The Polegate Care Home

Blackpath, Polegate BN26 5AP
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9.5 113 Reviews
  • The Polegate Care Home, Polegate
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older.

Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas including dining rooms, lounges/day rooms, a reception area, bathrooms and corridors. The home also boasts a range of onsite facilities for residents to enjoy, including a hair salon, quiet room and a beautiful landscaped garden and patio, which serves as the perfect spot to spend time with friends and family.

Priding themselves on providing person-centred and sensitive care, the team place respect, dignity and independence at the heart of their practice. They are there to support residents to live life the way they choose, empowered to make independent choices regarding their care and the way they spend each day.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Polegate community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is always something going on at The Polegate.
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Care Provided by The Polegate Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1361

These prices are only a guideline, please contact The Polegate Care Home to find out the exact price for your requirements.

Contact The Polegate Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Polegate Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Debra McDonald (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (44)

The Polegate Care Home Reviews (113)

9.5

The Polegate Care Home has a Review Score of 9.5 (9.548) out of 10, based on 17 reviews in the last 2 years.
Over all time The Polegate Care Home has 113 reviews.

Overall Experience
  • 75
  • 31
  • 6
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Date Published
  • 113
  • 4
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  • 17
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Reviewer Connection to The Polegate Care Home
  • 38
  • 17
  • 15
  • 12
  • 9
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  • 5
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
Total of 113, showing 21-40
Review from T S (Son of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has come on leaps and bounds under the direction of the current manager. My dad has settled well and tells me how kind and caring the staff are. Thank you for helping a much-loved father settle so well.
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Review from P T (Husband of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a lovely time celebrating Christmas with my wife at the home, I was also able to go to the pantomime where a wonderful buffet tea was put on for everyone afterwards and the staff all got involved in the spirit of the afternoon.
Christmas dinner was splendid, with so much variety and tasty food,
I even stayed for tea as well.
All of the residents were given a special present chosen just for them which was so thoughtful and the home has such a warm and friendly atmosphere with caring staff, even the agency ones are so good with everyone.
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Review from Michelle (Chelly) T (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father stayed here from June to August as a respite resident due to my mother having had a hip replacement. I always found the staff very pleasant and extremely helpful, they would always answer any questions I may have had and if someone didn't know the answer, they would always go and find out.
In my dad's final week of being there, he suddenly became very unwell and unfortunately passed away in hospital but the care again that the staff took and the urgency in getting an ambulance was first-class service and in letting us know what had happened and even when I went to pick dad's bit's up from the home, again the staff were first class. Would 100% recommend this care home to everybody, as a family we were extremely impressed.
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Review from Simon C (Son of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the team at The Polegate Care Home enough for the support and kindness they gave my father in their care and my mum and family during visits. Truly professional and well-dedicated staff that went above and beyond their duties. Many thanks.
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Review from Joy R (Respite Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very helpful, sometimes a long wait when ringing the bell occasionally as staff are short. Food is good, but if you have a cooked breakfast, not very warm in the morning.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Polegate Care Home

Thank you for your kind review, it is lovely to see that we have some good ratings. We are sorry that there was a wait for the call bell. I can assure you that we have not been short-staffed and the waiting time has been addressed by the home manager. He now has a special pager that goes off if call bells go over the expected response time and we are pleased to report that things have improved. We do also apologise that the cooked breakfast was not very warm in the morning, we have since purchased a new hot trolley which has improved the temperature of the food.

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Review from Daniel B (Grandson of Resident) published on 3 January 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
At the start of my grandmother's admittance to the home, I was happy with how she was being taken care of. Unfortunately, as her health declined and she needed end of life care I was not happy with how she was dealt with. It was a distressing time and the unsatisfactory level of end of life care only
made the situation even more distressing for our family.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Polegate Care Home

Please accept our sincere condolences on the recent passing of your Grandmother, we also want to thank you so much for your lovely comment about our staff who do their best at all times and always treat our Residents very kindly. At HC-One we always listen and ensure feedback is used to reflect and learn lessons. I would like to assure you that we have reviewed our end of life practices at the Home and have implemented robust plans to ensure our Resident and Relative experiences remains of a high standard.

