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Mulberry House - Specialist Residential & Nursing Care

7 Hollington Park Road, St Leonards-on-Sea, East Sussex TN38 0SE
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Mulberry House - Specialist Residential & Nursing Care, St Leonards-on-Sea
Mulberry House - Specialist Residential & Nursing Care, St Leonards-on-Sea
Mulberry House - Specialist Residential & Nursing Care, St Leonards-on-Sea

At Mulberry House, dedicated and experienced team is at the heart of the care provided.

Their staff bring a wealth of knowledge and experience to their roles and are committed to getting to know each resident as an individual. They take time to understand people's personalities, preferences, routines and life experiences, enabling them to provide care that is genuinely centred around them.

Kindness, patience and consistency are central to their approach. By...  

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Care Provided by Mulberry House - Specialist Residential & Nursing Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600
Nursing Dementia CareFrom £1,600From £1,600

Fees are dependent on care needs assessment

Contact Mulberry House - Specialist Residential & Nursing Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tara Cross (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (4)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Mulberry House - Specialist Residential & Nursing Care Reviews (49)

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9.0

Mulberry House - Specialist Residential & Nursing Care has a Review Score of 9.0 (8.982) out of 10, based on 10 reviews in the last 2 years. Over all time Mulberry House - Specialist Residential & Nursing Care has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from Lisa B (Son of Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

I found the home professional and caring towards my son. He had many challenging behaviours which were dealt with very professionally. His end of life care was excellent.

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Review from Lee W (Friend of Resident) published on 7 March 2026 Submitted via Postal Card
Overall Experience

Overall, very good. Disappointed not to see the lady at reception.

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Review from Sheridan W (Wife of Resident) published on 4 March 2026 Submitted via Postal Card
Overall Experience
Mulberry House is a very welcoming home. The staff are so attentive and caring. Always show kindness.

The food is very good, rooms nice and clean, garden is kept to a high standard which is lovely patients.

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Review from L O (Friend of Resident) published on 4 March 2026 Submitted via Postal Card
Overall Experience

The home is very clean, beautifully presented and the staff are very friendly and attentive.

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Review from Jaqueline R (Wife of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience
I have always been greeted with courtesy by all members of staff when arriving and during my visit. My husband's room always looks tidy and smells nice, as does the lounge and dining areas. The residents I have contact with all seem content, and staff are obliging in sorting out seating for me or doing other requests.

More than happy with my husband's care.

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Review from E R (Stepfather of Resident) published on 18 August 2025 Submitted via Postal Card
Overall Experience

Staff are very good and caring.

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Review from Maria S (Daughter of Resident) published on 21 February 2025 Submitted via Website
Overall Experience

I want to thank you all so much for the super care you provided for Mum in Room 5 Mulberry Hollington Park Road since mid to late 2020. I know you will miss her as much as we will on her passing early today 8th February 2025. Many thanks again for her care and definitely recommend this nursing home.

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Review from E B (Wife of Resident) published on 30 January 2025 Submitted via Website
Overall Experience
Following a stroke last autumn I had to make the very difficult decision to put my husband in a care home. How lucky was I to find Mulberry House so close to home?

Sadly he passed away in early January, but in his last three months, he received exceptional care from the staff at Mulberry House. From the cheerful cleaners to the friendly and efficient maintenance team, nothing was too much trouble, but my special thanks go to the care assistants and the nursing staff whose care and compassion I shall be forever grateful for.

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Review from T E (Son-in-law of Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience

Have always found the carers and administrators at the home to be very helpful and polite. Always attentive to requests or questions. My relative has settled in very well and gets on with most of the carers.

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Review from Elaine M (Respite Resident) published on 17 October 2024 Submitted via Website
Overall Experience

I can't praise the staff enough at Mulberry House. They have helped me get back from a very bad place and because of the people at Mulberry, I am better and will move to a supported living shared home. I would especially praise the activities staff and admin but all the staff are fantastic at what they do and it's like a family and feels like home.

