
Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.
Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides...
Care Provided by Rustington Hall
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are subject to assessment and in accordance with needs.
The price(s) shown are provided by the care home. Contact Rustington Hall for full pricing details and T&Cs.
Contact Rustington Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Littlehampton and Rustington Housing Society
- Voluntary / Not for Profit Owned
Person in charge
- Sally Shepherd(Chief Executive Officer & Nominated Individual)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (62)
Visiting
- No restrictions on visitation
Parking
- Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.
Rustington Hall Reviews (63)
Rustington Hall has a Review Score of 9.8 (9.782) out of 10, based on 30 reviews in the last 2 years.
Over all time Rustington Hall has 63 reviews.
I am very happy with the care that my mother receives at Rustington Hall. She is cared for very well, is kept safe and all the care team, nurses and management are very kind. There are regular daily activities which are inclusive and varied. A particular benefit for my mother is the inclusion of music which I know she loves and participates in.
Thank you for taking the time to provide feedback! We are very thrilled to receive such a positive review!
We will pass these comments on to our hard working staff team.
Many thanks
The Team at Rustington Hall
Rustington Hall have provided wonderful care for my step-dad who has been a resident for a number of months after a short respite stay. The care and compassion provided by the staff has been amazing; they really do work hard! As a family we are so happy with the care he is receiving.
We will share your kind words with our team.
many thanks
The Team at Rustington Hall
Since my brother came to the home, I have been extremely pleased in all aspects I have experienced, and am more than satisfied with the way he has been treated. He is not a sociable person so does not take part in activities.
Thank you very much for taking the time to provide feedback regarding the care your brother has received.
We will share this review with the staff team.
Many thanks
The Team at Rustington Hall
I have been a resident here for over 4 months and would like to say that I have settled in very well. All the staff have been very caring and attentive. Food has been a really good standard. The daily activities provided have been exceptionally good. I think that everybody that has been involved with my care has been very kind and extremely helpful.
We are incredibly appreciative of the feedback and this will shared with the staff team.
Many thanks
The Team at Rustington Hall
I have found all of the staff wonderful. They are all so kind and caring. They do everything to keep the residents happy. There is always something to do. Christmas was amazing. They definitely go the extra mile. I would recommend Rustington Hall without hesitation.
We will pass this feedback to the team.
Many thanks
The Team at Rustington Hall
The scale of the entertainment programme is amazing and provides enough variety for my relative to become fully engaged, but with the choice to opt out if she wishes.
She is well cared for, and happy in a home environment.
She is taken to all of her outside appointments, and I receive regular phone calls after these appointments, to keep me up to date on her care.
If there are any problems, the home make contact with me, looking for guidance, or giving reassurance that my relative is OK.
I cannot praise Rustington Hall enough for the care and empathy they show towards my relative.
Thank you for providing such a touching review of our service. At Rustington Hall, we aim to support those within our care to the best of our capabilities, and we are thrilled to hear this has been achieved in the eyes of not only you but also your loved one. We will notify the team of this positive feedback. Many thanks The Team at Rustington Hall.
She had a big birthday this year, and they ensured that it was a day that she would remember, and memories were made.
They have an excellent entertainment team, and programme of events.
We have regularly taken family and friends to see my relative and they all ask how we found such a wonderful place, and if they ever have to go into care, they too want to be at Rustington Hall
It is no surprise that they have achieved so many recognitions and awards for their services.
On behalf of myself and the team, we wish to provide heartfelt gratitude for the positive review you have taken the time to complete. We are honoured to be able to support you and your loved one with not only care and treatment but with he creation of special moments and positive memories. We will share this feedback with the staff team. Many The Team at Rustington Hall.
Very caring staff during end of life care for my wife funded by the NHS. Good management team which contributes to the calm atmosphere. It's the little things that make a difference, doves and flowers outside the room during the final days as a code to keep the area peaceful, down to a remembrance notice in the reception area within 30 mins after my wife passed away. All of the care staff are first class, the registered nurses are respectful and very professional while not loosing the personal touch. Everybody treated my wife with the utmost dignity and kindness I knew the reputation of Rustington HaIl and when offered a place I accepted without any hesitation.
Thank you for providing a review of our service and the kind words within your feedback. We will share this submission with the staff team. Many thanks, The Team at Rustington Hall
Since my sister came to Rustington Hall, all the staff are amazing, caring and supportive of all her needs. She is happy to be at Rustington Hall. Always someone to talk to. We are a family all appreciate all that they do for her. They are all angels.
We wish to thank you for providing such as positive review! We will feed this back to the team.Many thanksThe Team at Rustington Hall.
A lovely nursing home, where our Mum was looked after with care and dignity. Our Dad visited every day, and he, too, was given special treatment. The home is clean and the gardens are lovely. Thank you all.
