Tollhouse Close, Chichester PO19 1SG
Barchester Marriott House & Lodge provides first-class 24-hour nursing and residential care, over 2 separate buildings. They are situated in the heart of Chichester, enjoying views of the Cathedral and close access to the town centre. A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. Nestled within private, award winning landscaped gardens, Marriott House and Lodge offers an oasis of care, for both short stay and longer term. By taking care of the day-to-day tasks, professionals enable you to concentrate on the more enjoyable things in life. You can make yourself at home and live a full life, with the reassurance that care and support are on hand whenever you need it. Should your care needs change in the future, they can offer you a care pathway with a smooth transition between both homes. A dedicated team takes great pride in all aspects of hospitality, including restaurant-style dining as well as a social calendar full of activities loved by those who live here. If you would like any further information or to arrange a visit, please contact.
Group: Barchester Healthcare Ltd
Person in charge: Rebecca Condie (General Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 119 Service Users
Registered Care Categories*: No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Polish, Romanian
Single Rooms: 119
Shared Rooms: 0
Rooms with ensuite WC: 92
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Barchester Marriott House & Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Barchester Marriott House & Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Barchester Marriott House & Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.334 for Barchester Marriott House & Lodge is calculated as follows: ( (200 Excellents x 5) + (130 Goods x 4) + (38 Satisfactorys x 3) + (11 Poors x 2) + (4 Very Poors x 1) ) ÷ 383 Ratings = 4.334
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.798 Points relating to the number of positive Reviews for Barchester Marriott House & Lodge is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 23.8 positive Reviews (119 registered maximum number of service users ÷ 5). 19 Reviews ÷ 23.8 Target = 0.798
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester Marriott House & Lodge has a Review Score of 9.1 (9.132) from 33 Reviews
Review submitted from a Postal Card by C L (Daughter of Resident) on Wednesday 9 May 2018. Relates to April 2018.
Having had 2 stokes my mother's life changed, no longer independent and mobile, the transition to life in a nursing home was made easy by the caring staff. The staff make all visitors welcome. They deal and sort out any problems that occur.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Rebecca Condie at Barchester Marriott House & Lodge responded to this review on 09 May 2018:
Thank you so much for your lovely feedback. It is always a pleasure to hear such positive things about the home and the staff and I will certainly pass your comments on to the team.
Review submitted from a Postal Card by Jean C (Vicar Church Minister) on Friday 4 May 2018. Relates to April 2018.
Have been a visitor over several years. Always found the staff on all levels to be dedicated and caring. Residents dignity and comfort a priority at all times. It is my privilege to visit Marriott House and Lodge.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Rebecca Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 08 May 2018:
Thank you so much for your kind words and your ongoing support to Marriott House and Lodge. I will pass on your comments to the team and look forward to seeing you soon.
Review submitted from a Postal Card by Dorothy L (Resident) on Friday 4 May 2018. Relates to April 2018.
Since I have been here, I have been treated with respect, get on well with the staff, they are always willing to help when necessary. I have no problems at all with that you may have to wait a little while but that is understandable with other residents, as their need is probably greater than mine, altogether it's very friendly.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Rebecca Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 08 May 2018:
Thank you so much for your feedback, the team here work tirelessly to ensure the resident's needs are met. I will pass your comments on to the team. Thank you again.
Review submitted from a Website Submission by Charlotte (Granddaughter of Resident) on Thursday 3 May 2018. Relates to May 2018.
My Nana was diagnosed with vascular dementia under two years ago.
We tried to promote Nana's independence but as time went on her dementia progressed and required more care input, we introduced Nana to Marriott Lodge as a day resident last year and months later, Nana went on to become a full-time resident at Marriott Lodge.
Marriott Lodge has shown great empathy, compassion and care for Nana, and they are always willing to listen to what we want for Nana.
We were able to make her room feel like home.
She has come in leaps and bounds and every time I visit she has a smile on her face.
She talks about how lovely the staff are and that she is happy at Marriott! That to me shows that she is being taken care of and is loved by the staff.
There is so much going on at Marriott, for example, the local school outing to interact with the primary school children.
The cooking sessions, arts and crafts etc.
