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Coppice Court Care Home

220 Willingdon Road, Eastbourne, East Sussex BN21 1XR
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What a home!Peter S(Son of Resident/Service User)
Coppice Court Care Home, Eastbourne
Coppice Court Care Home, Eastbourne
Coppice Court Care Home, Eastbourne

Coppice Court Care Home, situated just outside the popular seaside resort of Eastbourne, offers personalised nursing and nursing dementia care.

Having recently undergone a refurbishment programme which transformed communal areas including dining rooms, lounges/day rooms, the activities room, reception area, hair salon, bathrooms and corridors, Coppice Court provides contemporary but cosy living spaces. Each area was thoughtfully designed to enhance the daily life of every resident and support the mind,...  

Care Provided by Coppice Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,272N/A
Nursing CareFrom £1,595From £1,757
Nursing Dementia CareFrom £1,720From £1,894

Contact Coppice Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Elga Ekonomi (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (1)

Coppice Court Care Home Reviews (89)

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8.9

Coppice Court Care Home has a Review Score of 8.9 (8.930) out of 10, based on 12 reviews in the last 2 years. Over all time Coppice Court Care Home has 89 reviews.

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Showing 89 reviews matching selected criteria
Review from Alison B (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

My mum was in Coppice Court Care Home for 1 1/2 years. The care was amazing. They looked after her like she was there own family member. When she passed myself and my family were with her and the love and hugs we got from staff members was 1st class. I would highly recommend Coppice.

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Review from Stuart F (Friend of Resident) published on 1 July 2025 Submitted via Website
Overall Experience
Firstly, most of the Care Assistants and Nurses are excellent and provided good care to our friend but there are not enough of them. However, Management is shocking. Our friend had items stolen and police were also informed on a safeguarding issue when our friend was hurt. This was investigated and dealt with internally and is recorded.
Phone calls are mostly unanswered at weekend and evenings. Current investigation ongoing involving money stolen from Reception, in spite of upper management trying to whitewash over it.
All of this has caused much stress and heartache. Sadly our friend has now passed.

If you are considering this place for a relative or friend, then I would advise to stay clear. There are other homes out there to consider.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Coppice Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of our home was not to your expectations. Our own enquiries and those by external agencies have been undertaken in relation to the claim of harm and the area...  

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Review from Suzie B (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience

My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so much!

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Review from Wendy W (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience
Staff and care all seem good.
Food is excellent.

Have lost a ring and glasses but understand that it is very difficult to keep track of everything.

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Review from Diane K (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card
Overall Experience

My dad was transferred here from another care home in October this year. The difference here for dad is second to none. Dad is a very difficult person to care for but here, nothing is too much trouble. Every single member of staff shows such care and empathy towards him, giving him time and patience. Everybody from management, carers, well-being, house keeping to kitchen staff, always have a smile on their face. They keep me updated and informed in all aspects of dad's care. I have finally found dad's forever home and would recommend Coppice Court to anybody.

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Review from Sandra M (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card
Overall Experience

Since my mum has been here, shes been incredibly happy. She loves all the staff and is always laughing with them. She spends time in the dining/lounge area eating and taking part in activities. The stimulation and the caring staff are why my mum has lived to 101. I have watched staff who put a gentle hand on a patients shoulder or stroke a patients cheek. Just little things that make them feel cared for.

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Review from Denise G (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card
Overall Experience

It is a lovely home. Always go beyond their work to help. Friendly staff. Patients have their own characteristics which is lovely to see.

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Review from Ruth B (Daughter of Resident) published on 27 September 2024 Submitted via Website
Overall Experience

A friend of mine who is 93 was on the ground floor (dementia floor). He was neglected in many ways and I witnessed a lot of inappropriate behaviour by the staff on that floor including the screening of a sexually explicit tv programme. His daughter also witnessed these things and we raised a safeguarding issue with adult social care. This has been investigated and adult social care found evidence to back up our claims. This report has now been sent to HC-One and the CQC. My mum was also in the home on the top floor (nursing). The care in that floor is much better. Although money was stolen from her purse and this wasn't investigated by the manager. She should have reported it to the police and she didn't. The staff on the top floor work very hard and are often short-staffed and don't have much time to spend with the residents. On occasions, it has taken 20 minutes or more to answer her call bell because of this. A safeguarding issue has been raised with ASC with regard to the theft.

Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise any concerns were dealt with, and feedback was given to the family. It can take time for some...  

