Wray Common Nursing & Residential Home

Wray Common Road, Reigate RH2 0ND
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9.9 119 Reviews
  • Wray Common Nursing & Residential Home, Reigate
Wray Common Nursing Home with its English garden setting and wealth of charm and character is situated in a quiet residential area of Reigate, Surrey.

Nursing Care, Comfort and Friendship in a 'Home from Home' atmosphere are an essential part of the very high Nursing standards provided. Registered Nurses and care assistants are selected not only for their experience and Nursing skills but also for the warmth of personality they bring to the home. The welfare of patients is catered for twenty four hours a day, by professional and trained staff, under the supervision of the highly qualified Matron in charge.

All Rooms, are centrally heated, tastefully decorated and furnished to enhance the light airy atmosphere of the home. A day longe provides a regular meeting place with colour television for residents viewing pleasure. If desired they may also have a television set for private viewing in their own room.

Recognising that some residents prefer privacy and some companionship, there are both single and twin bedded rooms on either the ground or first floor, with an accompanied lift available. Some residents like to have familiar objects with them and are very welcome to bring personal possessions, such as a favourite table or chair and ornaments for their own room.

Meals are taken in pleasant dining rooms, or if desired in the resident's own room. Chefs take pride in the variety and quality of their cuisine. Tempting meals are provided and special dietary needs and personal preferences are also catered for whilst maintaining a well balanced and nutritious menu.

Care workers nderstand the very individual needs of all residents and offer a variety of professional services including Chiropodists, Optician and Hairdresser on a regular basis. A General Practitioner visits regularly and as required. All religions can be catered for with visits from various Ministers.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1600
  • Self-Funded Residential Dementia Care: £1450 – £1600
  • Self-Funded Nursing Care: £1450 – £1600
  • Self-Funded Nursing Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Residential Care: £1450 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1600

These prices are only a guideline, please contact Wray Common Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Dovestone Estates Ltd

Person in charge

  • Suroj Aryal (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Parking

  • On-site

Wray Common Nursing & Residential Home Reviews (119)

9.9

Wray Common Nursing & Residential Home has a Review Score of 9.9 (9.877) out of 10, based on 27 reviews in the last 2 years.
Over all time Wray Common Nursing & Residential Home has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wray Common Nursing & Residential Home
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Total of 119, showing 41-60
Review from Natalie W (Daughter of Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was at the home for a year with terminal cancer. The care and love he received was amazing. He was very happy there and the staff were so kind and caring. We felt welcome every time we visited and became part of the family. Towards the end, we could visit anytime for as long as we needed. They treated
him with the utmost respect throughout his time there.
Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for your kind words. Your father was clearly much loved by his family and many friends who stayed in contact with him. He will be very much missed by us at Wray Common.

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Review from Deborah S (Daughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Wray Common for five years now. I have always found the staff to be cheerful and happy in their work. They have attended to Mum's needs in a caring and efficient manner. Mum's room is always clean. Mum has dementia which can make her behaviour rather unpredictable but this has
not daunted the team. It has a very homely atmosphere. The staff have coped tremendously well with the extra demands that Covid has placed on them.
Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Dear Deborah, We appreciate your compliments and thank you for the time you have spent writing the review.

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Review from Paul R (Son of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad loved his four years stay at Wray Common, and was the most relaxed and interactive for a long time. The team had engaged with Dad, and me in an open, honest and supportive discussion about end of life plans, so that when Dad fell ill with bronchial pneumonia, we could all focus on his care, well
being and pain management. All the staff, including nurses, carers and support team displayed nothing but professionalism and support to Dad and our family so that during a difficult period of lockdown during the pandemic, the final days were made bearable for all of us. Dad was made comfortable and had a carer with him at the end, and I was able to visit a few days beforehand despite restrictions. They did a marvellous job - thank you.
Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for your kind words. It means a great deal to the staff here.

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Review from I M (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to express my gratitude to the extremely caring and helpful staff who are looking after our Mum. This care has been consistent over the past 4 years. Praise also for the management responsible for choosing their staff, consisting of all nationalities. Thank you.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. We all enjoy looking after your Mum and seeing you all visiting.

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Review from Jennifer H (Daughter of Resident) published on 10 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I will be forever thankful that we chose Wray Common Nursing Home for our mum. She settled in well and appeared relaxed and contented for the duration she was in their care. All the staff are lovely, everyone was friendly and polite and it was always a joy to visit Mum. Dad has already
requested that he is to be sent to the same home, should the need arise. He misses everyone he met there, we thank you all.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your lovely review. It was such a pleasure to look after your mum. We enjoyed seeing your dad every day and when he called in recently he did say about moving in! But not quite yet. Please do pass on all the staff's best wishes for us.

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Review from T G (Son of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is very welcoming and the staff are very friendly to the patient and visitors. Matron was very supportive and helped us to complete paperwork. They were very caring.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the lovely review. It was a pleasure to look after your mother. Sending best wishes from all the staff.

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Review from Elizabeth C (Wife of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not recommend this home enough.
The home is spotless and someone is always cleaning. My husband likes all the staff and they are always so kind and gentle with him.
His room is always clean and so is he and his bedding. I am so grateful to them.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you so much for your kind review. It is a pleasure to look after your husband, I am glad he likes all the staff!

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Review from Richard H (Husband of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention my wife, as a palliative care resident, received was absolutely outstanding. All the staff were courteous, caring and knowledgeable and my wife couldn't have been in better hands for the period up to her sad demise.
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Review from Barbara B (Wife of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We all, as a family, were really pleased with the care my husband received at Wray Common Nursing and Residential Home. All the staff were very thorough and efficient and were always on hand when help was needed.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your review, it was a pleasure to look after your husband. We send our love to you.

