Barchester Marriott House & Lodge

With 8 years of experience as a registered nurse, all being within primary care, I look forward to my new role as Operations Manager for Barchester.

My clinical background gives me a unique perspective on operational decisions, ensuring patient care and staff support remain top priorities.

Outside of work, I am an avid reader who enjoys diving into everything from leadership development to fiction. I love to travel the world with my family and encompass all the different cultures we encounter into both my personal and professional journey.

Hello, my name is Mark Anthony Serrano, and I am the Senior nurse at Marriott and Lodge, I have over 16 years of nursing experience including working for the NHS.

Apart from the nursing profession, my passions are cooking and sports.

Working in a diverse and multifaceted medical industry has thought me how to value and appreciate collaborative and patient-centred care. As the new nurse on the block, I am striving on learning new things, create lasting memories and continue my life goal of redefining patient-centred care.

Hello, my name is Rudo and I have been part of the clinical team at Marriott House and Lodge since 2005. I am the clinical lead at Marriott House.

I initially joined as a senior carer after previously being a nurse/midwife in my home town of Zambia.

I studied and completed my Mental Health Nursing at the University of Brighton and obtained a BSc Hons in 2014.

I enjoy every aspect of my role here at Marriott and I get huge joy and satisfaction from helping our residents.

I have worked at Marriott House and Lodge for over 18 years in a variety of roles.

I began my Barchester journey as a Night Care Assistant in 2000. Through completing care qualifications, I progressed to Senior Care Assistant and, more recently, I have also adopted the responsibilities of a Care Practitioner as well. I have also been involved in activities within the home and have led the Activities Team for many years. I have completed many training courses through the Barchester Healthcare Training Academy, which have further enhanced my skills in a range of areas, including, care, activities and providing training. I now share my time between being a Care Practitioner and leading the Activities Team.

Leading the Activities Team means that I work with a group of staff and volunteers to provide activities for the residents that help to keep them active and stimulated. My duties include planning events for residents and their families, organising day-to-day activities, arranging outings, and offering residents that very crucial one-to-one time. I work closely with local groups, meaning that Marriott House & Lodge remains a key part of the local community with regular visitors who offer support to families and friends.

I am currently enjoying the role of Administrator. A job role I have been involved with for many years.

I am very much involved in the ‘whole home approach’ regarding the care we provide as a care home; my hands-on approach allows me to work closely with all members of the team and help them to develop their skills.

Dignity in care is a particular area that I am always keen to promote within the home and I believe that we can all enhance the lives of residents.

Hi. My name is Clara, I joined the Administration team at Marriott House and Lodge in October 2021. It’s a pleasure to support our residents and to greet their families and friends at the door when they arrive at the Reception. I have worked in various administrative roles both in the UK and overseas for the last 8 years and I feel proud and fortunate to be a part of the team at Marriott House and Lodge. In my spare time, I study the English language at university and teach English as a second language online. I also enjoy netball.

Hi my name is Kate, I am a Care Practitioner here at Marriott House and Lodge. I have worked at Marriott House for over 20 years and in that time I have worked my way up from a carer to the care practitioner role.

The Barchester Training Academy has helped me further my career; I completed my NVQ Levels 2 and 3 in Health and Social Care with them and I am also a qualified NVQ assessor.

I support the nurses here to ensure that care is delivered with dignity and respect, putting our residents at the centre of the support that we provide, with a guarantee that they can continue to live their lives in the way they wish.

I am also the speak-up champion for the home I act as a voice for colleagues to express their ideas, and develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleague's perspective.

My name is Christina. I have worked at Marriott House and Lodge for many years! I have many years of experience in the Care industry. I am responsible for the day-to-day running of Marriott Lodge.

I take pride in looking after the residents' day-to-day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.

In my spare time, I enjoy attending my local church, reading, helping and spending time with my friends and family

Hello, my name is Tania. I am the Head Housekeeper at Marriot House and Lodge. After 20 years of working in children’s residential homes, I made the move to adult homes and have not looked back. I really enjoy working at Marriot House and Lodge, chatting and singing with residents, and joining creative activities and quizzes. I take great pride in my team's work keeping both the House and Lodge clean and homely.

With over 20 years of culinary experience across fine dining, award-winning gastropubs and owner-operated restaurants, I am thrilled to be joining the team at Marriott House and Lodge as Head Chef.

My background — from near-Michelin-standard kitchens to large-scale catering — has given me a deep appreciation for food that is both technically excellent and genuinely meaningful to the people eating it. I believe every mealtime should feel special, and I look forward to bringing creativity, care and high standards to the residents of Marriott House every day.

