Rustington Hall

Rustington Hall Station Road Rust, Rustington, Littlehampton BN16 3AY
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9.7 56 Reviews
  • Rustington Hall, Littlehampton
The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.

Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides a unique retirement village in the heart of Rustington.

The Society is an exempt charity and is registered as an Industrial & Provident Society with the Registrar of Friendly Societies. It is also registered with the Housing Co-operation as a Housing Association.

The staff at Rustington Hall provide a warm and comfortable setting where residents are safe and secure and can enjoy a real family atmosphere. Many of the staff have enjoyed working at Rustington Hall for over a decade.

The policy of the home is to provide quality care, comfort and contentment throughout your later years.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1485 – £1550
  • Self-Funded Residential Dementia Care: £1485 – £1550
  • Self-Funded Nursing Care: £1760 – £1760
  • Self-Funded Nursing Dementia Care: £1760 – £1760
  • RESPITE Self-Funded Residential Care: £1485 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1485 – £1550
  • RESPITE Self-Funded Nursing Care: £1760 – £1760
  • RESPITE Self-Funded Nursing Dementia Care: £1760 – £1760

All fees are subject to assessment and in accordance with needs.

These prices are only a guideline, please contact Rustington Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sally Morris (Chief Executive Officer)

Local Authority / Social Services

Admission Criteria

  • Assessment required before admission.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions on visitation

Parking

  • Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.

Rustington Hall Reviews (56)

9.7

Rustington Hall has a Review Score of 9.7 (9.737) out of 10, based on 30 reviews in the last 2 years.
Over all time Rustington Hall has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rustington Hall
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Total of 56, showing 1-20
Review from K W (Sister of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister came to Rustington Hall, all the staff are amazing, caring and supportive of all her needs. She is happy to be at Rustington Hall. Always someone to talk to. We are a family all appreciate all that they do for her. They are all angels.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for providing such as positive review! We will feed this back to the team.Many thanksThe Team at Rustington Hall.

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Review from Amanda C (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely nursing home, where our Mum was looked after with care and dignity. Our Dad visited every day, and he, too, was given special treatment. The home is clean and the gardens are lovely. Thank you all.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for taking the time to review our service and we are happy to hear that we have met expectations. We will pass on your kind words to the staff team. Many thanks, The Team at Rustington Hall

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Review from L C (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very caring and friendly. However, I feel there needs to be more staff, especially at weekends, to cater for all of the residents' needs.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for taking the time to provide kind comments about our staff team and for giving feedback. As always, any suggestions or comments regarding our service are reviewed by the team, and we assure that any and all feedback is discussed to allow us to improve our service. Many thanks, The Staff Team at Rustington Hall.

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Review from Patricia D (Sister of Resident) assisted by family/friend published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say that I am very happy at Rustington Hall. I have found all the staff wonderful. I have nothing critical to say.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for taking the time to provide feedback! We thank you for your positive review of our home and are thrilled you are happy with the service and care we provide. Many The Team at Rustington Hall

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Review from L C (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rustington Hall Care Home has been absolutely wonderful in looking after my father. From the moment he moved in, the staff have been kind, attentive, and genuinely caring. It's clear that they go above and beyond to make residents feel safe, comfortable, and valued. The environment is clean, welcoming,
and well-maintained, with a lovely atmosphere that feels more like a home than a facility. My father has settled in well, and it's such a relief to know he is in good hands and surrounded by people who truly care. A big thank you to everyone at Rustington Hall - your dedication means so much to our family.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for taking the time to write a review!These kind words will be shared with the staff team!Many thanksThe Team at Rustington Hall

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Review from Marian H (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My beloved mum was a resident for 8 years, and when she passed in November 2024. I knew I needed to carry on visiting the wonderful staff. Without them it would have felt like another bereavement. They are my extended family. Mum was happy here, she was treated with dignity, respect and love. My family
and I are grateful for giving mum a happy, secure and supportive 8 years. Exceptionally clean throughout, varied menus to suit all residents assorted professional entertainment. In my opinion, worthy of 'outstanding'.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for taking the time to provide this touching review. We will share this with the staff team and give well-deserved praise. Many thanks, from The Team at Rustington Hall

