






Hailsham House is a warm, friendly and welcoming home where residents are supported to live safely, comfortably and with a strong sense of belonging. The home features 119 tastefully decorated ensuite bedrooms, each designed to offer privacy, independence and peace of mind. Residents are encouraged to personalise their rooms with familiar furnishings and treasured belongings, helping each space feel truly their own.
The team at Hailsham House places great importance on...
Care Provided by Hailsham House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 119 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
The price(s) shown are provided by the care home. Contact Hailsham House Care Home for full pricing details and T&Cs.
Contact Hailsham House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Anavo Group
- Private Owned
Person in charge
- Rui Santos (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (119)
- Single Rooms with ensuite Wet Room (89)
Visiting
- Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- There is ample free parking onsite.
Hailsham House Care Home Reviews (73)
Hailsham House Care Home has a Review Score of 9.3 (9.286) out of 10, based on 23 reviews in the last 2 years.
Over all time Hailsham House Care Home has 73 reviews.
My mum's younger self would not have chosen to end up in a nursing home.
However, she is very happy here and is very well cared for.
I have seen a steady improvement, over the years, since she first entered Hailsham House.
Communication, from Hailsham House, is starting to improve.
Thank you for your review and the kind words to the team. Thank you also for recognizing the improvement over the last years. We are committed to the ongoing improvement and it's a pleasure to provide care to your mum.
My husband was only in Hailsham House for three months but my family and I were happy that he was cared for and that he seemed happy, although he was deteriorating quickly. The carers knew all of our names (8 members) and as we were local, most members popped in for a short while every day. There was always a smile to greet us and they knew everybody's names and we knew theirs. Although my husband hardly eat a meal, they all looked very appetizing. Overall we were glad that we chose this nursing home.
Thank you for your kind review and I am glad to hear about your experience. Great to receive these compliments about the team. I will share with them. Best wishes!
Dad was sent to Hailsham on discharge from the hospital; medically fit, but living with dementia. Five weeks later Dad was emergency transferred to the hospital, severely dehydrated and with dangerously low blood pressure, despite being on 1-2-1 care at Hailsham. He was much sicker than when he'd first gone to hospital and wasn't expected to survive. Six hours after being admitted to hospital Dad was much brighter. I raised concerns with management who took 4.5mths to provide a less than satisfactory response. Virtually no effort was made to encourage any form of mental stimulation to Dad or so far as we could see to anyone else in the lounge. GP consultations were routinely done virtually rather than face to face which I doubt is best practice. I suspect doubling medication, relying on staff to report Dad's condition, contributed to his rapid decline. Records in the home were inaccurate (have proof). Had they been accurate they should have highlighted Dad's condition and the need for intervention.
Thank you for taking the time to share your concerns. The well-being of our residents is of the utmost importance to us, and we take all feedback extremely seriously. At Hailsham House, we are committed to providing high-quality care, and we have thorough procedures in place to ensure that any...
The staff at Hailsham House are caring, kind and professional. My dad really enjoys his respite stays here. They are friendly and patient and nothing is too much. We spent a long time looking for the right place for Dad, and we are really happy to have found Hailsham house. Thank you.
Thank you for your kind words. It's our pleasure to support you with respite care. I will share this review with my team in the community and see you for the next booking. Best regards, Rui
I had peace of mind and was able to relax, knowing he was being taken of and looked after properly.
Thank you very much for the lovely review. Glad you felt great about the last respite and, as you know, we are always here when you need. I will share with my team. Many thanks. Best regards, Rui
I would like to say a massive thank you from the management to all the staff on Willow unit at Hailsham House I was taken into hospital suddenly and Hailsham House went above and beyond to get my wife into respite care I cannot be more thankful and grateful for the way the staff cared for my wife and left a massive impression on my wife that she would go back again for respite care when needed.
Thank you very much for the lovely review. Glad you felt great about the last respite. I will share it with my team. You are always welcome at Hailsham House. Best regards,Rui
I recently visited my brother for the first time in his new care home; Hailsham Care Home and I received a very warm and friendly greeting from all the staff I met. The staff were kind and compassionate, Taking exceptional care of my brother. The staff were all professional, attentive, and courteous. My brother's bed faces the garden and trees. I was kindly offered a cup of tea and was most welcome after a long journey.
Thank you very much for the lovely review. I will share the compliments with my team. It was very nice to meet you on that day, you were also very kind to everyone. You are always welcome to join us for another cup of tea. The kettle is on!
My wife is unable to comprehend what's happening, but it was still a joy be spend some extra time with her room on this special occasion.
The meal, flowers and the trail of hearts into her room was a nice and uplifting touch.
Special thanks to all at Hailsham House!
Thank you for your kind review. Our team always try to go above & beyond for special occasions, we are so happy that you & your wife both enjoyed the day.
They cared for him with kindness and compassion, and did their very best for him.
The small lounge where we could go and spend time as a family was so nice.
And the kettle indeed was always on.
There wasn’t a visit where a cup of tea wasn’t offered.
Dad loved the garden too, which is kept immaculate. And there are also lots of activities and events put on which I know he enjoyed.
I would just like to say a very big thank you to you all on the unit for everything you did for Dad.
Thank you for your kind words - It was a pleasure to care for your dad, we are glad that our team we able to be part of his journey.
