Barchester Marriott House & Lodge

Tollhouse Close, Chichester PO19 1SG

Barchester Marriott House & Lodge, Chichester, West Sussex
Barchester Marriott House & Lodge, Chichester, West Sussex
Barchester Marriott House & Lodge, Chichester, West Sussex

Barchester Marriott House & Lodge provides first-class 24-hour nursing and residential care, over 2 separate buildings. They are situated in the heart of Chichester, enjoying views of the Cathedral and close access to the town centre. A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Nestled within private, award winning landscaped gardens, Marriott House and Lodge offers an oasis of care, for both short stay and longer term. By taking care of the day-to-day tasks, professionals enable you to concentrate on the more enjoyable things in life. You can make yourself at home and live a full life, with the reassurance that care and support are on hand whenever you need it. Should your care needs change in the future, they can offer you a care pathway with a smooth transition between both homes. A dedicated team takes great pride in all aspects of hospitality, including restaurant-style dining as well as a social calendar full of activities loved by those who live here. If you would like any further information or to arrange a visit, please contact.

Group: Barchester Healthcare Ltd

Person in charge: Rebecca Condie (General Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 119 Service Users

Registered Care Categories*: No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish, Romanian

Single Rooms: 119

Shared Rooms: 0

Rooms with ensuite WC: 92

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Marriott House & Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.1 Barchester Marriott House & Lodge has a Review Score of 9.1 (9.135)

The Review Score of 9.1 (maximum of 10) for Barchester Marriott House & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Barchester Marriott House & Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.337 for Barchester Marriott House & Lodge is calculated as follows: ( (190 Excellents x 5) + (119 Goods x 4) + (35 Satisfactorys x 3) + (11 Poors x 2) + (4 Very Poors x 1) ) ÷ 359 Ratings = 4.337

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.798 Points relating to the number of positive Reviews for Barchester Marriott House & Lodge is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.8 positive Reviews (119 registered maximum number of service users ÷ 5). 19 Reviews ÷ 23.8 Target = 0.798

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    12
  • Satisfactory
    1
  • Poor
    2
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Marriott House & Lodge?

  • Extremely LIKELY
    19
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Barchester Marriott House & Lodge

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    6
  • Resident / Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

My grandad was only here for about 12 days but he loved it. The staff are very helpful and couldn't do more for you.
It was Grandad's birthday on 31st January, he was 86. He had a tea party with his family and some whiskey that he loved and passed away 3.10am the next morning. Everyone there was so nice I would definitely recommend this place 100%.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Beckie Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 12 Feb 2018:

Dear Clare
Thank you so much for your review. Although your Grandad was not with us long, we were all extremely fond of him and he is greatly missed.
Kindest Regards,
General Manager.

My father discharged himself from here after only one week. He was given a soulless room on the second floor which housed a small single bed with barely room to open the wardrobe doors. The en-suite toilet and washbasin were tiny. We requested help morning and evening to assist him to wash/dress etc. This did not happen and he was left to his own devices. He struggled to wash himself in the tiny washbasin in such a cramped space when he has mobility problems. The lift broke while he was there, isolating him. This seems to be a common problem, reading other reviews. He was convalescing from a hospital admission and requested meals in his room. These meals were always stone cold and tasteless. He was only asked what he wanted for breakfast on the first day and thereafter was served hard, cold toast which he found inedible. When his clothes were taken to the laundry, they managed to lose his trousers (eventually recovered!). Management seems lax. Pleasant staff but chaotic.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

Beckie Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 12 Feb 2018:

Thank you for your review and I am sorry to hear that you feel your Fathers stay was not a positive one.
Regarding the lift not working, this was in our other building Marriott House which would not have affected your Father’s stay, measures were taken and equipment was fitted to enable the residents of the House to come down to the communal and dining areas to prevent any social isolation.
I have spoken with all staff at the Lodge and have checked our records and can see that assistance was offered with personal care and your Father accepted this on some occasions. The Lodge staff did not feel that there were any concerns or negativity regarding your Father’s stay and that no complaints were made, if they had been raised at the time, we can assure you that they would have been addressed and acted upon without delay to ensure that your Father’s stay was a pleasant one. I would be more than happy to meet with you to discuss further. Kind Regards, Beckie Condie.

