






Hailsham House is a warm, friendly and welcoming home where residents are supported to live safely, comfortably and with a strong sense of belonging. The home features 119 tastefully decorated ensuite bedrooms, each designed to offer privacy, independence and peace of mind. Residents are encouraged to personalise their rooms with familiar furnishings and treasured belongings, helping each space feel truly their own.
The team at Hailsham House places great importance on...
Care Provided by Hailsham House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 119 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
The price(s) shown are provided by the care home. Contact Hailsham House Care Home for full pricing details and T&Cs.
Contact Hailsham House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Anavo Group
- Private Owned
Person in charge
- Rui Santos (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (119)
- Single Rooms with ensuite Wet Room (89)
Visiting
- Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- There is ample free parking onsite.
Hailsham House Care Home Reviews (73)
Hailsham House Care Home has a Review Score of 9.3 (9.286) out of 10, based on 23 reviews in the last 2 years.
Over all time Hailsham House Care Home has 73 reviews.
I would like to express on behalf of my family to the whole of the care team, our appreciation, thanks, and support you all provide my father, Andy, throughout the care process. There are, of course, no words which can express our thanks for the care, empathy and kindness you all show. However, I wanted to put in writing our formal appreciation for all the hard work you all put into assisting my father with his dementia and physical challenges. Please kindly spread the word across the whole team in Hailsham House. Thank you very much.
Thank you very much for the lovely review. I will make sure these kind words will reach out to all the team at Hailsham House. We look forward to continue the good service. Best regards,
After the cheese, music played, singing and lots of dancing from residents and staff! Such a happy home with great staff! Even Emma (cleaning) and her co-workers joined in.
Entertainment should be on every day. I know that sometimes this isn't available re days off. It would be an idea to employ extra staff to cover.
Best regards,
We are very pleased with the way the home looks after our relative. They are so kind, and nothing is too much trouble. We do get comments about the food, but are not sure if this is correct. From what it looks like, it looks good.
Thank you for your lovely review. That's great feedback and help us to improve. I will share with my team. Best wishes, Rui
Since my wife moved to Hailsham Hpuse she is in the lounge all day, which is good for her as before she was in her room all day. The activities in the lounge are very good. She likes the sing songs and likes to join in. I visit every day and see the things that are put on for them; they also get a drink and cake. From what I have seen, it is a happy place. Myself and my 2 daughters and I cannot fault the home at all.
Thank you for the the lovely review. I will share with my team and continue the great job. The activities are very important at Hailsham House and we will continue the focus to keep the mentioned happy place. Kind regards, Rui
Some staff very caring and others not so.
Out of 100, I would rate for me 95%.
Thank you for spending time doing your review. I will personally spending some time with you talking about what is great, good and not so good. Rating us 95/100 is also great and I will share with my team. Kind regards, Rui
My husband has been in the care of Hailsham House since June 2025. I am very impressed with the all round care and attention he receives. In addition the staff are always approachable and treat me with kindness and understanding.
Thank you for the lovely review. It's great to have him as part of Hailsham House. We will continue to do the best for him. I will share these kind words with my team in Willow community. Always nice to see you around too. Best wishes, Rui
My sister and I have had our mum looked after at Hailsham House Care Home for nearly 4 years and have found all the staff to be wonderful. They treated mum and ourselves with respect and kindness and went out of their way to make sure we were always welcome. We can't thank them enough for making sure mum was comfortable and well looked after. We would always recommend them.
Thank you very much for the lovely review. I will share with my team and it's great to read that she was well looked after at Hailsham House. We will continue to do our best everyday in treating people with respect and kindness. Best wishes, Rui
When visiting Hailsham House in November 2024, we were very impressed with the operation of the nursing home and the staff who showed us around. They were very professional and helpful. Since my wife was admitted on December 5th 2025, her care and comfort has been everyone's priority. The team were also very kind and professional, giving me confidence that I chose Hailsham House to care for my wife.
Thank you for the lovely review. I am glad to read the amazing feedback, I will also share with my team at Hailsham House in Orchard community. Best wishes,Rui
I can recommend coming to the family and residents meetings quarterly: giving families an understanding of the amount of improvements and updates going forward for the residents. The activities and the events scheduled for families to attend is amazing!
Looking forward to the Harvest Festival!
Thanks to all at Hailsham House.
Thank you for the lovely review. I will share with my team. I am also glad to read the good feedback about my response and our relatives meeting. These meetings will continue. Great to read about the activities and events involving residents, relatives and community. We have strong activity planner to continue. See you at Harvest Festival next week! Best wishes, Rui
My mum appears to be settling in well at Hailsham House (beech unit). The staff I have met are friendly, approachable, kind and caring which brings me comfort knowing that my mum is with such lovely people. The home is welcoming, clean and tidy with activities every day should the residents wish to participate. From first impressions I would highly recommend Hailsham House!
Thank you for the lovely review. I will share with my team. I am glad to know that you have good first impressions about the home. I also hope that your mum will continue the good adaptation to Beech community and be happy with us. Best wishes, Rui
