At Mulberry House, dedicated and experienced team is at the heart of the care provided.
Their staff bring a wealth of knowledge and experience to their roles and are committed to getting to know each resident as an individual. They take time to understand people's personalities, preferences, routines and life experiences, enabling them to provide care that is genuinely centred around them.
Kindness, patience and consistency are central to their approach. By...
At Mulberry House, dedicated and experienced team is at the heart of the care provided.
Their staff bring a wealth of knowledge and experience to their roles and are committed to getting to know each resident as an individual. They take time to understand people's personalities, preferences, routines and life experiences, enabling them to provide care that is genuinely centred around them.
Kindness, patience and consistency are central to their approach. By building positive relationships with residents and working closely with families and other professionals, their team creates a supportive environment where people can feel comfortable, valued and understood.
Based in St Leonards-on-Sea, near Hastings, Mulberry House offers high-quality care in a warm, relaxed and welcoming residential setting.
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Care Provided by Mulberry House - Specialist Residential & Nursing Care
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 72 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Acquired Brain Injury (ABI)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Stairlift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,600
From £1,600
Residential Dementia Care
From £1,600
From £1,600
Nursing Care
From £1,600
From £1,600
Nursing Dementia Care
From £1,600
From £1,600
Contact Mulberry House - Specialist Residential & Nursing Care to confirm what's included and get a personalised quote:
Fees are dependent on care needs assessment
The price(s) shown are provided by the care home. Contact Mulberry House - Specialist Residential & Nursing Care for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Mulberry House - Specialist Residential & Nursing Care has a Review Score of 8.8 (8.811) out of 10, based on 9 reviews in the last 2 years. Over all time Mulberry House - Specialist Residential & Nursing Care has 49 reviews.
Reviewer Connection to Mulberry House - Specialist Residential & Nursing Care
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Showing 49 reviews matching selected criteria
Review from M W (Wife of Resident) published on 20 April 2017 Submitted via Review Postal Card•
Overall Experience
All the family are thoroughly happy with the care given and my husband is very happy with everything and everyone at the home.
All the family are thoroughly happy with the care given and my husband is very happy with everything and everyone at the home.
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Review from Liz H (Daughter of Resident) published on 13 April 2017 Submitted via Review Postal Card•
Overall Experience
My mother has dementia/alzheimer's and has been at Queen Mary's since March 2016. I usually describe her situation as "contented". She can recognise that staff are caring and doesn't flinch or get upset by their presence. She eats all her food and is well looked after. She always has a jug of juice...
My mother has dementia/alzheimer's and has been at Queen Mary's since March 2016. I usually describe her situation as "contented". She can recognise that staff are caring and doesn't flinch or get upset by their presence. She eats all her food and is well looked after. She always has a jug of juice and gets plenty of fluids. She is warm and comfortable. The carers make regular visits if she is in her room and keep her notes up to date. All in all, very satisfied.
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Review from Geoffrey B (Husband of Resident) published on 12 April 2017 Submitted via Review Postal Card•
Overall Experience
The care seems adequate. My wife is helped to get up and taken to the lounge. She is unable to stand, walk or eat by herself but seems to have adequate care.
The care seems adequate. My wife is helped to get up and taken to the lounge. She is unable to stand, walk or eat by herself but seems to have adequate care.
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Review from Barbara R (Daughter of Resident) published on 12 April 2017 Submitted via Review Postal Card•
Overall Experience
During my mother's residence (four and a half years), she has been treated with compassion and respect at all times. The staff are excellent and whilst they work in challenging conditions they do their utmost to make sure that my mother's needs are catered for.
I cannot praise this home enough -...
During my mother's residence (four and a half years), she has been treated with compassion and respect at all times. The staff are excellent and whilst they work in challenging conditions they do their utmost to make sure that my mother's needs are catered for.
I cannot praise this home enough - keep up the good work.
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Review from M P (Wife of Resident) published on 12 April 2017 Submitted via Review Postal Card•
Overall Experience
Always clean and well looked after. I am satisfied with the care.
Always clean and well looked after. I am satisfied with the care.
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Review from P PM (Son of Resident) published on 12 April 2017 Submitted via Review Postal Card•
Overall Experience
Door pad worked really well. Greeted by staff which was excellent. Collected tall chair from small lounge so I could sit with my mother. She was sleepy but happy. The game of musical bingo in the big lounge was great fun.
Could always do with a drink on my visits.