Outside of work, I love a game of pool and enjoy singing, so if anyone fancies a duet or a challenge at the table, you know where to find me!

Hello, my name is Matt and I am the Head of Maintenance and Health and Safety Champion at Marriott House and Lodge.

I have worked at the home since 2014, initially in the kitchen and housekeeping teams before moving to the maintenance team. I have headed up the maintenance department since 2023.

My aim is to provide our residents, staff and visitors with a comfortable building, and surroundings they can feel safe and happy in at all times.

I began my career in care in 2017 and, aside from taking five years away to raise my family, I have dedicated my working life to the healthcare sector. Caring for others has always been my passion, and I feel incredibly privileged to support our residents every day.

What brings me the greatest joy is seeing our residents happy. I believe that every resident, regardless of their condition or abilities—whether they are independent and active or bed-bound and unable to communicate—deserves the same love, dignity, respect and opportunities for meaningful life enrichment every single day.

One thing I have always strived for in my role is to ensure our residents don’t simply feel like they are living in a care home, but that Marriott House feels like both a home and a place where every day brings the enjoyment, comfort and excitement of a holiday. I aim to create experiences that bring smiles, encourage connection and ensure every resident feels valued, included and able to live life to the fullest.

Mandy joined the Marriott House family 25 years ago, working in a variety of roles, including Care Assistant, Care Practitioner, and, over recent years, as our wonderful Second Chef!

Mandy’s passion and talent shine through in every dish she creates, always going the extra mile to make sure our residents enjoy meals that are both delicious and comforting.

Mandy successfully completed her HM Government Apprenticeship as a Commis Chef Level 2 with distinction in June 2025, and we could not be more proud of her well-deserved achievements.

Maggie joined the Marriott House and Lodge family in May 2022 and has quickly become an invaluable part of our care team.

As a Senior Carer, Maggie’s attentiveness and organised nature shine through in everything she does. She takes great pride in ensuring our residents feel comfortable, supported, and truly cared for each and every day. Her warm smile and positive attitude brighten up the home.

Outside of work, Maggie loves to travel and spend time with her family back home in beautiful Portugal.

We’re so grateful for Maggie’s dedication and warmth she brings to Marriott House and Lodge.

This is Linzee, our fabulous Team Leader, who has dedicated herself to our home for over 20 years. Linzee’s dedication, care and experience shine through everything she does. She knows our residents inside and out and is always ready with a helping hand, a reassuring word or a good laugh to lift everyone’s spirits.

In Linzee’s spare time, she is just as busy with a family and two dogs who keep her on her toes!

We’re so grateful for her hard work and leadership, which she brings to our community every day.

Elaine has been part of our Marriott community since 2010, and we can’t imagine the home without her!

Over the years, she’s worked across several roles in Activities and Care, and is now our fabulous General Assistant. Elaine brings warmth, laughter and an incredible sense of support to both residents and colleagues alike. Whether it’s offering a helping hand, a comforting shoulder or sharing a good laugh, Elaine is always there when someone needs her most.

Outside of work, Elaine is a devoted grandmother and loves spending time crafting showcasing her creative spirit.

We’re so grateful to have Elaine as part of our wonderful team here at Marriott!

Thank you, Zhu, for your commitment and dedication over the years. We’re very lucky to have you on our team.

Hi, my name is Jean and I am proud to be a volunteer at Marriott House and Lodge. I was privileged to be nominated and went on to be crowned Barchester Healthcare National Volunteer of the Year. It is my greatest pleasure to be able to support the home regularly throughout the week I visit individual residents and support the team at Marriott House where I can. I have also been providing a religious service on a Sunday morning.

Wanda is one of our resident ambassadors at Marriott House and Lodge.

They feel privileged to be able to voice residents' views to the team. They are keen to hear other residents' ideas and positive experiences, as well as any concerns.

As well as attending the monthly residents' meeting, Wanda will have regular meetings with Terry, General Manager, to keep her up to date with all residents' views.

Our resident ambassadors are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents.

Judy is one of our resident ambassadors at Marriott House and Lodge.

She feels privileged to be able to voice residents' views to the team. She is keen to hear other residents' ideas and positive experiences, as well as any concerns.

As well as attending the monthly residents' meeting, Wanda will have regular meetings with Terry, General Manager, to keep her up to date with all residents' views.

Our resident ambassadors are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents.

She loves spending time with the residents, helping them be creative and doing things they never thought would be possible.

In her spare time is part of a dance company and has been doing that since she was little.

Glenys has been with Marriott for 5 years and really enjoys her job.

She loves supporting other departments, getting to know the residents and learning from them.

She loves her two cats, Pebbles and Jasmin.