Coppice Court Care Home

220 Willingdon Road, Eastbourne BN21 1XR
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9.3 89 Reviews
  • Coppice Court Care Home, Eastbourne
Coppice Court Care Home, situated just outside the popular seaside resort of Eastbourne, offers personalised nursing and nursing dementia care.

Having recently undergone a refurbishment programme which transformed communal areas including dining rooms, lounges/day rooms, the activities room, reception area, hair salon, bathrooms and corridors, Coppice Court provides contemporary but cosy living spaces. Each area was thoughtfully designed to enhance the daily life of every resident and support the mind, body and soul. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family.

Recognising the nutritional needs of older people, the catering team at Coppice Court designed varied and delicious menus to offer residents a dining experience that they can look forward to. Meals can be enjoyed across the range of popular dining areas and for the warmer months the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Coppice Court take time to learn about each resident’s hobbies and interests, allowing them to curate an engaging and enriching activity programme, supporting residents to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Coppice Court, residents are also encouraged to take an active role in the Eastbourne community.

Every member of the professional care team is there to offer all the support residents and their loved ones need. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Coppice Court Care Home.
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Care Provided by Coppice Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1496
  • Self-Funded Nursing Dementia Care: from £1612
  • RESPITE Self-Funded Nursing Care: from £1647
  • RESPITE Self-Funded Nursing Dementia Care: from £1776

These prices are only a guideline, please contact Coppice Court Care Home to find out the exact price for your requirements.

Contact Coppice Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Coppice Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Elga Ekonomi (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Coppice Court Care Home Reviews (89)

9.3

Coppice Court Care Home has a Review Score of 9.3 (9.276) out of 10, based on 16 reviews in the last 2 years.
Over all time Coppice Court Care Home has 89 reviews.

Overall Experience
  • 44
  • 35
  • 7
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Date Published
  • 89
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Reviewer Connection to Coppice Court Care Home
  • 25
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Total of 89, showing 61-80
Review from Pamela H (Friend of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a warm welcome. Very clean and smells clean. Our friend seems very happy and well cared for.
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Review from Marion M (Regular Volunteer) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Coppice Court Care Home for about 18 months in connection with PARCHE. A colleague and I lead a short service with hymns and prayers once a month for some of the residents.
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Review from Simon D (Son-in-law of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visited a number of care homes before choosing Coppice Court for Mum. We have never regretted our choice and are happy that mum is getting the very best care possible.
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Review from Janice E (Friend of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff are always very friendly and helpful. Even though they must be very busy. I think you all do a wonderful job.
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Review from G M (Regular Volunteer) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I take my dog for fortnightly visits for the residents to stroke and meet her. We are always met kindly and respectfully and enjoy our visits.
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Review from Karen R (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the care provided is very good. Had concerns at first that my mum was left in bed but she seems to generally in the lounge now.
When left in bed, she didn't appear to get a drink in the afternoon.
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Review from R D (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, caring helpful. Mum well looked after. Room adequate, activity lady reads poems to her.
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Review from Diana W (Power of Attorney of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good, sometimes there doesn't seem to be many staff on when needed. Yes they always make the resident comfortable. Sometimes there is dust in the room. Security is very good.
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care HomeThank you for your feedback and highlighting areas of concern. We are currently making changes within the home and embedding new schedules to ensure that staff are available within the home and cleaning schedules have been adapted to ensure those areas are being met and changed.
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Review from Martin H (Son of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice building/rooms/garden. Food good, office/admin good.
Excellent care when given. Frequent staff shortage led to dangerously low levels on one occasion.
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care HomeThank you for your positive feedback regarding the Home overall. In relation to your comment regarding low levels of staffing, we have put strategies in place to prevent such an episode happening again.
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Review from G K (Friend of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting for over 18 years. The staff are polite and caring and her room is always clean and tidy.
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Review from Caroline W (Sister of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my brother gets is very good and staff and management are very approachable and friendly. The reception are very friendly and always happy to help with any queries.
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Review from Susan M (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Coppice Court, Eastbourne, for my respite from 5th - 15th September. I have worked as an Intensive Care nurse but I have never experienced such dedication, warmth and professional staff as I did at Coppice Court. Please pass on my gratitude to all the staff. Thank you.
Reply from Jayne Duck, Customer services administrator at Coppice Court Care HomeThank you for your review. It is so lovely to hear such nice things about our staff. I have passed your comments on to the home manager thank you again.
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Review from Graham I (Son-in-law of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is in this home due to having Alzheimers and is in end of life care.
Both myself and my wife (daughter of resident) feel that the staff are very conscientious and caring towards my mother-in-law and to us.
We feel very happy that she is in this home and are grateful to all of the
staff and thankful for their continued care and support to all of us.
Reply from Jayne Duck, Customer Services Administrator at Coppice Court Care HomeThank you for your review. It is so good to know that you feel like this towards our staff. I will pass your comments on to the home manager. The Bupa customer care team.
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Review from Eileen H (Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are respectful, kind and considerate.
The food is good and varied and rooms are light and airy with a pleasant outlook.
Reply from Jayne Duck, Customer Services Administrator at Coppice Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Elda A (Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my three month stay, I have been very impressed by the intelligent standard of management. The care assistants have been the backbone of my experience here - unfailingly cheerful and kind, making a healing atmosphere - my progress has been excellent. The nurses are also friendly and I feel buoyed
up by all this good will. Food varied from very good to okay. Strict cleanliness standards. The above comments have been consistent, truly a care home throughout my stay.
Reply from Jayne Duck, Customer Services Administator at Coppice Court Care HomeSo glad to hear that you have enjoyed your stay with us and that your progress has improved.
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Review from Lynda M K (Daughter of Resident) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care that my mother is receiving. The staff are devoted and always approachable if I need to raise an issue.
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Don T (Son of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Coppice Court since August 2015. I have found the care given to her as very kind and professional by all the staff. I live in the New Forest in Hampshire so I am not able to respond very quickly if there is a problem. Since my mum has been in Coppice Court I have built a good relationship
with all the staff and I have great respect for them, I class them as my friends as well.
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Ron M (Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am safe and satisfied while I am here.
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from I C (Son of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home in the last 3 years of late, had a very low turnover of staff which in my view tended to reflect a well-run home where staff were happy and this had a similar effect on the residents. This changed of late, albeit some of the long serving staff are still working here. I feel elderly residents
are happier with people they get to know and the aim should be to try and retain staff. Clearly, this is in the main, a management issue. This said, I feel that current staff work hard and the home is of a very good standard. I would recommend.
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Barry S (Son of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Weekdays always a happy atmosphere, often singing, a lot of smile. Staff always speak even during busy times. Weekends fewer staff, less activities, often found mother in bed at weekend.
Reply from Emily Wilson, Customer Service Administrator at Coppice Court Care HomeThank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Current Review Score: 9.3 (9.276)

Overview of Review Score

The Review Score of 9.3 (9.276) out of 10 for Coppice Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.426 for Coppice Court Care Home is calculated as follows: ( (125 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) + (11 Poors x 2) + (5 Very Poors x 1) ) ÷ 190 Ratings = 4.426
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Coppice Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Elga

Elga Ekonomi

Job Title: Home Manager

With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Elga closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Talking about her track record, Elga said:
“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”


When asked what she enjoys most about her role, Elga remarked:
“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”

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