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All of the home's bedrooms are en-suite, allowing residents to have their privacy respected, while also enjoying comfortable social areas and a good communal atmosphere.
Hillside Lodge is registered with the Care Quality Commission and is part of the prestigious Shaw Healthcare portfolio, known throughout the UK for their extensive healthcare expertise.
Care Provided by Hillside Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillside Lodge for full pricing details and T&Cs.
Contact Hillside Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Constantin Zidaru(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hillside Lodge Reviews (65)
Hillside Lodge has a Review Score of 9.7 (9.653) out of 10, based on 12 reviews in the last 2 years.
Over all time Hillside Lodge has 65 reviews.
The residents rooms and communal spaces are bright, clean and well maintained.
The kitchen provides a varied menu, there are always options available so residents can choose what they prefer.
There are lots of activities on offer, and many have included family participation - which we thoroughly enjoyed.
Knowing mum is happy, safe and well cared for brings comfort to the family.
Thank you so much for your lovely review. We're delighted to hear that your mum feels happy, safe, and well cared for at Hillside Lodge. It means a lot to know that our team's dedication, activities, and support for residents and families make a positive difference.
The staff are friendly and efficient and the home is always open and friendly, welcoming.
Thank you for your kind feedback. We are so pleased to hear that your mum is happy and well cared for. It is lovely to know that you find our team friendly, efficient and welcoming.
The new manager seems very motivate and has some excellent ideas. A great addition to the team.
Thank you so much for your kind words. We're delighted to hear you're happy with the care your father is receiving. It's lovely to know our team's efforts are making a positive difference, and we're excited about the fresh ideas our new manager brings. Your support means a lot to us!
I like how they offer a range of regular activities for residents and families, too. I especially appreciate that they allow us to ring our bring our dogs as this does my granpa good and makes him happy.
Thank you for your lovely review. We're so pleased to hear how happy your grandpa is at Hillside Lodge and that you feel reassured by the care he receives. It's wonderful that the activities and visits from your dogs bring him joy. Your kind words mean a great deal to the team.
My mother had been at Hillside Lodge for almost five years and sadly passed away. The care she received before she passed and all the time she was a resident was excellent. She was looked after as if she were a family member. When I went to visit my mother, she was always dressed smart, and loved her jewellery. I was always made welcome and offered a drink. So if you are considering Hillsaide, I highly recommend a visit, it's clean, friendly, and it's not long before everyone knows your name and makes you so welcome. Mum enjoyed her stay, including all the activities, having her hair done and the company of other residents.
Thank you so much for your heartfelt words. We're truly sorry for your loss and honoured to have cared for your mother during her time at Hillside Lodge. It means a great deal to know she felt at home, enjoyed the activities, and was treated with the dignity and warmth she deserved. Your kind recommendation is deeply appreciated by all of us.
Our Friend has received excellent care and attention since she has been a resident for nursing care since November. The staff are attentive and friendly. Keep us updated regularly and always act in a professional manner. The home feels clean friendly and inviting with plenty of meal choices and treats available. Thankyou to all the team for all you do .
Thank you for your kind words. We're so pleased your friend is receiving excellent care and that you feel supported and well-informed. It means a lot to the team to know their efforts are appreciated.
The staff treat mum as an individual, with dignity and respect. The team leaders ensure we are kept fully appraised of all aspects of mums care, and go above and beyond to ensure those needs are meet.
Mum loves her room, which is helped by being able to have some of her personal effects around the room.
Just being able to do the simple things with mum - making a cup of coffee, watching TV together, or sitting in the garden, - gives Hillside a lovely 'homely' feel. We have been made to feel so welcomed it has almost become our 'second home'!
Thank you so much for your kind and heartfelt words. We're truly pleased to hear that your mum feels at home at Hillside Lodge and that you've all felt so welcomed and supported. It's incredibly important to us that every resident is treated with dignity, respect, and individual care - and it's...
As a former professional cook she loved the meals! This is a huge compliment to Hillside since, as her other senses (hearing and eyesight) dwindled, my sister retained a great deal of joy in a good hot meal.
Even though she had a diagnosis of Alzheimer's (among other issues) her quality of life actually improved once she was under the Hillside care team. She began to enjoy her regular hair appointments and her near constant vertigo and anxiety gradually melted away.
There is no place we would rather have had for my sister's last chapter. Thank you Hillside!
Thank you so much for sharing such a touching tribute to your sister's time at Hillside Lodge. We're truly humbled by your words and deeply honoured to have been part of her journey. It means so much to hear that she found comfort, joy, and peace during her time with us-especially in the little...
Having witnessed the standards of another care home (beyond awful) and moved my next-of-kin to Hillside I cannot express how grateful I am and how wonderful I think the home is. They have a team of dedicated, professional, kind and caring staff. They keep on top of everything, whether it is the laundry, cleaning or maintenance. The food is also excellent. The home is spacious, airy, bright and has a real "feel-good" atmosphere. The bedrooms are lovely with large, modern adjoining bathrooms. I feel the residents are treated very well and given as much freedom as possible. They are given choices as opposed to being told what to do. I do not feel my next-of-kin could be in a better place and I am very, very happy he is at Hillside.