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Review from Katharine K (Daughter of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Wray Common Care Home completely changed our family’s view of nursing homes. They were, luckily, able to welcome our 98-year-old mother straight from the local hospital for end of life care. That was a real relief to us. All the staff constantly smiled and made us feel pleased that our mother was
in such good hands for the specialist skilled nursing that she needed. Her bedroom was elegant, beautifully appointed with lovely views. It was similar to her room at home. We were able to visit whenever we wanted and to take personal items to make it feel more familiar. For the five weeks that our mother stayed at the Wray Common, we couldn’t have asked for kinder more constant care: we will never forget their friendship and reassurances. Thank you to the manager and all the wonderful team for all you did during that special time. Top marks to you all.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for such an amazing review we are pleased that you felt this way about us! I will pass your compliments on to the team it is always nice to be appreciated.

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Review from Alan (Son of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wray Common was very clean, fully equipped and well run. The staff were very professional and appropriately qualified. My mother had a comfortable room and was very well cared for. The home paid attention to her needs, both practical and emotional. The staff were friendly, helpful and respected her
wishes and needs. Most days she was able to enjoy the company of other residents for lunch and afternoon activities. If she did not feel up to this, she could have her meals in her own room. She was very happy there for her last year and died there with peace and dignity.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for such a lovely review. It was our pleasure to look after your mother and I am pleased you had such a high opinion of us! I will share your review with the staff team.

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Review from Stephen W (Nephew of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt's stay at this home made a great difference to her peace of mind and general wellbeing. The staff were friendly and helpful, nothing was too much trouble. My Aunt was glad to have the feeling of having her own private room and bathroom, she was glad to have friends visit and I was glad to be
able to have tea and cake with my aunt.
The staff have been good to me also.
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Review from A H (Son of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wray Common provided excellent care to our terminally ill relative.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the review.

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Review from Paul S (Nephew of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in the home since August 2018. We can visit any time of the day. Her room is bright and she can look out at trees. She is bedridden. She was very poorly when she went in, but now she looks brighter. On her 100th Birthday, she was presented with flowers and a beautiful cake with cream
and strawberries from the staff.
She is being excellently looked after.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the lovely review. It is a pleasure to look after your aunt and we were happy to celebrate her 100th birthday with you.

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Review from S C (Wife of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care in this home, some of the decorations are a little shabby but the care and kindness showed to the residents and their families is good. My husband has been a resident for over two years and whilst he was able to participate in the daily organised activities we found them
well planned, interesting and enjoyable. The care he receives is kind and caring and the staff are always helpful. My aunt has recently been in the home for 3 months until her death and she received much care and kindness during that time.
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Review from Brenda B (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my mum entered Wray Common she was treated with respect, kindness and love, they were her family when we weren't able to be with her. She was offered the chance to sit in the lounge but Mum likes her own room and television and they respected her wishes. She did enjoy the parties
and everyone who ever passed her door always spoke to her. Sadly she passed away in July, comfortable with dignity. As a family, we can't thank Wray Common enough.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind comments. It always rewarding to have such positive feedback. We send our best wishes to you.

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Review from D J (Sister-in-law of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring and helpful staff. Perfect room and facilities.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your review. It was our pleasure to provide the care and support to you and your relative.

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Review from David S (Son of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and dedication of all the staff at Wray Common Nursing Home. My mother went to the care home in January 2017. My mother was very ill and we did not expect her to last long, however, due to the excellent care of the staff mother actually lasted 18 months. All staff offered the
dignity our old people deserve and I would like to thank each and every one of them.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words, it was a pleasure to look after your mother. We enjoyed seeing your family visiting so frequently and you will all be missed.

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Review from C S (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to the home in January 2017 and was really frail. The care she received improved her quality of life, she was really happy there and felt it was her home. We as a family were always warmly welcomed and all queries answered when raised. Mum died on July 12th 2018 peacefully with
a carer with her, and we were met with sympathy and kindness.
Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind review, we all enjoyed looking after your mother and she will be missed. We will miss you all visiting but are pleased we gave our best.

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Review from Debbie L (Niece of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the few weeks that my aunt spent in your care, she was looked after and was liked by the staff. If she wanted to stay in her room or join in activities there was always that choice, no pressure either way. A very warm welcoming nursing home.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Wray Common Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Wray Common Nursing & Residential Home is calculated as follows: ( (272 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 309 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wray Common Nursing & Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Suroj

Suroj

Job Title: Manager Joined: 2023

Hello, I am Suroj Aryal, the Manager at Wray Common. I have over 20 years of experience in Health and Social Care and have studied Medicine, Pharmacology, Leadership and Strategic Management (Level 7), and Health and Social Care (Level 5).


My priority is to deliver high-quality care and ensure compliance with CQC regulations to enhance the well-being of service users. I am passionate about creating a compassionate, supportive environment that promotes physical, emotional, and mental well-being.
Are you seeking a collaborative and supportive work environment where teamwork is valued? Look no further! I thrive in fostering collaboration and promoting a positive work culture.


Are you seeking exceptional care, prioritising your loved one's well-being and needs? Look no further! Let's create a nurturing environment that celebrates uniqueness and promotes a fulfilling life together.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wray Common Nursing & Residential Home to verify any information. View our terms and conditions. Wray Common Nursing & Residential Home has an Enhanced Service - more info.