Coppice Court Care Home

220 Willingdon Road, Eastbourne BN21 1XR
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9.2 88 Reviews
  • Coppice Court Care Home, Eastbourne
Coppice Court Care Home, situated just outside the popular seaside resort of Eastbourne, offers personalised nursing and nursing dementia care.

Having recently undergone a refurbishment programme which transformed communal areas including dining rooms, lounges/day rooms, the activities room, reception area, hair salon, bathrooms and corridors, Coppice Court provides contemporary but cosy living spaces. Each area was thoughtfully designed to enhance the daily life of every resident and support the mind, body and soul. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family.

Recognising the nutritional needs of older people, the catering team at Coppice Court designed varied and delicious menus to offer residents a dining experience that they can look forward to. Meals can be enjoyed across the range of popular dining areas and for the warmer months the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Coppice Court take time to learn about each resident’s hobbies and interests, allowing them to curate an engaging and enriching activity programme, supporting residents to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Coppice Court, residents are also encouraged to take an active role in the Eastbourne community.

Every member of the professional care team is there to offer all the support residents and their loved ones need. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Coppice Court Care Home.
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Care Provided by Coppice Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1496
  • Self-Funded Nursing Dementia Care: from £1612
  • RESPITE Self-Funded Nursing Care: from £1647
  • RESPITE Self-Funded Nursing Dementia Care: from £1776

These prices are only a guideline, please contact Coppice Court Care Home to find out the exact price for your requirements.

Contact Coppice Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Coppice Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Elga Ekonomi (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Coppice Court Care Home Reviews (88)

9.2

Coppice Court Care Home has a Review Score of 9.2 (9.221) out of 10, based on 16 reviews in the last 2 years.
Over all time Coppice Court Care Home has 88 reviews.

Overall Experience
  • 43
  • 35
  • 7
  • 2
  • 1
Date Published
  • 88
  • 3
  • 4
  • 16
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Reviewer Connection to Coppice Court Care Home
  • 24
  • 12
  • 11
  • 10
  • 8
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 1-20
Review from Stuart F (Friend of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Firstly, most of the Care Assistants and Nurses are excellent and provided good care to our friend but there are not enough of them. However, Management is shocking. Our friend had items stolen and police were also informed on a safeguarding issue when our friend was hurt. This was investigated and
dealt with internally and is recorded.
Phone calls are mostly unanswered at weekend and evenings. Current investigation ongoing involving money stolen from Reception, in spite of upper management trying to whitewash over it.
All of this has caused much stress and heartache. Sadly our friend has now passed.
If you are considering this place for a relative or friend, then I would advise to stay clear. There are other homes out there to consider.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of our home was not to your expectations. Our own enquiries and…read more
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Review from Suzie B (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so much!
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Review from Wendy W (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and care all seem good.
Food is excellent.
Have lost a ring and glasses but understand that it is very difficult to keep track of everything.
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Review from Diane K (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was transferred here from another care home in October this year. The difference here for dad is second to none. Dad is a very difficult person to care for but here, nothing is too much trouble. Every single member of staff shows such care and empathy towards him, giving him time and patience.
Everybody from management, carers, well-being, house keeping to kitchen staff, always have a smile on their face. They keep me updated and informed in all aspects of dad's care. I have finally found dad's forever home and would recommend Coppice Court to anybody.
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Review from Sandra M (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been here, shes been incredibly happy. She loves all the staff and is always laughing with them. She spends time in the dining/lounge area eating and taking part in activities. The stimulation and the caring staff are why my mum has lived to 101. I have watched staff who put a gentle
hand on a patients shoulder or stroke a patients cheek. Just little things that make them feel cared for.
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Review from Denise G (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely home. Always go beyond their work to help. Friendly staff. Patients have their own characteristics which is lovely to see.
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Review from Ruth B (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
A friend of mine who is 93 was on the ground floor (dementia floor). He was neglected in many ways and I witnessed a lot of inappropriate behaviour by the staff on that floor including the screening of a sexually explicit tv programme. His daughter also witnessed these things and we raised a safeguarding
issue with adult social care. This has been investigated and adult social care found evidence to back up our claims. This report has now been sent to HC-One and the CQC. My mum was also in the home on the top floor (nursing). The care in that floor is much better. Although money was stolen from her purse and this wasn't investigated by the manager. She should have reported it to the police and she didn't. The staff on the top floor work very hard and are often short-staffed and don't have much time to spend with the residents. On occasions, it has taken 20 minutes or more to answer her call bell because of this. A safeguarding issue has been raised with ASC with regard to the theft.
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise…read more
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Review from J M (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were professional, compassionate, polite and caring. Offered a dignified care service. Gave my Father the best end-of-life care for a comfortable and dignified end.
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Review from Judy F (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad settled in well, and the staff became his family. He was suffering from dementia, but the staff were always on hand to support him and encourage him to engage in activities. We saw a positive change in him when he went to the home. Thank you for all your care and dignity in death and the support
you gave to Dad and his family. We will always hold onto that memory.
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Review from G J (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are satisfied with the care our Mother receives -
Friendly staff.
Relaxed atmosphere.
No visiting restrictions.
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Review from L G (Granddaughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so friendly and caring.
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Review from J B (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent experience that involved the admission of my Dad and his unexpected death (at the age of 98) 4 days later. The team's response to the sudden change in his health was exceptional; from personalised nursing care to the calling of medical services.
I shall always be grateful for the service
Coppice Court Care Home provided that enabled my Dad to pass away comfortably and peacefully.
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Review from Val G (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care and attention - no complaints.
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Review from Margaret G (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well cared for - she is happy! The staff are considerate and kind. Great sense of humour and generous with their time with all residents..
Facilities are homely, each resident is able to make their rooms their own. Familiar photos and soft toys are particularly important to my mum, they
make her feel at home.
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Review from L P (Granddaughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the staff enough for all they did for my grandad during his stay. I am grateful that a staff member staff was with him in his last days, she was fantastic and showed such love and care for him.
I want to thank the entire care team but special mention to two members of staff in particular
because they show such care and treat the residents like their own family.
I'm so glad we picked this home to place my grandad and I would recommend it to other people.
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Review from D M (Friend of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My friend came here for respite care. No remote for TV, when in bed no call button left in reach, no drinks left in reach. No shower or hair wash for eight days, unsuitable food provided as has swallowing issues. Returned home with greasy hair, not showered again. Numerous items of clothing missing.
Place smelly of urine.
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Your friend has stayed with us for respite care several times now and no concerns have been…read more
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Review from Linda G (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone does all they can to make mum's time with you as comfortable as possible. We all thank you very much for your kind care.
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Review from Peter H (Brother of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant, well-run nursing home. The food is excellent and the staff are friendly and professional.
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Review from Kate F (Friend of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking for some time for a nursing home for my friend, I visited Coppice Court. I was shown around by the assistant manager who was extremely professional, kind and helpful.
My friend was lucky enough to be offered a room and has been at Coppice Court for 8 months. I am delighted with the care,
support and complete professionalism shown by all staff.
Despite issues with medication, the staff quickly dealt with the problem to enable a happy relocation. Thank you so much!
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Review from G C (Wife of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a great atmosphere in Coppice Court with people being really cared for as individuals. Concerns I have as a relative are dealt with in a caring and helpful way.
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Current Review Score: 9.2 (9.221)