My mother has been in Marriott House for the last two and a half weeks. It was all very chaotic on arrival, then within two days they had a large flood and again it was very chaotic.
All staff seem very caring but as my mother is confined to bed and totally dependant on help, I feel the staffing ratio/allowance is inadequate for this type of care.
At mealtimes, all staff are downstairs and room bound residents wait over 45 minutes for a call bell response! Staff don't seem to have enough time.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My Father in Law was admitted to Marriott House in October.
Although he was in the care of these lovely people for only three weeks, he was looked after with the utmost care and compassion. All staff without fail have a smile and a "hello" for everyone. Initial administration was sorted with the minimum of fuss.
His room was comfortable. We were able to put up any personal photo's or pictures on the walls if we so wished. We were able to visit at any time.
When he passed away everyone were most concerned as to his families welfare. There was no rush to remove personal belongings from his room which made his loss a little easier to bear.
A sympathy card was sent to Mum and we were advised that someone would be attending his funeral which we feel is tremendous given the short space of time he was lodged at Marriott House.
A BIG thank you to all the staff at Marriott House and should they ever require a reference we would be first in line to recommend them most highly.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Beckie Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 14 Nov 2017:

Thank you so much for your kind words and I shall pass these on to our team.
Our thoughts are with you at this time and if there is anything we can do to support you at this difficult time, please do not hesitate to contact us.

After an operation in hospital, I spent three weeks at Barchester Marriott House & Lodge. My husband is a permanent resident as he has Parkinson's. The care I received was excellent and enabled me to return home well - as I live alone.

I wrote to the manager congratulating her on the running of the place and expressed my sincere thanks.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Forrester, Manager at Barchester Marriott House & Lodge responded to this review on 02 Oct 2017:

Thank you very much for taking the time to complete a review on Marriott House and Lodge Care Home. We are very pleased to hear your stay was a pleasant one and helped with your recovery. Thank you again.

Barchester Marriott House & Lodge is a lovely care home and my father-in-law enjoyed his stay, the staff were very helpful and caring.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Marie Forrester, Home manager at Barchester Marriott House & Lodge responded to this review on 11 Sep 2017:

Thank you for taking the time to complete a review of Marriott House & Lodge, your comments are greatly appreciated.

He came into Marriott House & Lodge needing palliative care he was only given a couple of weeks. Once he came in over the next few weeks he improved and I put this down to the care and attention which all the staff gave. Nothing was too much trouble. I was also able to take him out a couple of times too which I never thought I would be able to do again with the support of the nurses and carers. He was at the Marriott's for nearly a year.
Towards the end of Dad's life, the nurses and carers could not have made this more peaceful and stress free. Dad was comfortable and Marriott's made us feel like family. I pop in from time to time to say hello and you are always greeted with a smile and welcomed in.
All the staff have been touched by angels.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Irene, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 08 Sep 2017:

Thank you very much for your review, We feel touched by your comments especially regarding our staff. It's our pleasure to have cared for your father and to support you and your family through your difficult time. Please continue to pop in, you will always be welcome.

The care home is very satisfactory. Staff are very helpful and take care. The registered nurse is very helpful and takes very good care of all the patients.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Marie Forrester, General Manager at Barchester Marriott House & Lodge responded to this review on 08 Aug 2017:

Thank you for taking the time to complete a review of Marriott House & Lodge Care Home, your comments are greatly appreciated.

My father needed to go into a nursing home after a stroke.
The staff at Marriott House have been amazing.
Their care, compassion and professional approach to dealing with my father and myself, has been second to none.
Every detail thought of.
Nothing too much trouble.
I can relax knowing he is in good hands.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Forrester, General Manager at Barchester Marriott House & Lodge responded to this review on 07 Aug 2017:

Thank you very much for taking the time to complete a review for Marriott House & Lodge Care Home, your comments are greatly appreciated.

Having to put a loved one into care is the hardest thing to do, but the staff at Marriott House & Lodge have been so supportive and kind to both myself and my husband that it has made the transition so much easier and happier. The care given is professional at all times but this is done with consideration and kindness. So glad we chose Marriott House & Lodge.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Forrester, Home Manager at Barchester Marriott House & Lodge responded to this review on 13 Jul 2017:

Thank you very much much for completing a review of our home it is greatly appreciated.

My brother now deceased had first class care, compassionately given at all times. I continue to visit and minister Holy Communion as a lay minister. The staff and residents are a joy to be with and will always go the extra mile to make Marriott House a home from home.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Marie Forrester, General Manager at Barchester Marriott House & Lodge responded to this review on 27 Jun 2017:

Thank you for taking time to complete this review, your comments are greatly appreciated.

Generally very good and staff are friendly but there does seem to be less of them lately. Lift being out of action caused residents on upper floors to stay in rooms for lunch which, for many means being in their rooms all day. This is the second time this has happened lately!

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 06 Jun 2017:

Thank you for taking the time to complete your review for Marriott House & Lodge it is greatly appreciated and comments are always taken on board in order to improve our service.