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Review from Suzy B (Daughter of Resident) published on 30 August 2024 Submitted via Website
Overall Experience

My mum has been in Mulberry House for the past few months following a stroke in February this year. Out of all the homes I have visited during the past 6 years of caring for my parents, Mulberry House was above and beyond the best that I have experienced. The team/staff at Mulberry are exceptional - nothing was too much for any of them who carried out their work in a kind, efficient and extremely cheerful manner. They interact with their residents in such a lovely way - it was a joy to watch. Some of the female staff danced and sang, engaging with their clients daily and all the staff entertained them, cared for them, followed them around, cleaned them, fed them, kept them safe and loved - and responded to all the requests quickly (no matter how bizarre they might have been) all with a smile and caring tone. I cannot recommend Mulberry House highly enough - the whole team are absolutely amazing.

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Review from M S (Husband of Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience

Excellent care, especially the staff who are wonderful. My wife is bedbound but receives all the care she needs. The cleanliness of her rooms is exemplary. She suffers from Alziemers but seems happy in the home in her own little way.

Reply from Tara Cross, Registered Care Home Manager at Mulberry House - Specialist Residential & Nursing Care

Thanks so much for your lovely words. Your love, care and commitment shine through on your daily visits to the home.

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Review from A P (Son of Resident) published on 22 March 2024 Submitted via Postal Card
Overall Experience

My mother has been resident with you for nearly four years. She is confined to bed and cannot walk. During this time we have found the staff and management to be supportive, kind and informative to her and us. We are very happy with all the care provided. She feels safe and secure and very happy, which brings us much comfort as we are unable to look after her ourselves due to my disability. Thank you for everything.

Reply from Tara Cross, Registered Care Home Manager at Mulberry House - Specialist Residential & Nursing Care

Thanks so much for you lovely words, I will pass them on to the the staff. It is an absolute pleasure to care for your Mum, I'm so pleased that she and her family are happy and comfortable here at Mulberry House.

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Review from Jo M (Daughter of Resident) published on 24 June 2022 Submitted via Website
Overall Experience

My old mum, who suffered from Alzheimer's, was moved to Mulberry House in February 2022 and she passed away there in June 2022. I cannot speak highly enough of the wonderful staff who cared for her while she was there as I was unable to as I live in the north east. Nothing was too much trouble and they made her last few months happy ones. Carers do not get enough credit, especially those who care for people who are at the end of their lives. These people are truly remarkable and what they do is far more than a job to them. They have my admiration and deepest respect. I will be eternally grateful for what they did for Mum. Thank you so much to you all.

Reply from Angie Peterson, Client Relationship Manager at Mulberry House - Specialist Residential & Nursing Care
Hi Jo M,
Thank you so much for your kind review.

The team at Mulberry were honoured to look after your mum and make those months as lovely as possible whilst she was in our home.

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Review from Anne R (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card
Overall Experience

Mum has been in Mulberry House for 9 months and she is very happy. The staff are wonderful and are always there to help her. Being almost deaf and with dementia, things can be scary for her but the staff always make her feel comfortable and put her first. I can't thank them enough. Being able to visit today for the first time in 5 months has been wonderful. She was so happy.

Reply from Tara Cross, Registered Care Home Manager at Mulberry House - Specialist Residential & Nursing Care

Thanks so much for the kind words and it's always a pleasure to hear Mum is so settled. We are so happy to be able to welcome visitors back, following our risk assessments. We are providing a Covid secure environment as much as possible so that residents and their loved ones can be together.

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Review from Amanda (Daughter of Resident) published on 23 June 2020 Submitted via Website
Overall Experience
My mother stayed at Mulberry as a respite guest for 2 weeks. Due to COVID, we were unable to visit so a very stressful time for the family. All the staff at Mulberry were fantastic during this time. They answered all our concerns with empathy and kept us updated and supported each day whatever time we called them.
Mum was very pleased with 'all the lovely staff that have been so kind to me'.

Thank you Mulberry, we couldn't have asked for more even though this must be a very stressful time for you all as well.

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Review from V R (Sister of Resident) published on 3 April 2020 Submitted via Postal Card
Overall Experience

My sister has been cared for at Mulberry House for 4-5 months. My sister is always clean and comfortable and well-fed. The staff is cheerful and helpful. They also make visitors welcome.