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Review from Margaret W (Wife of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at The Polegate Care Home for a very short time and I find the staff kind and caring, also patient. Looking forward to longer visiting hours when rules are relaxed.
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Review from Margaret C (Respite Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reassuring when doing the exercise, great support; felt safe at all times when walking.
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Review from Audrey M (Respite Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed my stay here. A caring staff, happy and friendly. The atmosphere is a happy one. The meals were very good.
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Review from M F (Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All staff and residents lots of camaraderie.
I shall miss everyone immensely.
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Review from P M (Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As everyone here knows I don't want to leave. The reason being they are all so kind, helpful and friendly. I still don't want to go! Boohoo!
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Review from L L (Respite Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff helpful and respectful, especially to the elderly with specific difficulties. One problem was dealt with promptly with respect to me, as was the other. I never complain lightly. Agency staff were involved, the staff who saw knew I would say something. I would not want my mum to be treated without
respect! Day and night staff helpful. Best of the three homes I have been in. Training is thorough, lovely atmosphere. You are lucky to have a caring team.
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Review from P H (Respite Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant room with all mod cons, but exposed to noise at night from other residents either in pain or watching TV very late and very loud. The night staff were very helpful in getting me comfortable in my chair at 5am. Meals very tasty but the portion size was larger than I am used to. Helpful and friendly
day staff.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Polegate Care Home

Further to our conversations both during your stay and after, we confirm that you were happy with your care as per the remainder of your comments and were offered resolutions to the TV issue noted satisfactorily. We were so pleased to be able to support you with your rehabilitation and wish you well with being back home in the community. Thank you so much for your lovely card which we received. I have also passed your comments onto the NHS team.

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Review from S W (Respite Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, friendly atmosphere. Good service. Good food. Good team.
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Review from M M (Resident) assisted by family/friend published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from V F (Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Waiting up to 20 minutes for bell to be answered!
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Polegate Care Home

Thank you for your review. As discussed with you we monitor the call bells daily as part of our practice and the staff team are reported back to with any findings that exceed our preferred response time. I understand that you are now happy with this explanation. We also appreciate your comments regarding the kind care you receive and that staff are sweet, which have been shared with the team.

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Review from Adriana L (Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entire nursing staff are really kind, patient and caring. I feel very lucky to be here.
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Review from Eileen G (Respite Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Lack of information of move from hospital to home. Being unable to weight bear, time waiting to use the commode, once 15 minutes and 20 minutes after toilet. I could have had a fall.
Lack of bed changing, dull room, no colours or pictures. The manager never came to see if I was alright. No blood pressure,
blood sugars or temperature taken. Being left without water, food very poor, soup too salty.
Not pleasant having males to attend toilet.
Nurses could have been smarter. More staff needed, the girls run off their feet. Too greater contrast in type of patients.
Reply from Clare Sheehan, TBC at The Polegate Care Home

Thank you for your review. Family members were met with several times during your stay at the home and all areas were addressed to the best of our capabilities. It has highlighted the need to ensure that our home is the best place to meet the needs of those Residents on temporary placement and is decided in conjunction with East Sussex Healthcare NHS Trust.

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Review from P H (Respite Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time, I have been here the staff have been very kind and caring. The food is good. The first bath in 14 days and I had my hair done and I've been kept informed by your staff every step of the way.
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Review from T D (Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff and facilities at The Polegate Care Home to be excellent, would not hesitate to recommend them to anyone. Their care and attention has helped us a great deal and I thank all the staff for this help.
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for The Polegate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for The Polegate Care Home is calculated as follows: ( (126 Excellents x 5) + (58 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 199 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Polegate Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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