Thank you so much for your incredibly kind and thoughtful feedback. We're truly honoured that you chose Hillside for your next-of-kin's care, especially after such a difficult previous experience. Knowing that you feel confident and happy with the care and environment we provide means the world to...
My parents are very happy here. All the staff are extremely friendly and always there to help with any concerns. The meals are very good and always a good choice. My Mum needs much more care now and the staff are always at hand to help her with whatever she needs, and always very caring. We are always made to feel welcome by the staff when we go to visit.
Thank you so much for your lovely review. We're thrilled to hear that your parents are happy here and that the care and support we provide meet their needs. It's wonderful to know that you feel welcomed and that our staff are always there to assist with any concerns. We truly appreciate your kind words and continued trust in us.
The staff are very helpful. They have made myself and my mum so welcome. If I need advice or help, they are always ready to help. Very happy place. I would be happy to recommend the home.
Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it.
My mother has had to go into care, and it's not something she was happy about at all.
The staff in Hillside Lodge have been superb in managing this situation- they are very skilled and professional.
The care home is spotless and it has a lovely garden.
None of us know if we will have to go into care as we get older - if I had to I would choose Hillside Lodge.
Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mother and your kind words will be passed on to the rest of the wonderful team.
My mother was a resident at Hillside Lodge in Pulborough for just over 7 months until she passed away. During that time myself and my brother visited many times so built up a very positive relationship with the team there. They were, without fail, cheerful, welcoming and keen to update us on our mothers' health and well-being. Although mostly bed-bound my mother was very happy and comfortable at Hillside. They got to know her likes and dislikes and towards the end of her life went above and beyond to make sure she was comfortable and pain-free. She passed away very peacefully which is all you can hope for.
This is such a kind review, the team will be touched to read this. Our deepest condolences to you and your family for the passing of your lovely mother.
You made her life worthwhile and kept her spirits high until the end, you offered a safe and happy home that means everything.
Everyone is always full of smiles and kindness and words are not enough but we really appreciate the love and care given to our beloved friend!
Thank you for leaving us this kind review about the care of your friend, the team will be touched to read it.
Our mother has been at Hillside Lodge for almost 2 years. We have the comfort of knowing that she is well looked after, and that we can visit at any time. The staff are professional, friendly and very approachable.
Thank you for leaving us these kind words about the care of your mother, I will make sure to pass them on to the rest of the team.
My husband has been at Hillside for almost 4 years in November. The staff are very good to me as well as my husband. I see him almost every day. He treats it as his him and in fact, he is better now than he was at home. We use the garden if the weather is ok. When the time is right I would like to be in Hillside with him.
Thank you so much for leaving us a review about the care of your husband, the team will be touched to read this.
I know my husband is well-looked after at Hillside Lodge. Unfortunately, I can't care for him at home any more, due to his health needs and it was affecting my own health. My husband is constantly monitored and it gives me great comfort knowing that he is safe. The staff are very kind and caring and always greet me when I arrive to see my husband.
Thank you for leaving us this lovely review about the care of your husband. I will make sure to pass your kind words on to the rest of the team who will be delighted to read this.
The staff are always welcoming, friendly and do provide a good level of care. Empathy is often shown whilst giving attention to detail by Staff, towards residents and relatives.
I do not live locally and so when I do visit, the staff provide Mum and I the opportunity to have time alone which I feel provides quality time for Mum and I.
Mum does enjoy having her hair done by the regular hairdresser at Hillside.
Mum has said the food is very good too at Hillside. Mum is not so keen on taking part in activities but I am aware that there are activities available for the residents.
I feel that I am supported by the staff at Hillside Lodge. They are always available to talk to if I need to discuss any matters. I feel reassured and relaxed about Mum's care/environment when leaving Hillside.
Thank you for leaving us these kind comments about the care of your mum. Our team will be touched to read this.
I always find the staff at Hillside very caring and helpful to my dad and also to me. They keep me informed of his care needs and anything they are doing to make him feel comfortable. They are always very friendly and supportive.
Thank you so much for leaving us a lovely review about the care of your dad. The team will be so pleased to read it.
My mum has been in the care home some time now and I admire how the staff look after her. They are so patient and kind she is always clean and well cared for. I couldn’t wish for better care. My mum is treated as an individual person and the needs she requires.
Thank you so much for leaving us a lovely review about the care of your mum. The team will be so pleased to read it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 March 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillside Lodge.
There are no upcoming events for Hillside Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hillside Lodge.
Accreditations
There are no accreditations posted yet for Hillside Lodge.
Meet the Team (7)

