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All of the home's bedrooms are en-suite, allowing residents to have their privacy respected, while also enjoying comfortable social areas and a good communal atmosphere.
Hillside Lodge is registered with the Care Quality Commission and is part of the prestigious Shaw Healthcare portfolio, known throughout the UK for their extensive healthcare expertise.
Care Provided by Hillside Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillside Lodge for full pricing details and T&Cs.
Contact Hillside Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Constantin Zidaru(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hillside Lodge Reviews (65)
Hillside Lodge has a Review Score of 9.7 (9.653) out of 10, based on 12 reviews in the last 2 years.
Over all time Hillside Lodge has 65 reviews.
Hillside is a lovely home, and the commitment of the management and staff is to be applauded. The professionalism and how hard they all work is a credit to Shaw Healthcare, especially after the appalling time they all have all been through. I am thankful that my friend, who has been at Hillside for 5 years, is being cared and looked after by such a fantastic team.
The genuine care that the staff have for the residents is remarkable, and it is this that makes this home so incredible.
My father has only recently moved to the care home following health problems when he had to be admitted to the hospital, on several occasions. He was sent to other respite care homes before being admitted to Hillside Lodge, where he has been offered a long term stay. He appears to have settled in well. The staff are helpful and friendly. My father is currently having a financial assessment carried out, so we do not know what may be required to contribute towards his care, at the home. I am not really in a position to make comments on the following, as we have not been permitted to enter the care home due to COVID -19, so do not have any idea as to what some of the following are like.
Thank you for taking such good care of my mum and going the extra mile for her.
Having updates on her is also a great help and puts my mind at rest. Thank you to all at Hillside, especially at this most difficult time.
My mother has been a resident here for the last 21 months, 17 months on the Dementia floor and I cannot fault the care and attention given to her. All the staff know all the residents, and the staff are like a great big extended family. I am completely confident that they will always look after Mum completely and always keep us informed when needed. They also do not hesitate to defer to other professionals to aid her care. I would like to say an enormous thank you to all the staff, not just the carers, but the support staff too, the catering team, the laundry team, the caretaker, the cleaners, everyone, who have gone above and beyond during the covid pandemic. I would, and have, recommended this family-friendly care home to others. Thank you all from our family.
They really look after me and take care of my needs, friendly and efficient.
I cannot praise all the staff enough, care team, office, cleaning, laundry staff and even the handyman had a good rapport with her.
She had bipolar disorder so could be challenging at times! All the staff in the whole of the building treated her with respect, as she was first on the residential floor then had to go to the EMI floor as her illness progressed. The care team knew just how to manage her bipolar to a tea and kept her out of hospital many a time. She lived to be 95 years old and I put this down to 11 years of care from this amazing team. I think Hillside is a hotel for the elderly with built-in care.
It's such a shame that the managers keep coming and going, that seems the only downfall of this particular care home!
I am very happy the way my husband is looked after by all the care assistants.
A fantastic friendly caring home, the staff are all excellent, carers, cleaners, laundry, reception and kitchen staff are all amazing. The home is spotless and maintained to a high standard. There is a real family feel to this care home, and the layout of the home is excellent for my mother who has dementia. I would recommend it to anyone. A well-managed establishment.
My mother recently arrived at Hillside Lodge, and when I visited it before she arrived, I felt very comfortable placing her there. Since that time my brother and I have visited numerous times and we can only say the level of care and kindness is everything we could have hoped for. The home itself is spotless and well cared for (recently completely redecorated), and the staff in every area have been wonderful. I can rest easy at night knowing my mother is in good hands. They have done a beautiful job making the place cosy and bright with lots of lovely art and positive messages. The place is decorated very festively and creatively for Christmas, which I know puts a smile on residents, staff and visitors alike. This is exactly the kind of place I hoped we would find for my mother. Huge relief to know she's there.
My aunt was transferred to Hillside Lodge from about care home as she needs nursing care, not just residential care. She is now receiving end of life care and I cannot praise the staff enough for the care and support they are providing. As next of kin I am fully involved in decisions and my input is welcomed and appreciated by the staff. Even if Hillside is a longer journey for relatives I would strongly urge you to consider Hillside Lodge.
I feel very comfortable when I visit my mother and can make a cup of tea after travelling a long distance.
Staff are lovely, full of humour and obviously like their work.
My mum moved here from another nearby home (which was awful) and the difference in standards is unbelievable. Hillside Lodge is such a happy, safe place - I never worry about my mum when I'm away as I know she is well looked after.
The staff are always friendly and welcoming, the rooms are bright, airy and clean. I feel so lucky that this is where Mum is living, it’s a huge relief to the whole family.
The home is nice and light, generally clean and fresh, making it a joy to visit. The staff are warm and friendly, and very busy most times. My mother always seems to be well cared for.
Excellent care home. This home I would highly recommend. The staff are so caring and always happy, it is lovely to see smiley faces when you walk through the entrance door. The home is always lovely and clean and with pictures etc on the walls, it looks so homely. Entertainment is excellent too for the residents in this home and mustn't forget the food excellent, cater for all and always a choice on the menu. This home is first class, what else can I say.
We, the resident's relatives, have nothing but praise for the staff and the home.
The accommodation is excellent and spotlessly clean. The decor is also great. The management is first class. They listen to the residents and staff re any problems. Like any care home, it is only as good as the Carers. At Hillside they are PEARLS, hard-working, pleasant and professional and the residents come first, a great thing.
When there is a need to have a loved one placed into care you hear and see so many bad things. But there are care homes that are good and Hillside Lodge is in my opinion brilliant, from the cleanliness of the home to the food, and as for the staff, they are simply marvellous. The care and support they give is beyond first class. Words will never do them enough justice and I thank them for everything they do for my mother and all the residents.
My husband settled in straight away as the staff were very friendly and made him feel at home. His room is bright and we have been able to make it his home.
Hillside Lodge is a very warm, safe and friendly environment made possible by the caring staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 March 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillside Lodge.
There are no upcoming events for Hillside Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hillside Lodge.
Accreditations
There are no accreditations posted yet for Hillside Lodge.
Meet the Team (7)

