The Polegate Care Home

Blackpath, Polegate BN26 5AP
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9.4 111 Reviews
  • The Polegate Care Home, Polegate
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older.

Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas including dining rooms, lounges/day rooms, a reception area, bathrooms and corridors. The home also boasts a range of onsite facilities for residents to enjoy, including a hair salon, quiet room and a beautiful landscaped garden and patio, which serves as the perfect spot to spend time with friends and family.

Priding themselves on providing person-centred and sensitive care, the team place respect, dignity and independence at the heart of their practice. They are there to support residents to live life the way they choose, empowered to make independent choices regarding their care and the way they spend each day.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Polegate community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is always something going on at The Polegate.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1361

These prices are only a guideline, please contact The Polegate Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debra McDonald (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (44)

The Polegate Care Home Reviews (111)

Total of 111, showing 61-80
9.4

The Polegate Care Home has a Review Score of 9.4 (9.434) out of 10, based on 16 reviews in the last 2 years. Over all time The Polegate Care Home has 111 reviews.

Overall Experience

  • 73
  • 31
  • 6
  • 1
  • 0

Date Published

111
4
9
16
95

Review from Geoff P (Husband of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent some time at this nursing home following a short spell in hospital with multiple illnesses. When we arrived things were not quite as we expected. I went and spoke with the home's Manager who instantly had these errors corrected. However, I still went home with worries. I visited the next
day and couldn’t believe how well my wife looked. The amazing carers had helped her have a shower and get her hair done. I had lunch with her which was scrumptious. Originally we expected my wife to be there for 6-8 weeks. However, because of the outstanding care she received she was able to come home within 3 weeks!! I have never been more grateful, The Polegate made what was a very distressing time turn into a pleasurable experience for both of us. Thank you.

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Review from H R (Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? I was apprehensive about staying in a care home as I don’t class myself as elderly! However, I was faced with having to, following an accident. I have to say after some initial teething problems (which were resolved straight away!) I thoroughly enjoyed my stay here. The food was outstanding.
The Chef not only had skills he also had a sense of humour making meal times superb! The care staff go above and beyond day after day. My room was cleaned daily, I always had fresh towels and sheets. The manager visited me on my first day and throughout my stay. The receptionists are a fab bunch. There is always a friendly face who is willing to help or just have a chat. I would highly recommend this home to anyone looking for good care, in brilliant surroundings! I may come back soon just for a holiday!

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Review from Georgina C (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Polegate Care Home since January 2017. The staff have been very caring and attentive towards my mother and the meals here are excellent which she enjoys.
Everyone is very friendly here and I would highly recommend this great care home to anyone.

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Review from Norman B (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff really lovely.
I like the carers.

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Review from Barbara S (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like the food.

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Review from Tina L (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into this nursing home after an extremely long illness and was also very frail.
The carers and nurses have taken care of her so well that she improved vastly within two weeks of staying here.
The food is freshly cooked with plenty of meat, fruit and vegetables and wonderful desserts.
It is also spotlessly clean here.
I'm so glad I chose this place. After looking at several others I was losing the will to live. I can't praise it enough.

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Review from Rosie D (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here in The Polegate.

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Review from Valerie B (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive.

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Review from Pat K (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy with the lovely staff. Every service is good. I have been very happy here.

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Review from Deniel B (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I sleep with ease knowing that my Mother receives an excellent level of care.

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Review from Lydia P (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been visiting my Mother for a month now, everyone has been so friendly and helpful. My Mum is so happy here, they take her out, play games and make sure she has a wash and food every day.

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Review from Murial B (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff.

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Review from Iris M (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my care I receive, I enjoy the activities.

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Review from Diana S (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice home and staff.

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Review from Therese P (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've not been here long but am very happy here, the carers are friendly and always there to help, there are activities to do and they take me out.

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Review from W I (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home, carers and food are very good and there is always a variety of menus.

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Review from Mary C (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and treatment my Mother has. The food is very good and varied. Staff are pleasant, the care staff all do a sterling job, always pleasant and nothing too much trouble. Feels like a 'home' when you visit.

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Review from Barry B (Brother of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home! Staff are fabulous! Food is great!. Will be recommending to others.

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Review from Sonia H (Niece of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I often hear bad things about care homes and was very worried about having to find one for my aunt. The manager and the team at The Polegate Care Home completely erased these fears from the moment you walk into the home it's just lovely.
The staff are very kind and caring. Nothing is too much trouble.
There is always something going on for the resident to do. Aunty reports the food is good. So grateful we found this amazing home.

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Review from S K (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank The Polegate enough for all of the care and support they have given both myself and my mother. This year has already proved to be a difficult one but, with the help of the team at The Polegate things are a lot easier now that I know my mother is safe and well cared for.
She loves it
at The Polegate and has formed good relationships with the wonderful staff and other patients.
I had lunch with mother last week and was blown away by the delicious food and the fantastic service. All for £2.50. Bargain!!!


Thank you again from the bottom of my heart Polegate!!!

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for The Polegate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for The Polegate Care Home is calculated as follows: ( (104 Excellents x 5) + (65 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 189 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Polegate Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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