Wray Common Nursing & Residential Home

Wray Common Road, Reigate RH2 0ND
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9.8 121 Reviews
  • Wray Common Nursing & Residential Home, Reigate
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Care Provided by Wray Common Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1600
  • Self-Funded Residential Dementia Care: £1450 – £1600
  • Self-Funded Nursing Care: £1450 – £1600
  • Self-Funded Nursing Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Residential Care: £1450 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Care: £1450 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £1600

These prices are only a guideline, please contact Wray Common Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Dovestone Estates Ltd
  • Privately Owned

Person in Charge

  • Suroj Aryal (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Parking

  • On-site

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Wray Common Nursing & Residential Home Reviews (121)

9.8

Wray Common Nursing & Residential Home has a Review Score of 9.8 (9.821) out of 10, based on 18 reviews in the last 2 years.
Over all time Wray Common Nursing & Residential Home has 121 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wray Common Nursing & Residential Home
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Review from Jo H (Daughter of Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved mum from another care home as I had become disappointed with her care, I could not have been happier with the welcome we received from Wray common. The staff are wonderful and I have seen a vast improvement in my mums health and happiness. I cannot recommend them enough.
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Review from Pips (Daughter of Resident) published on 23 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 7 months at Wray Common having moved in after a diagnosis of Motor Neurone Disease. She had a very pleasant room and was treated from start to finish with the utmost care, kindness and respect. The staff all worked hard to keep up with fast moving pace of this relentless disease and
did their very best to ensure my mother felt in full control of all her care, trying hard to communicate and spend time with her when speech became harder. All members of the team knew her name and we as daughters felt we came to know many of the carers and nurses individually. They were kind and always had the time to discuss my mother's care whether on the phone or in person. We all felt welcome to visit any time and the home felt well supervised and safe with all visitors recorded, not always the case. The ratio of nursing staff was high and especially towards the end they worked effectively with the hospice to ensure my mother's comfort and dignity. Thanks to all staff!
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Review from N P (Brother of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been dying with MND, she has been so well cared for and I cannot praise the staff too highly, always cheerful and friendly. I know my sister, despite the awfulness of the disease, that she has been cosseted and made to feel she has dignity in her dying. She chose to come to Wray Common
having had experience in one other home which, although very smart, did not have the ambience of caring and comfort that she sought. Thank you for everything you have done for her.
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Review from Malcolm P (Brother of Resident) published on 12 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not only was the care given by the nursing staff, carers and the others professionals excellent it was humane, compassionate and caring. When my sister died many of the staff cried with us and consoled and hugged us. My sister was always treated with respect and the staff were always willing to go
the extra mile. I and my family feel that my sister could not have had a better Nursing Home for the last 8 months of her life.


PS I have rated the Activities as Good but I should make clear that I never had any direct experience with them as my sister was largely bed ridden. Equally my sister had a lovely room (view on garden, south exposure etc but I really never visited any of the other rooms).

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Review from Jackie G (Daughter of Resident) published on 3 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely happy with this care home, my mum was cared for so well, the staff are really kind and caring, matron is lovely, also very compassionate. I felt mum was always safe and never lonely when we left her from a visit. The afternoon entertainment sessions are great too. Lovely rooms, I liked
to visit in the afternoons as tea and cake together was a real bonus! I would not hesitate to recommend Wray Common to anyone looking for somewhere special for their loved one to live. My mum was so happy and comfortable, we will miss visiting there!
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Review from Pat A (Wife of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is receiving good care. The staff also show care for my own needs and emotions. The rooms are spacious withy a pleasant outlook.
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Review from P D (Niece of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, caring and patient staff who worked hard to make my aunt's last days comfortable. She thought she was in 'some kind of hotel', and commented that the 'maids' were very attentive.
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Review from Mike C (Son of Resident) published on 28 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely pleased with the care and attention Mum has received since she has been at Wray Common, particularly since Dad died in 2014.
Apart from the expected standard of care we have been really impressed by the friendliness, helpfulness and support given by all the staff not only to
Mum but to us as well.
The rooms are comfortable and the food certainly seems good. Mum certainly enjoys everything she eats. A particular effort is made for birthdays and festive occasions when the kitchen staff certainly produce some amazing cakes and party food.
Nursing staff are always on duty and very helpful and caring, calling in the doctors or other services whenever appropriate.
The carers always have a kind word and all the residents are always addressed by their first names.
We have been impressed by attention given to keeping the residents as active and interested as possible with organised activities every day in the week and with other entertainers some weekends.


