Hailsham House Care Home

As a visiting member for my family, I found the staff very polite and very paring professionals. The care they provide and support for my family member is of the highest standard. Possible that anybody could wish for. I feel my family member is safe and secure 24 hours a day, 7 days a week, 12 months of the year. Thank you for looking after her.

My dad was so happy at Hailsham House Care Home. The care team are amazing and really looked after my dad until he sadly passed over. It feels like a big family at Hailsham House Care Home and my dad was always made to feel at home. The food is ok and meals are always hot when served. The home is dog friendly and my dad loved it when we were able to visit and bring his beloved dog too! Management were always approachable and friendly and the staff appear well informed and confident in their jobs. The home always looks clean and the gardens look lovely.

My mum is very well cared for.

Mum was treated with kindness, respect and love. Initially, she enjoyed going into the lounge and even outside. Becoming increasingly tired and weak, she stayed in her room. She was never lonely however. Staff were constantly popping by to check-in, she had her hair done, her nails painted, was beautifully dressed and always in her chair. Despite the rise of Omicron, we were able to visit daily, (having undertaken a lft) and although all staff wore masks, their smiles and empathy were palpable. Mum died peacefully 3 weeks later in her sleep, with her hand being held. She (and we) experienced the best care possible.

Thanks for a very enjoyable and restful stay. Hope to see you all again.

An excellent home, staff and management of the highest standard. The care of residents is their priority.

I am very pleased with the care my wife is receiving, the staff are brilliant. They really care about the residents. Office staff also care about what is going on, so does management. Highly recommend Hailsham House to anybody.

You all looked after my mother over 4 months until she passed away on 30th December 2020. Through lockdown you sent pictures on her birthday, she was happy and relaxed. You all made her last months of life a happy time. Thank you all.

It is very homely. I have made some good friends. I now feel quite settled. I am pleased that my family can visit me. They are always made to feel welcome.

Staff have had an enormous amount to deal with, with changing rules from the government. Throughout, staff on the ground have been kind and attentive to my mother, thank you.

The care of my mum during her stay has been exceptional, despite the extremely trying circumstances that the Covid pandemic has brought. The care staff, from the nurses, care staff, cleaners, cooks and everyone else have been consistently cheerful, professional, kind and friendly. My mum has dementia, and her condition is sometimes very challenging, but this is always met with good natured kindness by the staff. I'm so grateful she's at Hailsham House.

The activities that day was really nice and all the staff were so kind, they asked me if I wanted a cup of tea/coffee to enjoy with my lovely friend. We were enjoying the time together also outside in the garden.

Very friendly and supportive of mum and ourselves. The room moved to downstairs and within sight of the nurses' station much better as mum tends to wander during the early hours. One particular carer especially worthy of note as mum spends a lot of time with her and really benefits from her time.

I am really pleased with the level of care my uncle is receiving. I have spoken with the management team on several occasions, who I found approachable and professional. The home is very clean, and the care staff are also so helpful. I would recommend this home to all. Gardens are beautiful too, and it is great to see that the home has organised garden therapy.

Thank you for caring for my cousin, your care and understanding has been amazing. Nothing has ever been too much trouble. The staff are all stars please thank all of them. We can never thank any of you enough.

The staff are very caring, attentive and thoughtful. Nothing is ever too much trouble. Some of them go above and beyond their normal duties. The domestic staff are very efficient, and my room is always lovely and clean. I have access to many activities which I enjoy. The food has recently improved, and I now enjoy my meals much more, I have lived here for two years and am very happy where I am.

The staff at Hailsham House have been exceptional. Care was faultless - such kindness and nothing was too much for them to help. Always very friendly and always offered tea. Would always recommend Hailsham House to others. The management team were also so friendly and helpful. I even met the area director who was also a very pleasant man.

The care the staff give to our cousin was second to none. She was happy here, loved the carers and had everything she needed. Always ate well and took part in the activities. Enjoyed being here, and as a family, we knew she was ok. We would like to thank the staff for the care and understanding given to our cousin. We wish all the best to the staff and the carers. Many thanks.

The staff were very friendly and looked after her very well.

My dad lived here for five years, my family and I could not fault the care here. The staff are so kind and really do care. They treat all the residents with dignity and respect. Thank you so much for the kindness and respect you gave my dad and I know he felt at home here and passed away in such a beautiful place. The new management team are outstanding and the home manager is very warm and welcoming and always welcomes you with open arms. You really are a great bunch. Thank you.