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Review from Kim E (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is extremely well cared for by all the staff at Rushington Hall. He is very content, the activities rota is organised for residents is very full and varied, and dad has enjoyed joining in when he is able to. The food is nutritious and tasty. I highly recommend this friendly, happy care home.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for taking the time to submit feedback!we will share your kind comments with the staff team and provide praise where deservedMany thanksThe Team at Rustington Hall

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Review from Kevin H (Brother of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very dignified and respectful, great care and attention to my sisters needs.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for taking the time to review our service.We shall pass your kind comments to the team for well deserved recognition. Many thanksThe Team at Rustington Hall

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Review from Greg A (Grandson of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Short visit today - staff excellent and very friendly.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for taking the time to review our service!many thanksThe Team at Rustington Hall

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Review from C H (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are always friendly, supportive and diligent. They look after the residents professionalism and treat them with dignity. The nursing staff are very professional and supportive of the residents families in the decision making in respect of the residents care.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for the kind review of our service and the comments regarding our team!I will ensure this review is shared and recognition given.Many thanksThe Team at Rustington Hall.

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Review from Toby O (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my friend came to Rustington Hall he had not been eating, had lost a lot of weight, and was rather poorly.
The care and support that has been given by the staff has helped restore his health and well-being. He has settled well and is enjoying his stay.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall

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Review from Irene E (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend over the Christmas period, although I visit every couple of months throughout the year.
I have found the staff to be friendly and efficient.
My friend loves it there and seems to think it's a hotel.
I have always found the home to be spotlessly clean and always welcoming.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your feedback! We shall pass this on to the staff team and provide well-deserved praise. Many thanks, the Team at Rustington Hall.

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Review from Pauline F (Friend of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since admission in August 2024, my friend was treated with kindness and respect together with receiving excellent care for her palliative clinical needs. She made friends, had fun, enjoyed the activities provided while also being able to have quiet time when she wished in her room.
At the end of her
life she chose to remain at Rustington Hall confident that she would not be alone.
I have the utmost respect for the management and staff.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for this review, we are honored to have been chosen to provide care to your loved one. We will pass this heartwarming message to the staff team.
Many thanks, The Team at Rustington Hall.

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Review from S C (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent individualised care was given to my father. He was acutely grieving when he first moved in. All members of staff - maintenance, cleaners, nurses, kitchen staff, managers and activities coordinators - listen to his needs and facilitated him settling in and finding contentment. As family, we
trusted he was safe and happy, being communicated with when required. Throughout his 18 months of care, his care needs were assessed and acted upon promptly e.g. when he needed hoisting. When he reached his end of life, he was cared for with skill, dignity and compassion. The kindness we as family received was exemplary.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to thank you for your review of our service, all kind comments will be shared with the staff team and commendations given. It is an honour to care for all that come to us and to have feedback such as this is truly wonderful. Many thanks, The Team at Rustington Hall

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Review from C B (Daughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I suppose that I am happy overall. I have no previous experience of a nursing home so did not know what to expect. Initial thoughts were, and still are, that it is a lot of money. Mum being in a nursing home has taken a lot of stress and worry away from us but there always seems to be something we are
not happy with. We are not happy with the response times when Mum presses the buzzer, we have had a few issues with that. Sometimes, but not always, there are issues with cleanliness mainly in the bathroom. Mum is picky with food, much of the time the food is ok but sometimes the food that is presented is not at all appetising. I would like to be made more aware of what is going on. Often when members of the family visit we don't see anyone from the home at all. I feel there needs to be someone on Reception for more hours. I have stood outside for 5-10 minutes on more than one occasion. When asked if she is happy Mum says she is not unhappy. She says the staff are very kind to her.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for providing a review of our service, be assured that all comments and criteria raised will be discussed and analysed within the team and a plan of action will be devised to further improve our service. Many thanks, The Team at Rustington Hall.