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Review from R B (Husband of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Very satisfied with the nursing and care. Sometimes they could do with extra carers at busy times, such as meal times and breaks.

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Review from Anne S (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card
Overall Experience

Mum has been at the home now for over 4 years and overall the care has been good with only a few hiccups. Mum is now receiving palliative care and the level of care has been amazing and committed. I am very thankful for this at this very hard time. Thank you to all staff.

Reply from Tara Cross, Registered Care Home Manager at Mulberry House - Specialist Residential & Nursing Care

It is always a deep personal satisfaction for staff to know that they have provided the best possible care to someone, particularly at the end of their life and when they have formed such a close attachment to an individual they have cared for over years. Thank you so much for your lovely feedback, especially during such a difficult time for you and your family.

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Review from F W (Husband of Resident) published on 21 October 2019 Submitted via Postal Card
Overall Experience
I am very concerned about my wife's health and safety. The residential home is dirty as are the toilets. My wife's room is also dirty. There aren't any carers in the lounge to assist the residents which puts them in a very dangerous and vulnerable position.
The purified food I give to my wife is a very small portion. Mealtimes are irregular. Personal care for my wife is very poor. She often smells of body odour and has dirty clothes on.

I have visited lunchtimes and seen her breakfast, untouched, congealing. My wife cannot feed herself and I am so concerned about her health. I take porridge in every day and feed her myself because she has lost so much weight.

Reply from Tara Cross, Registered Care Home Manager at Mulberry House - Specialist Residential & Nursing Care

We are very sorry this relative has made a vexatious complaint despite all our repeated attempts, as well as myriad health and social care professionals involved, to help him understand his Wife's overall health and condition. This client, whom remains within our care, despite her husband's...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Meet the Team (3)

Tara Cross
Tara CrossJob Title:Home ManagerJoined: 2014

Home Manager for Mulberry House and Director for The Mulberry Community.

After finishing university, I was unsure what career path I wanted. I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path.

My whole family were ex-army, and I looked into doing my nurse training within the armed forces, which started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps.

I started my student nurse training with the Army at the University of Portsmouth, becoming a registered nurse in adult health.

I had a varied and exciting Army career, being deployed on multiple operational tours to Iraq, Kuwait and Bosnia, as well as working in a multitude of Ministry of Defence hospital units across the UK and carrying out military exercises. I worked predominantly as a high dependency surgical nurse.

As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.

As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do.

I found, however, that the environment suited me really well; I loved the ethos and the camaraderie with colleagues you get to know so well and the drive to do a good job that was at the heart of everything.

Time progressed, and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014.

We have built a strong team of dedicated and long-serving professionals at Mulberry House, and I still love it as much as the first day I walked in. It's an absolute rollercoaster some days, but I always strive for us to do things better.

Elena Draghici
Elena DraghiciJob Title:Deputy ManagerJoined: 2021

I have been a Registered Nurse for 15 years, first in my country and then for the last 12 years in the UK.

I joined the Mulberry House Team in July 2021, and since then I have been working alongside my colleagues to make a difference in our residents’ lives.

Mulberry House is home to 68 residents; some of them come to live here permanently, others on a temporary basis; however, our aim is to provide outstanding care to all of them and to treat them with respect and dignity.

It can be a very challenging job some days, but this has always been a motivation in itself to aspire to improve and do things better.

Heather Layne
Heather LayneJob Title:Senior HR Administrator

Heather is the Senior HR Administrator at Mulberry House.

Frequently Asked Questions about Mulberry House - Specialist Residential & Nursing Care

What types of Care is Mulberry House - Specialist Residential & Nursing Care registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mulberry House - Specialist Residential & Nursing Care have?

There are 68 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Mulberry House - Specialist Residential & Nursing Care?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Mulberry House - Specialist Residential & Nursing Care to the centre of St Leonards-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mulberry House - Specialist Residential & Nursing Care to verify any information. View our terms and conditions. Mulberry House - Specialist Residential & Nursing Care has an Enhanced Service -more info.