Truly professional and well-dedicated staffSimon C(Son of Resident/Service User)
Truly professional and well-dedicated staffSimon C(Son of Resident/Service User)
The Polegate care home, on the edge of Eastbourne, provides personalised nursing care for older people.
The Polegate recently underwent an extensive refurbishment programme that transformed communal areas, including dining rooms, lounges/day rooms, the reception area, bathrooms, and corridors. Popular onsite facilities available to residents include a hair salon, quiet room and beautiful landscaped garden and patio, the perfect spot to spend time with friends and family.
The Polegate offers a selection...
The Polegate care home, on the edge of Eastbourne, provides personalised nursing care for older people.
The Polegate recently underwent an extensive refurbishment programme that transformed communal areas, including dining rooms, lounges/day rooms, the reception area, bathrooms, and corridors. Popular onsite facilities available to residents include a hair salon, quiet room and beautiful landscaped garden and patio, the perfect spot to spend time with friends and family.
The Polegate offers a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, family, and friends. On sunny summer days, outdoor spaces are ideal for alfresco dining. The catering team prides itself on ensuring each meal is an enjoyable, heartwarming experience for every resident and visitor to the home.
The professional care team at The Polegate takes time to learn about each resident’s individual hobbies and interests to help those living in the home lead an active and fulfilling life. In addition to the range of activities available in the home, staff encourage residents to take an active role in the Polegate community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.
Each member of the professional care team helps new residents and their families settle into The Polegate. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at The Polegate to deliver the highest standard of care, supporting residents to live their best life.
Contact The Polegate Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact The Polegate Care Home for full pricing details and T&Cs.
The Polegate Care Home has a Review Score of 9.5 (9.475) out of 10, based on 11 reviews in the last 2 years.
Over all time The Polegate Care Home has 117 reviews.
I've not been here long but am very happy here, the carers are friendly and always there to help, there are activities to do and they take me out.
I've not been here long but am very happy here, the carers are friendly and always there to help, there are activities to do and they take me out.
The home, carers and food are very good and there is always a variety of menus.
The home, carers and food are very good and there is always a variety of menus.
I am very happy with the care and treatment my Mother has. The food is very good and varied. Staff are pleasant, the care staff all do a sterling job, always pleasant and nothing too much trouble. Feels like a 'home' when you visit.
I am very happy with the care and treatment my Mother has. The food is very good and varied. Staff are pleasant, the care staff all do a sterling job, always pleasant and nothing too much trouble. Feels like a 'home' when you visit.
Fantastic home! Staff are fabulous! Food is great!. Will be recommending to others.
Fantastic home! Staff are fabulous! Food is great!. Will be recommending to others.
The staff are very kind and caring. Nothing is too much...
The staff are very kind and caring. Nothing is too much trouble. There is always something going on for the resident to do. Aunty reports the food is good. So grateful we found this amazing home.
She loves...
I had lunch with mother last week and was blown away by the delicious food and the fantastic service. All for £2.50. Bargain!!!
Thank you again from the bottom of my heart Polegate!!!
On my first visit, I was very surprised that I was able to walk into the care home without anybody approaching me. The entrance doors were unlocked, so in my opinion, security was very poor. The staff seemed very polite and I felt assured that my Mother was in good hands.
On my first visit, I was very surprised that I was able to walk into the care home without anybody approaching me. The entrance doors were unlocked, so in my opinion, security was very poor. The staff seemed very polite and I felt assured that my Mother was in good hands.
Thank you for your feedback. I am pleased to hear that the staff you met were polite and caring and that the surroundings were in good condition. I have passed your compliments onto the team.
Regarding the front door, we have taken action to address this as soon as I read your comments. We have...
Thank you for your feedback. I am pleased to hear that the staff you met were polite and caring and that the surroundings were in good condition. I have passed your compliments onto the team.
Regarding the front door, we have taken action to address this as soon as I read your comments. We have now ensured that the door is locked from 5 pm and that visitors can only access via the doorbell where they will then be escorted by a staff member to their relative.
It seems like a comfortable environment and the staff were very polite. When we asked for the mattress to be changed the staff were very efficient and it was done within 20 minutes. On one occasion, my husband and I visited on a Thursday evening at 8.20pm and I wasn't very impressed with the...
It seems like a comfortable environment and the staff were very polite. When we asked for the mattress to be changed the staff were very efficient and it was done within 20 minutes. On one occasion, my husband and I visited on a Thursday evening at 8.20pm and I wasn't very impressed with the security at the reception as the front entrance was open and accessible for anybody to enter as no one was at the desk.
Thank you for your feedback, having considered your concerns we have had a review of our security measures and as such have made the following changes:-
Reception staff now man the front doors from 9 am to 5 pm. Outside of these times, the front doors are locked with entry being gained by...
