Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.7 96 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.
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Care Provided by Victoria Chatsworth

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chatsworth to find out the exact price for your requirements.

Contact Victoria Chatsworth to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Victoria Chatsworth to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Sheriff (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chatsworth Reviews (96)

9.7

Victoria Chatsworth has a Review Score of 9.7 (9.745) out of 10, based on 42 reviews in the last 2 years.
Over all time Victoria Chatsworth has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Victoria Chatsworth
  • 43
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  • 5
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Total of 96, showing 81-96
Review from T M (Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my stay, I have been given care and attention to the highest possible standard. the nurses and carers here demonstrated warmth, concern, friendship, and interest constantly and I have been enormously impressed by the depth of their concern and dedication. A wonderful group of highly professional
people who clearly see their vocation as being of love, compassion, and tenderness. I will never forget them. Bless them all.
Reply from Paul Burns, Director at Victoria ChatsworthWhat a truly wonderful review and I am so pleased that you felt so happy. Thank you so much for taking the time to give the team this tremendous feedback, they will be very touched. Best wishes.
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Review from M P (Respite Resident) assisted by family/friend published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was happy there and when I was told I was fit enough to leave I did not want to go.
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Review from S G (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been very happy and well looked after, could have wished more for my Mum.
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Review from P Y (Wife of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I liked the atmosphere. The manager was warm and welcoming. I cannot fault the care my husband received while at Chatsworth and I was so relieved to have found a nursing home where I knew he was in good hands. It was an awful time for me and my daughter but the care and compassion shown by all the staff
went a long way towards making the situation bearable.
Reply from Paul Burns, Director at Victoria ChatsworthThank you so much for taking the time to provide such positive feedback.
Much appreciated.
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Review from R B (Friend of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the past year or so there has been massive disruption due to virtually total staff changes. This appears to have settled recently. Whenever I have sought advice it has been given by staff. I note that the last CQC review only gave a 3* rating for food, hopefully, the next review will reflect a
higher rating.
Reply from Paul Burns, Director at Victoria ChatsworthThank you for your feedback and I can only apologise about the staff changes, but you are right, these have now settled. I also feel confident that the new catering team are much improved.
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Review from V E (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and my mother is well cared for by all. The chef is always thoughtful of my mother's dietary needs and makes sure she gets a good meal each time.
Reply from Paul Burns, Director at Victoria ChatsworthThank you so much for taking the time to provide us with such positive feedback.
It is much appreciated.
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Review from T F (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant staff, lovely room. Temperature can be too hot in the room a bit stuffy. Only patio doors to open which created a wind tunnel. Noise from a neighbouring resident has been an issue.
Overall stay excellent and can't thank the staff enough.
Reply from Paul Burns, Director at Victoria ChatsworthI am pleased that overall you were very happy but clearly, we need to look at the room temperature and I can only apologise if another resident was a little noisy.
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Review from Caroline G (Daughter of Resident) published on 10 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the time that my mother lived at Victoria Chatsworth, the care and attention received from all the carers and nursing staff was fantastic. When she needed palliative care this was excellent, she was treated with gentleness, respect and dignity,
As a family, we all felt well looked after too
and would like to thank the staff for everything they did until she passed away.
Reply from Paul Burns, Director at Victoria ChatsworthThank you so much and I am pleased your experience was so positive.
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Review from A B (Son of Resident) published on 10 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Victoria Chatsworth care home for 9 months. In this time she was looked after with dignity, care and respect. The staff at all times looked after my mother's best interests. They were patient and kind. They tried their best to make my mother's time at the home as much as possible
a place where she could feel at home.
Reply from Paul Burns, Director at Victoria ChatsworthThank you for the lovely comments. This really makes a difference for all of us.
Best wishes.
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Review from Marjorie M (Resident) assisted by family/friend published on 1 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
- Better information about what's going on would be helpful, especially in advance. (Verbally, as I can no longer see to read).
- I like chicken pieces, mashed potatoes and three vegetables to include sprouts and sliced carrot and broccoli. Don't like thin beans or baby carrots
- Otherwise, I like
the room and the view
- Had problems with the mattress not being on the frame, but now fixed and very comfortable
- Especially enjoy the musician coming
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Review from Jane R (Daughter of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my mother has been happy at the home and as she has been there for over 5 years, they obviously know her well. Problem is that now she has dementia, it is difficult to believe what she says about life/everything. She won't join in activities unfortunately and could do with more mental stimulation
- but that is her decision!


Apart from that, the food is good and I believe that the staff treat her well.

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Review from Malcolm S (Son of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing was too much trouble for the staff. Relatives were treated with the utmost care. When our son died, they were there for us and afterwards.
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Review from L B (Daughter of Resident) published on 4 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was admitted to the Victoria Chatsworth at short notice. She was greeted and reassured by the staff. Every effort was made to encourage her to be social. Her room had a good view over the garden and it was spacious. We were encouraged to bring in personal items - pictures etc to make mum feel
at home. Every effort was made to support mum and me! I will aways be grateful to the Victoria Chatsworth team.
Reply from Paul Burns, Managing Director at Victoria ChatsworthI am so pleased that you were both happy.
Thank you.
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Review from W R (Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff could not do enough to get me better and back home.
Reply from Paul Burns, Managing Director at Victoria ChatsworthYour supportive comments are greatly appreciated.
Thank you.
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Review from Colin A (Friend of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have found the staff to be friendly and helpful, especially since the begging of this year.
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Review from Olive D (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum appears to be satisfied with all of the care. She hasn't complained to me about her treatment. She is looked after by caring staff. Her appearance is good and obviously likes the food.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Victoria Chatsworth is calculated as follows: ( (374 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 482 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chatsworth to verify any information. View our terms and conditions. Victoria Chatsworth has an Enhanced Service - more info.