Mulberry House - Specialist Residential & Nursing Care

My mother was placed into Mulberry House from her own home one month ago. My mum, my sister, myself and Mum's visitors cannot fault the homely environment within Mulberry. All the staff are wonderful and every patient is treated as if they were their own parent. Mulberry is like a home from home.

My sister has been in the home for the last few months and the conditions were not ideal then - but my last visit was a disappointment. The lack of enough staff, cleaning and general appearance of the outside and inside of the building has reduced to quite a sad state. My sister needs more one to one time. She thrives on people talking - in turn, she would make more effort herself.

Cannot comment on food as mum eats very little. She is unable to take part in activities but does like music in her room. The hairdresser visits and mum receives podiatry care on a regular basis.

My mother was a resident at Mulberry House for six months and received excellent care and support. The staff were very kind and helpful throughout her stay. Her end of life care was handled with dignity and respect.

My brother has a very complex care need and is not an easy person to look after, he arrived at Mulberry House with very inadequate records and no personal effects. The assistance manager has been amazing. She has made sure that my brother has had the support and care he needs - sometimes spending whole days on the phone to get it. She had made a massive difference to the quality of care - she's a real champion.

I was forced to make the difficult decision to put my auntie into a care home. This is a point I had dreaded but the help received from Queen Mary’s was above and beyond. The care and compassion shown to my aunt was as if she was their own relative and they made the process so much easier for me! Her care package was tailored to meet her needs and that was shown to help by how quickly my aunt settled in! From the manager to the care staff to the chef they were so friendly and I cannot thank them enough for all they did for me and my family and most importantly my auntie!

My mother has been here only 6 days so my experience is limited. However, the staff are all very attentive and helpful.

I find the staff very polite and helpful. The room is clean and always tidy. I find the room very hot as the windows don't open wide but Mum likes it hot so not a problem for her.

I have found the staff to be really helpful and caring and always willing to talk if you have any concerns.

Our family are very pleased with the excellent care my father receives. He has been there two years and is very content. Nothing is too much trouble for the staff it is a very happy environment. We as a family, cannot praise the staff enough.

I feel that I have to mention two members of staff in particular. The compassion of these two goes well beyond the call of duty. A real asset to the care home, as everyone is.

Just all round excellent

Queen Mary's is a caring and friendly home. Mum is settled and well cared for. The staff are all very friendly and welcoming. I have no complaints and would recommend this home.

All good. No problems

Queen Mary's is a very welcoming nursing home, with lovely friendly staff. From my personal point of view, they have lots going on but my mother chooses to stay in bed all day. Although she could take part in lots of activities, because of this I feel that it is a lot of money to pay out monthly to lay in bed. Having said that, I do really appreciate the fact that it is not an easy job nursing someone who is not mobile. Thank you.

The staff appear pleasant.

Dad came to this home as his previous home was closing down. We have always been made welcome as has Dad. There have been issues related to "tea" (drink) but have and are being addressed. Continuing Dad's needs to the catering team has taken a while. Some carers have not been up to acceptable standard regarding moving and positioning and interpersonal skills but the majority are excellent. Management are attentive and keep us informed when needed. The home is comfortable and encourages Dad to partake in activities.

My father was in the hospital for more than 6 months. He was very poorly and had 'complex needs' but Queen Mary's offered him a place and as a family, we are so grateful. The staff, the room, the care is so lovely and we couldn't have found a better place. We just want to say a massive thank you to everyone at Queen Mary's.

My mother has been a resident of Queen Mary's Nursing Home for several years. She is looked after by a caring team of staff and has opportunities to be as independent as she can be. Whenever a problem has arisen I have found the home manager to be quickly responsive. The nursing staff have taken good care of Mum and it is due to the standard of attention that Mum continues to thrive.

Have always felt that my mother has been well cared for, with respect and dignity. Staff are very good.