Mum arrived here one year ago this June. Her health is not great, struggling too with the loss of my brother (her youngest son) suddenly 6 months before. He was her carer. But she has settled here well and loves the staff who are wonderful to her. The family knows she is safe and well cared for. She has her grumps, but that would not be mum. We as a family would like to thank all staff and nurses for their efficient care.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 05 Jun 2017:

Many thanks for taking time to complete your review of Marriott House & Lodge it is greatly appreciated.

In the recent absence of the manager, there has been no noticeable change in the running of the care home which is considered good overall.
There are still a few occasions, however, when a shortage of staff is apparent and attention to detail slips.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Value for Money: Satisfactory

Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 05 Jun 2017:

Thankyou for taking the time to complete your review of Marriott House & Lodge it is greatly appreciated and we always take on board your comments made.

On the whole, I am very happy at Marriott House, most carers are good - the younger ones are learning by having experience. The chef gives us a variety of food - has to cater for so many (including Marriott Lodge). Activities sometimes change program on the day - the girls do their best, I'm sure.
I feel very pleased we have beautiful gardens to walk around with my 3 wheeler. The manager recently left her job which was rather difficult and she is missed. Sometimes the carers fail to notice when residents have rang a bell. I have a lovely view from my ground floor room of the Chichester College fields. Pleased to be able to obtain cash from the administrator.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 05 Jun 2017:

Thank you for taking the time to complete your review of Marriott House & Lodge it is greatly appreciated.

Since I have been here I have been looked after very well, well fed. Staff carers are very good, caring and very helpful. I get on well with them all, anything I need doing they help me. I can't wish for anything more.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Need more staff.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4.1 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 05 Jun 2017:

Thankyou for taking the time to complete your review of Marriott House & Lodge it is greatly appreciated and we always take on board your comments made.

I have filled out this review for my aunt who is unable to do it for herself and it reflects her views. My aunt has been in nursing care since February and her health both physical and mental have improved due to the care she is receiving. She is clean, comfortable, well fed and generally contented. At the age of 99, she is frail and bedridden but appreciates the friendliness of the staff and their many kindnesses.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I live alone and a sudden deterioration in my health meant I needed respite care urgently. Marriott Lodge responded to this emergency. I have been most impressed during my time here. The place is a home for the long term residents, with a lovely relaxed atmosphere - a happy one also. The staff here are very caring. Many of them have been here for very long periods, another sign of stability.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

We arrived for admission late on Friday evening. Nothing is too much trouble for the staff. The answer to our questions always seems to be yes! Very attentive and caring staff doing everything possible to make my brother's change of circumstances as smooth and pleasant as possible.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and father were both residents at Marriot House: My mother for just over a year and father for 7 months. Both have enjoyed their time in the home, although father took some time to adjust.
Unfortunately, father died of "old age" at the end of November. All I can say is that the care, kindness and sensitivity of the staff was second to none. Nobody could have done more during the difficult last days and hours. This has significantly helped the grieving process of the family.
N.B Home needs a medical consulting room for privacy.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I only spent a week in the Lodge for respite care. When I looked round, I was using a wheelchair so why, when I opted to pay even more money (£1,000 per week) for an ensuite room, did they not a) find a wheelchair that fitted through the door or b) help me to bath or shower upstairs? I was told I would have a hair appointment, daily newspaper but neither materialised. Really I was due a refund.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Very Poor

Rooms: Poor

Theresa Shell, General Manager at Barchester Marriott House & Lodge responded to this review on 24 Jan 2017:

Dear Katie,

Thank you for taking the time to share your feedback following your stay with us at Marriot House. We pride ourselves on the close and attentive care to our residents whether joining us for a short respite stay or for a longer period. Specific and bespoke arrangements are frequently made to ensure that everyone’s care and nursing needs are met and wishes are respected, therefore I was disappointed to read your comments. In order to help us maintain our high standards, I would appreciate the opportunity to speak with you further about your stay should you choose to do so – please feel free to give me a call at a time that is convenient to you.

Best regards,

Theresa

The previous high standard of activity organisation has dropped following a change of staff, however, all other aspects of the home are good to excellent.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sarah Harding, Head Of Activities at Barchester Marriott House & Lodge responded to this review on 19 Dec 2016:

Thank you for your feedback. We are sorry you feel our level of activity provision has reduced, we take this feedback on board and continue to work hard to ensure that activity provision is provided to a range of clients and ensure their social needs are met.

