Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.8 89 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chatsworth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Sheriff (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chatsworth Reviews (89)

9.8

Victoria Chatsworth has a Review Score of 9.8 (9.753) out of 10, based on 42 reviews in the last 2 years.
Over all time Victoria Chatsworth has 89 reviews.

Overall Experience
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Date Published
  • 89
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Reviewer Connection to Victoria Chatsworth
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Total of 89, showing 61-80
Review from Rita M (Wife of Resident) published on 30 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband loves it. It's so friendly and the care is second to none. Well done to all doctors, carers and staff.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your 5 star review.
Best wishes.

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Review from B B (Respite Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because of a problem with my flat, I was here longer than expected. I could not have been looked after better by the staff. I was surprised that the owner did not visit to see all the residents as well. Thank you to all.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your very kind review and I am sorry I didn't see you during your stay.
Best wishes.

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Review from Rebecca L (Granddaughter of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my grandmother regularly and I am extremely happy with the care she receives. The activities for December, for the Christmas period, is exceptional, the decorations, the way everyone gets involved. I would recommend this home to anyone. The carers are well presented, polite and my grandmother
adores them.
Reply from Paul Burns, Director at Victoria Chatsworth

It's lovely to read this and I thank you for supporting us.
Best wishes.

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Review from D F (Daughter of Resident) published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy in this care home. The staff are always pleasant and polite and willing to help in any way. Mum has enjoyed a trip to the church recently to see the Christmas trees and has enjoyed the activities and entertainment.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much and I am pleased your Mother is so happy.

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Review from C D (Respite Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, compassionate staff and patient. I don't know one staff member I could criticise. The food is excellent. The chefs are very kind and understanding!
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for this 5 star review.
Very much appreciated.

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Review from Pamela N (Respite Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very well looked after as an NHS rehab patient and well-fed.
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Review from Paula M (Granddaughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granny was so happy there. Everyone was so friendly and accommodating. Her last few days there were amazing. We feel incredible support from all the staff.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your very kind thoughts and I am delighted we could help.
Very best wishes.

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Review from A A (Friend of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience as a visitor was good. I was welcomed with a smile and covid safety rules and regulations were adhered to with care. My friend was at Victoria Chatsworth for two weeks and made good progress with the help of staff and a visiting NHS team. Her only complaint was that one female member of
staff was unkind to her when she rang her bell needing the toilet due to a urine infection.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your positive feedback but I would be keen to learn more about the female staff member who was unkind. If you could let me have more details I will immediately investigate.
Best wishes.

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Review from B C (Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring, dedicated leadership and stay. Good food with individual needs catered for.
Reply from Paul Burns, Director at Victoria Chatsworth

This is very pleasing to read and thank you for the invaluable feedback.
Kind regards.

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Review from B M (Respite Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a nice time. Well cared for by staff and very good food from the chef.
Reply from Paul Burns, Director at Victoria Chatsworth

I am pleased you enjoyed your stay and thank you so much for the feedback. Best wishes.

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Review from M C (Respite Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was in quarantine for 10 days which rather spoiled my stay. The staff all did their best to help with the loneliness, but I found it difficult.
Reply from Paul Burns, Director at Victoria Chatsworth

We are very sorry to read this and do understand how difficult quarantine can be but do make all residents aware of the requirements in advance of admission. We feel sure you can appreciate the need to safeguard everyone working and living in the home.

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Review from J K (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum was at Victoria Chatsworth for 14 months. We are really pleased by the way she has been looked after during the time she was there from the start. The staff have been amazing and given the circumstances with regards to covid, they have continued to care for her under very unusual and stressful
times. The experience of the senior nurses was outstanding and they contacted us when they felt it was going to be end of life care and arranged for us to visit Mum daily over her last few days which meant so much to me and my sister, which allowed us to be together as a three to say our goodbyes.
Reply from Paul Burns, Director at Victoria Chatsworth

We are so grateful for your kind words and the team at Chatsworth will be very touched. Naturally, we are very sorry for your loss but so pleased that you could all say your goodbyes. Thank you.

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Review from C D (Niece of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We only have good things to say about Victoria Chatsworth. The staff are excellent and show care and kindness at all times.
Reply from Paul Burns, Director at Victoria Chatsworth

I am so pleased to hear how happy you were with Victoria Chatsworth. Thank you so much.

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Review from T M (Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my stay, I have been given care and attention to the highest possible standard. the nurses and carers here demonstrated warmth, concern, friendship, and interest constantly and I have been enormously impressed by the depth of their concern and dedication. A wonderful group of highly professional
people who clearly see their vocation as being of love, compassion, and tenderness. I will never forget them. Bless them all.
Reply from Paul Burns, Director at Victoria Chatsworth

What a truly wonderful review and I am so pleased that you felt so happy. Thank you so much for taking the time to give the team this tremendous feedback, they will be very touched. Best wishes.

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Review from M P (Respite Resident) assisted by family/friend published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was happy there and when I was told I was fit enough to leave I did not want to go.
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Review from S G (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been very happy and well looked after, could have wished more for my Mum.
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Review from P Y (Wife of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I liked the atmosphere. The manager was warm and welcoming. I cannot fault the care my husband received while at Chatsworth and I was so relieved to have found a nursing home where I knew he was in good hands. It was an awful time for me and my daughter but the care and compassion shown by all the staff
went a long way towards making the situation bearable.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide such positive feedback.
Much appreciated.

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Review from R B (Friend of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the past year or so there has been massive disruption due to virtually total staff changes. This appears to have settled recently. Whenever I have sought advice it has been given by staff. I note that the last CQC review only gave a 3* rating for food, hopefully, the next review will reflect a
higher rating.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your feedback and I can only apologise about the staff changes, but you are right, these have now settled. I also feel confident that the new catering team are much improved.

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Review from V E (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and my mother is well cared for by all. The chef is always thoughtful of my mother's dietary needs and makes sure she gets a good meal each time.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide us with such positive feedback.
It is much appreciated.

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Review from T F (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant staff, lovely room. Temperature can be too hot in the room a bit stuffy. Only patio doors to open which created a wind tunnel. Noise from a neighbouring resident has been an issue.
Overall stay excellent and can't thank the staff enough.
Reply from Paul Burns, Director at Victoria Chatsworth

I am pleased that overall you were very happy but clearly, we need to look at the room temperature and I can only apologise if another resident was a little noisy.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Victoria Chatsworth is calculated as follows: ( (383 Excellents x 5) + (85 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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