The Polegate Care Home

Blackpath, Polegate BN26 5AP

Situated in Polegate, on the edge of Eastbourne, The Polegate is a friendly care home, offering nursing care.

Accommodation at The Polegate includes bright and comfortable ensuite bedrooms and communal rooms, while outside offers a choice of well-kept gardens and patio areas where residents can relax in the warmer months.

Mealtimes are an important part of the day for Residents, who can expect a freshly prepared range of meals. Morning and afternoon tea is served daily and is accompanied by a selection of snacks and homemade cakes.

A full range of activities is available including gentle exercise, arts and crafts, and board games. Trips to the seaside and local pubs are frequently organised. Visitors from the local community are always welcome to participle in events at The Polegate.

Group: HC-One

Person in charge: Shaun Matthews (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Romanian, Tagalog

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Polegate Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for The Polegate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for The Polegate Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for The Polegate Care Home is calculated as follows: ( (233 Excellents x 5) + (120 Goods x 4) + (26 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 383 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Polegate Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 18 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Polegate Care Home has a Review Score of 9.5 (9.512) from 33 Reviews


Average Ratings

  • Excellent
    21
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Polegate Care Home?

  • Extremely LIKELY
    23
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Polegate Care Home

  • Resident / Service User
    10
  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • more

I cannot thank The Polegate enough for all of the care and support they have given both myself and my mother. This year has already proved to be a difficult one but, with the help of the team at The Polegate things are a lot easier now that I know my mother is safe and well cared for.
She loves it at The Polegate and has formed good relationships with the wonderful staff and other patients.
I had lunch with mother last week and was blown away by the delicious food and the fantastic service. All for £2.50. Bargain!!!

Thank you again from the bottom of my heart Polegate!!!

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

It seems like a comfortable environment and the staff were very polite. When we asked for the mattress to be changed the staff were very efficient and it was done with 20 minutes. On one occasion, my husband and I visited on a Thursday evening at 8.20pm and I wasn't very impressed with the security at the reception as the front entrance was open and accessible for anybody to enter as no one was at the desk.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   3.8 out of 5

Clare Sheehan, Careline Advisor at The Polegate Care Home responded to this review on 03 May 2018:

Thank you for your feedback, having considered your concerns we have had a review of our security measures and as such have made the following changes:-

Reception staff now man the front doors from 9 am to 5 pm. Outside of these times, the front doors are locked with entry being gained by ringing the bell. We have also changed all external door codes and have a system of changing these codes on a regular basis.

On my first visit, I was very surprised that I was able to walk into the care home without anybody approaching me. The entrance doors were unlocked, so in my opinion, security was very poor. The staff seemed very polite and I felt assured that my Mother was in good hands.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   3.5 out of 5

Clare Sheehan, Careline Advisor at The Polegate Care Home responded to this review on 03 May 2018:

Thank you for your feedback. I am pleased to hear that the staff you met were polite and caring and that the surroundings were in good condition. I have passed your compliments onto the team.

Regarding the front door, we have taken action to address this as soon as I read your comments. We have now ensured that the door is locked from 5 pm and that visitors can only access via the doorbell where they will then be escorted by a staff member to their relative.

My wife was transferred from the local hospital for care after suffering a fracture to her collarbone and elbow on her left side.
As a result, she is unable to use her hands and is receiving much help in feeding and toilet facilities.
For two nights, she has had a mattress which is suitable for the avoidance of bedsores but as she is able to sit during the day, this has caused her much distress regarding the movement of the mattress.
Thankfully this has been resolved.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   2.9 out of 5

Clare Sheehan, Careline Advisor at The Polegate Care Home responded to this review on 16 Apr 2018:

Thank you for your comments which are much appreciated to be able to improve our services to Residents and relatives in the future. As mentioned the air mattress was replaced with the memory flex foam mattress last week. In response to your comment regarding safety and security at the Home all door codes have now been changed and staff reminded that the main door should be locked after 5pm.

