Queen Mary’s Nursing Home is in a quiet leafy lane in St Leonards on Sea, right next door to the popular seaside resort of Hastings, East Sussex.
Family owned and run, Queen Mary’s provides a welcoming and loving environment offering a real ‘home from home’ for 48 frail and older residents. They can also accommodate those with complex nursing needs and neurological conditions and residential, short stay and respite care can all be provided.
Kind, dedicated, professionally qualified and experienced staff provide the highest standards of care and make sure residents enjoy life to the full. To help them settle in quickly and comfortably, residents can bring their own treasured possessions, including their pets. Overlooked by a stylish conservatory, the lovely landscaped garden is an ideal place for residents to spend time with family and friends, and homemade cream teas on the patio make summer days extra special.
Group: Galleon Care Homes Ltd
Person in charge: Tara Cross (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Spanish; Castilian, French, Hindi, Polish, Russian, Urdu
Single Rooms: 48
Rooms with ensuite WC: 48
Weekly Charges Guide: Nursing Care Single from £800 (These prices are only a guideline, please contact Queen Mary's to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Queen Mary's: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for Queen Mary's is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Queen Mary's in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.426 for Queen Mary's is calculated as follows: ( (121 Excellents x 5) + (106 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 244 Ratings = 4.426
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.458 Points relating to the number of positive Reviews for Queen Mary's is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.6 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Queen Mary's has a Review Score of 7.9 (7.884) from 21 Reviews
Review submitted from a Postal Card by K J (Daughter of Resident) on Tuesday 21 November 2017. Relates to November 2017.
I have found the staff to be really helpful and caring and always willing to talk if you have any concerns.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by Paul W (Son of Resident) on Tuesday 21 November 2017. Relates to October 2017.
Our family are very pleased with the excellent care my father receives. He has been there two years and is very content. Nothing is too much trouble for the staff it is a very happy environment. We as a family, cannot praise the staff enough.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by Patrick G (Brother of Resident) on Friday 21 April 2017. Relates to March 2017.
The staff are always polite, friendly and helpful.
The quality of care that my brother as is exceptional, always a smiling face on offer.
I can't really comment on the food, although I know my brother enjoys it most of the time and he is never left hungry.
I feel that I have to mention two members of staff in particular. The compassion of these two goes well beyond the call of duty. A real asset to the care home, as everyone is.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by C B (Daughter of Resident) on Friday 21 April 2017. Relates to April 2017.
Just all round excellent
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by J R (Son of Resident) on Thursday 20 April 2017. Relates to April 2017.
Have always felt that my mother has been well cared for, with respect and dignity. Staff are very good.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by Anne A (Daughter of Resident) on Wednesday 19 April 2017. Relates to April 2017.
My mother has been a resident of Queen Mary's Nursing Home for several years. She is looked after by a caring team of staff and has opportunities to be as independent as she can be. Whenever a problem has arisen I have found the home manager to be quickly responsive. The nursing staff have taken good care of Mum and it is due to the standard of attention that Mum continues to thrive.
How likely would you be to recommend Queen Mary's? Likely
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Review submitted from a Postal Card by C F (Friend of Resident) on Tuesday 18 April 2017. Relates to April 2017.
Find the home clean and tidy.
The staff appear pleasant.
How likely would you be to recommend Queen Mary's? Likely
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Review submitted from a Postal Card by Jim F (Son of Resident) on Tuesday 18 April 2017. Relates to April 2017.
Dad came to this home as his previous home was closing down. We have always been made welcome as has Dad. There have been issues related to "tea" (drink) but have and are being addressed. Continuing Dad's needs to the catering team has taken a while. Some carers have not been up to acceptable standard regarding moving and positioning and interpersonal skills but the majority are excellent. Management are attentive and keep us informed when needed. The home is comfortable and encourages Dad to partake in activities.
How likely would you be to recommend Queen Mary's? Likely
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Review submitted from a Postal Card by Louise S (Daughter of Resident) on Tuesday 18 April 2017. Relates to April 2017.
My father was in the hospital for more than 6 months. He was very poorly and had 'complex needs' but Queen Mary's offered him a place and as a family, we are so grateful. The staff, the room, the care is so lovely and we couldn't have found a better place. We just want to say a massive thank you to everyone at Queen Mary's.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by M W (Wife of Resident) on Thursday 13 April 2017. Relates to April 2017.
