Coppice Court Care Home

There is a great atmosphere in Coppice Court with people being really cared for as individuals. Concerns I have as a relative are dealt with in a caring and helpful way.

Management hold monthly meetings with relatives of residents, creating excellent communication.

My husband has been at home 6-months. The staff are very caring, friendly and helpful. He is kept clean and comfortable and encouraged to feed himself. A lack of a manager is evident, and staff were often overworked because of a shortage of staff. Overall, good.

All the staff are really great from carers to housekeepers to kitchen.

What a home! Following the closing of my now 99-year-old mother, she was readily assessed for this home. Being unable to walk, feed herself or carry out any personal care due to Alzheimer's, this home has proved so caring providing all that is needed. The carers keep me fully informed as to my mother's condition, progress and any activities!

Never seen any management/facilities/activities.

It was my first visit to the home and l was warmly welcomed by the staff. There is a real sense of quality and personal care provided and l left feeling that Mum was in good, professional hands by people who valued her identity, individuality and that her happiness and comfort really mattered to them. Well done Coppice Court Care Home staff.

Very, very clean. The team work very hard all day. The room is adequate but a bit small for the equipment that is needed for manual handling.

Everything is perfect! Thank you everyone.

I have two medical conditions - A Fistula and Fibromyalgia. Both need attention and I cannot fault the staff in their care. I am also a vegetarian, though I do eat fish. On the whole, I can eat off the menu, but would welcome more vegetarian choice. I think I am the only vegetarian amongst the residents!

Very good

Choosing the right home is one of the last acts of kindness you may be able to give a loved one, so you want to know that you choose well. Do your homework, visit as many as possible but the manager has created an environment that all others should strive for, and be measured against.

During Covid-19 this level of care has continued to the highest standards.

I think my room was a bit small but I survived. I do not think this is the appropriate time to ask these questions as we have been shut in our room since the beginning of March so we have been unable to do activities so not showering correctly as I cant. As for the rooms, I think they should be larger for people with equipment and their home goods if they have given their home up to live here.

I have chosen a really comfortable home to live in beautiful views from my windows. The Eastbourne Sea Coast in front further coming in the Eastbourne Railway line then I look out onto a very lovely garden huge stretch by of grass and almond and cherry trees and many flowering shrubs, birdbaths hard standing area to sit out on the lovely benches and also room for wheelchairs.

Coppice Court staff are amazing and helpful in all ways possible, my grandad loves it there and he's so lucky to get the care he's getting although he may be rude sometimes he's always smiling and gets along with many of the staff. The staff are all lovely and take care and pride in what they do, thank you all staff for taking care of him for the last few years you've all been amazing. Keep up the good work I'll be down to visit soon.

I wish to extend my gratitude to the nurse looking after my father-in-law. She has such a lovely calm manner, so reassuring and kind. Her wonderful interpersonal skills have been a lifeline for my husband and me. To know my father-in-law is in such good hands is comforting in such trying times. A true professional and thank you to her.

The staff at Coppice Court were exemplary, genuine. We could not have asked for better.

All the staff are excellent, caring and very friendly. Food is wonderful (Residents comment).

My father-in-law unfortunately only spent a few days here but the care from start to finish was brilliant. We could not rate the staff and managers highly enough.