Thank you for taking the time to review our service and we are happy to hear that we have met expectations. We will pass on your kind words to the staff team. Many thanks, The Team at Rustington Hall
The staff are all very caring and friendly. However, I feel there needs to be more staff, especially at weekends, to cater for all of the residents' needs.
Thank you for taking the time to provide kind comments about our staff team and for giving feedback. As always, any suggestions or comments regarding our service are reviewed by the team, and we assure that any and all feedback is discussed to allow us to improve our service. Many thanks, The Staff Team at Rustington Hall.
I would like to say that I am very happy at Rustington Hall. I have found all the staff wonderful. I have nothing critical to say.
Thank you for taking the time to provide feedback! We thank you for your positive review of our home and are thrilled you are happy with the service and care we provide. Many The Team at Rustington Hall
Rustington Hall Care Home has been absolutely wonderful in looking after my father. From the moment he moved in, the staff have been kind, attentive, and genuinely caring. It's clear that they go above and beyond to make residents feel safe, comfortable, and valued. The environment is clean, welcoming, and well-maintained, with a lovely atmosphere that feels more like a home than a facility. My father has settled in well, and it's such a relief to know he is in good hands and surrounded by people who truly care. A big thank you to everyone at Rustington Hall - your dedication means so much to our family.
We wish to thank you for taking the time to write a review!These kind words will be shared with the staff team!Many thanksThe Team at Rustington Hall
My beloved mum was a resident for 8 years, and when she passed in November 2024. I knew I needed to carry on visiting the wonderful staff. Without them it would have felt like another bereavement. They are my extended family. Mum was happy here, she was treated with dignity, respect and love. My family and I are grateful for giving mum a happy, secure and supportive 8 years. Exceptionally clean throughout, varied menus to suit all residents assorted professional entertainment. In my opinion, worthy of 'outstanding'.
Thank you very much for taking the time to provide this touching review. We will share this with the staff team and give well-deserved praise. Many thanks, from The Team at Rustington Hall
My father is extremely well cared for by all the staff at Rushington Hall. He is very content, the activities rota is organised for residents is very full and varied, and dad has enjoyed joining in when he is able to. The food is nutritious and tasty. I highly recommend this friendly, happy care home.
Thank you very much for taking the time to submit feedback!we will share your kind comments with the staff team and provide praise where deservedMany thanksThe Team at Rustington Hall
Very dignified and respectful, great care and attention to my sisters needs.
We wish to thank you for taking the time to review our service.We shall pass your kind comments to the team for well deserved recognition. Many thanksThe Team at Rustington Hall
Short visit today - staff excellent and very friendly.
Thank you very much for taking the time to review our service!many thanksThe Team at Rustington Hall
The staff here are always friendly, supportive and diligent. They look after the residents professionalism and treat them with dignity. The nursing staff are very professional and supportive of the residents families in the decision making in respect of the residents care.
Thank you for the kind review of our service and the comments regarding our team!I will ensure this review is shared and recognition given.Many thanksThe Team at Rustington Hall.
The care and support that has been given by the staff has helped restore his health and well-being. He has settled well and is enjoying his stay.
We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall
I have found the staff to be friendly and efficient.
My friend loves it there and seems to think it's a hotel.
I have always found the home to be spotlessly clean and always welcoming.
We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 06 Jul 2026
We are thrilled to announce that Sammy Hydes - Customer Relations Manager - has won the Palliative Frontline Leader Award at the Palliative & End of Life Care Awards hosted...
- 28 Apr 2026
Rustington Hall Celebrated St. Patrick's Day with a stunning display by the Manning School of Irish Dancing, a sing-a-long with Kit, themed bingo, and drumming exercise class.
- 04 Mar 2026
A huge congratulations to Sammy Hydes - Customer Relations Manager for not only her achievement of placing within the the Nationals for the Great British Care Awards but also being...
There are no upcoming events for Rustington Hall.
Awards / Recognitions (4)
- 02 Jul 2026Recipient: Rustington Hall
- 23 Jul 2025Recipient: Rustington Hall
- 08 Aug 2024Recipient: Rustington Hall
Meet the Team (7)

Sally first joined the Society in 2007 and has held several senior management positions.
Her focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance is also a key priority.

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.

Harriet joined the society in April 2023 as Clinical Lead.
She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.

Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.
In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead
James is an avid animal lover and qualified hairdresser who enjoys a quiet life.

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.
Sammy is married with 2 children and enjoys swimming, dancing and photography.

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.
Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu
Frequently Asked Questions about Rustington Hall
What types of Care is Rustington Hall registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Rustington Hall have?
There are 62 Single Rooms.
What are the Facilities & Services at Rustington Hall?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Rustington Hall to the centre of Littlehampton?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rustington Hall to verify any information. View our terms and conditions. Rustington Hall has an Enhanced Service -more info.