Adelaide House Nursing Home

13 Oathall Road, Haywards Heath RH16 3EG
Review Us
9.9 46 Reviews
  • Adelaide House Nursing Home, Haywards Heath
Adelaide House in Haywards Heath is 36-bed care home.

Adelaide offers care for people with dementia, mental health issues, physical and neurological conditions, respite care and end of life/palliative care.

It has bedrooms that can accommodate couples.

With a garden, that backs onto Clair Park, Adelaide is within easy walking distance of the town centre.
Show Adelaide House Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1600
  • Self-Funded Nursing Care: £1100 – £1600
  • RESPITE Self-Funded Residential Care: £1100 – £1600
  • RESPITE Self-Funded Nursing Care: £1100 – £1600

These prices are only a guideline, please contact Adelaide House Nursing Home to find out the exact price for your requirements.


Everyone's individual care needs can vary significantly and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.

These prices are only a guideline, please contact Adelaide House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Susan Tharakan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2001
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors are welcome to the care home at any time to enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.

Parking

  • There is free parking for visitors at the front of the building.

Adelaide House Nursing Home Reviews (46)

9.9

Adelaide House Nursing Home has a Review Score of 9.9 (9.874) out of 10, based on 26 reviews in the last 2 years.
Over all time Adelaide House Nursing Home has 46 reviews.

Overall Experience
  • 45
  • 1
  • 0
  • 0
  • 0
Date Published
  • 46
  • 5
  • 15
  • 26
  • 20
Reviewer Connection to Adelaide House Nursing Home
  • 20
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 21-40
Review from Rod H (Son of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Adelaide House last November on palliative care, aged 95 and with an unstable neck break. Despite having demanding needs, the nurses have provided her with the specialist care and attention she has needed. Moreover, all the staff have worked tirelessly to help her adjust to this new
phase in her life and to provide her with loving support and the stability needed, after having spent the previous 7 months of her life in a number of different hospitals and rehab units.
We are extremely grateful to have found such a caring and compassionate nursing home, that reflects the professional standards of its staff!
Reply from Rebecca Palmer, Administrator at Adelaide House Nursing Home

Thank you for your wonderful review, we are so happy to be able to contribute to her wellbeing and are grateful that you have chosen Adelaide House to be your mother's new home. I will share your feedback with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andree T (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Adelaide House at the very end of December 2024 after an 8 week stay in hospital. From the moment she arrived, it was clear that this was the right choice for her.
The care and attention she receives from the staff is second to none. They are incredibly professional, compassionate and
attentive.
It's evident that the staff genuinely care about the residents, this gives me such peace of mind knowing that she is comfortable, safe and very well cared for.
When we visit the staff are always very friendly and can't seem to do enough to help, and nothing seems like too much trouble.
I have already recommended Adelaide House to one of my friends to look at for a member of their family.
Reply from Rebecca Palmer, Administrator at Adelaide House Nursing Home

