Queen Mary's, St Leonards-on-Sea, East Sussex
Queen Mary's, St Leonards-on-Sea, East Sussex
Queen Mary's, St Leonards-on-Sea, East Sussex

Queen Mary’s Nursing Home is in a quiet leafy lane in St Leonards on Sea, right next door to the popular seaside resort of Hastings, East Sussex.

Family owned and run, Queen Mary’s provides a welcoming and loving environment offering a real ‘home from home’ for 48 frail and older residents. They can also accommodate those with complex nursing needs and neurological conditions and residential, short stay and respite care can all be provided.

Kind, dedicated, professionally qualified and experienced staff provide the highest standards of care and make sure residents enjoy life to the full. To help them settle in quickly and comfortably, residents can bring their own treasured possessions, including their pets. Overlooked by a stylish conservatory, the lovely landscaped garden is an ideal place for residents to spend time with family and friends, and homemade cream teas on the patio make summer days extra special.

Group: Galleon Care Homes Ltd

Person in charge: Tara Cross (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Hindi, Polish, Russian, Urdu

Single Rooms: 48

Rooms with ensuite WC: 48

Weekly Charges Guide: (These prices are only a guideline, please contact Queen Mary's to find out the exact price for your requirements.) Nursing Care Single from £800 (These prices are only a guideline, please contact Queen Mary's to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Queen Mary's: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Queen Mary's has a Review Score of 9.4 (9.414)

The Review Score of 9.4 (maximum of 10) for Queen Mary's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Queen Mary's in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.414 for Queen Mary's is calculated as follows: ( (108 Excellents x 5) + (95 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 220 Ratings = 4.414

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Queen Mary's is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 16 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Queen Mary's?

  • Extremely LIKELY
    14
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Queen Mary's

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The staff are always polite, friendly and helpful.
The quality of care that my brother as is exceptional, always a smiling face on offer.
I can't really comment on the food, although I know my brother enjoys it most of the time and he is never left hungry.
I feel that I have to mention two members of staff in particular. The compassion of these two goes well beyond the call of duty. A real asset to the care home, as everyone is.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Just all round excellent

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have always felt that my mother has been well cared for, with respect and dignity. Staff are very good.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident of Queen Mary's Nursing Home for several years. She is looked after by a caring team of staff and has opportunities to be as independent as she can be. Whenever a problem has arisen I have found the home manager to be quickly responsive. The nursing staff have taken good care of Mum and it is due to the standard of attention that Mum continues to thrive.

How likely would you be to recommend Queen Mary's? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Find the home clean and tidy.
The staff appear pleasant.

How likely would you be to recommend Queen Mary's? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Good

Dad came to this home as his previous home was closing down. We have always been made welcome as has Dad. There have been issues related to "tea" (drink) but have and are being addressed. Continuing Dad's needs to the catering team has taken a while. Some carers have not been up to acceptable standard regarding moving and positioning and interpersonal skills but the majority are excellent. Management are attentive and keep us informed when needed. The home is comfortable and encourages Dad to partake in activities.

How likely would you be to recommend Queen Mary's? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My father was in the hospital for more than 6 months. He was very poorly and had 'complex needs' but Queen Mary's offered him a place and as a family, we are so grateful. The staff, the room, the care is so lovely and we couldn't have found a better place. We just want to say a massive thank you to everyone at Queen Mary's.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the family are thoroughly happy with the care given and my husband is very happy with everything and everyone at the home.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Queen Mary's is a caring and friendly home. Mum is settled and well cared for. The staff are all very friendly and welcoming. I have no complaints and would recommend this home.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All good. No problems

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Queen Mary's is a very welcoming nursing home, with lovely friendly staff. From my personal point of view, they have lots going on but my mother chooses to stay in bed all day. Although she could take part in lots of activities, because of this I feel that it is a lot of money to pay out monthly to lay in bed. Having said that, I do really appreciate the fact that it is not an easy job nursing someone who is not mobile. Thank you.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother has dementia/alzheimer's and has been at Queen Mary's since March 2016. I usually describe her situation as "contented". She can recognise that staff are caring and doesn't flinch or get upset by their presence. She eats all her food and is well looked after. She always has a jug of juice and gets plenty of fluids. She is warm and comfortable. The carers make regular visits if she is in her room and keep her notes up to date. All in all, very satisfied.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The care seems adequate. My wife is helped to get up and taken to the lounge. She is unable to stand, walk or eat by herself but seems to have adequate care.

How likely would you be to recommend Queen Mary's? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

During my mother's residence (four and a half years), she has been treated with compassion and respect at all times.
The staff are excellent and whilst they work in challenging conditions they do their utmost to make sure that my mother's needs are catered for.
I cannot praise this home enough - keep up the good work.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always clean and well looked after. I am satisfied with the care.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Door pad worked really well. Greeted by staff which was excellent. Collected tall chair from small lounge so I could sit with my mother. She was sleepy but happy. The game of musical bingo in the big lounge was great fun.
Could always do with a drink on my visits.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I find the above nursing home comfortable for my mother (age 90). Staff seem to be very caring and friendly.
I have no previous experience of care homes so I am happy with what I see for my mother at this difficult time.

How likely would you be to recommend Queen Mary's? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

All the staff have been so kind and caring to my mother. I would like to thank the deputy manager for keeping me so well informed as my mother had been placed there as an emergency. She is a long way from both myself and my brother which has made visiting very difficult. On my visit the staff were all helpful.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Julien Payne, Managing Director at Queen Mary's responded to this review on 04 May 2016:

Dear Samantha, thank you so much for your kind words regarding Queen Marys and the care that your mother is receiving. I am sure that the staff will be delighted when they hear about how well they are doing. With Best Wishes, Julien Payne

My stepdad (pretty much my dad really) recently passed away here having spent his last 3 to 4 months as a resident. The care he received could not have been better. As his health deteriorated, it was recognised and the level of care was increased accordingly. All the staff were incredibly kind and caring both to him and to us, his family, with time to discuss things with us and a sense of humour too. Nothing was too much trouble and any of our concerns were listened to and acted on. Thank you so much, it is enormously appreciated.

How likely would you be to recommend Queen Mary's? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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