Barchester Marriott House & Lodge

I have been working at Barchester since October 2024 as a Regional Clinical Development Nurse, and I was recently promoted to General Manager at Marriott’s House & Lodge. I started my career as a carer in 2009 and later trained as a nurse, qualifying in 2013. My first role was with the NHS, where I began in elderly assessment and fractured neck of femur care before progressing to intensive care.

In addition to my work with the NHS, I have experience as a clinical specialist, supporting clinical trials and innovative products. I also spent some time working on evacuations and repatriations within the travel industry. Before joining Barchester, I held the position of Clinical Service Manager for a leading international insurer, where I managed a team that catered to members' complex care needs in the UK and Europe.

I currently live in Pagham, which is close to Marriott’s, with my wife and son. In my free time, I enjoy walking, travelling, and pursuing my passion for photography.

Hello, my name is Mark Anthony Serrano, and I am the Senior nurse at Marriott and Lodge, I have over 16 years of nursing experience including working for the NHS.

Apart from the nursing profession, my passions are cooking and sports.

Working in a diverse and multifaceted medical industry has thought me how to value and appreciate collaborative and patient-centred care. As the new nurse on the block, I am striving on learning new things, create lasting memories and continue my life goal of redefining patient-centred care.

Hello, my name is Rudo and I have been part of the clinical team at Marriott House and Lodge since 2005. I am the clinical lead at Marriott House.

I initially joined as a senior carer after previously being a nurse/midwife in my home town of Zambia.

I studied and completed my Mental Health Nursing at the University of Brighton and obtained a BSc Hons in 2014.

I enjoy every aspect of my role here at Marriott and I get huge joy and satisfaction from helping our residents.

I have worked at Marriott House and Lodge for over 18 years in a variety of roles.

I began my Barchester journey as a Night Care Assistant in 2000. Through completing care qualifications, I progressed to Senior Care Assistant and, more recently, I have also adopted the responsibilities of a Care Practitioner as well. I have also been involved in activities within the home and have led the Activities Team for many years. I have completed many training courses through the Barchester Healthcare Training Academy, which have further enhanced my skills in a range of areas, including, care, activities and providing training. I now share my time between being a Care Practitioner and leading the Activities Team.

Leading the Activities Team means that I work with a group of staff and volunteers to provide activities for the residents that help to keep them active and stimulated. My duties include planning events for residents and their families, organising day-to-day activities, arranging outings, and offering residents that very crucial one-to-one time. I work closely with local groups, meaning that Marriott House & Lodge remains a key part of the local community with regular visitors who offer support to families and friends.

I am currently enjoying the role of Administrator. A job role I have been involved with for many years.

I am very much involved in the ‘whole home approach’ regarding the care we provide as a care home; my hands-on approach allows me to work closely with all members of the team and help them to develop their skills.

Dignity in care is a particular area that I am always keen to promote within the home and I believe that we can all enhance the lives of residents.

Hi. My name is Clara, I joined the Administration team at Marriott House and Lodge in October 2021. It’s a pleasure to support our residents and to greet their families and friends at the door when they arrive at the Reception. I have worked in various administrative roles both in the UK and overseas for the last 8 years and I feel proud and fortunate to be a part of the team at Marriott House and Lodge. In my spare time, I study the English language at university and teach English as a second language online. I also enjoy netball.

Hi my name is Kate, I am a Care Practitioner here at Marriott House and Lodge. I have worked at Marriott House for over 20 years and in that time I have worked my way up from a carer to the care practitioner role.

The Barchester Training Academy has helped me further my career; I completed my NVQ Levels 2 and 3 in Health and Social Care with them and I am also a qualified NVQ assessor.

I support the nurses here to ensure that care is delivered with dignity and respect, putting our residents at the centre of the support that we provide, with a guarantee that they can continue to live their lives in the way they wish.

I am also the speak-up champion for the home I act as a voice for colleagues to express their ideas, and develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleague's perspective.

My name is Christina, I have worked at Marriott House and Lodge for many years! and I have many years of experience in the Care industry. I am responsible for the day-to-day running of Marriott Lodge.

I take pride in looking after the resident's day-to-day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.

In my spare time, I enjoy attending my local church, reading and helping and spending time with my friends and family

Hello, my name is Tania. I am the Head Housekeeper at Marriot House and Lodge. After 20 years of working in children’s residential homes, I made the move to adult homes and have not looked back. I really enjoy working at Marriot House and Lodge, chatting and singing with residents, and joining creative activities and quizzes. I take great pride in my team's work keeping both the House and Lodge clean and homely.

My name is Jeff and I am the Head Chef here at Marriott House and Lodge.

I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals with a focus on traditional favourites.

As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements. I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.

Hello, my name is Matt and I am the Head of Maintenance and Health and Safety Champion at Marriott House and Lodge. 

I have worked at the home since 2014, initially in the kitchen and housekeeping teams before moving to the maintenance team. I have headed up the maintenance department since 2023.

My aim is to provide our residents, staff and visitors with a comfortable building, and surroundings they can feel safe and happy in at all times.

Ram and Wendy are our Dementia Champions at Marriott House and Lodge. They both support the teams to deliver person-centred care to all residents. As Dementia Care champions they receive additional training from the Dementia Care Team and work closely with the dementia care specialists to ensure good dementia care is being maintained.

Hi, my name is Jean and I am proud to be a volunteer at Marriott House and Lodge. I was privileged to be nominated and went on to be crowned Barchester Healthcare National Volunteer of the Year. It is my greatest pleasure to be able to support the home regularly throughout the week I visit individual residents and support the team at Marriott House where I can. I have also been providing a religious service on a Sunday morning.

Wanda is one of our resident ambassadors at Marriott House and Lodge.

They feel privileged to be able to voice residents views to the team. They are keen to hear other residents ideas and positive experiences as well as any concerns.

As well as attending the monthly residents meeting Wanda will have regular meetings with Terry, General Manager to keep her up to day with all residents views.

Our residents ambassadors are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents.

Judy is one of our resident ambassadors at Marriott House and Lodge.

They feel privileged to be able to voice residents views to the team. They are keen to hear other residents ideas and positive experiences as well as any concerns.

As well as attending the monthly residents meeting Wanda will have regular meetings with Terry, General Manager to keep her up to day with all residents views.

Our residents ambassadors are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents.