has an en-suite bathroom. The home is well-staffed and, although not purpose-built, seems to work well. My mother seems happy here and gets on well with staff members.

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Review from H B (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband (aged 67) received palliative care at Wary Common Nursing and Residential Home for the final 7 weeks of his life. The staff treated him with respect and compassion. Initially, he was able to enjoy time in the lounge with other residents but as his condition deteriorated he stayed in his room
and we were encouraged to visit as often as we liked. We as a family felt involved with decisions made about his care in his final weeks and days. The home has a friendly atmosphere, good facilities and excellent catering.

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Review from Mary L (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Wray Common in June 2022 after a few weeks in hospital following a fall and surgery for a fractured hip. His condition had deteriorated so far that he could no longer be cared for at home. He was suffering from Alzheimer's. Wray Common was most welcoming and proved to be the perfect
place. Lost weight was soon regained. All the staff were welcoming, caring and friendly and treated my husband with great love and respect.

Reply from Jacqui fleming, Registered Manager at Wray Common Nursing & Residential Home

Dear Mary,
Thank you so much for such a lovely review and kind words at such a difficult time. It was an absolute honour to look after your husband and to get to know you and your lovely family. He was such a gentleman and he is greatly missed.

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Review from Maria S (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were wonderful, caring, kind, friendly and lots of them.

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Review from Jane S (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very thankful and would highly recommend Wray Common for their care, attention and dignity they have shown towards our father and also to the other residents. Our father had to be moved from another care home due to it being closed down, so as a family we were worried about how he
would cope with this move, also his health had deteriorated at the same time. With great relief from the first meeting, to the arrangments to move him, to helping him settle down into Wary Common, all went effortlessly. Everybody has been so welcoming, kind and all interact with him and ourselves. We would like to say how happy we are with this move and we would like to thank everybody involved with Wary Common.

Reply from Jacqui fleming, Registered Manager at Wray Common Nursing & Residential Home

Thank you so much for your lovely comments. It is an absolute honour to care for your father and we are very happy with how quickly he settled into the home. He is a real character and keeps us on our toes!

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Review from Phillippa P (Granddaughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been wonderful at Wray Common Nursing and Residential Home. My grandmother has been looked after so well and all that work there have always stopped by to chat. Best place for her than where she used to be. When problems arise the staff have been very quick to help and sort things out
and are looking to get my grandmother out and visit other people in the place.

Reply from Jacqui fleming, Registered Manager at Wray Common Nursing & Residential Home

Thank you Philippa for your lovely comments. We absolutely love having your grandmother with us and we are so glad that she is happy here.

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Review from Sarah H (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mother received, even though she'd lost her mobility, was good. She was always clean and tidy and I felt she was attended by happy, caring, chatty and understanding staff. Whenever I rang, which was almost daily, the nurses were so helpful in taking the phone to Mother, making sure
she could hear and who it was, they always said "no problem" or "you're welcome".

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Review from Fiona W (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our 94-year-old mother became too ill to remain in her own home, within a week the manager and her care team were able to accommodate her at Wray Common. What a relief, Mum had been terminally ill for a long time and needed the expert care that Wray Common could provide. The manager and team were
open, warm and welcomed Mum, she did find it difficult at first, but their years of experience ensured she was able to settle. They reassured her she was in the right place, putting my and the family's minds at peace. At this time an outbreak of Covid, but it was dealt with so professionally, with pre-arranged visiting time and then a flow test on arrival. All the care staff were very respectful, reassuring and caring towards my mum, who was a real fighter. We were able to visit anytime and were kept informed of her situation each time, the office door was always open. We cannot thank the wonderful team enough, for making a difficult time easier so we could just be with Mum/Nan/GG. Highly recommended.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for your kind and very positive review of Wray Common. We were glad to be able to make you all feel more at ease during this difficult time for the family.

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Review from Tim D (Husband of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for my wife until her condition deteriorated to the extent that she needed 24-hour care, I have arranged for her to come to the Wray Common after extensive research into homes in the area. She was welcomed warmly into a family environment and settled in very quickly. In the following months,
she was given the best possible care from both carers and nurses as her condition (PSP and cancer) deteriorated quickly. I am grateful to all the staff at Wray Common for the care and love that they gave her.

Reply from Jacqui Fleming, Manager at Wray Common Nursing & Residential Home

Thank you for your positive review and very kind words. Your wife was very popular with our staff here. It was an absolute honour for us to care for her. We will miss her greatly and your delightful family.

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Review from Natalie W (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at the home for a year with terminal cancer. The care and love he received was amazing. He was very happy there and the staff were so kind and caring. We felt welcome every time we visited and became part of the family. Towards the end, we could visit anytime for as long as we needed. They treated
him with the utmost respect throughout his time there.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for your kind words. Your father was clearly much loved by his family and many friends who stayed in contact with him. He will be very much missed by us at Wray Common.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Wray Common Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Wray Common Nursing & Residential Home is calculated as follows: ( (264 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 307 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wray Common Nursing & Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Suroj

Suroj

Job Title: Manager

Joined: 2023

Hello, I am Suroj Aryal, the Manager at Wray Common. I have over 20 years of experience in Health and Social Care and have studied Medicine, Pharmacology, Leadership and Strategic Management (Level 7), and Health and Social Care (Level 5).


My priority is to deliver high-quality care and ensure compliance with CQC regulations to enhance the well-being of service users. I am passionate about creating a compassionate, supportive environment that promotes physical, emotional, and mental well-being.
Are you seeking a collaborative and supportive work environment where teamwork is valued? Look no further! I thrive in fostering collaboration and promoting a positive work culture.


Are you seeking exceptional care, prioritising your loved one's well-being and needs? Look no further! Let's create a nurturing environment that celebrates uniqueness and promotes a fulfilling life together.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wray Common Nursing & Residential Home to verify any information. View our terms and conditions. Wray Common Nursing & Residential Home has an Enhanced Service - more info.