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Hailsham House Care Home

New Road, Hellingly, Hailsham, East Sussex BN27 4EW
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Hailsham House Care Home, Hailsham
Hailsham House Care Home, Hailsham
Hailsham House Care Home, Hailsham

Hailsham House is a warm, friendly and welcoming home where residents are supported to live safely, comfortably and with a strong sense of belonging. The home features 119 tastefully decorated ensuite bedrooms, each designed to offer privacy, independence and peace of mind. Residents are encouraged to personalise their rooms with familiar furnishings and treasured belongings, helping each space feel truly their own.

The team at Hailsham House places great importance on...  

Care Provided by Hailsham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 119 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,500
Residential Dementia CareFrom £1,450From £1,550
Nursing CareFrom £1,500From £1,600
Nursing Dementia CareFrom £1,550From £1,650

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

Contact Hailsham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Rui Santos (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (119)
  • Single Rooms with ensuite Wet Room (89)

Visiting

  • Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • There is ample free parking onsite.

Hailsham House Care Home Reviews (73)

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9.3

Hailsham House Care Home has a Review Score of 9.3 (9.286) out of 10, based on 23 reviews in the last 2 years. Over all time Hailsham House Care Home has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from Carol A (Wife of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

I have had a few issues I have not been too happy about.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hailsham House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service. We have noticed that you have had some issues and are glad that you have discussed these with the home manager. All feedback is important to us so we can help to manage the care your loved one receives taking your wishes into consideration.

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Review from Samantha G (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

I write this review with regards to Holly Unit where my late father was cared for 5 years. The care and attention that all staff showed my father was amazing and they treated him as an individual and with the utmost respect. I never felt that dad was just left sat in his chair alone as they used to talk to him and give him the love and care that he deserved.

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Review from Sue G (Wife of Resident) published on 17 February 2020 Submitted via Postal Card
Overall Experience

My husband's appetite has become extremely poor. In consultation with the manager and chef, and in conjunction with the GP we have decided to offer finger food meals. The chef is always open to ideas. He has provided just what I've suggested and my husband's appetite is picking up again.

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Review from M H (Nephew of Resident) published on 13 February 2020 Submitted via Postal Card
Overall Experience

First impression clean and tidy. Staff very friendly and attentive. Was shown Uncle's room without any hesitation and found very clean and tidy. We visited on a Thursday afternoon and whilst leaving, a guy was setting up to perform music and songs which I thought was fantastic for residents to relate with i.e. memory joggers etc.

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Review from A R (Wife of Resident) published on 13 February 2020 Submitted via Postal Card
Overall Experience

I am happy with the care my husband receives at Hailsham House.

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Review from Sam M (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience

Mum has been at Hailsham House for almost a year and sadly the staff are still not managing day to day basic care - ie personal hygiene. Mum needs more one on one time as she doesn't cope well in the main lounge which is something hopefully they are now working towards.

Reply from Tracy Hardy, Careline Team Leader at Hailsham House Care Home

Thank you for raising your concerns with us. We are sorry to hear that you have not experienced the kind care that we expect at Hailsham House. I am glad that you have now been able to meet with the managers at Hailsham House to address these issues. Please do not hesitate to contact us again if you feel that we are not progressing with the care and support agreed.

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Review from Peter O (Husband of Resident) published on 10 September 2019 Submitted via Postal Card
Overall Experience

The care given by the permanent staff is good, but overall, this aspect (Care/Support) is let down by the seemingly current reliance upon agency workers who, with the best will in the world, cannot be expected to get to know individual residents, their preferences and their foibles. Perhaps this is not helped by permanent staff absences during the holiday season. Similarly, in part, my reduced marks on the activities section may, in part, be attributed to the absence of the coordinator. It is to be hoped that the recent appointment of her replacement will result in an improvement in this area. On a positive note, visitors can always expect a warm welcome and all comments made are acted upon by staff and management alike.

Reply from Clare Sheehan, Careline Advisor at Hailsham House Care Home

Thank you for your comments on carehome.co.uk, we appreciate you taking the time to provide feedback. The home is currently undergoing a recruitment drive as we do accept that it is not helpful to run a service with agency staff, although we do have block booked agency staff to try and support...  

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Review from M C (Son of Resident) published on 5 September 2019 Submitted via Postal Card
Overall Experience

Dad has been at Hailsham House for approximately 18 months. In this time, he has been treated with the utmost care, dignity and support. His mobility has declined but thanks to the care received, his understanding and interactions have improved dramatically. Happy, content and engaged.

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Review from Heidi L (Partner of Resident) published on 1 May 2019 Submitted via Postal Card
Overall Experience
This is a home from home environment, supported by dedicated, caring staff who diligently care for the residents with real passion.
The food, coupled with the activity programme makes this home exceptional.

I know I have made the right choice.

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Review from N B (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card
Overall Experience

Staff at Hailsham house have cared for our mother for 8 years now, helping her manage the transition into care with skill and kindness. She has been very well cared for throughout her life here, both in sickness and in health. She is very happy at Hailsham House and is loved by the staff. I have no hesitation in recommending Hailsham House to anyone looking for a safe and well-run home for their loved one.

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Review from J A (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card
Overall Experience

My dad is still very young and he has a very rare illness. I wanted to take care of him myself but it is very difficult to do so, he moved from Essex to be closer to me as that is where we are originally from. Since he has been at Hailsham House he has become so much happier. He is always smiling and he finds it hard to talk but all staff and nurses interact with him like he is a member of their team. I feel at ease now knowing he is very well looked after and if I am busy at work I can check in on him whenever.

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Review from David R (Son of Resident) published on 16 November 2018 Submitted via Postal Card
Overall Experience

My experience at Hailsham House was extremely positive, I was very struck by the levels of compassion and professionalism, which were of the highest standards, as a result, the atmosphere was great. Full marks to some lovely people doing a difficult job in an admirable manner.

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Review from Hayzen E (Wife of Resident) published on 23 August 2018 Submitted via Postal Card
Overall Experience

I am writing this as the wife of a dementia patient who was in respite care for 4 weeks while I went abroad. I could see the daily care plans which were comprehensive and my family and friends visited on my behalf were always greeted and made welcome and found my husband well cared for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Meet the Team (3)

Rui Santos
Rui SantosJob Title:General ManagerJoined: 2013

We are proud to introduce Rui, our esteemed General Manager at Hailsham House. Rui joined the team in December 2013 as a compassionate and skilled nurse; his unwavering dedication and exceptional talent quickly shone through.

His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.

Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.

In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.

Rui's approachable and understanding nature makes him a favourite among residents and staff alike. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.

Marlene Gameiro
Marlene GameiroJob Title:AdministratorJoined: 2011

Meet Marlene, our dedicated Administration Manager at Hailsham House. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.

Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.

Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.

Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.

In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.

Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.

We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.

Amy Bose
Amy BoseJob Title:ReceptionistJoined: 2023

Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.

Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.

Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.

Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.

At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hailsham House Care Home to verify any information. View our terms and conditions. Hailsham House Care Home has an Enhanced Service -more info.