Door pad worked really well. Greeted by staff which was excellent. Collected tall chair from small lounge so I could sit with my mother. She was sleepy but happy. The game of musical bingo in the big lounge was great fun.
Could always do with a drink on my visits.
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Review from Nick H (Son of Resident) published on 19 October 2016 Submitted via Review Postal Card•
Overall Experience
I find the above nursing home comfortable for my mother (age 90). Staff seem to be very caring and friendly.
I have no previous experience of care homes so I am happy with what I see for my mother at this difficult time.
I find the above nursing home comfortable for my mother (age 90). Staff seem to be very caring and friendly.
I have no previous experience of care homes so I am happy with what I see for my mother at this difficult time.
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Review from Samantha H (Daughter of Resident) published on 4 May 2016 Submitted via Review Postal Card•
Overall Experience
All the staff have been so kind and caring to my mother. I would like to thank the deputy manager for keeping me so well informed as my mother had been placed there as an emergency. She is a long way from both myself and my brother which has made visiting very difficult. On my visit the staff were...
All the staff have been so kind and caring to my mother. I would like to thank the deputy manager for keeping me so well informed as my mother had been placed there as an emergency. She is a long way from both myself and my brother which has made visiting very difficult. On my visit the staff were all helpful.
↩Reply from Julien Payne, Managing Director at Mulberry House - Specialist Residential & Nursing Care
Dear Samantha, thank you so much for your kind words regarding Queen Marys and the care that your mother is receiving. I am sure that the staff will be delighted when they hear about how well they are doing. With Best Wishes, Julien Payne
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Review from Joanne B (Daughter of Resident) published on 20 August 2015 Submitted via Website•
Overall Experience
My stepdad (pretty much my dad really) recently passed away here having spent his last 3 to 4 months as a resident. The care he received could not have been better. As his health deteriorated, it was recognised and the level of care was increased accordingly. All the staff were incredibly kind and...
My stepdad (pretty much my dad really) recently passed away here having spent his last 3 to 4 months as a resident. The care he received could not have been better. As his health deteriorated, it was recognised and the level of care was increased accordingly. All the staff were incredibly kind and caring both to him and to us, his family, with time to discuss things with us and a sense of humour too. Nothing was too much trouble and any of our concerns were listened to and acted on. Thank you so much, it is enormously appreciated.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Mulberry House - Specialist Residential & Nursing Care.
Accreditations
There are no accreditations posted yet for Mulberry House - Specialist Residential & Nursing Care.
Meet the Team (3)
Tara CrossJob Title Home ManagerJoined 2014
Home Manager for Mulberry House and Director for The Mulberry Community.
After finishing university, I was unsure what career path I wanted. I had...
Home Manager for Mulberry House and Director for The Mulberry Community.
After finishing university, I was unsure what career path I wanted. I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path.
My whole family were ex-army, and I looked into doing my nurse training within the armed forces, which started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps.
I started my student nurse training with the Army at the University of Portsmouth, becoming a registered nurse in adult health.
I had a varied and exciting Army career, being deployed on multiple operational tours to Iraq, Kuwait and Bosnia, as well as working in a multitude of Ministry of Defence hospital units across the UK and carrying out military exercises. I worked predominantly as a high dependency surgical nurse.
As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.
As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do.
I found, however, that the environment suited me really well; I loved the ethos and the camaraderie with colleagues you get to know so well and the drive to do a good job that was at the heart of everything.
Time progressed, and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014.
We have built a strong team of dedicated and long-serving professionals at Mulberry House, and I still love it as much as the first day I walked in. It's an absolute rollercoaster some days, but I always strive for us to do things better.
Elena DraghiciJob Title Deputy ManagerJoined 2021
I have been a Registered Nurse for 15 years, first in my country and then for the last 12 years in the UK.
I joined the Mulberry House Team in July...
I have been a Registered Nurse for 15 years, first in my country and then for the last 12 years in the UK.
I joined the Mulberry House Team in July 2021, and since then I have been working alongside my colleagues to make a difference in our residents’ lives.
Mulberry House is home to 68 residents; some of them come to live here permanently, others on a temporary basis; however, our aim is to provide outstanding care to all of them and to treat them with respect and dignity.
It can be a very challenging job some days, but this has always been a motivation in itself to aspire to improve and do things better.
Heather LayneJob Title Senior HR Administrator
Heather is the Senior HR Administrator at Mulberry House.
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