Rustington Hall

The care and support that has been given by the staff has helped restore his health and well-being. He has settled well and is enjoying his stay.

I have always found the home to be spotlessly clean and always welcoming.

I have the utmost respect for the management and staff.

Excellent individualised care was given to my father. He was acutely grieving when he first moved in. All members of staff - maintenance, cleaners, nurses, kitchen staff, managers and activities coordinators - listen to his needs and facilitated him settling in and finding contentment. As family, we trusted he was safe and happy, being communicated with when required. Throughout his 18 months of care, his care needs were assessed and acted upon promptly e.g. when he needed hoisting. When he reached his end of life, he was cared for with skill, dignity and compassion. The kindness we as family received was exemplary.

I suppose that I am happy overall. I have no previous experience of a nursing home so did not know what to expect. Initial thoughts were, and still are, that it is a lot of money. Mum being in a nursing home has taken a lot of stress and worry away from us but there always seems to be something we are not happy with. We are not happy with the response times when Mum presses the buzzer, we have had a few issues with that. Sometimes, but not always, there are issues with cleanliness mainly in the bathroom. Mum is picky with food, much of the time the food is ok but sometimes the food that is presented is not at all appetising. I would like to be made more aware of what is going on. Often when members of the family visit we don't see anyone from the home at all. I feel there needs to be someone on Reception for more hours. I have stood outside for 5-10 minutes on more than one occasion. When asked if she is happy Mum says she is not unhappy. She says the staff are very kind to her.

We are very happy with my mum's care, the carers look after her very well and know her character as well as physical needs. Rustington Hall is a bright and cheerful place to be and there is always lots of activities.

My family and I can't thank you all enough for all your love and care you all give to our brother. He has been in Rustington Hall for three years and is happy, he joins in most of the activities and loves walking around the garden. We could not have found a better nursing home for him. We thank you all for your support.

The cleaning and catering staff should be given a special mention for their outstanding kindness and thoughtfulness towards the residents. My father has nothing but admiration for their unfaltering work ethic.

Since my Aunt has been a resident at this home she seems a lot healthier and is looked after by the staff. Her personal care has improved. Just wish she would become more involved with the activities that are on offer.

The care given to her was faultless - but the thing that impressed me the most was how friendly everyone at Rustington Hall was. As visitors, we the family, were made very welcome and felt reassured that Mum was being well cared for. Without exception the staff all seemed to genuinely care about the residents. Mum (who always enjoyed a chat) was visited frequently by the staff, and on arriving we would often find someone such as the cleaner in her room making sure that she was happy and spending time with her. The nursing care was first class, the meals (cooked on site) were fabulous, and Mum enjoyed that the activities would come to her in her room. Truly above and beyond our expectations.

Would I be happy to be a resident here? Definitely.

A warm welcome is always waiting along with a happy atmosphere. Dad moved there in February 2023, as his needs got greater. I know he is well looked after and cared for. As well as caring for Dad their support is also available for all family members if needed. Residents appear to be content and carers are attentive. Great activities most days that allow residents to come together out of their rooms. Great gardens for a stroll or just to sit and soak up the sun!

The staff at Rustington Hall care for the whole family, not just the residents. My stepmother spent nearly 2 years as a resident, with my 94-year-old father visiting daily. I do not live locally, and he became a part of the Rustington Hall family, for which I am extremely grateful. Several of the managers and staff have worked there for many years and there is little use of agency carers. Any problems arising are dealt with promptly and help is given to obtain Nursing Funding Care to help with fees. Thank you to you all.

Can’t believe the range of activities. Something for everyone. So important for everyone to have some fun including the staff.

My ex-sister-in-law and aunt to my sons, lived at Rustington Hall between June 2022 and September 2023 when she sadly passed away. She was extremely happy there and was looked after with superb care and shown love at all times. Her needs could be complex but she was given excellent support and understanding throughout her stay in all aspects. My sons and I have subsequently been tasked with handling her affairs and I can’t thank the home manager and his team enough for their kindness and assistance with our enquiries. We have been met with courtesy and understanding at all times and are highly impressed with Rustington Hall. I am very grateful that she spent the last fifteen months of her life at such a lovely home.

Thank you.

Staff and carers are very friendly and helpful towards visitors. The attention to helpless in-patients by the carers is 100%.

Mum is still being cared for at Rustington Hall, and all members of staff go above and beyond to make sure she is comfortable, making her stay as enjoyable as possible with welcoming words and smiles whenever I visit; nothing seems too much trouble for the staff. This is my first experience with a care home, and I must say I am so impressed I have no hesitation recommending Rustington Hall to other people.

I can’t thank the team enough!

Rustington Hall is one of the most special places. My uncles stayed during 2001-2022. The care he was shown was truly special. It became our second home, and my aunt was shown so much love every day she would visit my uncle. When he sadly passed, the care, love and dignity he and us were shown was excellent. When the time came for my auntie to move in, a room was made available because everyone loved her. I could not have found a better place for both of them. Rustington Hall is a truly supportive and caring home. Thank you, everyone.