Thank you for your feedback, having considered your concerns we have had a review of our security measures and as such have made the following changes:-
Reception staff now man the front doors from 9 am to 5 pm. Outside of these times, the front doors are locked with entry being gained by ringing the bell. We have also changed all external door codes and have a system of changing these codes on a regular basis.
For two nights, she has had a mattress which is suitable for...
Thankfully this has been resolved.
Thank you for your comments which are much appreciated to be able to improve our services to Residents and relatives in the future. As mentioned the air mattress was replaced with the memory flex foam mattress last week. In response to your comment regarding safety and security at the Home all door codes have now been changed and staff reminded that the main door should be locked after 5pm.
My sister stayed at The Polegate for a period of respite earlier this year. I have to say we could not have wished for a better home. From the moment we walked through the front door we could tell she would be safe and well cared for. The staff are kind and attentive, the food is outstanding, the...
My sister stayed at The Polegate for a period of respite earlier this year. I have to say we could not have wished for a better home. From the moment we walked through the front door we could tell she would be safe and well cared for. The staff are kind and attentive, the food is outstanding, the home is clean and tidy and everyone has a smile!
I have visited my friend here whilst they had some respite. Great home, staff, and food!! Nearly booked myself a room.
I have visited my friend here whilst they had some respite. Great home, staff, and food!! Nearly booked myself a room.
Overall I think this nursing home is very good. One or two early, but inevitable, problems were dealt with immediately. The food is excellent and the staff are always cheerful and helpful.
Overall I think this nursing home is very good. One or two early, but inevitable, problems were dealt with immediately. The food is excellent and the staff are always cheerful and helpful.
I am very grateful for the wonderful care my dear mother received while she was at the care home. I am very satisfied with the care she received. I would and have recommended this care home to my friends.
I am very grateful for the wonderful care my dear mother received while she was at the care home. I am very satisfied with the care she received. I would and have recommended this care home to my friends.
The Polegate is welcoming and friendly from the moment you enter the front door. It is clean and fresh and all the staff I have met (at all levels) are kind, caring and approachable.
It is a lovely homely environment.
The Polegate is welcoming and friendly from the moment you enter the front door. It is clean and fresh and all the staff I have met (at all levels) are kind, caring and approachable.
It is a lovely homely environment.
Very happy and supportive home.
Very happy and supportive home.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
I have been here for rehabilitation after fracturing my femur. I have found the staff kind and caring and cheerful, which does help.
I have been here for rehabilitation after fracturing my femur. I have found the staff kind and caring and cheerful, which does help.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The level of care provided within the home is outstanding, from general care and 1 to 1 interaction with my grandmother. I have found occasions when my grandmother has felt stressed and care staff have calmed her down. Simple things like stroking her hair and talking to her. Or, if I found Nan...
The level of care provided within the home is outstanding, from general care and 1 to 1 interaction with my grandmother. I have found occasions when my grandmother has felt stressed and care staff have calmed her down. Simple things like stroking her hair and talking to her. Or, if I found Nan uncomfortable in her bed, the care staff are very responsible in making her comfortable in a safe way and bearing in mind her dignity. Overall, the home is brilliantly run, caring and person-centred. Very impressed.
Thank you so much for your kind review of our home and staff. I'm so glad to hear that your grandmother is well cared for this must give you such peace of mind.
My mum received excellent care with The Polegate Care Home. The staff were friendly and patient and when it became obvious that end of life care was required they were fantastic.
My mum received excellent care with The Polegate Care Home. The staff were friendly and patient and when it became obvious that end of life care was required they were fantastic.
So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
My mother's care has been good so far although there is a clear lack of staff to help straight away. This worries me as paying residents are not getting the full care they should. Ie mum is never showered, just bed washed and I go in weekly to wash her hair, cut her nails etc.
My mother's care has been good so far although there is a clear lack of staff to help straight away. This worries me as paying residents are not getting the full care they should. Ie mum is never showered, just bed washed and I go in weekly to wash her hair, cut her nails etc.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
I never met the physio staff but I am impressed with the staff and nurses I have met. The rooms are amazing and the food looks super. The...
I never met the physio staff but I am impressed with the staff and nurses I have met. The rooms are amazing and the food looks super. The atmosphere is cheerful and I think that is thanks to the wonderful caring staff. I would definitley recommend it.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Please contact us for information regarding our bed availability
A resident at The Polegate Care Home in Polegate, East Sussex, has enjoyed a heartwarming and long-awaited day out, marking her first trip outside in three years following a stroke....
Christine Mills, an 82-year-old resident at The Polegate Care Home in Polegate, East Sussex, has spoken about how moving into the home has transformed her life, giving her a sense...
Residents at HC-One’s The Polegate Care Home in Polegate, East Sussex, have been getting creative as they prepared to take part in the RSPB Big Garden Birdwatch. In the lead-up...
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