I couldn’t wish for a better place for my Nana.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Rebecca Condie at Barchester Marriott House & Lodge responded to this review on 04 May 2018:
Thank you so much for your lovely review. The team work tirelessly to provide person-centred care to enhance the lives of the residents and to read this feedback is truly wonderful.
Thank you again.
Beckie and the team
Review submitted from a Postal Card by H T (Power of Attorney Solicitor of Resident) on Tuesday 17 April 2018. Relates to March 2018.
Things have improved since the engagement of a new manager.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Rebecca Condie, The at Barchester Marriott House & Lodge responded to this review on 17 Apr 2018:
Dear Helen,
Thank you so much for your kind review, your words are very much appreciated.
We look forward to seeing you soon
Beckie and the team at Marriott House
Review submitted from a Postal Card by D J (Son of Resident) on Wednesday 28 March 2018. Relates to February 2018.
My mother was unable to look after herself in her mobile home so as a family we talked her into a respite stay. After that she decided to stay. A very good decision - peace of mind for us. She made good friends and loves the staff. She joined in the activities and enjoyed them. My mum has been unwell since Christmas. Sadly we lost her on Saturday 14th February. My wife and myself were at her bedside, thanks to the quick thinking of the night staff.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Beckie Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 28 Mar 2018:
Thank you so much for your kind words. As a team, we were honoured to have been able to be a part of your Mother's life and care for her. With all our very best wishes from all of us at Marriott House.
Review submitted from a Website Submission by Clare S (Grandfather of Resident) on Friday 9 February 2018. Relates to January 2018.
My grandad was only here for about 12 days but he loved it. The staff are very helpful and couldn't do more for you.
It was Grandad's birthday on 31st January, he was 86. He had a tea party with his family and some whiskey that he loved and passed away 3.10am the next morning. Everyone there was so nice I would definitely recommend this place 100%.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Beckie Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 12 Feb 2018:
Dear Clare
Thank you so much for your review. Although your Grandad was not with us long, we were all extremely fond of him and he is greatly missed.
Kindest Regards,
General Manager.
Review submitted from a Website Submission by Jennifer (Daughter of Resident) on Friday 5 January 2018. Relates to January 2018.
My father discharged himself from here after only one week. He was given a soulless room on the second floor which housed a small single bed with barely room to open the wardrobe doors. The en-suite toilet and washbasin were tiny. We requested help morning and evening to assist him to wash/dress etc. This did not happen and he was left to his own devices. He struggled to wash himself in the tiny washbasin in such a cramped space when he has mobility problems. The lift broke while he was there, isolating him. This seems to be a common problem, reading other reviews. He was convalescing from a hospital admission and requested meals in his room. These meals were always stone cold and tasteless. He was only asked what he wanted for breakfast on the first day and thereafter was served hard, cold toast which he found inedible. When his clothes were taken to the laundry, they managed to lose his trousers (eventually recovered!). Management seems lax. Pleasant staff but chaotic.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Unlikely
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Beckie Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 12 Feb 2018:
Thank you for your review and I am sorry to hear that you feel your Fathers stay was not a positive one.
Regarding the lift not working, this was in our other building Marriott House which would not have affected your Father’s stay, measures were taken and equipment was fitted to enable the residents of the House to come down to the communal and dining areas to prevent any social isolation.
I have spoken with all staff at the Lodge and have checked our records and can see that assistance was offered with personal care and your Father accepted this on some occasions. The Lodge staff did not feel that there were any concerns or negativity regarding your Father’s stay and that no complaints were made, if they had been raised at the time, we can assure you that they would have been addressed and acted upon without delay to ensure that your Father’s stay was a pleasant one. I would be more than happy to meet with you to discuss further. Kind Regards, Beckie Condie.
Review submitted from a Postal Card by S L (Daughter of Resident) on Tuesday 14 November 2017. Relates to October 2017.
My mother has been in Marriott House for the last two and a half weeks. It was all very chaotic on arrival, then within two days they had a large flood and again it was very chaotic.
All staff seem very caring but as my mother is confined to bed and totally dependant on help, I feel the staffing ratio/allowance is inadequate for this type of care.
