Victoria Chatsworth

63 Dyke Road Avenue, Hove BN3 6DA
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9.8 89 Reviews
  • Victoria Chatsworth, Hove
Victoria Chatsworth is one of a series of homes in Hove that look to achieve a sound and trustworthy residential care service within an appealing and homely environment.

While looking to make the most of the skills of professional carers, Victoria Chatsworth also looks to further daily living through access to organised activities, Internet and garden therapy programmes.

Based around person-centred care, the home consists of en-suite bedrooms that all have their own direct dial telephones, while it is also important for the service that visitors themselves feel at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chatsworth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Sheriff (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chatsworth Reviews (89)

9.8

Victoria Chatsworth has a Review Score of 9.8 (9.753) out of 10, based on 42 reviews in the last 2 years.
Over all time Victoria Chatsworth has 89 reviews.

Overall Experience
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  • 18
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Date Published
  • 89
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  • 42
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Reviewer Connection to Victoria Chatsworth
  • 38
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  • 5
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Total of 89, showing 41-60
Review from Julian J (Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time that I have been here, I cannot fault the care that I have been given.
Second to none from all staff.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your review, and I am delighted you are so happy.
Best wishes.

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Review from Lewis T (Grandson of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a wonderful experience here. Very friendly and helpful staff who give 100% attention. Topped off with some lovely food.
Reply from Paul Burns, Director at Victoria Chatsworth

Delighted to learn your experience was so enjoyable.
Thank you.

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Review from Brenda H (Respite Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here has been very good.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you very much for kind feedback. Much appreciated.

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Review from Jane M (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my father in his final months was exceptional. The staff team were attentive, respectful and utterly supportive of both my father, with his complex needs, and us, his family. He so enjoyed their company and humour and we are so grateful. The whole team at Chatsworth are to be commended
for such professionalism and empathy, thank you to them all!
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your wonderful review, incredibly kind. Best wishes.

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Review from Bette L (Respite Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursing home is a lovely place to be, they are all so friendly and I have loved my stay here. I was lucky to get here. I would recommend this place to anybody.
Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted to read how happy you were with your stay.
Thank you.

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Review from John W (Respite Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good, excellent, no complaints.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for giving us a 5-star review.
Much appreciated.

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Review from Steve V (Friend of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was well looked after and the staff were really good and my friend liked it here. There's not much more I can say, only that my friend knew that people here would help him.
Reply from Paul Burns, Director at Victoria Chatsworth

We much appreciate you taking the time to feedback and five stars are very welcome.
Thank you so much.

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Review from Christine B (Respite Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have had a better rehab at any other place.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your five-star review.
Much appreciated.

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Review from Anna S (Respite Resident) assisted by family/friend published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Victoria Chatsworth Nursing Home, recovering from a broken hip. I have to say that the care provided is excellent. I have always had a fear of home nursing homes are but if they are like Chatsworth I have no fear anymore.
The staff are absolutely lovely, always very happy to help with any
little thing, they are very warm and caring and have made my stay here amazing!
I wouldn't hesitate to recommend Chatsworth to anyone!
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much and I am delighted we have helped you to discover Chatsworth.
Best wishes.

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Review from N W (Respite Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found, without exception, all staff were wonderful and very helpful at all times. Food and drink (e.g. tea and coffee) are available at all times.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your five-star review.
It really matters.
Best wishes.

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Review from Ronald G (Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for taking the time to provide your feedback.
What could we do to make your stay better?

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Review from Kerry W (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was placed here temporarily, awaiting a package of care, and although my mum can be very difficult at times, all of the staff have been so good with her. They have been very patient and she is very well looked after. The staff are extremely kind and compassionate and attentive to her needs.
They are encouraging and very sweet with her. They are always happy to help and they communicate well with her and us, so her stay has been very smooth and good.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your five-star review. I am delighted that you were so happy.
Best wishes.

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Review from Lucy S (Respite Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Victoria Chatsworth Care Home for several weeks (going home today). Without exception, each member of staff has been welcoming, supportive and it is clearly a 'family team' who complement each other. The commitment to high-quality service is evident, I felt very reassured.
10/10 and thank you.
Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted to learn how satisfied you have been.
Thank you.

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Review from J S (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff really caring and compassionate, always welcoming when I visited.
All in all, a most pleasant and reputable care home - very clean too.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for offering such lovely feedback.

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Review from Ronald M (Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Top-notch. Staff wonderful, very friendly. Food excellent. Care is second to none.
Reply from Paul Burns, Director at Victoria Chatsworth

This is wonderful to read, thank you so much for taking the time to feedback.
Much appreciated.

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Review from Mary H (Respite Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant and helpful staff in dealing with all care matters - personal care and other help required. Very efficient in looking for missing laundry also. Room well presented.
Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for your kind words of support.
We much appreciate you taking the time to give us feedback.
Best wishes.

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Review from C W (Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have received better care anywhere, the treatment I have received is second to none. All care and consideration have been given. The staff are very caring and nothing is too much trouble. I don't think I would be as well as I am without the care of the staff.
Reply from Paul Burns, Director at Victoria Chatsworth

How wonderful to learn of your happiness. The team at Chatsworth will be very touched by your thoughts. Thank you.

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Review from William M (Respite Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience in this nursing home is very good. I was treated with great care and help. The staff were excellent. I was very happy in my stay.
Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted we were able to help and it's lovely to know you were happy.
Thank you.

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Review from C C (Friend of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An elderly neighbour of mine spent from late November 2022 to mid-January 2023 at the Victoria Chatsworth Nursing Home, recovering from an operation while a care package could be put in place. All the staff, carers and nursing staff, were all friendly, helpful and understanding of my neighbour's needs
and, most especially, the senior nurses were marvellous with any help or information I needed with regard to my elderly neighbour's stay, medication and updates on how her recovery was progressing and also ensured they chased up the care package provider so that it was in place.
Reply from Paul Burns, Director at Victoria Chatsworth

I am delighted that we were able to support your neighbour so well.
Thank you for taking the time to provide your feedback.

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Review from S B (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care and attention are good. Two members of staff, in particular, are excellent. Most meals are excellent. Since losing the activity coordinator activities are greatly reduced.
Reply from Paul Burns, Director at Victoria Chatsworth

I am very sorry about activities and we are endeavouring to address this. We have an exciting addition to the activities due imminently and I hope you will find this of benefit.
Thank you for your kind support.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Victoria Chatsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Victoria Chatsworth is calculated as follows: ( (383 Excellents x 5) + (85 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chatsworth is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chatsworth to verify any information. View our terms and conditions. Victoria Chatsworth has an Enhanced Service - more info.