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- Mulberry House - Specialist Residential & Nursing Care







At Mulberry House, dedicated and experienced team is at the heart of the care provided.
Their staff bring a wealth of knowledge and experience to their roles and are committed to getting to know each resident as an individual. They take time to understand people's personalities, preferences, routines and life experiences, enabling them to provide care that is genuinely centred around them.
Kindness, patience and consistency are central to their approach. By...
Care Provided by Mulberry House - Specialist Residential & Nursing Care
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on care needs assessment
The price(s) shown are provided by the care home. Contact Mulberry House - Specialist Residential & Nursing Care for full pricing details and T&Cs.
Contact Mulberry House - Specialist Residential & Nursing Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Integrum Care Group
- Private Owned
Person in charge
- Tara Cross (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Mulberry House - Specialist Residential & Nursing Care Reviews (49)
Mulberry House - Specialist Residential & Nursing Care has a Review Score of 9.0 (8.982) out of 10, based on 10 reviews in the last 2 years.
Over all time Mulberry House - Specialist Residential & Nursing Care has 49 reviews.
All the family are thoroughly happy with the care given and my husband is very happy with everything and everyone at the home.
My mother has dementia/alzheimer's and has been at Queen Mary's since March 2016. I usually describe her situation as "contented". She can recognise that staff are caring and doesn't flinch or get upset by their presence. She eats all her food and is well looked after. She always has a jug of juice and gets plenty of fluids. She is warm and comfortable. The carers make regular visits if she is in her room and keep her notes up to date. All in all, very satisfied.
The care seems adequate. My wife is helped to get up and taken to the lounge. She is unable to stand, walk or eat by herself but seems to have adequate care.
The staff are excellent and whilst they work in challenging conditions they do their utmost to make sure that my mother's needs are catered for.
I cannot praise this home enough - keep up the good work.
Always clean and well looked after. I am satisfied with the care.
Could always do with a drink on my visits.
I have no previous experience of care homes so I am happy with what I see for my mother at this difficult time.
All the staff have been so kind and caring to my mother. I would like to thank the deputy manager for keeping me so well informed as my mother had been placed there as an emergency. She is a long way from both myself and my brother which has made visiting very difficult. On my visit the staff were all helpful.
Dear Samantha, thank you so much for your kind words regarding Queen Marys and the care that your mother is receiving. I am sure that the staff will be delighted when they hear about how well they are doing. With Best Wishes, Julien Payne
My stepdad (pretty much my dad really) recently passed away here having spent his last 3 to 4 months as a resident. The care he received could not have been better. As his health deteriorated, it was recognised and the level of care was increased accordingly. All the staff were incredibly kind and caring both to him and to us, his family, with time to discuss things with us and a sense of humour too. Nothing was too much trouble and any of our concerns were listened to and acted on. Thank you so much, it is enormously appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Mulberry House - Specialist Residential & Nursing Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Mulberry House - Specialist Residential & Nursing Care.
Accreditations
There are no accreditations posted yet for Mulberry House - Specialist Residential & Nursing Care.
Meet the Team (3)

Home Manager for Mulberry House and Director for The Mulberry Community.
After finishing university, I was unsure what career path I wanted. I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path.
My whole family were ex-army, and I looked into doing my nurse training within the armed forces, which started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps.
I started my student nurse training with the Army at the University of Portsmouth, becoming a registered nurse in adult health.
I had a varied and exciting Army career, being deployed on multiple operational tours to Iraq, Kuwait and Bosnia, as well as working in a multitude of Ministry of Defence hospital units across the UK and carrying out military exercises. I worked predominantly as a high dependency surgical nurse.
As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.
As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do.
I found, however, that the environment suited me really well; I loved the ethos and the camaraderie with colleagues you get to know so well and the drive to do a good job that was at the heart of everything.
Time progressed, and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014.
We have built a strong team of dedicated and long-serving professionals at Mulberry House, and I still love it as much as the first day I walked in. It's an absolute rollercoaster some days, but I always strive for us to do things better.

I have been a Registered Nurse for 15 years, first in my country and then for the last 12 years in the UK.
I joined the Mulberry House Team in July 2021, and since then I have been working alongside my colleagues to make a difference in our residents’ lives.
Mulberry House is home to 68 residents; some of them come to live here permanently, others on a temporary basis; however, our aim is to provide outstanding care to all of them and to treat them with respect and dignity.
It can be a very challenging job some days, but this has always been a motivation in itself to aspire to improve and do things better.

Heather is the Senior HR Administrator at Mulberry House.
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