At mealtimes, all staff are downstairs and room bound residents wait over 45 minutes for a call bell response! Staff don't seem to have enough time.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Review submitted from a Website Submission by Kevin P (Son-in-law of Resident) on Monday 13 November 2017. Relates to October 2017.
My Father in Law was admitted to Marriott House in October.
Although he was in the care of these lovely people for only three weeks, he was looked after with the utmost care and compassion. All staff without fail have a smile and a "hello" for everyone. Initial administration was sorted with the minimum of fuss.
His room was comfortable. We were able to put up any personal photo's or pictures on the walls if we so wished. We were able to visit at any time.
When he passed away everyone were most concerned as to his families welfare. There was no rush to remove personal belongings from his room which made his loss a little easier to bear.
A sympathy card was sent to Mum and we were advised that someone would be attending his funeral which we feel is tremendous given the short space of time he was lodged at Marriott House.
A BIG thank you to all the staff at Marriott House and should they ever require a reference we would be first in line to recommend them most highly.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Beckie Condie, General Manager at Barchester Marriott House & Lodge responded to this review on 14 Nov 2017:
Thank you so much for your kind words and I shall pass these on to our team.
Our thoughts are with you at this time and if there is anything we can do to support you at this difficult time, please do not hesitate to contact us.
Review submitted from a Postal Card by Margaret W (Respite Resident) on Monday 2 October 2017. Relates to October 2017.
After an operation in hospital, I spent three weeks at Barchester Marriott House & Lodge. My husband is a permanent resident as he has Parkinson's. The care I received was excellent and enabled me to return home well - as I live alone.
I wrote to the manager congratulating her on the running of the place and expressed my sincere thanks.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Marie Forrester, Manager at Barchester Marriott House & Lodge responded to this review on 02 Oct 2017:
Thank you very much for taking the time to complete a review on Marriott House and Lodge Care Home. We are very pleased to hear your stay was a pleasant one and helped with your recovery. Thank you again.
Review submitted from a Website Submission by S H (Daughter-in-law of Resident) on Friday 8 September 2017. Relates to August 2017.
Barchester Marriott House & Lodge is a lovely care home and my father-in-law enjoyed his stay, the staff were very helpful and caring.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Marie Forrester, Home manager at Barchester Marriott House & Lodge responded to this review on 11 Sep 2017:
Thank you for taking the time to complete a review of Marriott House & Lodge, your comments are greatly appreciated.
Review submitted from a Website Submission by Victor G (Son of Resident) on Friday 8 September 2017. Relates to December 2016.
He came into Marriott House & Lodge needing palliative care he was only given a couple of weeks. Once he came in over the next few weeks he improved and I put this down to the care and attention which all the staff gave. Nothing was too much trouble. I was also able to take him out a couple of times too which I never thought I would be able to do again with the support of the nurses and carers. He was at the Marriott's for nearly a year.
Towards the end of Dad's life, the nurses and carers could not have made this more peaceful and stress free. Dad was comfortable and Marriott's made us feel like family. I pop in from time to time to say hello and you are always greeted with a smile and welcomed in.
All the staff have been touched by angels.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Irene, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 08 Sep 2017:
Thank you very much for your review, We feel touched by your comments especially regarding our staff. It's our pleasure to have cared for your father and to support you and your family through your difficult time. Please continue to pop in, you will always be welcome.
Review submitted from a Postal Card by Thomas W (Resident) on Tuesday 8 August 2017. Relates to July 2017.
The care home is very satisfactory. Staff are very helpful and take care. The registered nurse is very helpful and takes very good care of all the patients.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Marie Forrester, General Manager at Barchester Marriott House & Lodge responded to this review on 08 Aug 2017:
Thank you for taking the time to complete a review of Marriott House & Lodge Care Home, your comments are greatly appreciated.
Review submitted from a Postal Card by Sandra H (Daughter of Resident) on Friday 4 August 2017. Relates to July 2017.
My father needed to go into a nursing home after a stroke.
The staff at Marriott House have been amazing.
Their care, compassion and professional approach to dealing with my father and myself, has been second to none.
Every detail thought of.
Nothing too much trouble.
I can relax knowing he is in good hands.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Marie Forrester, General Manager at Barchester Marriott House & Lodge responded to this review on 07 Aug 2017:
Thank you very much for taking the time to complete a review for Marriott House & Lodge Care Home, your comments are greatly appreciated.
