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- Mulberry House - Specialist Residential & Nursing Care







At Mulberry House, dedicated and experienced team is at the heart of the care provided.
Their staff bring a wealth of knowledge and experience to their roles and are committed to getting to know each resident as an individual. They take time to understand people's personalities, preferences, routines and life experiences, enabling them to provide care that is genuinely centred around them.
Kindness, patience and consistency are central to their approach. By...
Care Provided by Mulberry House - Specialist Residential & Nursing Care
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on care needs assessment
The price(s) shown are provided by the care home. Contact Mulberry House - Specialist Residential & Nursing Care for full pricing details and T&Cs.
Contact Mulberry House - Specialist Residential & Nursing Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Integrum Care Group
- Private Owned
Person in charge
- Tara Cross (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Mulberry House - Specialist Residential & Nursing Care Reviews (49)
Mulberry House - Specialist Residential & Nursing Care has a Review Score of 9.0 (8.982) out of 10, based on 10 reviews in the last 2 years.
Over all time Mulberry House - Specialist Residential & Nursing Care has 49 reviews.
I found the home professional and caring towards my son. He had many challenging behaviours which were dealt with very professionally. His end of life care was excellent.
Overall, very good. Disappointed not to see the lady at reception.
The food is very good, rooms nice and clean, garden is kept to a high standard which is lovely patients.
The home is very clean, beautifully presented and the staff are very friendly and attentive.
More than happy with my husband's care.
Staff are very good and caring.
I want to thank you all so much for the super care you provided for Mum in Room 5 Mulberry Hollington Park Road since mid to late 2020. I know you will miss her as much as we will on her passing early today 8th February 2025. Many thanks again for her care and definitely recommend this nursing home.
Sadly he passed away in early January, but in his last three months, he received exceptional care from the staff at Mulberry House. From the cheerful cleaners to the friendly and efficient maintenance team, nothing was too much trouble, but my special thanks go to the care assistants and the nursing staff whose care and compassion I shall be forever grateful for.
Have always found the carers and administrators at the home to be very helpful and polite. Always attentive to requests or questions. My relative has settled in very well and gets on with most of the carers.
I can't praise the staff enough at Mulberry House. They have helped me get back from a very bad place and because of the people at Mulberry, I am better and will move to a supported living shared home. I would especially praise the activities staff and admin but all the staff are fantastic at what they do and it's like a family and feels like home.
My mum has been in Mulberry House for the past few months following a stroke in February this year. Out of all the homes I have visited during the past 6 years of caring for my parents, Mulberry House was above and beyond the best that I have experienced. The team/staff at Mulberry are exceptional - nothing was too much for any of them who carried out their work in a kind, efficient and extremely cheerful manner. They interact with their residents in such a lovely way - it was a joy to watch. Some of the female staff danced and sang, engaging with their clients daily and all the staff entertained them, cared for them, followed them around, cleaned them, fed them, kept them safe and loved - and responded to all the requests quickly (no matter how bizarre they might have been) all with a smile and caring tone. I cannot recommend Mulberry House highly enough - the whole team are absolutely amazing.
Excellent care, especially the staff who are wonderful. My wife is bedbound but receives all the care she needs. The cleanliness of her rooms is exemplary. She suffers from Alziemers but seems happy in the home in her own little way.
Thanks so much for your lovely words. Your love, care and commitment shine through on your daily visits to the home.
My mother has been resident with you for nearly four years. She is confined to bed and cannot walk. During this time we have found the staff and management to be supportive, kind and informative to her and us. We are very happy with all the care provided. She feels safe and secure and very happy, which brings us much comfort as we are unable to look after her ourselves due to my disability. Thank you for everything.
Thanks so much for you lovely words, I will pass them on to the the staff. It is an absolute pleasure to care for your Mum, I'm so pleased that she and her family are happy and comfortable here at Mulberry House.
My old mum, who suffered from Alzheimer's, was moved to Mulberry House in February 2022 and she passed away there in June 2022. I cannot speak highly enough of the wonderful staff who cared for her while she was there as I was unable to as I live in the north east. Nothing was too much trouble and they made her last few months happy ones. Carers do not get enough credit, especially those who care for people who are at the end of their lives. These people are truly remarkable and what they do is far more than a job to them. They have my admiration and deepest respect. I will be eternally grateful for what they did for Mum. Thank you so much to you all.
Thank you so much for your kind review.
The team at Mulberry were honoured to look after your mum and make those months as lovely as possible whilst she was in our home.
Mum has been in Mulberry House for 9 months and she is very happy. The staff are wonderful and are always there to help her. Being almost deaf and with dementia, things can be scary for her but the staff always make her feel comfortable and put her first. I can't thank them enough. Being able to visit today for the first time in 5 months has been wonderful. She was so happy.
Thanks so much for the kind words and it's always a pleasure to hear Mum is so settled. We are so happy to be able to welcome visitors back, following our risk assessments. We are providing a Covid secure environment as much as possible so that residents and their loved ones can be together.
Mum was very pleased with 'all the lovely staff that have been so kind to me'.
Thank you Mulberry, we couldn't have asked for more even though this must be a very stressful time for you all as well.
My sister has been cared for at Mulberry House for 4-5 months. My sister is always clean and comfortable and well-fed. The staff is cheerful and helpful. They also make visitors welcome.
Very satisfied with the nursing and care. Sometimes they could do with extra carers at busy times, such as meal times and breaks.
Mum has been at the home now for over 4 years and overall the care has been good with only a few hiccups. Mum is now receiving palliative care and the level of care has been amazing and committed. I am very thankful for this at this very hard time. Thank you to all staff.
It is always a deep personal satisfaction for staff to know that they have provided the best possible care to someone, particularly at the end of their life and when they have formed such a close attachment to an individual they have cared for over years. Thank you so much for your lovely feedback, especially during such a difficult time for you and your family.
The purified food I give to my wife is a very small portion. Mealtimes are irregular. Personal care for my wife is very poor. She often smells of body odour and has dirty clothes on.
I have visited lunchtimes and seen her breakfast, untouched, congealing. My wife cannot feed herself and I am so concerned about her health. I take porridge in every day and feed her myself because she has lost so much weight.
We are very sorry this relative has made a vexatious complaint despite all our repeated attempts, as well as myriad health and social care professionals involved, to help him understand his Wife's overall health and condition. This client, whom remains within our care, despite her husband's...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mulberry House - Specialist Residential & Nursing Care.
There are no upcoming events for Mulberry House - Specialist Residential & Nursing Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Mulberry House - Specialist Residential & Nursing Care.
Accreditations
There are no accreditations posted yet for Mulberry House - Specialist Residential & Nursing Care.
Meet the Team (3)

