Hillside Lodge

Spiro Close, London Road, Pulborough RH20 1FG
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9.9 63 Reviews
  • Hillside Lodge, Pulborough
A purpose-built care facility, Hillside Lodge, in West Sussex, looks after up to sixty residents with a number of personal care needs, including for people with dementia, physical disabilities and sensory impairment.

All of the home's bedrooms are en-suite, allowing residents to have their privacy respected, while also enjoying comfortable social areas and a good communal atmosphere.

Hillside Lodge is registered with the Care Quality Commission and is part of the prestigious Shaw Healthcare portfolio, known throughout the UK for their extensive healthcare expertise.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1477
  • Self-Funded Residential Dementia Care: from £1547
  • RESPITE Self-Funded Residential Care: from £1577
  • RESPITE Self-Funded Residential Dementia Care: from £1647

These prices are only a guideline, please contact Hillside Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Daniel Rees (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Hillside Lodge Reviews (63)

Total of 63, showing 41-60
9.9

Hillside Lodge has a Review Score of 9.9 (9.909) out of 10, based on 23 reviews in the last 2 years. Over all time Hillside Lodge has 63 reviews.

Overall Experience

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Date Published

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Review from Karen C (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only recently moved to the care home following health problems when he had to be admitted to the hospital, on several occasions. He was sent to other respite care homes before being admitted to Hillside Lodge, where he has been offered a long term stay. He appears to have settled in well.
The staff are helpful and friendly. My father is currently having a financial assessment carried out, so we do not know what may be required to contribute towards his care, at the home. I am not really in a position to make comments on the following, as we have not been permitted to enter the care home due to COVID -19, so do not have any idea as to what some of the following are like.

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Review from Jasmine J (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the care home for three weeks of respite care following a stroke. She also suffers from dementia. It was a really, really tough choice as she has always said how much she always hated the idea of going into a care home. I knew I couldn’t cope with looking after her at home. After a very
difficult couple of nights, she did begin to settle. Although it was made harder because I couldn’t visit her and she couldn’t leave too, due to COVID. The ladies that looked after mum was just lovely. Always there to talk things through when I felt so desperate about Mum being in the home. They were all very caring and reassuring.
Thank you for taking such good care of my mum and going the extra mile for her.

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Review from Vivienne S (Power of Attorney of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Hillside for 3 years, up until the Covid outbreak I was seeing her on a regular basis. It's lovely to get the odd video call from her knowing that she is very happy, it's great to know that she has an extended family in the carer's whilst I can't be with her, this makes me very
much at ease knowing that they all take excellent care of her. I love the Activities Bingo which I have accompanied her on a few times, also having different groups in sing along's, etc. making things craft-wise. Visiting hairdresser is lovely too.
Having updates on her is also a great help and puts my mind at rest. Thank you to all at Hillside, especially at this most difficult time.

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Review from C S (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for the last 21 months, 17 months on the Dementia floor and I cannot fault the care and attention given to her. All the staff know all the residents, and the staff are like a great big extended family. I am completely confident that they will always look after Mum
completely and always keep us informed when needed. They also do not hesitate to defer to other professionals to aid her care. I would like to say an enormous thank you to all the staff, not just the carers, but the support staff too, the catering team, the laundry team, the caretaker, the cleaners, everyone, who have gone above and beyond during the covid pandemic. I would, and have, recommended this family-friendly care home to others. Thank you all from our family.

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Review from K S (Resident) assisted by family/friend published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They really look after me and take care of my needs, friendly and efficient.

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Review from Rosemary B (Daughter of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away this February (2019) after having been at Hillside for 11 years. She had been in hospital for two weeks previously with a chest infection. She was so pleased to get back to the care home, her home and her second family as she called it!
I cannot praise all the staff enough, care
team, office, cleaning, laundry staff and even the handyman had a good rapport with her.
She had bipolar disorder so could be challenging at times! All the staff in the whole of the building treated her with respect, as she was first on the residential floor then had to go to the EMI floor as her illness progressed. The care team knew just how to manage her bipolar to a tea and kept her out of hospital many a time. She lived to be 95 years old and I put this down to 11 years of care from this amazing team. I think Hillside is a hotel for the elderly with built-in care.
It's such a shame that the managers keep coming and going, that seems the only downfall of this particular care home!

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Review from Pauleen L (Wife of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy the way my husband is looked after by all the care assistants.

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Review from Anita J (Daughter of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic friendly caring home, the staff are all excellent, carers, cleaners, laundry, reception and kitchen staff are all amazing. The home is spotless and maintained to a high standard. There is a real family feel to this care home, and the layout of the home is excellent for my mother who has
dementia. I would recommend it to anyone. A well-managed establishment.