Review submitted from a Postal Card by Carolyn G (Wife of Resident) on Thursday 13 July 2017. Relates to July 2017.
Having to put a loved one into care is the hardest thing to do, but the staff at Marriott House & Lodge have been so supportive and kind to both myself and my husband that it has made the transition so much easier and happier. The care given is professional at all times but this is done with consideration and kindness. So glad we chose Marriott House & Lodge.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Marie Forrester, Home Manager at Barchester Marriott House & Lodge responded to this review on 13 Jul 2017:
Thank you very much much for completing a review of our home it is greatly appreciated.
Review submitted from a Postal Card by L L (Daughter of Resident) on Monday 5 June 2017. Relates to May 2017.
Generally very good and staff are friendly but there does seem to be less of them lately. Lift being out of action caused residents on upper floors to stay in rooms for lunch which, for many means being in their rooms all day. This is the second time this has happened lately!
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 06 Jun 2017:
Thank you for taking the time to complete your review for Marriott House & Lodge it is greatly appreciated and comments are always taken on board in order to improve our service.
Review submitted from a Postal Card by Keith M (Son of Resident) on Monday 5 June 2017. Relates to May 2017.
In the recent absence of the manager, there has been no noticeable change in the running of the care home which is considered good overall.
There are still a few occasions, however, when a shortage of staff is apparent and attention to detail slips.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 05 Jun 2017:
Thankyou for taking the time to complete your review of Marriott House & Lodge it is greatly appreciated and we always take on board your comments made.
Review submitted from a Postal Card by Dorothy B (Resident) on Friday 2 June 2017. Relates to May 2017.
On the whole, I am very happy at Marriott House, most carers are good - the younger ones are learning by having experience. The chef gives us a variety of food - has to cater for so many (including Marriott Lodge). Activities sometimes change program on the day - the girls do their best, I'm sure.
I feel very pleased we have beautiful gardens to walk around with my 3 wheeler. The manager recently left her job which was rather difficult and she is missed. Sometimes the carers fail to notice when residents have rang a bell. I have a lovely view from my ground floor room of the Chichester College fields. Pleased to be able to obtain cash from the administrator.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 05 Jun 2017:
Thank you for taking the time to complete your review of Marriott House & Lodge it is greatly appreciated.
Review submitted from a Postal Card by June S (Resident) on Thursday 1 June 2017. Relates to May 2017.
Need more staff.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Marie Forrester, Deputy Manager at Barchester Marriott House & Lodge responded to this review on 05 Jun 2017:
Thankyou for taking the time to complete your review of Marriott House & Lodge it is greatly appreciated and we always take on board your comments made.
Review submitted from a Postal Card by Katrina H (Niece of Resident) on Monday 22 May 2017. Relates to April 2017.
I have filled out this review for my aunt who is unable to do it for herself and it reflects her views. My aunt has been in nursing care since February and her health both physical and mental have improved due to the care she is receiving. She is clean, comfortable, well fed and generally contented. At the age of 99, she is frail and bedridden but appreciates the friendliness of the staff and their many kindnesses.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Review submitted from a Postal Card by Joan K (Resident) on Thursday 20 April 2017. Relates to March 2017.
I live alone and a sudden deterioration in my health meant I needed respite care urgently. Marriott Lodge responded to this emergency. I have been most impressed during my time here. The place is a home for the long term residents, with a lovely relaxed atmosphere - a happy one also. The staff here are very caring. Many of them have been here for very long periods, another sign of stability.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Postal Card by Mary-Jayne B (Sister of Resident) on Thursday 23 March 2017. Relates to March 2017.
We arrived for admission late on Friday evening. Nothing is too much trouble for the staff. The answer to our questions always seems to be yes! Very attentive and caring staff doing everything possible to make my brother's change of circumstances as smooth and pleasant as possible.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Postal Card by R H (Son of Resident) on Monday 9 January 2017. Relates to November 2016.
My mother and father were both residents at Marriot House: My mother for just over a year and father for 7 months. Both have enjoyed their time in the home, although father took some time to adjust.
