What a home!Peter S(Son of Resident/Service User)
What a home!Peter S(Son of Resident/Service User)
Coppice Court care home, situated just outside the popular seaside resort of Eastbourne, supports older people to lead their best lives with personalised nursing and dementia care.
Coppice Court recently underwent a refurbishment programme that transformed communal areas, including dining rooms, lounges/day rooms, the activities room, the reception area, the hair salon, bathrooms, and corridors. Each area was thoughtfully designed to enhance the daily life of every resident and support the...
Coppice Court care home, situated just outside the popular seaside resort of Eastbourne, supports older people to lead their best lives with personalised nursing and dementia care.
Coppice Court recently underwent a refurbishment programme that transformed communal areas, including dining rooms, lounges/day rooms, the activities room, the reception area, the hair salon, bathrooms, and corridors. Each area was thoughtfully designed to enhance the daily life of every resident and support the mind, body and soul. The pretty landscaped garden and patio are the perfect spot to spend time with friends and family.
The catering team at Coppice Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, family, and friends. In the warmer months, outdoor spaces are also firm favourites for residents and their loved ones to enjoy al fresco dining.
The dedicated and professional care team at Coppice Court learns about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, staff encourage residents to take an active role in the Eastbourne community.
From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, every member of the professional care team assists new residents and helps their families settle at Coppice Court. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Coppice Court care home.
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Coppice Court Care Home has a Review Score of 8.2 (8.202) out of 10, based on 8 reviews in the last 2 years.
Over all time Coppice Court Care Home has 89 reviews.
Always a warm welcome. Very clean and smells clean. Our friend seems very happy and well cared for.
Always a warm welcome. Very clean and smells clean. Our friend seems very happy and well cared for.
I have been visiting Coppice Court Care Home for about 18 months in connection with PARCHE. A colleague and I lead a short service with hymns and prayers once a month for some of the residents.
I have been visiting Coppice Court Care Home for about 18 months in connection with PARCHE. A colleague and I lead a short service with hymns and prayers once a month for some of the residents.
We visited a number of care homes before choosing Coppice Court for Mum. We have never regretted our choice and are happy that mum is getting the very best care possible.
We visited a number of care homes before choosing Coppice Court for Mum. We have never regretted our choice and are happy that mum is getting the very best care possible.
I find all the staff are always very friendly and helpful. Even though they must be very busy. I think you all do a wonderful job.
I find all the staff are always very friendly and helpful. Even though they must be very busy. I think you all do a wonderful job.
I take my dog for fortnightly visits for the residents to stroke and meet her. We are always met kindly and respectfully and enjoy our visits.
I take my dog for fortnightly visits for the residents to stroke and meet her. We are always met kindly and respectfully and enjoy our visits.
When left in bed, she didn't appear to get a drink in the afternoon.
When left in bed, she didn't appear to get a drink in the afternoon.
Very friendly, caring helpful. Mum well looked after. Room adequate, activity lady reads poems to her.
Very friendly, caring helpful. Mum well looked after. Room adequate, activity lady reads poems to her.
Staff are very good, sometimes there doesn't seem to be many staff on when needed. Yes they always make the resident comfortable. Sometimes there is dust in the room. Security is very good.
Staff are very good, sometimes there doesn't seem to be many staff on when needed. Yes they always make the resident comfortable. Sometimes there is dust in the room. Security is very good.
Thank you for your feedback and highlighting areas of concern. We are currently making changes within the home and embedding new schedules to ensure that staff are available within the home and cleaning schedules have been adapted to ensure those areas are being met and changed.
Excellent care when given. Frequent staff shortage led to dangerously low levels on one occasion.
Excellent care when given. Frequent staff shortage led to dangerously low levels on one occasion.
Thank you for your positive feedback regarding the Home overall. In relation to your comment regarding low levels of staffing, we have put strategies in place to prevent such an episode happening again.
I have been visiting for over 18 years. The staff are polite and caring and her room is always clean and tidy.
I have been visiting for over 18 years. The staff are polite and caring and her room is always clean and tidy.
The care my brother gets is very good and staff and management are very approachable and friendly. The reception are very friendly and always happy to help with any queries.
