Downlands Nursing Home is a twenty-three capacity Hove residential facility with a versatile care portfolio, from a local provider with over two decades of experience in achieving effective daily care packages.
Secluded gardens and homely interiors combine with a friendly team of staff who are keen to ensure that service users are able to achieve an active daily lifestyle, in which they feel respected and able to pursue personal interests.
The service looks to remain up-to-date with a developing care sector, learning all it can from inspections and keeping strong links with local health professionals.
Downlands has a Review Score of 9.8 (9.833) out of 10, based on 18 reviews in the last 2 years. Over all time Downlands has 45 reviews.
Overall Experience
41
4
0
0
0
Date Published
45
4
10
18
27
Reviewer Connection to Downlands
24
7
3
2
2
1
1
1
1
1
1
1
Total of 45, showing 41-45
Review from Caroline D (Daughter of Resident) published on 4 April 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been at Downlands for some time and staff have become skilled at anticipating her needs, as she is unable to communicate. All her care has to be provided for her. When I visit, she is always happy, clean and comfortable and I am more than satisfied with the standard of care that she receives.
I feel reassured that she is safe and well-looked-after. Mum enjoys the activities, especially the music sessions and staff always bring her downstairs for these. The home manager and her team are always available to talk to if I have any questions or concerns and they keep me informed of any changes in mum's condition. The decor at Downlands is a bit dated and needs some attention but, to me, it is the care and the attitude of the staff that matters, rather than the fixtures and fittings. I also like the fact that the staff group has remained fairly constant since mum moved here, so she has been able to get used to the same people and they too, have been able to get used to her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Vanessa B (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
As a family, we were very pleased with the care given to my mother in the five months she was at Downlands before she peacefully passed away. The staff were very caring and compassionate to my mum and also very supportive to myself. I will miss them all! I found it to be well managed with adequate amount
of staff. The nurses made sure everything ran smoothly and contacted doctors for advice or visits when needed. I literally didn't have to do anything except visit my mum. The home's decor is a bit dated in areas but steps are being taken to rectify this. Overall it is a wonderful care home.
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Review from Maria N (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am a local GP and my father spent 6 months in excellent, diligent, professional and kind care. The home has an excellent manager and the entire team are all kind and have great interest in people as individuals and personalise the care. There was always timely communication with family and coordination
of care with the GP and/or relevant specialist community care teams.
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Review from B C (Friend of Resident) published on 29 August 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
We were very impressed by the standard of care given to our friend in his last days. The gentle and compassionate approach was reassuring for us and there was a concern for us in the situation of anxiety and bereavement. We appreciated his light and airy room and the general feeling of the nursing home.
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Review from J F (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Nice care home and staff, very caring and polite.
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Current Review Score: 9.8 (9.833)
Overview of Review Score
The Review Score of 9.8 (9.833) out of 10 for Downlands is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Downlands is calculated as follows:
(
(172 Excellents x 5)
+
(30 Goods x 4)
+
(2 Satisfactorys x 3)
)
÷ 204 Ratings = 4.833
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Downlands is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 23 registered maximum number of service users is 4.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
4 Sep 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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