Hillside Lodge

My mum has been in the care home some time now and I admire how the staff look after her. They are so patient and kind she is always clean and well cared for. I couldn’t wish for better care. My mum is treated as an individual person and the needs she requires.

And thank you all.

My mother has been a resident in the dementia unit at Hillside for over 3 years now. The staff are always aware of her needs and give her care and attention. I am kept informed if there is anything that changes in her health and well-being.

Mum was recently moved back up to nursing care at the home, she was in a very sorry state after having spent some time in hospital, but she is back to her old self again after the care the nurses and home have given her. We are very happy with the care she gets and has received over the past from Hillside and as a family cannot thank them enough. That's from the office staff,cleaner, lady that does the washing etc the nursing card and the front-line carers.

Mum moved into Hillside Lodge at the beginning of September. It was a very tough transition for me, and the staff have been so supportive, understanding, and kind. I am so grateful for all that the staff do. Mum says she is being well looked after.

My mother-in-law moved from the hospital to Hillside Lodge in June and I cannot speak highly enough of the care and support she has been lucky enough to find at this remarkable home. The staff are never irritable or short, they have all the time and patience and most importantly are so cheerful. The facilities provided are amazing including the hairdresser and chiropodist visits. I hope I end up there should I need to in 20ish years.

I always felt well briefed on concerns, achievements and perceived needs for contact with the doctor or any other service provider. The hairdressing provision and garden were always given a mention but so was the fact that "care was very good".

I would wholeheartedly recommend Hillside Lodge.

A fantastic welcome to a new resident for whom we have responsibility. Nothing is too much trouble. Staff have gone out of their way to be supportive and caring.

All the staff at Hillside Lodge were fantastic, they cared for my mum with extreme passion, she was well looked after by everyone at the home, nothing was too much for them and they went the last mile to help my mum and they were very sad at her passing if anyone ever asks me about Hillside Lodge. I will have nothing but praise for them and I would like to thank every one of them for the care that my mum received.

I found the home from the moment you enter to have a bright cheerful atmosphere. The staff are very attentive to individual needs. Nothing seems to be too much bother. Thank you we sleep better knowing she's getting the absolute best care.

My mum has been in Hillside Lodge since the first lockdown, a hard decision for us, but the best decision for her. For a family who have never dealt with the care system or homes etc, and not being able to go in with her, dropping her at the door was hard. We needn't of worried, the staff were amazing, with us calling constantly, we never felt like we were being a nuisance. We had never seen any staff and only knew names, but felt like we knew them and could ask anything. My mum has settled in really well and is always cheerful, and now we are allowed in to see her and meet the ladies that we have spoken with on the phone. We can see what a lovely family atmosphere they have created and how well they care for my mum. (This includes everyone, office staff, carers, cleaners, cooks, laundry persons, and any others I've missed). Our mum is our world and in an ideal world we would like her at home, but as this couldn't be, we are so pleased that she is in Hillside, and always smiling and laughing.

My Covid test was taken and processed efficiently. I was shown to my mother's room which I was seeing for the first time since she entered the home in June 2020. I was impressed with the cleanliness of her room and enjoyed my first face to face visit with Mum. The team leader on her floor chatted to me and said if I had any questions after my visit she would be happy to chat.

I came to Hillside Lodge for respite care following a hospital stay with Covid related pneumonia. The staff were very welcoming making me feel completely at home. The meals were very tasty and nutritious. Staff were very helpful and allowed your own space when you needed it. Rooms were lovely with ensuite facilities. The atmosphere was very relaxed and welcoming.

The level of care provided to my Mother has been excellent. She always comments on the lovely food and she likes all the carers who look after her. Due to covid-19 and the fact that I live abroad, I have obviously not been able to visit Mum but the home has been very kind in facilitating zoom calls with her.

My mother has been a resident at Hillside Lodge for several years now. She has suffered with dementia from a relatively young age and it was tough having to make the decision to move her to a home when my father wasn't able to care for her any more or keep her safe at home. After her trying out other homes on a respite basis first, we chose Hillside Lodge because it stood out as far and away the best. The staff have been wonderful and have treated her as if family since the day she arrived. They have always taken great care of her and it gives us much comfort to know that she is so well looked after. These COVID times are difficult and of course visiting is currently curtailed but its a relief to know she is in safe hands and her care is excellent. A huge thank you to all the staff there.

My late friend lived at Hillside Lodge for a few years before she passed away. I would like to say a massive thank you to all the wonderful staff at Hillside. They always made us feel very welcome and we knew that our friend was happy there. I would recommend this place to anyone who needs to go into a care home.

When a loved one is unable to cope one of the hardest choices is to consider going into a home however good that home may be it is a heart-breaking choice. Hillside is purpose-built, close to amenities has individual rooms of a good standard, thoughtful décor and a pretty garden. Residents can choose to stay in their own rooms or use the communal rooms and are part of a wider family with friendly caring staff, not only the care staff but all those who help to make Hillside run smoothly. Any concerns are listened to and addressed which is always positive. Throughout the pandemic, the staff were and continue to be amazing keeping relatives in the picture despite unremitting workloads arranging video calls for residents and generally doing all that can humanly be done for those in their care. Nothing can ever be the same as your own home but Hillside does all it can to ensure that the residents feel at home. Mum is comfortable, well cared for and safe and considers Hillside to be home.

My mother is a resident on the dementia unit, the team are incredibly kind, compassionate and caring. I can not thank the team enough for all they have done to make my mother feel loved and cared for, also all they have done to make us feel included in the care of our mother.

We would like to say a big thank you from us for keeping her safe.