All the family are thoroughly happy with the care given and my husband is very happy with everything and everyone at the home.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by M C (Daughter of Resident) on Thursday 13 April 2017. Relates to March 2017.
Queen Mary's is a caring and friendly home. Mum is settled and well cared for. The staff are all very friendly and welcoming. I have no complaints and would recommend this home.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by J B (Wife of Resident) on Thursday 13 April 2017. Relates to April 2017.
All good. No problems
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by L H (Daughter of Resident) on Thursday 13 April 2017. Relates to April 2017.
Queen Mary's is a very welcoming nursing home, with lovely friendly staff. From my personal point of view, they have lots going on but my mother chooses to stay in bed all day. Although she could take part in lots of activities, because of this I feel that it is a lot of money to pay out monthly to lay in bed. Having said that, I do really appreciate the fact that it is not an easy job nursing someone who is not mobile. Thank you.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by Liz H (Daughter of Resident) on Thursday 13 April 2017. Relates to April 2017.
My mother has dementia/alzheimer's and has been at Queen Mary's since March 2016. I usually describe her situation as "contented". She can recognise that staff are caring and doesn't flinch or get upset by their presence. She eats all her food and is well looked after. She always has a jug of juice and gets plenty of fluids. She is warm and comfortable. The carers make regular visits if she is in her room and keep her notes up to date. All in all, very satisfied.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by Geoffrey B (Husband of Resident) on Wednesday 12 April 2017. Relates to March 2017.
The care seems adequate. My wife is helped to get up and taken to the lounge. She is unable to stand, walk or eat by herself but seems to have adequate care.
How likely would you be to recommend Queen Mary's? Likely
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Review submitted from a Postal Card by Barbara R (Daughter of Resident) on Wednesday 12 April 2017. Relates to April 2017.
During my mother's residence (four and a half years), she has been treated with compassion and respect at all times.
The staff are excellent and whilst they work in challenging conditions they do their utmost to make sure that my mother's needs are catered for.
I cannot praise this home enough - keep up the good work.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by M P (Wife of Resident) on Wednesday 12 April 2017. Relates to April 2017.
Always clean and well looked after. I am satisfied with the care.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by P PM (Son of Resident) on Wednesday 12 April 2017. Relates to April 2017.
Door pad worked really well. Greeted by staff which was excellent. Collected tall chair from small lounge so I could sit with my mother. She was sleepy but happy. The game of musical bingo in the big lounge was great fun.
Could always do with a drink on my visits.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Review submitted from a Postal Card by Nick H (Son of Resident) on Wednesday 5 October 2016. Relates to September 2016.
I find the above nursing home comfortable for my mother (age 90). Staff seem to be very caring and friendly.
I have no previous experience of care homes so I am happy with what I see for my mother at this difficult time.
How likely would you be to recommend Queen Mary's? Likely
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Review submitted from a Postal Card by Samantha H (Daughter of Resident) on Wednesday 4 May 2016. Relates to March 2016.
All the staff have been so kind and caring to my mother. I would like to thank the deputy manager for keeping me so well informed as my mother had been placed there as an emergency. She is a long way from both myself and my brother which has made visiting very difficult. On my visit the staff were all helpful.
How likely would you be to recommend Queen Mary's? Extremely Likely
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Julien Payne, Managing Director at Queen Mary's responded to this review on 04 May 2016:
Dear Samantha, thank you so much for your kind words regarding Queen Marys and the care that your mother is receiving. I am sure that the staff will be delighted when they hear about how well they are doing. With Best Wishes, Julien Payne
Review submitted from a Website Submission by Joanne B (Daughter of Resident) on Thursday 20 August 2015. Relates to August 2015.
My stepdad (pretty much my dad really) recently passed away here having spent his last 3 to 4 months as a resident. The care he received could not have been better. As his health deteriorated, it was recognised and the level of care was increased accordingly. All the staff were incredibly kind and caring both to him and to us, his family, with time to discuss things with us and a sense of humour too. Nothing was too much trouble and any of our concerns were listened to and acted on. Thank you so much, it is enormously appreciated.
How likely would you be to recommend Queen Mary's? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Queen Mary's