Home Manager for Mulberry House and Director for The Mulberry Community.
After finishing university, I was unsure what career path I wanted. I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path.
My whole family were ex-army, and I looked into doing my nurse training within the armed forces, which started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps.
I started my student nurse training with the Army at the University of Portsmouth, becoming a registered nurse in adult health.
I had a varied and exciting Army career, being deployed on multiple operational tours to Iraq, Kuwait and Bosnia, as well as working in a multitude of Ministry of Defence hospital units across the UK and carrying out military exercises. I worked predominantly as a high dependency surgical nurse.
As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.
As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do.
I found, however, that the environment suited me really well; I loved the ethos and the camaraderie with colleagues you get to know so well and the drive to do a good job that was at the heart of everything.
Time progressed, and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014.
We have built a strong team of dedicated and long-serving professionals at Mulberry House, and I still love it as much as the first day I walked in. It's an absolute rollercoaster some days, but I always strive for us to do things better.

I have been a Registered Nurse for 15 years, first in my country and then for the last 12 years in the UK.
I joined the Mulberry House Team in July 2021, and since then I have been working alongside my colleagues to make a difference in our residents’ lives.
Mulberry House is home to 68 residents; some of them come to live here permanently, others on a temporary basis; however, our aim is to provide outstanding care to all of them and to treat them with respect and dignity.
It can be a very challenging job some days, but this has always been a motivation in itself to aspire to improve and do things better.

Heather is the Senior HR Administrator at Mulberry House.
Frequently Asked Questions about Mulberry House - Specialist Residential & Nursing Care
What types of Care is Mulberry House - Specialist Residential & Nursing Care registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mulberry House - Specialist Residential & Nursing Care have?
There are 68 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Mulberry House - Specialist Residential & Nursing Care?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mulberry House - Specialist Residential & Nursing Care to the centre of St Leonards-on-Sea?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mulberry House - Specialist Residential & Nursing Care to verify any information. View our terms and conditions. Mulberry House - Specialist Residential & Nursing Care has an Enhanced Service -more info.