I joined Hillside Lodge and Shaw healthcare 9 years ago as a young 18 year old. I can honestly say, I have enjoyed every day.
I began as a support worker and felt I quickly bonded with the team. I then went on to take on an administrator role along side my support worker role. When a post of Team leader became available I jumped at the chance and loved the responsibility of the role.
I progressed again in December 2019 to take on my new and current role of Deputy Managers.
I love my current role as I am able to combine so many factors of my previous roles working closely with the residents, staff, residents loved ones, our head office and outside care practitioners. I enjoy working with people and get great satisfaction by providing the residents at Hillside with high quality care. Carmen and I work very closely together in the same office. Throughout this pandemic I have spent more time with Carmen and the team than my own family. We have regular meetings with the senior nurse and also work very closely with her to ensure the wellbeing of the residents.
From all my wonderful memories, I would say the special memory of mine was when I was a support worker on the dementia unit a lady had her 105th Birthday, all the team made this day so special for her and I will never forget the joy on that ladies face.
Qualifications include:Health and social care level 3 diploma
Health and social care level 3 apprenticeship – Distinction
Health and social care level 2 diploma
Award in awareness of Dementia level 2

I fitted into the team really well and was made to feel welcome from the first day. I have progressed my roles to Senior Support worker and bank Team Leader alongside my fulltime role of Service administrator.
Hillside Lodge feels like a big extended family, I love supporting the home, staff and residents. Being one of the first people to speak with callers I really enjoy assisting with queries and being able to solve them! My work on the floor defiantly helps me to understand better.Every day is different and always lots of laughter, keeping the residents safe and happy is always our aim.
One of my best memories of the home was celebrating our 10 year anniversary when we had a big party with residents, families staff and people from the community. I also really enjoyed attending the National Shaw Star awards in 2016 in Oxford.
Qualifications: NVQ level 2 office administration
Customer service in the business sector.
I have also completed distance learning courses with the North East Surrey College: in Common Health Conditions, Principles of dementia care, preparing to work in adult social care, Principles of end life care, all 4 of which I have obtained certificates in.

