Hailsham House Care Home

I would like to express on behalf of my family to the whole of the care team, our appreciation, thanks, and support you all provide my father, Andy, throughout the care process. There are, of course, no words which can express our thanks for the care, empathy and kindness you all show. However, I wanted to put in writing our formal appreciation for all the hard work you all put into assisting my father with his dementia and physical challenges. Please kindly spread the word across the whole team in Hailsham House. Thank you very much.

Entertainment should be on every day. I know that sometimes this isn't available re days off. It would be an idea to employ extra staff to cover.

We are very pleased with the way the home looks after our relative. They are so kind, and nothing is too much trouble. We do get comments about the food, but are not sure if this is correct. From what it looks like, it looks good.

Since my wife moved to Hailsham Hpuse she is in the lounge all day, which is good for her as before she was in her room all day. The activities in the lounge are very good. She likes the sing songs and likes to join in. I visit every day and see the things that are put on for them; they also get a drink and cake. From what I have seen, it is a happy place. Myself and my 2 daughters and I cannot fault the home at all.

Out of 100, I would rate for me 95%.

My husband has been in the care of Hailsham House since June 2025. I am very impressed with the all round care and attention he receives. In addition the staff are always approachable and treat me with kindness and understanding.

My sister and I have had our mum looked after at Hailsham House Care Home for nearly 4 years and have found all the staff to be wonderful. They treated mum and ourselves with respect and kindness and went out of their way to make sure we were always welcome. We can't thank them enough for making sure mum was comfortable and well looked after. We would always recommend them.

When visiting Hailsham House in November 2024, we were very impressed with the operation of the nursing home and the staff who showed us around. They were very professional and helpful. Since my wife was admitted on December 5th 2025, her care and comfort has been everyone's priority. The team were also very kind and professional, giving me confidence that I chose Hailsham House to care for my wife.

Thanks to all at Hailsham House.

My mum appears to be settling in well at Hailsham House (beech unit). The staff I have met are friendly, approachable, kind and caring which brings me comfort knowing that my mum is with such lovely people. The home is welcoming, clean and tidy with activities every day should the residents wish to participate. From first impressions I would highly recommend Hailsham House!

Overall, her care was sufficient for the disease she had. The room was always clean and tidy, the food quality was excellent, and the hard working staff were brilliant.

We cannot speak highly enough of the home. We will miss our extended family.

The care my husband received was excellent and the last few days before he died the staff were so kind and thoughtful to us his family. They were always looking after his needs and we could not fault the staff.

Any issues raised, have been listened to and were resolved promptly. Good communication throughout.

The staff always go the extra mile. Today is Christmas Eve and one member of staff was cleaning the lounge, she was hoovering around the residents, interacting with them. Stopping to tie shoelaces and noticed a spill. Chatting to residents about their grandchildren and reassuring a new resident. Overall, the staff have made Christmas extra special. Thank you.

The home is very welcoming with a calm atmosphere. My husband is cared for and loved by the staff who are always approachable which is a great comfort to me.

I am very satisfied with the care my friend has received from the all staff at Hailsham House. Her health has greatly improved and zest for life has been restored. I would like to give highest praise for the work that the wellbeing team do, from daily activities and trips out to social shindigs. I have enjoyed joining resident with her family at many fantastic events that have been great fun and given enrichment to all involved. Thank you

Since Aurem Care took over, many major improvements have taken place. In facilities and staff improvements.

It is a shame that the minibus has gone, it has had a real effect on the staff and residents.

My mum is very happy at Hailsham House and appreciates her care in her later years. As daughter and deputy for my mum, I like the relaxed nature of mum's care combined with closer attention if there is a problem and we feel nursing care is very good. We are getting to grips with the change in admin and are generally happy so we can ensure mum is happy and we also have the information we need to complete our official duties as deputies (me and my brother).