Thank you for the recommendation and for your lovely review, we are so happy that your mother is with us - she brightens our days with her sense of humour.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline L (Niece of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was end of life when transferred from the hospital 10 weeks ago so we always knew that her time was limited. The whole team there from management down, ensured that she really felt loved and cared for, so much so that my aunt believed she was residing in her bedroom at her own home.
Words are
not enough to express our gratitude towards the wonderful and amazing team. The nurses work tirelessly with true vocation. We were always made to feel so welcome and in an often dark world, they were a beacon of hope. My aunt was looked after as if she were part of their family. She was cleaned and changed every day and always looked so fresh, happy and comfortable. Nothing was ever too much trouble. When she passed suddenly a few days ago it was calm and peaceful and she was treated with dignity. The staff showed us warmth and compassion. We were so fortunate that my aunts last days were spent in such a lovely place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When she decided she was no longer able to look after herself in her flat, my Mum chose Adelaide Nursing Home as what she knew would be her final home. That was 15 months ago, and she was in her early 90s.
During her time in Adelaide Mum enjoyed various activities, and visits from entertainers, their
Summer Garden Party was a highlight. Volunteers also brought in various animals including a Shetland pony, which all added interest. Mum had a number of health issues which were either managed solely by the lovely nursing team or by them after consulting with her doctor. Treatment was swift and I was always kept informed. Without exception, all of the staff I came across were very welcoming and happy to help where they could, which was very reassuring for me. When my Mum passed away, the staff informed me straight away and dealt with both my Mum and me with sensitivity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat C (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been at Adelaide House for nearly three years. I don’t live nearby but felt very confident they would look after her. I can’t fault the care and immediate attention and treatment she received when needed. Mum chose not to take part in downstairs activities as she preferred to stay in her room,
and her wishes were respected, but she loved the visits from the dogs!
The team were so kind, and when Mum passed away, they did everything they could to make things easier for Mum, and me.
Wouldn’t hesitate to recommend this lovely care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E B (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely friendly warm home, all the staff are very caring, attentive and helpful.
My mum is very content here and she enjoys the garden and is very happy with her bedroom.
The home has a really nice atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah C (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I dislike care homes as most are badly managed. Not this one it is absolutely excellent never had any concerns and always contacted us if any changes.
It’s always a very difficult decision but my mum is very well cared for so if you are looking for a home for a loved one highly recommend here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill J (Regular Volunteer) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm a volunteer and I come in with my therapy pony. Firstly, it's not every home that can be bothered with this kind of thing but we could not be more welcomed by staff and residents alike! It's so clean with a lovely atmosphere. Might even put my name down for when needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Cousin of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kind staff at Adelaide House were caring and attentive during my cousin's short stay, in her final days. The home were always in touch to keep me updated on her condition. She was kept warm and comfortable to the end. Thank you, everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison G (Wife of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided for my husband. He has been a resident for over a year now and seems very settled.
The staff are always happy, friendly and helpful. Any concerns I have discussed are always listened to and acted upon. I am kept informed of any changes or problems.
So thank you
to all the amazing staff at Adelaide House Nursing Home, you all do a wonderful job.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Oliver B (Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caring and attentive staff made my mother as comfortable as she could have been in her final difficult few months; for that, I am always grateful. The staff responded quickly to her needs and were always considerate of her wishes. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin F (Nephew of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the excellent care being given to my aunt now in her 99th year. She is content with the day-to-day care and stimulation provided by a very caring staff, so I do not have any worries about her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deb R (Niece of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for 3 years. She came to the home having had a fall and needing 24hr care. She was admitted to the care home as end-of-life. However, due to the care and love that she has received from the staff she is thriving at 97! During the pandemic, they ensured that the family were
kept updated regularly even though we couldn't visit initially. When restrictions were eased a great amount of provision (setting up a family area for face-to-face visits) which meant a lot to her and the family. We are very pleased with our choice of home and the care it provides. Thank you so much for the care you give my Aunt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N D (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Adelaide House 2 years ago. It was not what he thought would be the next stage in his life but he has been well looked after and is settled. It was a worry for us because he wasn't looking after himself but now looks well and has good food and anything he needs the staff get him or do
for him. I am always informed of any issues and the family are very happy with his care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H M (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Adelaide care home has provided excellent care for my elderly father. The staff are very kind, competent and friendly. The care home is very well run and organised. Thank you to all the staff for looking after my father so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sooky C (Regular Volunteer) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a volunteer, and I bring my therapy dog to see the residents for an hour on a weekly basis.
My observations from our visits over the past nine months are that Adelaide House seems a very comfortable and well-run home, where the staff are very caring, friendly and attentive whilst also remaining
respectful to the residents. Generally, the place is run by a lovely group of people.
My dog enjoys his visits to Adelaide House, and if there were any negative vibes, he would pick up on them immediately. His reactions say far more than my words can convey!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather P (Goddaughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My godmother has been a resident of Adelaide House for 5 years now and is very comfortable and contented with her home. The staff are all very caring and kind, both to the residents and their families. Everyone is so very friendly, it is a pleasure to visit. I only wish I had found somewhere as nice
for my mother in her final days. I must comment on the food too - it's delicious!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dyanne P (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad were admitted to Adelaide House at the height of covid. It was a very difficult decision. Care home staff were having a scary time and coping with residents' anxiety and even more so, relatives' fears, must have been exhausting.
There are many people to thank at Adelaide for the care my
parents have received during the near 2-year stay. I can honestly say that the care home manager has been a shining example of professionalism and care and compassion. She has many lovely nurses and care staff working with her and they have made Mum and Dad safe and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gaynor K (Wife of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were overwhelmed by the care and kindness of the management and staff at Adelaide House. The care my husband received was second to none. Nothing was too much trouble. Every effort was made to ensure my husband was happy, he desperately wanted a window seat, a lovely sunny corner was found for him.
He wanted a chair he could lay back in, within minutes of requesting this one was found. He wanted a coffee table to try and do a jigsaw and one was cleared for him. The chef was kindness itself in providing him with a tasty fat-free diet. He was transferred from hospital to Adelaide House to receive end-of-life care. The medical care they gave him for two months has now allowed him to be cared for at home. The care and consideration that was given to me, my family and friends was exceptional. We can never thank them enough for their care and support through this difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie K (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and stepfather both experienced serious deterioration of health conditions during the covid lockdown period. The family struggled to give the 24/7 care their safety required. My sister had some direct experience of care in Adelaide House and the social worker recommended Adelaide. It is also
close to one family member. I have been very happy with the care and support given. The home is warm in all senses, clean, well staffed and once covid allowed, provides some stimulating activity and welcomes visitors. The manager is particularly approachable as are the office staff. I visit frequently and have never experienced unacceptable events. Thank you to all the staff for providing a safe and comfortable environment for my family members.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Adelaide House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Adelaide House Nursing Home is calculated as follows: ( (258 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 293 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide House Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (2)

Rebecca

Rebecca Palmer

Job Title: Administrator Joined: 2021

I have worked at Adelaide since November 2021 and I love every minute of my job! I've come from mainly an administrative background, but this is my first role within a care home. As soon as I stepped into the home
I sensed what a warm, friendly, caring home it is.


I am the first port of call for all visitors to the home such as relatives, friends, nurses and tradespeople and I keep all the administrative paperwork up to date. The best part about my job is interacting with the lovely residents and seeing them enjoy the wonderful activities we have on offer.

Susan

Susan Tharakan

Job Title: Home Manager Joined: 2019

I am an experienced and dedicated Home Manager with a strong passion for delivering exceptional care to elderly residents. I am committed to fostering a warm, welcoming, and respectful environment where residents and their families feel genuinely valued. My focus is on providing high-quality, person-centred care that not only enhances the well-being of our residents but consistently exceeds expectations.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Adelaide House Nursing Home to verify any information. View our terms and conditions. Adelaide House Nursing Home has an Enhanced Service - more info.