Overview of Review Score

The Review Score of 9.2 (9.221) out of 10 for Coppice Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.221 for Coppice Court Care Home is calculated as follows: ( (115 Excellents x 5) + (40 Goods x 4) + (7 Satisfactorys x 3) + (18 Poors x 2) + (10 Very Poors x 1) ) ÷ 190 Ratings = 4.221
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coppice Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Natalie

Natalie Smith

Job Title: Home Manager Joined: 2021

Introducing Natalie Smith
Home Manager at Coppice Court, Eastbourne


“For me, kind care is treating others as I would like
to be treated.”


As a dedicated health care professional,
Natalie has gained a wealth of experience
in providing care and nursing support to
elderly people, to enrich their lives. She
is a knowledgeable and dedicated leader
who is passionate about delivering the
highest standards in care and quality of
life for Residents.


Having worked at Coppice Court since
2021, Natalie closely shares HC-One’s
vision is aiming to provide the kindest care
for each and every Resident. She extends
this caring approach to her Colleagues
and works closely with them to deliver
care and support Residents in a way
that they gain the most benefit, in a warm
and welcoming home.


When asked what she enjoys most about
her role, Natalie remarked: “That every
the day is different, I learn something new and
I can give back to the people who need it
most. This includes supporting our team
in achieving their goals in life”


Natalie has also achieved much
throughout her life, with her proudest
achievements were becoming a mother
and also moving into her role as
Home Manager.


Outside of work, Natalie enjoys spending
time with friends and family. She also
enjoys going on winter city holidays with
her family site seeing. The world is such a
beautiful place.


If you would like to find out more about
Coppice Court, Natalie would be delighted
to have an informal discussion with you
over the phone to answer any questions
and provide further information.

Frequently Asked Questions about Coppice Court Care Home

What types of Care is Coppice Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coppice Court Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Coppice Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Coppice Court Care Home to the centre of Eastbourne?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppice Court Care Home to verify any information. View our terms and conditions. Coppice Court Care Home has an Enhanced Service - more info.