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- Mulberry House - Specialist Residential & Nursing Care







At Mulberry House, dedicated and experienced team is at the heart of the care provided.
Their staff bring a wealth of knowledge and experience to their roles and are committed to getting to know each resident as an individual. They take time to understand people's personalities, preferences, routines and life experiences, enabling them to provide care that is genuinely centred around them.
Kindness, patience and consistency are central to their approach. By...
Care Provided by Mulberry House - Specialist Residential & Nursing Care
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on care needs assessment
The price(s) shown are provided by the care home. Contact Mulberry House - Specialist Residential & Nursing Care for full pricing details and T&Cs.
Contact Mulberry House - Specialist Residential & Nursing Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Integrum Care Group
- Private Owned
Person in charge
- Tara Cross (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Mulberry House - Specialist Residential & Nursing Care Reviews (49)
Mulberry House - Specialist Residential & Nursing Care has a Review Score of 9.0 (8.982) out of 10, based on 10 reviews in the last 2 years.
Over all time Mulberry House - Specialist Residential & Nursing Care has 49 reviews.
My mother was placed into Mulberry House from her own home one month ago. My mum, my sister, myself and Mum's visitors cannot fault the homely environment within Mulberry. All the staff are wonderful and every patient is treated as if they were their own parent. Mulberry is like a home from home.
My sister has been in the home for the last few months and the conditions were not ideal then - but my last visit was a disappointment. The lack of enough staff, cleaning and general appearance of the outside and inside of the building has reduced to quite a sad state. My sister needs more one to one time. She thrives on people talking - in turn, she would make more effort herself.
We are sorry you remain disappointed with the appearance and cleanliness of the Service. Mulberry House is a beautifully extended large Edwardian Mansion House, with extensive gardens and grounds. The Service has recently benefited from large amounts of investment into refurbishment with many new...
All areas kept very clean. Care is quite good. Mum kept quite comfortable, although she has been bedridden for the past eighteen months.
Cannot comment on food as mum eats very little. She is unable to take part in activities but does like music in her room. The hairdresser visits and mum receives podiatry care on a regular basis.
My mother was a resident at Mulberry House for six months and received excellent care and support. The staff were very kind and helpful throughout her stay. Her end of life care was handled with dignity and respect.
My brother has a very complex care need and is not an easy person to look after, he arrived at Mulberry House with very inadequate records and no personal effects. The assistance manager has been amazing. She has made sure that my brother has had the support and care he needs - sometimes spending whole days on the phone to get it. She had made a massive difference to the quality of care - she's a real champion.
I was forced to make the difficult decision to put my auntie into a care home. This is a point I had dreaded but the help received from Queen Mary’s was above and beyond. The care and compassion shown to my aunt was as if she was their own relative and they made the process so much easier for me! Her care package was tailored to meet her needs and that was shown to help by how quickly my aunt settled in! From the manager to the care staff to the chef they were so friendly and I cannot thank them enough for all they did for me and my family and most importantly my auntie!
My mother has been here only 6 days so my experience is limited. However, the staff are all very attentive and helpful.
I find the staff very polite and helpful. The room is clean and always tidy. I find the room very hot as the windows don't open wide but Mum likes it hot so not a problem for her.
I have found the staff to be really helpful and caring and always willing to talk if you have any concerns.
Our family are very pleased with the excellent care my father receives. He has been there two years and is very content. Nothing is too much trouble for the staff it is a very happy environment. We as a family, cannot praise the staff enough.
The quality of care that my brother as is exceptional, always a smiling face on offer.
I can't really comment on the food, although I know my brother enjoys it most of the time and he is never left hungry.
I feel that I have to mention two members of staff in particular. The compassion of these two goes well beyond the call of duty. A real asset to the care home, as everyone is.
Just all round excellent
Queen Mary's is a caring and friendly home. Mum is settled and well cared for. The staff are all very friendly and welcoming. I have no complaints and would recommend this home.
All good. No problems
Queen Mary's is a very welcoming nursing home, with lovely friendly staff. From my personal point of view, they have lots going on but my mother chooses to stay in bed all day. Although she could take part in lots of activities, because of this I feel that it is a lot of money to pay out monthly to lay in bed. Having said that, I do really appreciate the fact that it is not an easy job nursing someone who is not mobile. Thank you.
The staff appear pleasant.
Dad came to this home as his previous home was closing down. We have always been made welcome as has Dad. There have been issues related to "tea" (drink) but have and are being addressed. Continuing Dad's needs to the catering team has taken a while. Some carers have not been up to acceptable standard regarding moving and positioning and interpersonal skills but the majority are excellent. Management are attentive and keep us informed when needed. The home is comfortable and encourages Dad to partake in activities.
My father was in the hospital for more than 6 months. He was very poorly and had 'complex needs' but Queen Mary's offered him a place and as a family, we are so grateful. The staff, the room, the care is so lovely and we couldn't have found a better place. We just want to say a massive thank you to everyone at Queen Mary's.
My mother has been a resident of Queen Mary's Nursing Home for several years. She is looked after by a caring team of staff and has opportunities to be as independent as she can be. Whenever a problem has arisen I have found the home manager to be quickly responsive. The nursing staff have taken good care of Mum and it is due to the standard of attention that Mum continues to thrive.
Have always felt that my mother has been well cared for, with respect and dignity. Staff are very good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mulberry House - Specialist Residential & Nursing Care.
There are no upcoming events for Mulberry House - Specialist Residential & Nursing Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Mulberry House - Specialist Residential & Nursing Care.
Accreditations
There are no accreditations posted yet for Mulberry House - Specialist Residential & Nursing Care.
Meet the Team (3)

Home Manager for Mulberry House and Director for The Mulberry Community.
After finishing university, I was unsure what career path I wanted. I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path.
My whole family were ex-army, and I looked into doing my nurse training within the armed forces, which started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps.
I started my student nurse training with the Army at the University of Portsmouth, becoming a registered nurse in adult health.
I had a varied and exciting Army career, being deployed on multiple operational tours to Iraq, Kuwait and Bosnia, as well as working in a multitude of Ministry of Defence hospital units across the UK and carrying out military exercises. I worked predominantly as a high dependency surgical nurse.
As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.
As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do.
I found, however, that the environment suited me really well; I loved the ethos and the camaraderie with colleagues you get to know so well and the drive to do a good job that was at the heart of everything.
Time progressed, and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014.
We have built a strong team of dedicated and long-serving professionals at Mulberry House, and I still love it as much as the first day I walked in. It's an absolute rollercoaster some days, but I always strive for us to do things better.

I have been a Registered Nurse for 15 years, first in my country and then for the last 12 years in the UK.
I joined the Mulberry House Team in July 2021, and since then I have been working alongside my colleagues to make a difference in our residents’ lives.
Mulberry House is home to 68 residents; some of them come to live here permanently, others on a temporary basis; however, our aim is to provide outstanding care to all of them and to treat them with respect and dignity.
It can be a very challenging job some days, but this has always been a motivation in itself to aspire to improve and do things better.

Heather is the Senior HR Administrator at Mulberry House.
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