The care my brother gets is very good and staff and management are very approachable and friendly. The reception are very friendly and always happy to help with any queries.
My mother went into Coppice Court, Eastbourne, for my respite from 5th - 15th September. I have worked as an Intensive Care nurse but I have never experienced such dedication, warmth and professional staff as I did at Coppice Court. Please pass on my gratitude to all the staff. Thank you.
My mother went into Coppice Court, Eastbourne, for my respite from 5th - 15th September. I have worked as an Intensive Care nurse but I have never experienced such dedication, warmth and professional staff as I did at Coppice Court. Please pass on my gratitude to all the staff. Thank you.
Thank you for your review. It is so lovely to hear such nice things about our staff. I have passed your comments on to the home manager thank you again.
We feel very happy that she is in this home and are grateful to all of the...
We feel very happy that she is in this home and are grateful to all of the staff and thankful for their continued care and support to all of us.
Thank you for your review. It is so good to know that you feel like this towards our staff. I will pass your comments on to the home manager. The Bupa customer care team.
The food is good and varied and rooms are light and airy with a pleasant outlook.
The food is good and varied and rooms are light and airy with a pleasant outlook.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
During my three month stay, I have been very impressed by the intelligent standard of management. The care assistants have been the backbone of my experience here - unfailingly cheerful and kind, making a healing atmosphere - my progress has been excellent. The nurses are also friendly and I feel...
During my three month stay, I have been very impressed by the intelligent standard of management. The care assistants have been the backbone of my experience here - unfailingly cheerful and kind, making a healing atmosphere - my progress has been excellent. The nurses are also friendly and I feel buoyed up by all this good will. Food varied from very good to okay. Strict cleanliness standards. The above comments have been consistent, truly a care home throughout my stay.
So glad to hear that you have enjoyed your stay with us and that your progress has improved.
I am extremely happy with the care that my mother is receiving. The staff are devoted and always approachable if I need to raise an issue.
I am extremely happy with the care that my mother is receiving. The staff are devoted and always approachable if I need to raise an issue.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My mother has been in Coppice Court since August 2015. I have found the care given to her as very kind and professional by all the staff. I live in the New Forest in Hampshire so I am not able to respond very quickly if there is a problem. Since my mum has been in Coppice Court I have built a good...
My mother has been in Coppice Court since August 2015. I have found the care given to her as very kind and professional by all the staff. I live in the New Forest in Hampshire so I am not able to respond very quickly if there is a problem. Since my mum has been in Coppice Court I have built a good relationship with all the staff and I have great respect for them, I class them as my friends as well.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
I am safe and satisfied while I am here.
I am safe and satisfied while I am here.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The home in the last 3 years of late, had a very low turnover of staff which in my view tended to reflect a well-run home where staff were happy and this had a similar effect on the residents. This changed of late, albeit some of the long serving staff are still working here. I feel elderly...
The home in the last 3 years of late, had a very low turnover of staff which in my view tended to reflect a well-run home where staff were happy and this had a similar effect on the residents. This changed of late, albeit some of the long serving staff are still working here. I feel elderly residents are happier with people they get to know and the aim should be to try and retain staff. Clearly, this is in the main, a management issue. This said, I feel that current staff work hard and the home is of a very good standard. I would recommend.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Weekdays always a happy atmosphere, often singing, a lot of smile. Staff always speak even during busy times. Weekends fewer staff, less activities, often found mother in bed at weekend.
Weekdays always a happy atmosphere, often singing, a lot of smile. Staff always speak even during busy times. Weekends fewer staff, less activities, often found mother in bed at weekend.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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A resident at Coppice Court Care Home in Eastbourne, East Sussex, has been putting his energy to good use by helping staff prepare for supper – bringing smiles to everyone...
Residents at Coppice Court care home in Eastbourne, East Sussex, were treated to a lively musical experience when steel drum player Theo visited to perform for them. The vibrant sounds...
Residents of Coppice Court Care Home in Eastbourne, East Sussex, had a memorable day out recently with a trip to their local Cineworld cinema. Veronica (Ronnie) Dowdell and Barry Wood,...
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With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to...
With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
Talking about her career, Elga said:“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”
When asked what she enjoys most about her role, Elga remarked:“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”
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