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Review from Fay M (Daughter of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently arrived at Hillside Lodge, and when I visited it before she arrived, I felt very comfortable placing her there. Since that time my brother and I have visited numerous times and we can only say the level of care and kindness is everything we could have hoped for. The home itself is
spotless and well cared for (recently completely redecorated), and the staff in every area have been wonderful. I can rest easy at night knowing my mother is in good hands. They have done a beautiful job making the place cosy and bright with lots of lovely art and positive messages. The place is decorated very festively and creatively for Christmas, which I know puts a smile on residents, staff and visitors alike. This is exactly the kind of place I hoped we would find for my mother. Huge relief to know she's there.

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Review from H C (Niece of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was transferred to Hillside Lodge from about care home as she needs nursing care, not just residential care. She is now receiving end of life care and I cannot praise the staff enough for the care and support they are providing. As next of kin I am fully involved in decisions and my input is
welcomed and appreciated by the staff. Even if Hillside is a longer journey for relatives I would strongly urge you to consider Hillside Lodge.

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Review from R M A (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in this home and it is the best she has been in, there were three others for rehabilitation. This home is light and airy with beautiful decoration. The staff are always friendly and helpful. The food looks great which my mother enjoys. It is such a relief that she is in the residence.
I
feel very comfortable when I visit my mother and can make a cup of tea after travelling a long distance.

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Review from Carrie O (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely, full of humour and obviously like their work.


My mum moved here from another nearby home (which was awful) and the difference in standards is unbelievable. Hillside Lodge is such a happy, safe place - I never worry about my mum when I'm away as I know she is well looked after.

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Review from Nancy H (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hillside for about 18 months and we are really pleased with the level of care she gets.
The staff are always friendly and welcoming, the rooms are bright, airy and clean. I feel so lucky that this is where Mum is living, it’s a huge relief to the whole family.

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Review from L G (Son of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is nice and light, generally clean and fresh, making it a joy to visit. The staff are warm and friendly, and very busy most times. My mother always seems to be well cared for.

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Review from Pamela H (Niece of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. This home I would highly recommend. The staff are so caring and always happy, it is lovely to see smiley faces when you walk through the entrance door. The home is always lovely and clean and with pictures etc on the walls, it looks so homely. Entertainment is excellent too for
the residents in this home and mustn't forget the food excellent, cater for all and always a choice on the menu. This home is first class, what else can I say.

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Review from Brian P (Husband of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, the resident's relatives, have nothing but praise for the staff and the home.


The accommodation is excellent and spotlessly clean. The decor is also great. The management is first class. They listen to the residents and staff re any problems. Like any care home, it is only as good as the Carers.

At Hillside they are PEARLS, hard-working, pleasant and professional and the residents come first, a great thing.

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Review from Adrian F (Son of Resident) published on 15 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When there is a need to have a loved one placed into care you hear and see so many bad things. But there are care homes that are good and Hillside Lodge is in my opinion brilliant, from the cleanliness of the home to the food, and as for the staff, they are simply marvellous. The care and support they
give is beyond first class. Words will never do them enough justice and I thank them for everything they do for my mother and all the residents.

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Review from Linda H (Wife of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband settled in straight away as the staff were very friendly and made him feel at home. His room is bright and we have been able to make it his home.


Hillside Lodge is a very warm, safe and friendly environment made possible by the caring staff.

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Review from Richard G (Brother of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister regularly and am very pleased with the care and attention she is receiving. The staff are kind, caring and always helpful.

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Review from Al F (Wife of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a lovely place, my husband's choice to reside after spending time in respite there. All staff and carers are polite, carry out their duties to a high standard and are always happy to help and advise. I know that he is safe and well cared for.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Hillside Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Hillside Lodge is calculated as follows: ( (243 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 265 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (7)

Hannah

Hannah Peppard

Job Title: Deputy Manager

Joined: 2011

I joined Hillside Lodge and Shaw healthcare 9 years ago as a young 18 year old. I can honestly say, I have enjoyed every day.


I began as a support worker and felt I quickly bonded with the team. I then went on to take on an administrator role along side my support worker role. When a post of Team leader became available I jumped at the chance and loved the responsibility of the role.


I progressed again in December 2019 to take on my new and current role of Deputy Managers.


I love my current role as I am able to combine so many factors of my previous roles working closely with the residents, staff, residents loved ones, our head office and outside care practitioners. I enjoy working with people and get great satisfaction by providing the residents at Hillside with high quality care. Carmen and I work very closely together in the same office. Throughout this pandemic I have spent more time with Carmen and the team than my own family. We have regular meetings with the senior nurse and also work very closely with her to ensure the wellbeing of the residents.


From all my wonderful memories, I would say the special memory of mine was when I was a support worker on the dementia unit a lady had her 105th Birthday, all the team made this day so special for her and I will never forget the joy on that ladies face.


Qualifications include:
Health and social care level 3 diploma
Health and social care level 3 apprenticeship – Distinction
Health and social care level 2 diploma
Award in awareness of Dementia level 2

Anna

Anna Laker

Job Title: Service Administrator

Joined: 2014

I joined Shaw healthcare 6 years ago here at Hillside Lodge in a Bank Support worker role.
I fitted into the team really well and was made to feel welcome from the first day. I have progressed my roles to Senior Support worker and bank Team Leader alongside my fulltime role of Service administrator.


