What a home!Peter S(Son of Resident/Service User)
What a home!Peter S(Son of Resident/Service User)
Coppice Court care home, situated just outside the popular seaside resort of Eastbourne, supports older people to lead their best lives with personalised nursing and dementia care.
Coppice Court recently underwent a refurbishment programme that transformed communal areas, including dining rooms, lounges/day rooms, the activities room, the reception area, the hair salon, bathrooms, and corridors. Each area was thoughtfully designed to enhance the daily life of every resident and support the...
Coppice Court care home, situated just outside the popular seaside resort of Eastbourne, supports older people to lead their best lives with personalised nursing and dementia care.
Coppice Court recently underwent a refurbishment programme that transformed communal areas, including dining rooms, lounges/day rooms, the activities room, the reception area, the hair salon, bathrooms, and corridors. Each area was thoughtfully designed to enhance the daily life of every resident and support the mind, body and soul. The pretty landscaped garden and patio are the perfect spot to spend time with friends and family.
The catering team at Coppice Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, family, and friends. In the warmer months, outdoor spaces are also firm favourites for residents and their loved ones to enjoy al fresco dining.
The dedicated and professional care team at Coppice Court learns about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, staff encourage residents to take an active role in the Eastbourne community.
From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, every member of the professional care team assists new residents and helps their families settle at Coppice Court. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Coppice Court care home.
The price(s) shown are provided by the care home. Contact Coppice Court Care Home for full pricing details and T&Cs.
Contact Coppice Court Care Home to confirm what's included and get a personalised quote:
Coppice Court Care Home has a Review Score of 8.2 (8.202) out of 10, based on 8 reviews in the last 2 years.
Over all time Coppice Court Care Home has 89 reviews.
My mum was in Coppice Court Care Home for 1 1/2 years. The care was amazing. They looked after her like she was there own family member. When she passed myself and my family were with her and the love and hugs we got from staff members was 1st class. I would highly recommend Coppice.
My mum was in Coppice Court Care Home for 1 1/2 years. The care was amazing. They looked after her like she was there own family member. When she passed myself and my family were with her and the love and hugs we got from staff members was 1st class. I would highly recommend Coppice.
Firstly, most of the Care Assistants and Nurses are excellent and provided good care to our friend but there are not enough of them. However, Management is shocking. Our friend had items stolen and police were also informed on a safeguarding issue when our friend was hurt. This was investigated and...
If you are considering this place for a relative or friend, then I would advise to stay clear. There are other homes out there to consider.
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of our home was not to your expectations. Our own enquiries and those by external agencies have been undertaken in relation to the claim of harm and the area...
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of our home was not to your expectations. Our own enquiries and those by external agencies have been undertaken in relation to the claim of harm and the area director is meeting with the friend next week to discuss the alleged theft though it is difficult to investigate when valuables are left at reception unattended out of hours. We are sorry calls went unanswered at the weekend; we will look into this matter as we were unaware there is an issue.
My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so much!
My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so much!
Have lost a ring and glasses but understand that it is very difficult to keep track of everything.
Have lost a ring and glasses but understand that it is very difficult to keep track of everything.
My dad was transferred here from another care home in October this year. The difference here for dad is second to none. Dad is a very difficult person to care for but here, nothing is too much trouble. Every single member of staff shows such care and empathy towards him, giving him time and...
My dad was transferred here from another care home in October this year. The difference here for dad is second to none. Dad is a very difficult person to care for but here, nothing is too much trouble. Every single member of staff shows such care and empathy towards him, giving him time and patience. Everybody from management, carers, well-being, house keeping to kitchen staff, always have a smile on their face. They keep me updated and informed in all aspects of dad's care. I have finally found dad's forever home and would recommend Coppice Court to anybody.
Since my mum has been here, shes been incredibly happy. She loves all the staff and is always laughing with them. She spends time in the dining/lounge area eating and taking part in activities. The stimulation and the caring staff are why my mum has lived to 101. I have watched staff who put a...
Since my mum has been here, shes been incredibly happy. She loves all the staff and is always laughing with them. She spends time in the dining/lounge area eating and taking part in activities. The stimulation and the caring staff are why my mum has lived to 101. I have watched staff who put a gentle hand on a patients shoulder or stroke a patients cheek. Just little things that make them feel cared for.
It is a lovely home. Always go beyond their work to help. Friendly staff. Patients have their own characteristics which is lovely to see.
It is a lovely home. Always go beyond their work to help. Friendly staff. Patients have their own characteristics which is lovely to see.
A friend of mine who is 93 was on the ground floor (dementia floor). He was neglected in many ways and I witnessed a lot of inappropriate behaviour by the staff on that floor including the screening of a sexually explicit tv programme. His daughter also witnessed these things and we raised a...
A friend of mine who is 93 was on the ground floor (dementia floor). He was neglected in many ways and I witnessed a lot of inappropriate behaviour by the staff on that floor including the screening of a sexually explicit tv programme. His daughter also witnessed these things and we raised a safeguarding issue with adult social care. This has been investigated and adult social care found evidence to back up our claims. This report has now been sent to HC-One and the CQC. My mum was also in the home on the top floor (nursing). The care in that floor is much better. Although money was stolen from her purse and this wasn't investigated by the manager. She should have reported it to the police and she didn't. The staff on the top floor work very hard and are often short-staffed and don't have much time to spend with the residents. On occasions, it has taken 20 minutes or more to answer her call bell because of this. A safeguarding issue has been raised with ASC with regard to the theft.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise any concerns were dealt with, and feedback was given to the family. It can take time for some...
Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise any concerns were dealt with, and feedback was given to the family. It can take time for some residents to adjust to living in a care setting, especially those with dementia. It may also take us some time to understand residents as they may not be able to express their needs. A full investigation into alleged colleague conduct was carried out but there was no evidence to support this claim by the home or adult social care. Had this been raised at the time we would have been able to immediately deal with any issues. Our allocations system in the home means all colleagues work on both floors so there is no difference in the care provided only in the care needs of residents as one community is nursing and the other is dementia. We regularly have resident dependency reviews to ensure accurate staffing levels are in place. Police involvement was not wanted by the resident and her partner and as per contract we are not responsible for lost items, but we do have a safe for residents’ use. Please do not hesitate to contact us should you wish to discuss anything further. Due to yours and others valued feedback we have shared lessons learnt across the whole home which has enabled us to enhance the wonderful care we offer to all our residents.
All the staff were professional, compassionate, polite and caring. Offered a dignified care service. Gave my Father the best end-of-life care for a comfortable and dignified end.
All the staff were professional, compassionate, polite and caring. Offered a dignified care service. Gave my Father the best end-of-life care for a comfortable and dignified end.
My dad settled in well, and the staff became his family. He was suffering from dementia, but the staff were always on hand to support him and encourage him to engage in activities. We saw a positive change in him when he went to the home. Thank you for all your care and dignity in death and the...
My dad settled in well, and the staff became his family. He was suffering from dementia, but the staff were always on hand to support him and encourage him to engage in activities. We saw a positive change in him when he went to the home. Thank you for all your care and dignity in death and the support you gave to Dad and his family. We will always hold onto that memory.
No visiting restrictions.
No visiting restrictions.
Everyone is so friendly and caring.
Everyone is so friendly and caring.
I shall always be grateful for the...
I shall always be grateful for the service Coppice Court Care Home provided that enabled my Dad to pass away comfortably and peacefully.
Very pleased with care and attention - no complaints.
Very pleased with care and attention - no complaints.
Facilities are homely, each resident is able to make their rooms their own. Familiar photos and soft toys are particularly important to my mum,...
Facilities are homely, each resident is able to make their rooms their own. Familiar photos and soft toys are particularly important to my mum, they make her feel at home.
I want to thank the entire care team but special mention to two members of staff in...
I'm so glad we picked this home to place my grandad and I would recommend it to other people.
My friend came here for respite care. No remote for TV, when in bed no call button left in reach, no drinks left in reach. No shower or hair wash for eight days, unsuitable food provided as has swallowing issues. Returned home with greasy hair, not showered again. Numerous items of clothing...
My friend came here for respite care. No remote for TV, when in bed no call button left in reach, no drinks left in reach. No shower or hair wash for eight days, unsuitable food provided as has swallowing issues. Returned home with greasy hair, not showered again. Numerous items of clothing missing. Place smelly of urine.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Your friend has stayed with us for respite care several times now and no concerns have been raised on any of these occasions other than her next of kin who requested support with meals, and this...
Thank you for your review, we value all feedback as this helps us to improve our service where required. Your friend has stayed with us for respite care several times now and no concerns have been raised on any of these occasions other than her next of kin who requested support with meals, and this was dealt with immediately at the time. We have reviewed the care files and have found no cause for concern; all aspects of your friend’s care needs have been met. Additionally, the next of kin, with whom we have spoken, was very happy with the care during the resident’s time with us. Recent catering audits and internal assessments have found the home to be operating to the expected standards with no issues raised. Should you wish to discuss this further, you are welcome to liaise with the Home Manager at Coppice Court.
Everyone does all they can to make mum's time with you as comfortable as possible. We all thank you very much for your kind care.
Everyone does all they can to make mum's time with you as comfortable as possible. We all thank you very much for your kind care.
A pleasant, well-run nursing home. The food is excellent and the staff are friendly and professional.
A pleasant, well-run nursing home. The food is excellent and the staff are friendly and professional.
My friend was lucky enough to be offered a room and has been at Coppice Court for 8 months. I am delighted with the...
Despite issues with medication, the staff quickly dealt with the problem to enable a happy relocation. Thank you so much!
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A resident at Coppice Court Care Home in Eastbourne, East Sussex, has been putting his energy to good use by helping staff prepare for supper – bringing smiles to everyone...
Residents at Coppice Court care home in Eastbourne, East Sussex, were treated to a lively musical experience when steel drum player Theo visited to perform for them. The vibrant sounds...
Residents of Coppice Court Care Home in Eastbourne, East Sussex, had a memorable day out recently with a trip to their local Cineworld cinema. Veronica (Ronnie) Dowdell and Barry Wood,...
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With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to...
With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
Talking about her career, Elga said:“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”
When asked what she enjoys most about her role, Elga remarked:“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 54 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppice Court Care Home to verify any information. View our terms and conditions. Coppice Court Care Home has an Enhanced Service -what an Enhanced Service includes.