Unfortunately, father died of "old age" at the end of November. All I can say is that the care, kindness and sensitivity of the staff was second to none. Nobody could have done more during the difficult last days and hours. This has significantly helped the grieving process of the family.
N.B Home needs a medical consulting room for privacy.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Postal Card by K P (Resident) on Thursday 29 December 2016. Relates to November 2016.
I only spent a week in the Lodge for respite care. When I looked round, I was using a wheelchair so why, when I opted to pay even more money (£1,000 per week) for an ensuite room, did they not a) find a wheelchair that fitted through the door or b) help me to bath or shower upstairs? I was told I would have a hair appointment, daily newspaper but neither materialised. Really I was due a refund.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Unlikely
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Theresa Shell, General Manager at Barchester Marriott House & Lodge responded to this review on 24 Jan 2017:
Dear Katie,
Thank you for taking the time to share your feedback following your stay with us at Marriot House. We pride ourselves on the close and attentive care to our residents whether joining us for a short respite stay or for a longer period. Specific and bespoke arrangements are frequently made to ensure that everyone’s care and nursing needs are met and wishes are respected, therefore I was disappointed to read your comments. In order to help us maintain our high standards, I would appreciate the opportunity to speak with you further about your stay should you choose to do so – please feel free to give me a call at a time that is convenient to you.
Best regards,
Theresa
Review submitted from a Postal Card by M E (Godson of Resident) on Thursday 15 December 2016. Relates to November 2016.
The previous high standard of activity organisation has dropped following a change of staff, however, all other aspects of the home are good to excellent.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Sarah Harding, Head Of Activities at Barchester Marriott House & Lodge responded to this review on 19 Dec 2016:
Thank you for your feedback. We are sorry you feel our level of activity provision has reduced, we take this feedback on board and continue to work hard to ensure that activity provision is provided to a range of clients and ensure their social needs are met.
Review submitted from a Postal Card by Trevor D (Son of Resident) on Wednesday 14 December 2016. Relates to November 2016.
My mother was resident in Barchester Marriott House & Lodge for 6 years. I was sure she was in the right place for 3 reasons:
1) She always said she was well looked after.
2) Everyone was unfailingly friendly when I visited.
3) Staff turnover was remarkably low.
I would have no hesitation in recommending Barchester Marriott House & Lodge
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Postal Card by C K (Daughter of Resident) on Thursday 4 August 2016. Relates to July 2016.
I found the staff very caring to my mother. The room is lovely and she is eating well.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Postal Card by John S (Husband of Resident) on Monday 18 April 2016. Relates to April 2016.
This is a bright, clean, open, airy home in the premise of a former college. It is spacious with a fine hotel quality dining room and activities room. There is a separate quiet lounge without a TV. The staff are cheerful and attentive, persistently thoughtful of the needs of residents. The rooms are always clean, tidy and bright. This is a very high standard of nursing home.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Postal Card by Ian H (Son of Resident) on Wednesday 13 April 2016. Relates to March 2016.
Effective and compassionate care provided to my mother for over eight months by dedicated staff and especially in the last weeks of her life.
How likely would you be to recommend Barchester Marriott House & Lodge? Likely
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Review submitted from a Postal Card by Mary E (Daughter-in-law of Resident) on Thursday 3 March 2016. Relates to February 2016.
All staff were/are helpful, caring, respectful and compassionate. Considering it was all very short notice, nothing was too much trouble. The home itself was very welcoming and homely. Very clean and well looked after.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Website Submission by Redvers W (Son of Resident) on Wednesday 30 September 2015. Relates to July 2015.
My father stayed for respite care for 3 weeks in July and still talks about how wonderful his "holiday" was. Known to be a bit fussy, Dad really enjoyed his stay. He was well looked after by a team of nurses and carers that though nothing of going the extra mile to make Dad feel at home. He even joined in with some of the activities (unusual) and felt free to go back to his room for a nap when he needed too.
The home in general is welcoming, clean and there are always smiles on the staffs faces. its an oasis of tranquility within the Chichester city walls.
Marriott House had completely changed the way we feel about care homes and I know Dad will want to be there when the time comes.
On the way home he kept telling us how he was treated like a King!!
Thank you for taking great care of Dad and giving us peace of mind!!!