My sister stayed at The Polegate for a period of respite earlier this year. I have to say we could not have wished for a better home. From the moment we walked through the front door we could tell she would be safe and well cared for. The staff are kind and attentive, the food is outstanding, the home is clean and tidy and everyone has a smile!

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have visited my friend here whilst they had some respite. Great home, staff, and food!! Nearly booked myself a room.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Overall I think this nursing home is very good. One or two early, but inevitable, problems were dealt with immediately. The food is excellent and the staff are always cheerful and helpful.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I am very grateful for the wonderful care my dear mother received while she was at the care home. I am very satisfied with the care she received. I would and have recommended this care home to my friends.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

The Polegate is welcoming and friendly from the moment you enter the front door. It is clean and fresh and all the staff I have met (at all levels) are kind, caring and approachable.

It is a lovely homely environment.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very happy and supportive home.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 17 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I have been here for rehabilitation after fracturing my femur. I have found the staff kind and caring and cheerful, which does help.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer services administrator at The Polegate Care Home responded to this review on 16 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The level of care provided within the home is outstanding, from general care and 1 to 1 interaction with my grandmother. I have found occasions when my grandmother has felt stressed and care staff have calmed her down. Simple things like stroking her hair and talking to her. Or, if I found Nan uncomfortable in her bed, the care staff are very responsible in making her comfortable in a safe way and bearing in mind her dignity. Overall, the home is brilliantly run, caring and person-centred. Very impressed.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 09 Oct 2017:

Thank you so much for your kind review of our home and staff. I'm so glad to hear that your grandmother is well cared for this must give you such peace of mind.

My mum received excellent care with The Polegate Care Home. The staff were friendly and patient and when it became obvious that end of life care was required they were fantastic.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at The Polegate Care Home responded to this review on 27 Sep 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother's care has been good so far although there is a clear lack of staff to help straight away. This worries me as paying residents are not getting the full care they should. Ie mum is never showered, just bed washed and I go in weekly to wash her hair, cut her nails etc.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 21 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

I have recently arrived from South Africa to visit my mother who has been here since February this year for the purpose of rehabilitation to walk again.
I never met the physio staff but I am impressed with the staff and nurses I have met. The rooms are amazing and the food looks super. The atmosphere is cheerful and I think that is thanks to the wonderful caring staff. I would definitley recommend it.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 21 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I am very happy living in this home, all is good. The management is perfect, I am very happy with the activities and love it when we go out.
We enjoyed pottery and making a masterpiece.
Thank you to all staff.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administator at The Polegate Care Home responded to this review on 25 Jul 2017:

Thank you for your review. I'm so happy to hear that you are happy and enjoying the different activities and hope that you enjoy a lot more outings.

My visit today was very good. My relative was well and looked after very well also.
We had a lovely cup of tea and biscuits whilst talking to staff who were coming into the room. I was also asked if I would like some lunch as it was being served.
I came away very happy. The staff were very helpful.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at The Polegate Care Home responded to this review on 18 Jul 2017:

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you were happy with how your visit went and the care home in general. The Bupa Customer Care Team.

I found the staff and management friendly and helpful. My immediate family commented on how well they were kept informed of all developments in relation to my care. The none weight bearing rehabilitation team were most supportive during my stay. On many occasions, I enjoyed sitting out in the garden which was well maintained.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   4.1 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 28 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The nursing home is very good indeed. I have enjoyed my stay here but I will be pleased when I can go home.
The staff are very helpful and I would recommend the nursing home to anyone.
The food is very good and served up very nicely.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 11 May 2017:

Thank you for your review. I'm so glad that you have enjoyed your stay with us at The Polegate I will share your comments with the home manager. The Bupa Customer Care team.