My mother was resident in Barchester Marriott House & Lodge for 6 years. I was sure she was in the right place for 3 reasons:
1) She always said she was well looked after.
2) Everyone was unfailingly friendly when I visited.
3) Staff turnover was remarkably low.
I would have no hesitation in recommending Barchester Marriott House & Lodge

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Friendly atmosphere where staff always have a smile. Other residents including from my mother seem to enjoy their surroundings, meals and activities that are optional. Each week seems to pass by so quickly with many residents taking part with the staff in various activities. As a visitor, the cooking smells are so tempting and the varied menu is very inviting.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the staff very caring to my mother. The room is lovely and she is eating well.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a bright, clean, open, airy home in the premise of a former college. It is spacious with a fine hotel quality dining room and activities room. There is a separate quiet lounge without a TV. The staff are cheerful and attentive, persistently thoughtful of the needs of residents. The rooms are always clean, tidy and bright. This is a very high standard of nursing home.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Effective and compassionate care provided to my mother for over eight months by dedicated staff and especially in the last weeks of her life.

How likely would you be to recommend Barchester Marriott House & Lodge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff were/are helpful, caring, respectful and compassionate. Considering it was all very short notice, nothing was too much trouble. The home itself was very welcoming and homely. Very clean and well looked after.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father stayed for respite care for 3 weeks in July and still talks about how wonderful his "holiday" was. Known to be a bit fussy, Dad really enjoyed his stay. He was well looked after by a team of nurses and carers that though nothing of going the extra mile to make Dad feel at home. He even joined in with some of the activities (unusual) and felt free to go back to his room for a nap when he needed too.

The home in general is welcoming, clean and there are always smiles on the staffs faces. its an oasis of tranquility within the Chichester city walls.

Marriott House had completely changed the way we feel about care homes and I know Dad will want to be there when the time comes.

On the way home he kept telling us how he was treated like a King!!

Thank you for taking great care of Dad and giving us peace of mind!!!

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My grandfather has been with the Marriotts for over 12 weeks now and in this time he has grown from strength to strength. He was admitted from hospital to receive palliative care as he had grown so weak and nothing more they could do but to keep him comfortable, but since being at the Marriotts they have turned his life around from being unconscious to enjoying life again even strong enough for little car journeys with the family and I put it down to the wonderful staff there, one in particular who supported my family so well through the hard days my father can't thank him enough. We as a family feel blessed he's in your care.
How wonderful to see the sparkle back in his eye's and being cheeky again to all.
I thank you all again, we are privileged to be apart of a wonderful family who show love to all.

How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

November 2017

April 2017

January 2017

September 2016

Staff Rewards

Recipient: Barchester Marriott House & Lodge

Date: Thursday 29 Sep 2016

more details

August 2016

July 2016

Long Service Award

Recipient: Barchester Marriott House & Lodge

Date: Wednesday 20 Jul 2016

more details

June 2016

May 2016

Long Service Award

Recipient: Barchester Marriott House & Lodge

Date: Thursday 19 May 2016

more details

Staff Awards

Recipient: Barchester Marriott House & Lodge

Date: Thursday 19 May 2016

more details

February 2016

September 2015

July 2015

October 2012

Job Vacancies

Staff Profiles

Rebecca

Rebecca Condie

Job Title: General Manager

Joined: 2017

Description:

Hi, my name is Rebecca, and I am the General Manager here at Marriott House & Lodge.

I have worked in care since I was 16, which is a very long time ago!

I started my career as a carer and worked my way up to being a Team Leader, Deputy Manager, Home Manager and then Operations Manager.

My last role was as an Operations Manager, where I covered 5 nursing homes in the south east. I enjoyed this role, but did miss being the manager of my own home and being able to see through changes and improvements.

In 2011 I won a South East Managers Award and went on to win the National Managers Award the same year.

Irene

Irene Pudduck

Job Title: Deputy Manager

Joined: 1998

Description:

My Name is Irene and I started work at Marriott House and Lodge in 1999 as a weekend care assistant, I have developed my skills and knowledge through the Barchester training academy, completing my NVQ 2, 3 and various training certificates. This has enabled me to work my way up to my current role as the deputy manager for Marriott House and Lodge.
I take pride in looking after the resident's day to day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.
In my spare time in enjoy spending time with my husband and son. I also bring my dig, Monty to work with me most days and he is very much loved by residents, staff and visitors!

Sarah

Sarah Allen

Job Title: Nurse Manager

Joined: 2016

Description:

I have many years of nursing experience and head up the nursing Team in Marriott House.

Coral

Coral Averay-Jones

Job Title: Finance Administrator

Joined: 2012

Description:

My Name is Coral's and it is my role to support the General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. I am qualified AAT and A level accounting. I have over 11 years’ experience working within a care home environment.
In my spare time I enjoy travelling, spending time with my children and grand children and decorating.