I joined Hillside Lodge and Shaw healthcare 9 years ago as a young 18 year old. I can honestly say, I have enjoyed every day.
I began as a support worker and felt I quickly bonded with the team. I then went on to take on an administrator role along side my support worker role. When a post of Team leader became available I jumped at the chance and loved the responsibility of the role.
I progressed again in December 2019 to take on my new and current role of Deputy Managers.
I love my current role as I am able to combine so many factors of my previous roles working closely with the residents, staff, residents loved ones, our head office and outside care practitioners. I enjoy working with people and get great satisfaction by providing the residents at Hillside with high quality care. Carmen and I work very closely together in the same office. Throughout this pandemic I have spent more time with Carmen and the team than my own family. We have regular meetings with the senior nurse and also work very closely with her to ensure the wellbeing of the residents.
From all my wonderful memories, I would say the special memory of mine was when I was a support worker on the dementia unit a lady had her 105th Birthday, all the team made this day so special for her and I will never forget the joy on that ladies face.
Qualifications include:Health and social care level 3 diploma
Health and social care level 3 apprenticeship – Distinction
Health and social care level 2 diploma
Award in awareness of Dementia level 2

I fitted into the team really well and was made to feel welcome from the first day. I have progressed my roles to Senior Support worker and bank Team Leader alongside my fulltime role of Service administrator.
Hillside Lodge feels like a big extended family, I love supporting the home, staff and residents. Being one of the first people to speak with callers I really enjoy assisting with queries and being able to solve them! My work on the floor defiantly helps me to understand better.Every day is different and always lots of laughter, keeping the residents safe and happy is always our aim.
One of my best memories of the home was celebrating our 10 year anniversary when we had a big party with residents, families staff and people from the community. I also really enjoyed attending the National Shaw Star awards in 2016 in Oxford.
Qualifications: NVQ level 2 office administration
Customer service in the business sector.
I have also completed distance learning courses with the North East Surrey College: in Common Health Conditions, Principles of dementia care, preparing to work in adult social care, Principles of end life care, all 4 of which I have obtained certificates in.