I have worked at Hillside Lodge for 9 years.
I started at Hillside Lodge full time as a catering and domestic assistant. Right from the first day, I felt like I was part of the team.
I have also worked in the laundry full time. I love seeing the residents everyday and having a chat.
About 4 years ago I started as working as a full time Activity champion more recently I have reduced this to part time. I was given the opportunity to work part time as a service administrator. I am really enjoying this and chatting with families and health professionals.I love both of my current roles, they are both very different and I love the mix. I love seeing the residents smiling, happy and supporting them with their daily activities and social interactions which are so important in a person’s wellbeing.
I have had many special moments working here at Hillside Lodge but the most special memory would be meeting some amazing characters through their journey here at Hillside Lodge.

Leah began her nursing career at the University of Surrey in Guilford.
After graduation, Leah worked on the wards at St Richards Hospital in Chichester, Arundel Community Hospital and also at St Catherine’s Hospice in Crawley.
Later Leah worked for WSCC for a while in one of their older homes called ‘Foxmead’ before moving to a brand new Hillside Lodge and joining Shaw healthcare in the winter of 2007.Leah offers a kind, holistic and person centred approach to the patients she is looking after, always with a comforting smile.
Hillside Lodge nursing floor is very bright and light for everyone.
Leah feels 100% satisfied in her role, knowing she is supporting the residents in her care.
Leah really does feel like part of the fixtures and fittings at Hillside Lodge, she enjoys all the conversations with health professionals and often offers reassurance to families. Leah feels part of a wonderful care team and cant imagine ever working anywhere else.

Karla quickly found herself enjoying the role and the team she was working with.
Hillside Lodge is a bright spacious home full of laughter and happiness.
Karla quickly showed her passion and commitment to the home and in 2015 after six years working in the home. Karla became a full time Team leader. Karla enjoys the responsibility that the new role offers and is keen to keep progressing.
Karla always finds time to have a chat with residents during her working day. Feeling really privileged to have an impact on their quality of life. She loves hearing the memories of residents and talking with them and summed it up by saying: “Everyday is special to me working with these lovely people."
Qualifications include: Qualifications: Level 2 and 3 diploma in health and social care

Jan has worked at Hillside Lodge for 10 years a very conscientious and supportive member of the team.
Jan really loves being able to make an impact on the residents life’s.
On a normal working day Jan always finds time to go walking with residents, either in the home or gardens and listening to their stories.
Jan offers her support to families, helping to keep them in the loop with their loved ones care.
Music and singing can often be heard around the home, making it a nice place to live and work.Jan’s best ever memory of a working day, would be when she took a resident to the coast, the smiles and laughter made it all worth while.
New staff joining the Hillside team are often asked to work alongside Jan, she has a wealth of knowledge which she loves to share.
Qualifications include Level 2 and 3 Diploma in Health & Social Care.

Her energy and charisma made her, a very welcomed addition to the passionate team.
Marie worked hard and soon became a Senior Support worker and Bank Team LeaderThen in August 2014 Marie became a Fulltime Team Leader
Marie has never lost her passion or enthusiasm for care, she really enjoys supporting residents and being in a position to promote best wellbeing practice. Marie enjoys all the different areas in the home that offer varied experiences for the residents. Marie feels she has a good rapport with families, this has really supported the home through the recent Pandemic.
One of Marie’s best Memories of a working day is always when celebrating any residents milestone birthdays. A few years ago a lady reached her 100th birthday and we worked with the family to arrange a party for her and involved the staff and the residents in that too. It was a lovely afternoon.
Frequently Asked Questions about Hillside Lodge
What types of Care is Hillside Lodge registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillside Lodge have?
There are 60 Single Rooms.
What are the Facilities & Services at Hillside Lodge?
Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Hillside Lodge to the centre of Pulborough?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillside Lodge to verify any information. View our terms and conditions. Hillside Lodge has an Enhanced Service -more info.