The Polegate Care Home

My mother moved into the home on 8/12/23 after making a very difficult decision to move into full-time care. The decision was highly emotive and difficult as we only wanted the best for our mum. My mum felt at home in just a few hours. The staff are so attentive, compassionate and so very kind. Nothing is too much trouble. Our questions were answered. The food is of high quality and choices are offered. I can not express my thanks enough to every member of staff for giving my mother the attention and support and as a family knowing she is safe and loved by her new home.

In my experience, the staff are friendly and respectful and do their best to keep the residents occupied. My food is minced so I cannot comment accurately on the menu. The staff are good at getting to understand my personality and recognise when I want time to myself.

During my stay at The Polegate Care Home I received nothing by kindness from all the staff. I feel now that I have made many friends and will remember them all fondly. Call bells were answered promptly and treatment was given very professionally.

I didn't want to go into a care home but I am glad I did. I was given a warm welcome by the manager and met many of the staff. I felt a good atmosphere. The staff were all wonderful to me and I felt very much at home. The staff came to see me every morning which I found professional. I only wish my room had a shower and that it didn't look like a hospital room but with everything my stay was good.

The home has come on leaps and bounds under the direction of the current manager. My dad has settled well and tells me how kind and caring the staff are. Thank you for helping a much-loved father settle so well.

All of the residents were given a special present chosen just for them which was so thoughtful and the home has such a warm and friendly atmosphere with caring staff, even the agency ones are so good with everyone.

My Father stayed here from June to August as a respite resident due to my mother having had a hip replacement. I always found the staff very pleasant and extremely helpful, they would always answer any questions I may have had and if someone didn't know the answer, they would always go and find out. In my dad's final week of being there, he suddenly became very unwell and unfortunately passed away in hospital but the care again that the staff took and the urgency in getting an ambulance was first-class service and in letting us know what had happened and even when I went to pick dad's bit's up from the home, again the staff were first class. Would 100% recommend this care home to everybody, as a family we were extremely impressed.

I cannot thank the team at The Polegate Care Home enough for the support and kindness they gave my father in their care and my mum and family during visits. Truly professional and well-dedicated staff that went above and beyond their duties. Many thanks.

All staff very helpful, sometimes a long wait when ringing the bell occasionally as staff are short. Food is good, but if you have a cooked breakfast, not very warm in the morning.

At the start of my grandmother's admittance to the home, I was happy with how she was being taken care of. Unfortunately, as her health declined and she needed end of life care I was not happy with how she was dealt with. It was a distressing time and the unsatisfactory level of end of life care only made the situation even more distressing for our family.

My husband has been at The Polegate Care Home for a very short time and I find the staff kind and caring, also patient. Looking forward to longer visiting hours when rules are relaxed.

Very reassuring when doing the exercise, great support; felt safe at all times when walking.

I have enjoyed my stay here. A caring staff, happy and friendly. The atmosphere is a happy one. The meals were very good.

I shall miss everyone immensely.

As everyone here knows I don't want to leave. The reason being they are all so kind, helpful and friendly. I still don't want to go! Boohoo!

Staff helpful and respectful, especially to the elderly with specific difficulties. One problem was dealt with promptly with respect to me, as was the other. I never complain lightly. Agency staff were involved, the staff who saw knew I would say something. I would not want my mum to be treated without respect! Day and night staff helpful. Best of the three homes I have been in. Training is thorough, lovely atmosphere. You are lucky to have a caring team.

Pleasant room with all mod cons, but exposed to noise at night from other residents either in pain or watching TV very late and very loud. The night staff were very helpful in getting me comfortable in my chair at 5am. Meals very tasty but the portion size was larger than I am used to. Helpful and friendly day staff.

Very good, friendly atmosphere. Good service. Good food. Good team.

Very good.

Waiting up to 20 minutes for bell to be answered!