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Review from J M (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience

All the staff were professional, compassionate, polite and caring. Offered a dignified care service. Gave my Father the best end-of-life care for a comfortable and dignified end.

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Review from Judy F (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card
Overall Experience

My dad settled in well, and the staff became his family. He was suffering from dementia, but the staff were always on hand to support him and encourage him to engage in activities. We saw a positive change in him when he went to the home. Thank you for all your care and dignity in death and the support you gave to Dad and his family. We will always hold onto that memory.

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Review from G J (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience
We are satisfied with the care our Mother receives -
Friendly staff.
Relaxed atmosphere.

No visiting restrictions.

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Review from L G (Granddaughter of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience

Everyone is so friendly and caring.

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Review from J B (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card
Overall Experience
An excellent experience that involved the admission of my Dad and his unexpected death (at the age of 98) 4 days later. The team's response to the sudden change in his health was exceptional; from personalised nursing care to the calling of medical services.

I shall always be grateful for the service Coppice Court Care Home provided that enabled my Dad to pass away comfortably and peacefully.

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Review from Val G (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card
Overall Experience

Very pleased with care and attention - no complaints.

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Review from Margaret G (Daughter of Resident) published on 23 July 2024 Submitted via Postal Card
Overall Experience
Mum is very well cared for - she is happy! The staff are considerate and kind. Great sense of humour and generous with their time with all residents..

Facilities are homely, each resident is able to make their rooms their own. Familiar photos and soft toys are particularly important to my mum, they make her feel at home.

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Review from L P (Granddaughter of Resident) published on 8 July 2024 Submitted via Website
Overall Experience
I can not thank the staff enough for all they did for my grandad during his stay. I am grateful that a staff member staff was with him in his last days, she was fantastic and showed such love and care for him.
I want to thank the entire care team but special mention to two members of staff in particular because they show such care and treat the residents like their own family.

I'm so glad we picked this home to place my grandad and I would recommend it to other people.

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Review from D M (Friend of Resident) published on 29 November 2023 Submitted via Postal Card
Overall Experience

My friend came here for respite care. No remote for TV, when in bed no call button left in reach, no drinks left in reach. No shower or hair wash for eight days, unsuitable food provided as has swallowing issues. Returned home with greasy hair, not showered again. Numerous items of clothing missing. Place smelly of urine.

Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Your friend has stayed with us for respite care several times now and no concerns have been raised on any of these occasions other than her next of kin who requested support with meals, and this...  

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Review from Linda G (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card
Overall Experience

Everyone does all they can to make mum's time with you as comfortable as possible. We all thank you very much for your kind care.

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Review from Peter H (Brother of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience

A pleasant, well-run nursing home. The food is excellent and the staff are friendly and professional.

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Review from Kate F (Friend of Resident) published on 29 June 2023 Submitted via Postal Card
Overall Experience
After looking for some time for a nursing home for my friend, I visited Coppice Court. I was shown around by the assistant manager who was extremely professional, kind and helpful.
My friend was lucky enough to be offered a room and has been at Coppice Court for 8 months. I am delighted with the care, support and complete professionalism shown by all staff.

Despite issues with medication, the staff quickly dealt with the problem to enable a happy relocation. Thank you so much!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 June 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (25) & Events (0)

News
  • 30 Mar 2026

    A resident at Coppice Court Care Home in Eastbourne, East Sussex, has been putting his energy to good use by helping staff prepare for supper – bringing smiles to everyone...

  • 19 Mar 2026

    Residents at Coppice Court care home in Eastbourne, East Sussex, were treated to a lively musical experience when steel drum player Theo visited to perform for them. The vibrant sounds...

  • 16 Mar 2026

    Residents of Coppice Court Care Home in Eastbourne, East Sussex, had a memorable day out recently with a trip to their local Cineworld cinema. Veronica (Ronnie) Dowdell and Barry Wood,...

Upcoming Events

There are no upcoming events for Coppice Court Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Coppice Court Care Home.

Meet the Team (1)

Elga Ekonomi
Elga EkonomiJob Title:Home Manager

With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.

Elga closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident.

She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.

Talking about her track record, Elga said:

“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”

When asked what she enjoys most about her role, Elga remarked:

“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”

Frequently Asked Questions about Coppice Court Care Home

What types of Care is Coppice Court Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coppice Court Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Coppice Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Coppice Court Care Home to the centre of Eastbourne?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppice Court Care Home to verify any information. View our terms and conditions. Coppice Court Care Home has an Enhanced Service -more info.