We all went in a convoy of wheelchairs, with carers pushing us, up Polegate high street to the pub for lunch.
We all had a great time and a good laugh. It was so good to be able to get out for a few hours.
The carers were so wonderful, as it was hard work pushing 7 wheelchairs.
We are all looking forward to the next time.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 11 May 2017:

Thank you for your review. So glad to hear that you all had a great time when you went for lunch, hope it isn't to long before you go again. The Bupa Customer Care Team.

I have enjoyed my stay here and would recommend it to anyone who may need it in the future. I found the staff helpful and pleasant to get on with. We had a lovely day out to some pottery place and enjoyed every minute of it. The meals are fantastic, they are A1.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at The Polegate Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing your lovely feedback with us. I am so pleased that you enjoyed your stay and would recommend The Polegate to others. I will pass on your kind words to the home manager. Best wishes, The Bupa Customer Care Team.

My Mother-in-law has been looked after very well since she was transferred to Polegate care home in September 2016. The staff in all departments have been kind, concerned, caring and patient at all times to both my Mother-in-law and me.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at The Polegate Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife's overall care is excellent and I am very pleased. The food also is excellent. The reception and welcome are good and is good value for money.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at The Polegate Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Whilst general care - washing, dressing, medication, room cleaning- are fine, it's the small things that are missed- like providing a plastic cup with handles, not a nearby glass beaker for water. Ensuring the over bed table is in the right position and the things on it are within reach. Correct eating utensils, ensuring the patient is upright enough (in bed) to eat it properly/comfortably.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   3.7 out of 5

Jayne Duck, Customer Services Administrator at The Polegate Care Home responded to this review on 03 Oct 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

All the staff at Polegate are very lovely and kind. I enjoyed my time staying at Polegate Care Home and I am going to miss everyone at Polegate. I like to say thank you to all the staff (e.g nurses, care staff, chef, cleaner etc).

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Rachel Elliott, Customer Service Administrator at The Polegate Care Home responded to this review on 23 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

A lovely nursing home very clean and well laid out. All staff are very kind and caring and efficient, catering to residents individuals needs as much as possible e.g. washing and dressing times, bed times etc. The food menu is first class, tempting residents with their favourite food and treats. My elderly mother has swallowing difficulties so food was designed to help her and it looks appetising not just a slop on a plate. GP services are requested promptly and GP attendance is good.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I fractured my femur in April, left in November. I cannot speak too highly of the care I received from all the staff and management. They encouraged me every step of the way from the hoist, to standing, to eventually leaving, walking out with sticks. In fact I miss everyone since I have been home.

How likely would you be to recommend The Polegate Care Home? Likely

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Average Rating:   4.3 out of 5

Our mother/mother-in-law came to the Polegate Nursing Centre almost four years ago for end of life care. However, due to the first class care and kindness of the hard working staff we were able to enjoy almost four more years of our mums amazing life. The fact that we were able to take her out every Saturday afternoon up until the age of 98 was amazing. And due in no small part to the care and kindness shown by all staff at the centre.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother was only in the home for 2 weeks before going into hospital but she was treated with dignity and care for her physical disabilities at all times. She had not wanted to go into a nursing home but said that everyone was lovely to her and was as happy as she could be in spite of he fact that her health was failing quite rapidly. Our only negative comment relates to the unpleasant smell in the room from the carpet and bathroom which I was told was the result of a toilet leak. Perhaps the flooring should have been renewed. Otherwise I can't praise the staff and management enough.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have not assessed "value for money" as I have no similar experience but it is probably very acceptable.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

My personal opinion of the time my husband spent in this home was very delightful. The attention myself and my husband received from all the staff was excellent, highly recommended.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

The family are very happy with the level of care my nan receives. The staff are very friendly and answer questions promptly. Home is clean, bright and tidy. Food is delicious with a varied menu daily. Wide range of activities for the residents which helps interact overall very happy with the home.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   5 out of 5

My friend has been in the Bupa Polegate nursing home for the last 7 months and has always been treated with care and compassion. On the rare occasion that somethings has gone wrong it is sorted out immediately.

How likely would you be to recommend The Polegate Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Polegate Care Home