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Review submitted from a Website Submission by Irene P (Granddaughter of Resident) on Tuesday 4 August 2015. Relates to August 2015.
My grandfather has been with the Marriotts for over 12 weeks now and in this time he has grown from strength to strength. He was admitted from hospital to receive palliative care as he had grown so weak and nothing more they could do but to keep him comfortable, but since being at the Marriotts they have turned his life around from being unconscious to enjoying life again even strong enough for little car journeys with the family and I put it down to the wonderful staff there, one in particular who supported my family so well through the hard days my father can't thank him enough. We as a family feel blessed he's in your care.
How wonderful to see the sparkle back in his eye's and being cheeky again to all.
I thank you all again, we are privileged to be apart of a wonderful family who show love to all.
How likely would you be to recommend Barchester Marriott House & Lodge? Extremely Likely
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Bed Vacancies
posted 09 May 2018
We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.
April 2018
February 2018
December 2017
Recipient: Barchester Marriott House & Lodge
Date: Friday 15 Dec 2017
November 2017
Recipient: Barchester Marriott House & Lodge
Date: Thursday 30 Nov 2017
April 2017
March 2017
Recipient: Barchester Marriott House & Lodge
Date: Thursday 16 Mar 2017
January 2017
Recipient: Barchester Marriott House & Lodge
Date: Tuesday 31 Jan 2017
December 2016
Recipient: Barchester Marriott House & Lodge
Date: Monday 12 Dec 2016
September 2016
Recipient: Barchester Marriott House & Lodge
Date: Thursday 29 Sep 2016
August 2016
Recipient: Barchester Marriott House & Lodge
Date: Wednesday 31 Aug 2016
July 2016
June 2016
February 2016
September 2015
July 2015
Recipient: Barchester Marriott House & Lodge
Date: Wednesday 01 Jul 2015
May 2015
Recipient: Barchester Marriott House & Lodge
Date: Sunday 31 May 2015
April 2015
Recipient: Barchester Marriott House & Lodge
Date: Thursday 30 Apr 2015
March 2015
Recipient: Barchester Marriott House & Lodge
Date: Tuesday 31 Mar 2015
September 2014
Recipient: Barchester Marriott House & Lodge
Date: Monday 01 Sep 2014
June 2014
Recipient: Barchester Marriott House & Lodge
Date: Thursday 26 Jun 2014
September 2013
Recipient: Barchester Marriott House & Lodge
Date: Sunday 01 Sep 2013
October 2012
Recipient: Barchester Marriott House & Lodge
Date: Thursday 04 Oct 2012
Job Title: General Manager
Joined: 2017
Description:
Hi, my name is Rebecca, and I am the General Manager here at Marriott House & Lodge.
I have worked in care since I was 16, which is a very long time ago!
I started my career as a carer and worked my way up to being a Team Leader, Deputy Manager, Home Manager and then Operations Manager.
My last role was as an Operations Manager, where I covered 5 nursing homes in the south east. I enjoyed this role, but did miss being the manager of my own home and being able to see through changes and improvements.
In 2011 I won a South East Managers Award and went on to win the National Managers Award the same year.
Job Title: Deputy Manager
Joined: 1998
Description:
My Name is Irene and I started work at Marriott House and Lodge in 1999 as a weekend care assistant, I have developed my skills and knowledge through the Barchester training academy, completing my NVQ 2, 3 and various training certificates. This has enabled me to work my way up to my current role as the deputy manager for Marriott House and Lodge.
I take pride in looking after the resident's day to day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.
In my spare time in enjoy spending time with my husband and son. I also bring my dig, Monty to work with me most days and he is very much loved by residents, staff and visitors!
Job Title: Nurse Manager
Joined: 2016
Description:
I have many years of nursing experience and head up the nursing Team in Marriott House.
Job Title: Finance Administrator
Joined: 2012
Description:
My Name is Coral's and it is my role to support the General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. I am qualified AAT and A level accounting. I have over 11 years’ experience working within a care home environment.
In my spare time I enjoy travelling, spending time with my children and grand children and decorating.