Kate

Kate Sampson

Job Title: Senior Team Leader/ Care Practitioner

Joined: 2001

Description:

I have worked at Marriott House for the past 13 years. I have worked my way up through the ranks and I now head up the care in the House
The Barchester Training Academy has helped me further my career; I completed my NVQ Level 2 and 3 in Health and Social Care, and I am also a qualified NVQ assessor. I have recently completed the new Care Practitioner role within Barchester Healthcare.
I support the care team to guarantee that the resident's care is delivered with dignity and respect, putting them at the centre of their care and ensuring that they can continue to live their lives in the way they wish.
In my spare time I enjoy being with my family, reading and travelling.

Christina

Christina Mwenya

Job Title: Head Of Care in Marriott Lodge

Description:

My Name is Christina and I have many years of experience in the Care industry. I am responsible for the day to day running of Marriott Lodge.
I take pride in looking after the resident's day to day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.

Tony

Tony Peters

Job Title: Head Chef

Joined: 2017

Description:

My name is Tony I have been a chef for many years, working in various establishments I joined Barchester in 2017 as Head Chef.
Nutrition and Hydration is key within Barchester Healthcare and I am keen to lead and support the kitchen team to ensure that all aspects of this for residents are of a consistent high standard, beautifully presented, tasty and incredibly nutritious.

Lynn

Lynn Hoare

Job Title: Head of Housekeeping

Joined: 1999

Description:

My Name is Lynn and I am responsible for the laundry and high standard of cleanliness of the home. I have worked at the Marriott’s for nearly 17 years and I have completed various training courses through Barchester Healthcare including my NVQ level 2 in Hospitality.
I lead the housekeeping team and as a team, we take pride in providing a clean and home-like environment for all residents in communal areas and their own room.

In my spare time I enjoy my garden, and spending time with my family and grandchildren

Neal

Neal Cieszynski

Job Title: Head of Maintenance

Joined: 2012

Description:

My name is Neal. I joined Barchester Healthcare in 2012 as maintenance assistant and am now the maintenance manager and health and safety ambassador for the home. I lead a team of maintenance staff who work hard to maintain the Barchester standards around the homes whilst ensuring it is a safe place to live. I am qualified painter and decorator and have completed many training courses within Barchester to enhance my skills.
In my spare time, I enjoy cooking and watching my beloved team Liverpool play football.

Sarah

Sarah Harding

Job Title: Head of Activities and Care Practitioner

Joined: 2000

Description:

Sarah Harding
Head of Activities/ Care Practitioner

My name is Sarah and I have worked at Marriott House and Lodge for 16 years in a variety of roles. I began my Barchester journey as a night care assistant in 2000, through completing care qualifications I progressed to senior care assistant and more recently I am one of Barchester Healthcare’s Care Practitioners. I have also been involved in activities within the home and head up the activities team for many years. I have completed many training courses through the Barchester Healthcare Training Academy which have further enhanced my skills in a range of areas including, care, activities and providing training.
I now share my time between Heading up the Activities Team and Care Practitioner Role.
As head of the activities team, I to support the activities team and some volunteers to provide activities within the home which keep our residents active and stimulated. My role includes planning events for the residents and their families, organizing day to day activities, arranging outings and also ensuring residents have that very important one to one time, I work closely with local groups ensuring Marriott’s remains a key part of the local community with regular visitors and liaise and offer support to families and friends.
I am very much involved in the ‘whole home approach’ in regards to the care we provide as a home, my hands on approach allows me to work closely with all members of the team and help them to develop their skills.
Dignity in care is a particular area I am always keen to promote within the home and believe that we can all enhance the lives of our residents.
In my spare time, I enjoy spending time with my dog, Chester who comes to work with me most days; I also enjoy reading and spending time with my family and friends.

Monty

Monty Pudduck

Job Title: Visiting Dog

Joined: 2016

Description:

Britain is considered a nation of animal lovers; so why should this be any different if someone moves into a care home? Pets hold a special place in many people’s hearts and lives, and there is compelling evidence from clinical and laboratory studies that interacting with pets can be beneficial to the physical, social and emotional well-being of humans.

The beautiful Monty is a miniature Shih Tzu. He belongs to Irene (Deputy Manager) and visits most days. Monty enhance the lives of the residents, visitors and staff. He can often can be found around the home sitting on people’s laps or playing in the lounge which always raises a smile from watching their silly antics. A simple thing like a wagging tail can raise a smile and put someone at ease.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Marriott House & Lodge