






Hailsham House is a warm, friendly and welcoming home where residents are supported to live safely, comfortably and with a strong sense of belonging. The home features 119 tastefully decorated ensuite bedrooms, each designed to offer privacy, independence and peace of mind. Residents are encouraged to personalise their rooms with familiar furnishings and treasured belongings, helping each space feel truly their own.
The team at Hailsham House places great importance on...
Care Provided by Hailsham House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 119 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
The price(s) shown are provided by the care home. Contact Hailsham House Care Home for full pricing details and T&Cs.
Contact Hailsham House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Anavo Group
- Private Owned
Person in charge
- Rui Santos (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (119)
- Single Rooms with ensuite Wet Room (89)
Visiting
- Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- There is ample free parking onsite.
Hailsham House Care Home Reviews (73)
Hailsham House Care Home has a Review Score of 9.3 (9.286) out of 10, based on 23 reviews in the last 2 years.
Over all time Hailsham House Care Home has 73 reviews.
As a visiting member for my family, I found the staff very polite and very paring professionals. The care they provide and support for my family member is of the highest standard. Possible that anybody could wish for. I feel my family member is safe and secure 24 hours a day, 7 days a week, 12 months of the year. Thank you for looking after her.
My dad was so happy at Hailsham House Care Home. The care team are amazing and really looked after my dad until he sadly passed over. It feels like a big family at Hailsham House Care Home and my dad was always made to feel at home. The food is ok and meals are always hot when served. The home is dog friendly and my dad loved it when we were able to visit and bring his beloved dog too! Management were always approachable and friendly and the staff appear well informed and confident in their jobs. The home always looks clean and the gardens look lovely.
My mum is very well cared for.
Mum was treated with kindness, respect and love. Initially, she enjoyed going into the lounge and even outside. Becoming increasingly tired and weak, she stayed in her room. She was never lonely however. Staff were constantly popping by to check-in, she had her hair done, her nails painted, was beautifully dressed and always in her chair. Despite the rise of Omicron, we were able to visit daily, (having undertaken a lft) and although all staff wore masks, their smiles and empathy were palpable. Mum died peacefully 3 weeks later in her sleep, with her hand being held. She (and we) experienced the best care possible.
Thank you for the kind words, we really appreciate it. It was a pleasure caring for your wonderful mum.
The carers were efficient, caring and attentive to my needs. I chose to remain in my room for the whole stay and the carers regularly checked to make sure I was ok and if I needed anything.
The room was large and airy with en-suite facilities and very comfortable.
The manager came to my room to check my needs were being met which they were.
Thanks for a very enjoyable and restful stay. Hope to see you all again.
An excellent home, staff and management of the highest standard. The care of residents is their priority.
I am very pleased with the care my wife is receiving, the staff are brilliant. They really care about the residents. Office staff also care about what is going on, so does management. Highly recommend Hailsham House to anybody.
You all looked after my mother over 4 months until she passed away on 30th December 2020. Through lockdown you sent pictures on her birthday, she was happy and relaxed. You all made her last months of life a happy time. Thank you all.
It is very homely. I have made some good friends. I now feel quite settled. I am pleased that my family can visit me. They are always made to feel welcome.
Staff have had an enormous amount to deal with, with changing rules from the government. Throughout, staff on the ground have been kind and attentive to my mother, thank you.
The care of my mum during her stay has been exceptional, despite the extremely trying circumstances that the Covid pandemic has brought. The care staff, from the nurses, care staff, cleaners, cooks and everyone else have been consistently cheerful, professional, kind and friendly. My mum has dementia, and her condition is sometimes very challenging, but this is always met with good natured kindness by the staff. I'm so grateful she's at Hailsham House.
The activities that day was really nice and all the staff were so kind, they asked me if I wanted a cup of tea/coffee to enjoy with my lovely friend. We were enjoying the time together also outside in the garden.
Very friendly and supportive of mum and ourselves. The room moved to downstairs and within sight of the nurses' station much better as mum tends to wander during the early hours. One particular carer especially worthy of note as mum spends a lot of time with her and really benefits from her time.
I am really pleased with the level of care my uncle is receiving. I have spoken with the management team on several occasions, who I found approachable and professional. The home is very clean, and the care staff are also so helpful. I would recommend this home to all. Gardens are beautiful too, and it is great to see that the home has organised garden therapy.
Thank you for caring for my cousin, your care and understanding has been amazing. Nothing has ever been too much trouble. The staff are all stars please thank all of them. We can never thank any of you enough.
The staff are very caring, attentive and thoughtful. Nothing is ever too much trouble. Some of them go above and beyond their normal duties. The domestic staff are very efficient, and my room is always lovely and clean. I have access to many activities which I enjoy. The food has recently improved, and I now enjoy my meals much more, I have lived here for two years and am very happy where I am.
The staff at Hailsham House have been exceptional. Care was faultless - such kindness and nothing was too much for them to help. Always very friendly and always offered tea. Would always recommend Hailsham House to others. The management team were also so friendly and helpful. I even met the area director who was also a very pleasant man.
The care the staff give to our cousin was second to none. She was happy here, loved the carers and had everything she needed. Always ate well and took part in the activities. Enjoyed being here, and as a family, we knew she was ok. We would like to thank the staff for the care and understanding given to our cousin. We wish all the best to the staff and the carers. Many thanks.
They were very helpful in catering for her needs with regard to an air mattress and a hoist for getting in and out of bed. They even managed to put a fridge in the room for her chilled drinks and snacks.
The staff were very friendly and looked after her very well.
My dad lived here for five years, my family and I could not fault the care here. The staff are so kind and really do care. They treat all the residents with dignity and respect. Thank you so much for the kindness and respect you gave my dad and I know he felt at home here and passed away in such a beautiful place. The new management team are outstanding and the home manager is very warm and welcoming and always welcomes you with open arms. You really are a great bunch. Thank you.
Bed Vacancies
Please contact us for latest vacancies.
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Meet the Team (3)

We are proud to introduce Rui, our esteemed General Manager at Hailsham House. Rui joined the team in December 2013 as a compassionate and skilled nurse; his unwavering dedication and exceptional talent quickly shone through.
His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.
Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.
In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.
Rui's approachable and understanding nature makes him a favourite among residents and staff alike. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.

Meet Marlene, our dedicated Administration Manager at Hailsham House. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.
Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.
Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.
Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.
In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.
Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.
We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.

Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.
Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.
Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.
Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.
At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.
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