Job Title: Senior Team Leader/ Care Practitioner
Joined: 2001
Description:
I have worked at Marriott House for the past 13 years. I have worked my way up through the ranks and I now head up the care in the House
The Barchester Training Academy has helped me further my career; I completed my NVQ Level 2 and 3 in Health and Social Care, and I am also a qualified NVQ assessor. I have recently completed the new Care Practitioner role within Barchester Healthcare.
I support the care team to guarantee that the resident's care is delivered with dignity and respect, putting them at the centre of their care and ensuring that they can continue to live their lives in the way they wish.
In my spare time I enjoy being with my family, reading and travelling.
Job Title: Head Of Care in Marriott Lodge
Description:
My Name is Christina and I have many years of experience in the Care industry. I am responsible for the day to day running of Marriott Lodge.
I take pride in looking after the resident's day to day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.
Job Title: Head Chef
Joined: 2017
Description:
My name is Tony I have been a chef for many years, working in various establishments I joined Barchester in 2017 as Head Chef.
Nutrition and Hydration is key within Barchester Healthcare and I am keen to lead and support the kitchen team to ensure that all aspects of this for residents are of a consistent high standard, beautifully presented, tasty and incredibly nutritious.
Job Title: Head of Housekeeping
Joined: 1999
Description:
My Name is Lynn and I am responsible for the laundry and high standard of cleanliness of the home. I have worked at the Marriott’s for nearly 17 years and I have completed various training courses through Barchester Healthcare including my NVQ level 2 in Hospitality.
I lead the housekeeping team and as a team, we take pride in providing a clean and home-like environment for all residents in communal areas and their own room.
In my spare time I enjoy my garden, and spending time with my family and grandchildren
Job Title: Head of Maintenance
Joined: 2012
Description:
My name is Neal. I joined Barchester Healthcare in 2012 as maintenance assistant and am now the maintenance manager and health and safety ambassador for the home. I lead a team of maintenance staff who work hard to maintain the Barchester standards around the homes whilst ensuring it is a safe place to live. I am qualified painter and decorator and have completed many training courses within Barchester to enhance my skills.
In my spare time, I enjoy cooking and watching my beloved team Liverpool play football.
Job Title: Head of Activities and Care Practitioner
Joined: 2000
Description:
Sarah Harding
Head of Activities/ Care Practitioner
My name is Sarah and I have worked at Marriott House and Lodge for 16 years in a variety of roles. I began my Barchester journey as a night care assistant in 2000, through completing care qualifications I progressed to senior care assistant and more recently I am one of Barchester Healthcare’s Care Practitioners. I have also been involved in activities within the home and head up the activities team for many years. I have completed many training courses through the Barchester Healthcare Training Academy which have further enhanced my skills in a range of areas including, care, activities and providing training.
I now share my time between Heading up the Activities Team and Care Practitioner Role.
As head of the activities team, I to support the activities team and some volunteers to provide activities within the home which keep our residents active and stimulated. My role includes planning events for the residents and their families, organizing day to day activities, arranging outings and also ensuring residents have that very important one to one time, I work closely with local groups ensuring Marriott’s remains a key part of the local community with regular visitors and liaise and offer support to families and friends.
I am very much involved in the ‘whole home approach’ in regards to the care we provide as a home, my hands on approach allows me to work closely with all members of the team and help them to develop their skills.
Dignity in care is a particular area I am always keen to promote within the home and believe that we can all enhance the lives of our residents.
In my spare time, I enjoy spending time with my dog, Chester who comes to work with me most days; I also enjoy reading and spending time with my family and friends.
Job Title: Visiting Dog
Joined: 2016
Description:
Britain is considered a nation of animal lovers; so why should this be any different if someone moves into a care home? Pets hold a special place in many people’s hearts and lives, and there is compelling evidence from clinical and laboratory studies that interacting with pets can be beneficial to the physical, social and emotional well-being of humans.
The beautiful Monty is a miniature Shih Tzu. He belongs to Irene (Deputy Manager) and visits most days. Monty enhance the lives of the residents, visitors and staff. He can often can be found around the home sitting on people’s laps or playing in the lounge which always raises a smile from watching their silly antics. A simple thing like a wagging tail can raise a smile and put someone at ease.
There are currently no Care Home Idol entrants who have performed at Barchester Marriott House & Lodge