To all of the team at Hailsham House. I am writing to thank you all for your exceptional care of my father. My dad was with you for 6 months and during that time, I knew he was so well cared for and that you all did everything you could for him. Every single member of your staff was amazing and I am so grateful to them. The care and respect that they offered my father and to us was wonderful. I am so pleased that he came to you. I was so impressed with every aspect of Hailsham House. Thank you all again.
Thank you so much for your kind words about Hailsham House and the team here. It was a pleasure to care for your father & be a part of his life. We all miss him dearly and we will make sure that the team hear the lovely comments you have written.
My mum has been in Hailsham house for 3 years now. She is happy and settled there. They always make me feel welcome and tell me everything going on with Mum's health and wellbeing. The staff are always kind and are really good to talk to and sometimes cry to. I feel supported by them when I get upset. Equally, they are always there to laugh with. I think they are amazing and I wouldn’t want my mum to be anywhere else. A massive thank you to each and everyone of the staff on Willow unit!
Thank you for your kind words. The team here at Hailsham House really take pride in the support that they give to not only the residents but also to their families and visitors. We will make sure that your thanks are also passed on to our amazing team who care for your mum.
In Hailsham House, you feel you belong to a family. I am always informed about my husband and what other things are going on.
Thank you so much for taking the time to share your review, we are all so grateful. It is our great pleasure to be trusted to care for your husband and an honour that we take very seriously, and that we are proud to deliver on. Thank you again, and we all look forward to continuing to see you around during our activities.
I am so glad that I came to visit my aunt last Friday. It took me 5 hours to get to Hailsham but it was so worth it. I was reassured to see my aunt being so well cared for. Her room was warm and decorated with all her familiar pictures and bits and bobs. The staff were all lovely and had good interactions with her. Even though she no longer recognises me or my sister, I felt a sense of peace in finding her calm, warm, clean, well-cared for and not alone.
Thank you so much for taking the time to share your review... we are all so grateful. It is our great pleasure to be trusted to care for your aunt, and an honour that we take very seriously, and we are proud to deliver on. Thank you again, and we all look forward to welcoming you back to our home, anytime... The kettle's always on!
We feel she was in the best place for the few months that she was in their care. I could not have been more pleased with the care she got at Hailsham House. The staff were exceptional and all involved in her care were wonderful to her. Always showing their best to her. I am sure it wasn’t easy as my mother was not necessarily an easy person to get on. It was reassuring to have such outstanding staff that continuously smiled and went out of their way to be helpful to her.
I am eternally grateful to Hailsham House for making her last days comfortable. What more could be asked for?
It is the greatest honour to be entrusted with the care of a loved one, at any stage in their lives - and one that we value so much. Thank you for affording us the opportunity to offer and share that care, and for allowing our family to care for yours.
Staff very polite and helpful. Home always clean and tidy, gardens are well kept.
Thank you for your review - it is our pleasure to be of service to you and all of your family and loved ones, always. Thank you for affording us that opportunity.
All the staff and the girls we have connected with looking after my dear mum are so hard-working and always greet us with smiles. We are grateful my mum seems contented most of the time. With dementia, you are always on tenterhooks but she is in a very safe environment, warm and cosy in her room.
Connecting with all in our home, our team, our families and indeed everyone in our community is one of our core values - I am so pleased you have found that to be the case and really...
Wonderful care from all the staff of Holly unit. Polite, caring, knowledgeable people. Lovely surroundings. Always clean, fresh and welcoming. A safe environment. Thank you all for looking after my husband so well.
It is our pleasure, and indeed our privilege to care for your husband, for you and your loved ones, and for all our community. Thank you for affording us that opportunity.
The staff and friendly and helpful and I'm sure it's difficult sometimes to keep on top of everything.
Thank you for your review and for your feedback, I have noted its contents.
Whilst I cannot agree with your conjecture that we are short staffed, (we are not), or that your Mum gets 'overlooked, (this is most certainly not the case), I do wholeheartedly agree with your comments about our team,...
Staff are kind and friendly. Her room is nice with own bathroom. My mum seems happy here.
Thank you for your review, it is greatly appreciated. I am grateful for your comments about our team, and your Mum's environment. Our home is indeed a happy one, and I am so pleased that is certainly true for your Mum as well. That's why we do what we do, and love doing it. My thanks again, and kindest regards to you and yours.
Care has been friendly and helpful that gives me peace of mine after looking after mum for two years.
With care coming in to wash her in the morning.
Bed Vacancies
Please contact us for latest vacancies.
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Meet the Team (3)

We are proud to introduce Rui, our esteemed General Manager at Hailsham House. Rui joined the team in December 2013 as a compassionate and skilled nurse; his unwavering dedication and exceptional talent quickly shone through.
His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.
Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.
In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.
Rui's approachable and understanding nature makes him a favourite among residents and staff alike. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.

Meet Marlene, our dedicated Administration Manager at Hailsham House. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.
Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.
Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.
Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.
In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.
Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.
We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.

Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.
Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.
Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.
Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.
At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.
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