Overall, her care was sufficient for the disease she had. The room was always clean and tidy, the food quality was excellent, and the hard working staff were brilliant.
Thank you for your lovely review. I will share the kind words with our team.
We cannot speak highly enough of the home. We will miss our extended family.
Thank you for your lovely review. Great to hear these kind words. I will surely share with the team. It was a great pleasure to provide care to your mother all these past few years. She was a great asset of our community. Thank you also for the support from your family. You are always welcomed at Hailsham House. Best wishes
The care my husband received was excellent and the last few days before he died the staff were so kind and thoughtful to us his family. They were always looking after his needs and we could not fault the staff.
Thank you for the review. Thank you for the kind words. I am glad that you were happy with our service and our staff. I will share with our team. Best wishes.
Any issues raised, have been listened to and were resolved promptly. Good communication throughout.
Thank you for your lovely review. Good to hear the compliments about the team. Also great to hear that you have been listened. Let's keep up the good communication and ensure your loved one is well cared at Hailsham House. Best wishes!
The staff always go the extra mile. Today is Christmas Eve and one member of staff was cleaning the lounge, she was hoovering around the residents, interacting with them. Stopping to tie shoelaces and noticed a spill. Chatting to residents about their grandchildren and reassuring a new resident. Overall, the staff have made Christmas extra special. Thank you.
Thank you for the lovely review. I will share with the team at Hailsham House (Willow). Thank you for all your contribution being part in most of our activities. We will continue to do our best for the residents. Best regards.
The home is very welcoming with a calm atmosphere. My husband is cared for and loved by the staff who are always approachable which is a great comfort to me.
Thank you for your lovely review. I will certainly share this with my team in Orchard community. We will continue to do our best to care well for him. It's always a pleasure to see you around too. Many thanks
I am very satisfied with the care my friend has received from the all staff at Hailsham House. Her health has greatly improved and zest for life has been restored. I would like to give highest praise for the work that the wellbeing team do, from daily activities and trips out to social shindigs. I have enjoyed joining resident with her family at many fantastic events that have been great fun and given enrichment to all involved. Thank you
Thank you so much for your lovely review. I am glad to hear so well about our activities. You are always welcome to join us for the events and have fun with her and the others. We will focus on continuing these amazing events. December will be again another full month with a lot going on. The Wellbeing team will ensure you have the planner. Hope to see you!
Since Aurem Care took over, many major improvements have taken place. In facilities and staff improvements.
Thank you very much for your kind review. I am glad you recognized our recent improvements. I will also share with the team these lovely comments. I am committed to continue to improve in all the domains. Many thanks, General Manager
The food is OK, some days better than others.
It is a shame that the minibus has gone, it has had a real effect on the staff and residents.
Thank you for your kind review. Glad to hear that your husband is well settled in Hailsham House. We will continue to do the best for him. I will share the compliments with the team. The minibus has gone unfortunately, I know it was important for the team and residents but we have alternatives for...
My mum is very happy at Hailsham House and appreciates her care in her later years. As daughter and deputy for my mum, I like the relaxed nature of mum's care combined with closer attention if there is a problem and we feel nursing care is very good. We are getting to grips with the change in admin and are generally happy so we can ensure mum is happy and we also have the information we need to complete our official duties as deputies (me and my brother).
Thank you very much for sending some time to do this review. I am glad to hear that your mum is happy at Hailsham House. Thanks for the compliments about our care and nursing care. This review allow us to improve in all the sectors to continue to provide the best care to your mum.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (3)

We are proud to introduce Rui, our esteemed General Manager at Hailsham House. Rui joined the team in December 2013 as a compassionate and skilled nurse; his unwavering dedication and exceptional talent quickly shone through.
His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.
Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.
In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.
Rui's approachable and understanding nature makes him a favourite among residents and staff alike. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.

Meet Marlene, our dedicated Administration Manager at Hailsham House. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.
Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.
Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.
Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.
In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.
Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.
We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.

Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.
Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.
Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.
Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.
At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.
Frequently Asked Questions about Hailsham House Care Home
What types of Care is Hailsham House Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hailsham House Care Home have?
There are 119 Single Rooms.
What are the Facilities & Services at Hailsham House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hailsham House Care Home to the centre of Hailsham?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hailsham House Care Home to verify any information. View our terms and conditions. Hailsham House Care Home has an Enhanced Service -more info.