Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.8 89 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chatsworth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Sheriff (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chatsworth Reviews (89)

9.8

Victoria Chatsworth has a Review Score of 9.8 (9.753) out of 10, based on 42 reviews in the last 2 years.
Over all time Victoria Chatsworth has 89 reviews.

Overall Experience
  • 71
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Date Published
  • 89
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  • 42
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Reviewer Connection to Victoria Chatsworth
  • 38
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  • 5
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Total of 89, showing 21-40
Review from B M (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with caring and compassionate staff. No negative feedback. Mum was here for 8 weeks had an excellent service provided.
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Review from S P (Respite Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after by all staff especially cook. Very patient.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide your lovely review. Much appreciated.

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Review from F M (Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Felt like luxury after hospital. Felt that the staff were very rushed at peak times i.e breakfast. Top marks to catering staff having to cope with unexpected vegan requests. Overall quality of food was tasty and healthy.
Bell always answered. Attitude of night staff a bit peremptory. Overall a good
experience and reception.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your observations and we will ensure that your thoughts regarding the night staff are addressed in supervision and appraisal. Best wishes.

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Review from Helen K (Respite Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent the last four weeks at Victoria Chatsworth I can only praise the excellent, hardworking staff who cared for me so well throughout my recovery period. Enjoyed my stay there, wonderful care given at all times in lovely and pleasant surroundings.
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Review from Robert G (Respite Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Victoria Chatsworth has been a good experience for me, all the staff and carers are caring and helpful and nothing is too much trouble which has created a good atmosphere and I am sure the good nursing skills have been contributing to the healing of the cellulitis wounds on both legs. There are also
many activities which residents and patients can take part in to keep mind and body sharp.
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Review from Ernest E (Respite Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had my views of care home based on what I heard and my view was more about the aged and final places to go, it's true but I went there after going to hospital and saw for myself the warmth and care and just how we were treated by a very caring bunch of nurses and carers. I missed them all when I went
home.
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Review from David S (Husband of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just cannot speak too highly of this home - absolutely everything brilliant.
Staff - quality of care - found.
So grateful for the treatment my wife has received.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for awarding us a 5-star review. It's much appreciated.

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Review from Sarah W (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have had better care. Nursing home has proved invaluable in aiding my recovery. A lot of help and encouragement.
Reply from Paul Burns, Director at Victoria Chatsworth

Delighted that we were able to provide you with a 5-star service. Thank you.

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Review from Tracie H (Niece of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has stayed in this lovely care home for the past 3 weeks after being discharged from hospital for rehabilitation. She has been so well looked after by the staff and her rehab has given her the confidence to now go back home. Thank you to everyone for your love and care and also the delicious
food.
Reply from Paul Burns, Director at Victoria Chatsworth

I am so pleased your experience was five-star. Thank you.

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Review from Annie T (Respite Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy here. Staff very helpful, I shall miss them all, will keep in touch. Food was really good. What more can I add?
Reply from Paul Burns, Director at Victoria Chatsworth

A perfect review and very much appreciated by us. Thank you.

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Review from Keith N (Respite Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A revelation.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your 5-star review across the board!

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Review from Diane L (Respite Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was fortunate enough to be discharged from the hospital to Victoria Chatsworth and spent the best part of a month in a very pleasant room, which had been recently refurbished to a high standard. I cannot fault the staff for their attention. There was a high turnover due to holidays, but the newcomers
were quickly assimilated into the routine by their colleagues. I spoke to several permanent residents who appreciated the activities which were arranged for them over the Easter holiday.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your wonderful five-star review. Much appreciated.

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Review from Sarah H (Respite Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcomed warmly when I arrived at Victoria Chatsworth for rehabilitation for my mobility issues. I have always been treated with kindness and respect by all the carers and nurses and have been encouraged to be as independent as possible. The physio team has got me back on my feet by visiting me
regularly and challenged and supported me in every aspect of my recovery so far. I would have liked to see more menu choices for a vegetarian, but the kitchen did work hard to accommodate this.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your wonderful five-star review. Much appreciated.

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Review from Paul B (Son of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my mother arrived, she was made to feel at home and very special. I have found all staff very helpful and professional throughout her stay. The room is spotless and modern. From the cleaner to the manager, everyone has been extremely caring. My mother has been cared for in a very dignified
way. The chefs have a real passion for supplying healthy meals and choices. The care home must be one of the best. I have visited every day for two months. Well done!
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your 5-star review, and I am delighted to read how happy you and your Mother have been.
Great news.

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Review from George L (Respite Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my experience at Victoria Chatsworth to be excellent in every way.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your 5-star review.
It's much appreciated.

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Review from Mary H (Respite Resident) published on 27 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I was initially quite upset at having to go to Chatsworth rehab rather than go home, I quickly found it to be an enjoyable experience and what I needed therapeutically. The staff worked as a unified team, showing respect and warmth at all times. There was no point during my four week stay where
I felt like a nuisance and really hope, should I need rehab again, that I get to return.
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Review from Richard B (Husband of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and friendly service.
Made very welcome.
No complaints.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for taking the time to provide feedback.

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Review from Sue J (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise the staff and the care they give my mother enough. My mum has been here at Victoria Chatsworth for 2 years. She has always been very happy.
The kindness and care are amazing and the communication with me is very reassuring.
Reply from Paul Burns, Director at Victoria Chatsworth

How wonderful to read of your 5-star satisfaction.
Thank you.

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Review from Valerie J (Resident) assisted by family/friend published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic experience.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your lovely review.
Much appreciated.

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Review from Nigel S (Respite Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, everyone very kind.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for providing us with a five star review. Very kind.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Victoria Chatsworth is calculated as follows: ( (383 Excellents x 5) + (85 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chatsworth to verify any information. View our terms and conditions. Victoria Chatsworth has an Enhanced Service - more info.