Hillside Lodge feels like a big extended family, I love supporting the home, staff and residents. Being one of the first people to speak with callers I really enjoy assisting with queries and being able to solve them! My work on the floor defiantly helps me to understand better.
Every day is different and always lots of laughter, keeping the residents safe and happy is always our aim.


One of my best memories of the home was celebrating our 10 year anniversary when we had a big party with residents, families staff and people from the community. I also really enjoyed attending the National Shaw Star awards in 2016 in Oxford.


Qualifications: NVQ level 2 office administration


Customer service in the business sector.


I have also completed distance learning courses with the North East Surrey College: in Common Health Conditions, Principles of dementia care, preparing to work in adult social care, Principles of end life care, all 4 of which I have obtained certificates in.

Kayleigh

Kayleigh Bushby

Job Title: Administrator / Activity Champion

Joined: 2011

I have worked at Hillside Lodge for 9 years.


I started at Hillside Lodge full time as a catering and domestic assistant. Right from the first day, I felt like I was part of the team.


I have also worked in the laundry full time. I love seeing the residents everyday and having a chat.


About 4 years ago I started as working as a full time Activity champion more recently I have reduced this to part time. I was given the opportunity to work part time as a service administrator. I am really enjoying this and chatting with families and health professionals.
I love both of my current roles, they are both very different and I love the mix. I love seeing the residents smiling, happy and supporting them with their daily activities and social interactions which are so important in a person’s wellbeing.


I have had many special moments working here at Hillside Lodge but the most special memory would be meeting some amazing characters through their journey here at Hillside Lodge.

Leah

Leah Dondo

Job Title: Senior Nurse

Joined: 2007

Leah began her nursing career at the University of Surrey in Guilford.


After graduation, Leah worked on the wards at St Richards Hospital in Chichester, Arundel Community Hospital and also at St Catherine’s Hospice in Crawley.


Later Leah worked for WSCC for a while in one of their older homes called ‘Foxmead’ before moving to a brand new Hillside Lodge and joining Shaw healthcare in the winter of 2007.

Leah offers a kind, holistic and person centred approach to the patients she is looking after, always with a comforting smile.
Hillside Lodge nursing floor is very bright and light for everyone.


Leah feels 100% satisfied in her role, knowing she is supporting the residents in her care.


Leah really does feel like part of the fixtures and fittings at Hillside Lodge, she enjoys all the conversations with health professionals and often offers reassurance to families. Leah feels part of a wonderful care team and cant imagine ever working anywhere else.

Karla

Karla Bushby

Job Title: Team Leader

Joined: 2009

Karla joined team Hillside in November 2009 as a Support Worker on days.
Karla quickly found herself enjoying the role and the team she was working with.
Hillside Lodge is a bright spacious home full of laughter and happiness.


Karla quickly showed her passion and commitment to the home and in 2015 after six years working in the home. Karla became a full time Team leader. Karla enjoys the responsibility that the new role offers and is keen to keep progressing.


Karla always finds time to have a chat with residents during her working day. Feeling really privileged to have an impact on their quality of life. She loves hearing the memories of residents and talking with them and summed it up by saying: “Everyday is special to me working with these lovely people."


Qualifications include: Qualifications: Level 2 and 3 diploma in health and social care

Jan

Jan Goddard

Job Title: Team Leader

Joined: 2010

Jan has worked at Hillside Lodge for 10 years a very conscientious and supportive member of the team.


Jan really loves being able to make an impact on the residents life’s.


On a normal working day Jan always finds time to go walking with residents, either in the home or gardens and listening to their stories.


Jan offers her support to families, helping to keep them in the loop with their loved ones care.


Music and singing can often be heard around the home, making it a nice place to live and work.
Jan’s best ever memory of a working day, would be when she took a resident to the coast, the smiles and laughter made it all worth while.


New staff joining the Hillside team are often asked to work alongside Jan, she has a wealth of knowledge which she loves to share.


Qualifications include Level 2 and 3 Diploma in Health & Social Care.

Marie

Marie Blackman

Job Title: Team Leader

Joined: 2014

Marie joined team Hillside in Pulborough six years ago, in January 2014 starting as a support worker.
Her energy and charisma made her, a very welcomed addition to the passionate team.


Marie worked hard and soon became a Senior Support worker and Bank Team Leader
Then in August 2014 Marie became a Fulltime Team Leader


Marie has never lost her passion or enthusiasm for care, she really enjoys supporting residents and being in a position to promote best wellbeing practice. Marie enjoys all the different areas in the home that offer varied experiences for the residents. Marie feels she has a good rapport with families, this has really supported the home through the recent Pandemic.


One of Marie’s best Memories of a working day is always when celebrating any residents milestone birthdays. A few years ago a lady reached her 100th birthday and we worked with the family to arrange a party for her and involved the staff and the residents in that too. It was a lovely afternoon.

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