Very happy that Mum is well looked after. Good value for money..

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Review from Kim H (Niece of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care my aunt received was always very good. Staff are professional and attentive. The public areas in the home are good areas for residents to sit- away from their rooms. I was very pleased with everything provided, from food to personal and medical care. Activities are encouraged to take
part. My only concern is that I feel that the reception should be by the front door as two residential rooms are by the door and although visitors are seen via cameras link- a personal barrier would be better.
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Review from Sarah S (Daughter of Resident) published on 30 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum spent several years at the home, she had many challenges which the home dealt with really well, with great patience giving excellent care. The home is homely and very clean, all staff working to make it a nice place to be, from the cleaners, entertainment staff and carers and medical team. You
are always made welcome whatever time of day or night, this really came through when my mother died as the ripe old age of 97! they were there for me as well as mum, which was really lovely at this difficult time. I wouldn't hesitate to recommend this home, as they are truly a lovely team of people working there.
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Review from Robertt A (Son of Resident) published on 10 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care and support in my fathers last few weeks of life was excellent and the care shown by the nursing team was also outstanding. I would recommend this care home to any one, with the knowledge that you can feel safe, that your loved ones are in good hands.
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Review from Alison B (Daughter of Resident) published on 3 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my dad was taken ill, it was realised he needed nursing care. I visited several homes to try to find a good match. There were home I could not imagine my dad in, so I was so relieved to find Wray Common. They were welcoming, organised and calm. The room they offered my dad was well appointed. The
staff were vigilant about my dads needs and did their best to make him comfortable in the last few weeks of his life. The staff were never too busy to answer our calls and queries. Wray Common made a sad difficult time a little bit easier to cope with, knowing dad was being really well cared for.
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Review from Susanne R (Friend of Resident) published on 2 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having tried other Nursing Homes my 75 year old friend with MND has chosen to spend her last days at Wray Common Nursing Home. The staff have looked after her, giving her dignity and caring for her every need. The matron has been warm and friendly and thoroughly professional. She has communicated well
with my friend and foreseen the difficulties that will arise in the next stages of her illness. The staff are always very friendly and are keen to help the patient and her visitors. There is a cheerful, personal atmosphere in the home. My friend has been assured that the nursing staff will be able to look after her until her death. Despite some of the limitations of the building I would warmly recommend Wray Common for its care and the personalised treatment for my friend.
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Review from Vivien C (Daughter of Resident) published on 6 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received was carried out with such grace and thoughtfulness and I will be ever grateful she was happy at Wray Common.
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Review from R G (Daughter of Resident) published on 25 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since we moved my mother from another nursing home, the improvement has been very noticeable. Whilst she is immobile she is more relaxed and content. All the staff are very helpful and friendly and they look after her very well which is a huge comfort to me and my family.
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Review from SF (Son of Resident) published on 24 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have every confidence (and take much comfort) in the quality of care and attention provided by all the staff.


The facilities required for the level of care needed by my mother (who is chair/bed bound) are excellent and she is much more contented since coming here.

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Review from Denise M (Daughter of Resident) published on 7 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my Mum during her stay at Wray Common was second to none. The Matron and staff were always on hand to answer any of our questions, and ensured that all my Mum's needs were met. I cannot praise the staff highly enough, they are all
a credit to their profession.
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Review from Alan B (Son of Resident) published on 3 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to my mother for the last few months of her life. All staff treated her with dignity and respect. The atmosphere of the home is welcoming and loving. Thank you all so much.
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Review from Debbie W (Daughter of Resident) published on 4 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting various nursing homes, we decided on Wray Common because of the superb high standard of care . All of the staff go out of their way to ensure a happy, loving & secure atmosphere for both residents, families & friends. The day to day running of the home is of an exceptionally high standard.


In

this traumatic time, the matron & the nursing staff have exceeded our expectations. We are reassured that she is in a safe, secure & caring home .....by far the most suitable place for her.
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Review from Caroline S (Niece of Resident) published on 4 August 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Aunt is staying for a couple of weeks so her home can adapted to her needs. I cannot fault the care that all the staff have shown her and the way they have kept me informed. Within her short stay she has been able to improve her mobility and feel she will be better able to cope when she returns
home.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Wray Common Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Wray Common Nursing & Residential Home is calculated as follows: ( (183 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 209 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Wray Common Nursing & Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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