I have worked at Hillside Lodge for 9 years.
I started at Hillside Lodge full time as a catering and domestic assistant. Right from the first day, I felt like I was part of the team.
I have also worked in the laundry full time. I love seeing the residents everyday and having a chat.
About 4 years ago I started as working as a full time Activity champion more recently I have reduced this to part time. I was given the opportunity to work part time as a service administrator. I am really enjoying this and chatting with families and health professionals.I love both of my current roles, they are both very different and I love the mix. I love seeing the residents smiling, happy and supporting them with their daily activities and social interactions which are so important in a person’s wellbeing.
I have had many special moments working here at Hillside Lodge but the most special memory would be meeting some amazing characters through their journey here at Hillside Lodge.

Leah began her nursing career at the University of Surrey in Guilford.
After graduation, Leah worked on the wards at St Richards Hospital in Chichester, Arundel Community Hospital and also at St Catherine’s Hospice in Crawley.
Later Leah worked for WSCC for a while in one of their older homes called ‘Foxmead’ before moving to a brand new Hillside Lodge and joining Shaw healthcare in the winter of 2007.Leah offers a kind, holistic and person centred approach to the patients she is looking after, always with a comforting smile.
Hillside Lodge nursing floor is very bright and light for everyone.
Leah feels 100% satisfied in her role, knowing she is supporting the residents in her care.
Leah really does feel like part of the fixtures and fittings at Hillside Lodge, she enjoys all the conversations with health professionals and often offers reassurance to families. Leah feels part of a wonderful care team and cant imagine ever working anywhere else.

Karla quickly found herself enjoying the role and the team she was working with.
Hillside Lodge is a bright spacious home full of laughter and happiness.
Karla quickly showed her passion and commitment to the home and in 2015 after six years working in the home. Karla became a full time Team leader. Karla enjoys the responsibility that the new role offers and is keen to keep progressing.
Karla always finds time to have a chat with residents during her working day. Feeling really privileged to have an impact on their quality of life. She loves hearing the memories of residents and talking with them and summed it up by saying: “Everyday is special to me working with these lovely people."
Qualifications include: Qualifications: Level 2 and 3 diploma in health and social care

Jan has worked at Hillside Lodge for 10 years a very conscientious and supportive member of the team.
Jan really loves being able to make an impact on the residents life’s.
On a normal working day Jan always finds time to go walking with residents, either in the home or gardens and listening to their stories.
Jan offers her support to families, helping to keep them in the loop with their loved ones care.
Music and singing can often be heard around the home, making it a nice place to live and work.Jan’s best ever memory of a working day, would be when she took a resident to the coast, the smiles and laughter made it all worth while.
New staff joining the Hillside team are often asked to work alongside Jan, she has a wealth of knowledge which she loves to share.
Qualifications include Level 2 and 3 Diploma in Health & Social Care.

Her energy and charisma made her, a very welcomed addition to the passionate team.
Marie worked hard and soon became a Senior Support worker and Bank Team LeaderThen in August 2014 Marie became a Fulltime Team Leader
Marie has never lost her passion or enthusiasm for care, she really enjoys supporting residents and being in a position to promote best wellbeing practice. Marie enjoys all the different areas in the home that offer varied experiences for the residents. Marie feels she has a good rapport with families, this has really supported the home through the recent Pandemic.
One of Marie’s best Memories of a working day is always when celebrating any residents milestone birthdays. A few years ago a lady reached her 100th birthday and we worked with the family to arrange a party for her and involved the staff and the residents in that too. It was a lovely afternoon.
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