Eastridge Manor

Wineham Lane, Bolney, Haywards Heath RH17 5SD

Eastridge Manor is a 52 bedded dual registered care home, providing excellent care to older adults who are experiencing any stage of dementia. Both residential and nursing care is offered in this rural retreat.

This stunning Georgian and Victorian Country House has had two modern extensions added and provides the highest standards of luxurious accommodation with highly trained staff. Significant investment has gone into modern equipment , overhead tracking , electric profile beds wet rooms and bathing rooms in this tranquil countryside position.

The manager and care teams are highly trained and dedicated ensuring each residents happiness and well-being.

The rooms are well appointed and offer every comfort and include a 24 hour call bell system providing both residents and families with peace of mind, large LED TV is in each room.

The home and gardens include private secure gardens with raised planters, fruit orchard and a beautiful landscaped grassed garden surrounding a large well stocked pond. All the outside areas have seating areas, paths for wheelchairs and a wooden summerhouse offering shelter and shade. All residents have access to the secure garden allowing fee passage to walk outside safely without supervision.

Communal areas include two large lounges with comfortable seating and large LED TV, an activities room , (activities range from a health focus with physio exercises to the more fun activities such as arts and crafts, baking, singing and dancing).   

Personal care is available 24 hours a day all year round. Visiting medical services include chiropodist, dentist, opticians and a weekly doctors round. There is a purpose built hairdressing salon.

A varied, well balanced menu is served using fresh produce from local suppliers. Special diets will always be catered for.

Group: South Coast Nursing Homes Ltd

Person in charge: Jenny Kramer (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Television point in own room

Visiting:

Visiting welcome anytime.
Well behaved family pets may be brought to visit.

There are very regular activities and entertainers, to which visitors are always welcome to attend, no invitation required.

Parking:

large on site car park

Latest Care Quality Commission* Report on Eastridge Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Eastridge Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Eastridge Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.565 for Eastridge Manor is calculated as follows: ( (97 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 154 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eastridge Manor is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Eastridge Manor has a Review Score of 9.6 (9.565) from 13 Reviews


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastridge Manor?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eastridge Manor

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Very good care. Deal well with difficult situations. Compassionate with patient and family. Clean and comfortable.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   5 out of 5

The staff have been approachable and helpful. The Manager has been happy to listen to any questions and quick to ensure queries are answered and where appropriate, fully explained. However, some laundry, although named tagged, seems to go 'on holiday' as some skirts have taken up to 2 weeks to be returned. Overall, the care of my aunt has been very good.

How likely would you be to recommend Eastridge Manor? Likely

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Average Rating:   4.3 out of 5

I would like to see more activities at the weekend as well as exercise for the more able-bodied, every day. Also visiting dogs would add interest. Food is good and appreciated. Sometimes difficult to locate a Carer for toilet help, especially weekends. Any anxieties are dealt with sympathetically and helpfully and nursing staff are ready to deal with problems efficiently.

How likely would you be to recommend Eastridge Manor? Likely

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Average Rating:   4.2 out of 5

Dad has settled well into Eastridge Manor and is well cared for. His individual needs are respected and encouragement given when necessary. The staff have all been caring and interested, enabling a recent family celebration to include Dad as well.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   4.4 out of 5

My parents have both been cared for at Eastridge Manor, each requiring different levels of care.
The home is extremely well run and the ratio of staff to resident is high which ensures that the care received is very good.
The staff, both management and carers, are kind and very caring and residents are treated in a dignified manner.
The food is outstanding.
Eastridge Manor is also set in acres of land, which is very well looked after and we will look forward to using the gardens in the summer.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   5 out of 5

I have always found that the care of my wife at Eastridge Manor has always been very good.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   3.9 out of 5

It gives me great peace of mind that my husband is receiving such great care and attention.
The staff are excellent and very caring.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   5 out of 5

After visiting many care homes, I am so pleased to have found Eastridge Manor. My stepmother settled in well and the staff are very professional, helpful and welcoming.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   5 out of 5

The move from a residential home within the South Coast group was well organised at both homes with staff working together (and the director) in a professional and caring manner, not only for my mother but for members of the family.
Since moving to Eastridge Manor my mother has settled in a relatively short period which is a credit to all the staff, irrespective of their role. Thank you.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   4.4 out of 5

My Mother has been a resident at Eastridge for some five years. The staff have always been caring, supportive and considerate to both my Mother and our family. I have been very impressed with the effort staff members make to ensure that we all feel welcome when we visit and that they are genuinely interested in our feelings and any concerns we might have.
For our family, agreeing for my Mother to enter a nursing home was one of the most difficult and upsetting decisions we have had to make. We can leave Eastridge after our visits in the certain knowledge that she is safe, cared for and respected both as a resident and as part of the Eastridge community.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   4.9 out of 5

When I was looking for a nursing home for my mother, I saw 9 other homes before I visited Eastridge Manor. I wish I had visited it earlier because it would have saved me a lot of time. My visit to check it out over 5 years ago went very well, nothing has changed (except refurbishment and a new lift.) The staff were all very friendly and attentive and at the time I felt happy that my mother would be staying there. As she had a severe stroke, Mum has a number of healthcare needs and requires attention from the staff regularly each day. The carers always ensure that she is included in daily activities even though her input is minimal and I never feel anxious that the provision of her needs and care will be less than excellent. The information and contact that I receive is always timely, on a regular basis from the nursing and admin staff. My mother is happy, contented and cared for extremely well. I would recommend that anyone looking for a nursing home should visit Eastridge Manor.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   4.7 out of 5

I thoroughly recommend Eastridge Manor. My mother has received excellent and sympathetic care and even though she has advanced dementia, always appears happy and content. The staff have always been very helpful, yet not intrusive. It is always difficult to have a loved one in a care home and relatives can feel a great sense of guilt trying to fit their own busy life with the needs of a relative in care. I feel that Eastridge Manor provide non-judgemental support for the needs of both resident and relatives.

How likely would you be to recommend Eastridge Manor? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are always cheerful and helpful, despite working in a challenging environment, with many residents being unable to express their wishes/needs. However, those residents who are very vocal and loud do get on the nerves of some of the other residents I have noticed.

All in all very pleased with the care my Partner is receiving, especially as his healthcare needs continue to increase.

Keep up the good work!

How likely would you be to recommend Eastridge Manor? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 20 Apr 2018

Single ensuite, emi nursing or residential

Awards / Recognitions

There are currently no awards/recognitions posted yet for Eastridge Manor

Job Vacancies

Staff Profiles

No image found

Jenny Kramer

Job Title: Manager

Joined: 2007

Description:

Jenny Kramer has been the manager of Eastridge Manor since 2007.

She is very hands on manager , with leadership skills integrating a diverse team of RN,s carers,chefs laundry, maintenance and housekeeping.

Jenny is a keen netball player and has been know to do the odd charity run. In 2009 she completed the Barns Green half marathon.

Langton

Langton Mavuka

Job Title: Executive Chef

Joined: 2012

Description:

Mr Mavuka joined the SCNH group in 2012 to become our company Executive Chef.
He has brought the standards and quality of food to an outstanding level.
He prepares all the menus for the homes utilising the seasonal vegetables and ensuring his high standards are adopted by all our Cooks and chefs.
We use Rational steam ovens to make sure that meat and vegetables are cooked fresh to the perfect tenderness.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Eastridge Manor