






Hailsham House is a warm, friendly and welcoming home where residents are supported to live safely, comfortably and with a strong sense of belonging. The home features 119 tastefully decorated ensuite bedrooms, each designed to offer privacy, independence and peace of mind. Residents are encouraged to personalise their rooms with familiar furnishings and treasured belongings, helping each space feel truly their own.
The team at Hailsham House places great importance on...
Care Provided by Hailsham House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 119 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
The price(s) shown are provided by the care home. Contact Hailsham House Care Home for full pricing details and T&Cs.
Contact Hailsham House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Anavo Group
- Private Owned
Person in charge
- Rui Santos (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (119)
- Single Rooms with ensuite Wet Room (89)
Visiting
- Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- There is ample free parking onsite.
Hailsham House Care Home Reviews (73)
Hailsham House Care Home has a Review Score of 9.3 (9.286) out of 10, based on 23 reviews in the last 2 years.
Over all time Hailsham House Care Home has 73 reviews.
I have had a few issues I have not been too happy about.
Thank you for your review, we value all feedback as this helps us to improve our service. We have noticed that you have had some issues and are glad that you have discussed these with the home manager. All feedback is important to us so we can help to manage the care your loved one receives taking your wishes into consideration.
I write this review with regards to Holly Unit where my late father was cared for 5 years. The care and attention that all staff showed my father was amazing and they treated him as an individual and with the utmost respect. I never felt that dad was just left sat in his chair alone as they used to talk to him and give him the love and care that he deserved.
My husband's appetite has become extremely poor. In consultation with the manager and chef, and in conjunction with the GP we have decided to offer finger food meals. The chef is always open to ideas. He has provided just what I've suggested and my husband's appetite is picking up again.
First impression clean and tidy. Staff very friendly and attentive. Was shown Uncle's room without any hesitation and found very clean and tidy. We visited on a Thursday afternoon and whilst leaving, a guy was setting up to perform music and songs which I thought was fantastic for residents to relate with i.e. memory joggers etc.
I am happy with the care my husband receives at Hailsham House.
Mum has been at Hailsham House for almost a year and sadly the staff are still not managing day to day basic care - ie personal hygiene. Mum needs more one on one time as she doesn't cope well in the main lounge which is something hopefully they are now working towards.
Thank you for raising your concerns with us. We are sorry to hear that you have not experienced the kind care that we expect at Hailsham House. I am glad that you have now been able to meet with the managers at Hailsham House to address these issues. Please do not hesitate to contact us again if you feel that we are not progressing with the care and support agreed.
The care given by the permanent staff is good, but overall, this aspect (Care/Support) is let down by the seemingly current reliance upon agency workers who, with the best will in the world, cannot be expected to get to know individual residents, their preferences and their foibles. Perhaps this is not helped by permanent staff absences during the holiday season. Similarly, in part, my reduced marks on the activities section may, in part, be attributed to the absence of the coordinator. It is to be hoped that the recent appointment of her replacement will result in an improvement in this area. On a positive note, visitors can always expect a warm welcome and all comments made are acted upon by staff and management alike.
Thank you for your comments on carehome.co.uk, we appreciate you taking the time to provide feedback. The home is currently undergoing a recruitment drive as we do accept that it is not helpful to run a service with agency staff, although we do have block booked agency staff to try and support...
Dad has been at Hailsham House for approximately 18 months. In this time, he has been treated with the utmost care, dignity and support. His mobility has declined but thanks to the care received, his understanding and interactions have improved dramatically. Happy, content and engaged.
The food, coupled with the activity programme makes this home exceptional.
I know I have made the right choice.
Staff at Hailsham house have cared for our mother for 8 years now, helping her manage the transition into care with skill and kindness. She has been very well cared for throughout her life here, both in sickness and in health. She is very happy at Hailsham House and is loved by the staff. I have no hesitation in recommending Hailsham House to anyone looking for a safe and well-run home for their loved one.
My dad is still very young and he has a very rare illness. I wanted to take care of him myself but it is very difficult to do so, he moved from Essex to be closer to me as that is where we are originally from. Since he has been at Hailsham House he has become so much happier. He is always smiling and he finds it hard to talk but all staff and nurses interact with him like he is a member of their team. I feel at ease now knowing he is very well looked after and if I am busy at work I can check in on him whenever.
My experience at Hailsham House was extremely positive, I was very struck by the levels of compassion and professionalism, which were of the highest standards, as a result, the atmosphere was great. Full marks to some lovely people doing a difficult job in an admirable manner.
I am writing this as the wife of a dementia patient who was in respite care for 4 weeks while I went abroad. I could see the daily care plans which were comprehensive and my family and friends visited on my behalf were always greeted and made welcome and found my husband well cared for.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Hailsham House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hailsham House Care Home.
Accreditations
There are no accreditations posted yet for Hailsham House Care Home.
Meet the Team (3)

We are proud to introduce Rui, our esteemed General Manager at Hailsham House. Rui joined the team in December 2013 as a compassionate and skilled nurse; his unwavering dedication and exceptional talent quickly shone through.
His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.
Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.
In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.
Rui's approachable and understanding nature makes him a favourite among residents and staff alike. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.

Meet Marlene, our dedicated Administration Manager at Hailsham House. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.
Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.
Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.
Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.
In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.
Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.
We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.

Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.
Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.
Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.
Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.
At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.
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