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Review from K C (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with my mum's care, the carers look after her very well and know her character as well as physical needs. Rustington Hall is a bright and cheerful place to be and there is always lots of activities.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you ever so much for the positive review! We shall provide this feedback to the staff team! Many thanks, The Team at Rustington Hall

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Review from J R (Sister of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I can't thank you all enough for all your love and care you all give to our brother. He has been in Rustington Hall for three years and is happy, he joins in most of the activities and loves walking around the garden. We could not have found a better nursing home for him. We thank you
all for your support.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the review! We shall share this feedback with the team. Many thanks, team at Rustington Hall

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Review from Paul J (Son of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring environment for an elderly relative - all staff from all departments contribute to the overall sense of harmony within the home.
The cleaning and catering staff should be given a special mention for their outstanding kindness and thoughtfulness towards the residents. My father has nothing
but admiration for their unfaltering work ethic.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for this feedback, we will be sure to relay this back to our amazing staff team. Many thanks, the team at Rustington Hall.

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Review from Christopher H (Nephew of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Aunt has been a resident at this home she seems a lot healthier and is looked after by the staff. Her personal care has improved. Just wish she would become more involved with the activities that are on offer.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for taking the time to provide feedback, we shall relay this to the staff team. We will continue to encourage all those who reside with us to attend internal events but we are always more than happy to provide personal activities in a private setting if needed.

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Review from Tim C (Son of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Rustington Hall for the last weeks of her life.
The care given to her was faultless - but the thing that impressed me the most was how friendly everyone at Rustington Hall was. As visitors, we the family, were made very welcome and felt reassured that Mum was being well cared
for. Without exception the staff all seemed to genuinely care about the residents. Mum (who always enjoyed a chat) was visited frequently by the staff, and on arriving we would often find someone such as the cleaner in her room making sure that she was happy and spending time with her. The nursing care was first class, the meals (cooked on site) were fabulous, and Mum enjoyed that the activities would come to her in her room. Truly above and beyond our expectations.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We wish to provide a heartfelt appreciation for the feedback provided, we will share this with the staffing team to commend their efforts and recognize their outstanding care. Wishing you all the best in the future. Many thanks, The Team at Rustington Hall Nursing and Care Home

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Rustington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Rustington Hall is calculated as follows: ( (268 Excellents x 5) + (79 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 354 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rustington Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (7)

Sally

Sally Morris

Job Title: Chief Executive Officer/CQC Nominated Individual Joined: 2007

Sally first joined the Society in 2007 and has held several senior management positions.


Sally's focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance are also key priorities.

Marcin

Marcin Szczepaniak

Job Title: Registered Manager Joined: 2021

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.

Harriet

Harriet Anderson

Job Title: Clinical Lead Joined: 2023

Harriet joined the society in April 2023 as Clinical Lead.


She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.

Lorraine

Lorraine Lancaster - Robinson

Job Title: Support Services Manager Joined: 2019

Lorraine has worked within the catering industry as Catering Manager and Head Chef for over 30 years. Lorraine leads and supports the catering, housekeeping, maintenance and well-being teams to ensure an efficient and quality service is provided at all times.
Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.

James

James Budd

Job Title: Quality Assurance, Compliance and Infection Prevention Lead Joined: 2005

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.


In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead


James is an avid animal lover and qualified hairdresser who enjoys a quiet life.

Sammy

Sammy Hydes

Job Title: Customer Relations Manager Joined: 2013

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.


Sammy is married with 2 children and enjoys swimming, dancing and photography.

Tasha

Tasha Rees

Job Title: Finance Manager Joined: 2020

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.


Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu

Frequently Asked Questions about Rustington Hall

What types of Care is Rustington Hall registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rustington Hall have?

There are 62 Single Rooms.

What are the Facilities & Services at Rustington Hall?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rustington Hall to the centre of Littlehampton?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rustington Hall to verify any information. View our terms and conditions. Rustington Hall has an Enhanced Service - more info.