
Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.
Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides...
Care Provided by Rustington Hall
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are subject to assessment and in accordance with needs.
The price(s) shown are provided by the care home. Contact Rustington Hall for full pricing details and T&Cs.
Contact Rustington Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Littlehampton and Rustington Housing Society
- Voluntary / Not for Profit Owned
Person in charge
- Sally Shepherd(Chief Executive Officer & Nominated Individual)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (62)
Visiting
- No restrictions on visitation
Parking
- Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.
Rustington Hall Reviews (63)
Rustington Hall has a Review Score of 9.8 (9.782) out of 10, based on 30 reviews in the last 2 years.
Over all time Rustington Hall has 63 reviews.
At the end of her life she chose to remain at Rustington Hall confident that she would not be alone.
I have the utmost respect for the management and staff.
Many thanks, The Team at Rustington Hall.
Excellent individualised care was given to my father. He was acutely grieving when he first moved in. All members of staff - maintenance, cleaners, nurses, kitchen staff, managers and activities coordinators - listen to his needs and facilitated him settling in and finding contentment. As family, we trusted he was safe and happy, being communicated with when required. Throughout his 18 months of care, his care needs were assessed and acted upon promptly e.g. when he needed hoisting. When he reached his end of life, he was cared for with skill, dignity and compassion. The kindness we as family received was exemplary.
We wish to thank you for your review of our service, all kind comments will be shared with the staff team and commendations given. It is an honour to care for all that come to us and to have feedback such as this is truly wonderful. Many thanks, The Team at Rustington Hall
I suppose that I am happy overall. I have no previous experience of a nursing home so did not know what to expect. Initial thoughts were, and still are, that it is a lot of money. Mum being in a nursing home has taken a lot of stress and worry away from us but there always seems to be something we are not happy with. We are not happy with the response times when Mum presses the buzzer, we have had a few issues with that. Sometimes, but not always, there are issues with cleanliness mainly in the bathroom. Mum is picky with food, much of the time the food is ok but sometimes the food that is presented is not at all appetising. I would like to be made more aware of what is going on. Often when members of the family visit we don't see anyone from the home at all. I feel there needs to be someone on Reception for more hours. I have stood outside for 5-10 minutes on more than one occasion. When asked if she is happy Mum says she is not unhappy. She says the staff are very kind to her.
Thank you for providing a review of our service, be assured that all comments and criteria raised will be discussed and analysed within the team and a plan of action will be devised to further improve our service. Many thanks, The Team at Rustington Hall.
We are very happy with my mum's care, the carers look after her very well and know her character as well as physical needs. Rustington Hall is a bright and cheerful place to be and there is always lots of activities.
Thank you ever so much for the positive review! We shall provide this feedback to the staff team! Many thanks, The Team at Rustington Hall
My family and I can't thank you all enough for all your love and care you all give to our brother. He has been in Rustington Hall for three years and is happy, he joins in most of the activities and loves walking around the garden. We could not have found a better nursing home for him. We thank you all for your support.
Thank you very much for the review! We shall share this feedback with the team. Many thanks, team at Rustington Hall
The cleaning and catering staff should be given a special mention for their outstanding kindness and thoughtfulness towards the residents. My father has nothing but admiration for their unfaltering work ethic.
Thank you very much for this feedback, we will be sure to relay this back to our amazing staff team. Many thanks, the team at Rustington Hall.
Since my Aunt has been a resident at this home she seems a lot healthier and is looked after by the staff. Her personal care has improved. Just wish she would become more involved with the activities that are on offer.
Thank you for taking the time to provide feedback, we shall relay this to the staff team. We will continue to encourage all those who reside with us to attend internal events but we are always more than happy to provide personal activities in a private setting if needed.
The care given to her was faultless - but the thing that impressed me the most was how friendly everyone at Rustington Hall was. As visitors, we the family, were made very welcome and felt reassured that Mum was being well cared for. Without exception the staff all seemed to genuinely care about the residents. Mum (who always enjoyed a chat) was visited frequently by the staff, and on arriving we would often find someone such as the cleaner in her room making sure that she was happy and spending time with her. The nursing care was first class, the meals (cooked on site) were fabulous, and Mum enjoyed that the activities would come to her in her room. Truly above and beyond our expectations.
We wish to provide a heartfelt appreciation for the feedback provided, we will share this with the staffing team to commend their efforts and recognize their outstanding care. Wishing you all the best in the future. Many thanks, The Team at Rustington Hall Nursing and Care Home
The home encourages family to stay to eat with the residents but when we have done this we have been disappointed with the quality of the food. There is a large garden which someone has spent time in the past caring for but it looks a bit neglected nowadays.
Would I be happy to be a resident here? Definitely.
Thank you very much for the feedback! We shall provide this review to the team to share the positive comments included. We would like to take this opportunity to update you on the changes to the garden area with the use of professional landscapers to manage and make presentable our flowered areas,...
A warm welcome is always waiting along with a happy atmosphere. Dad moved there in February 2023, as his needs got greater. I know he is well looked after and cared for. As well as caring for Dad their support is also available for all family members if needed. Residents appear to be content and carers are attentive. Great activities most days that allow residents to come together out of their rooms. Great gardens for a stroll or just to sit and soak up the sun!
Thank you very much for the review! We shall share all feedback with the team! Many thanks, The Team at Rustington Hall
The staff at Rustington Hall care for the whole family, not just the residents. My stepmother spent nearly 2 years as a resident, with my 94-year-old father visiting daily. I do not live locally, and he became a part of the Rustington Hall family, for which I am extremely grateful. Several of the managers and staff have worked there for many years and there is little use of agency carers. Any problems arising are dealt with promptly and help is given to obtain Nursing Funding Care to help with fees. Thank you to you all.
Many thanks,
The team at Rustington Hall.
I was very impressed with the surroundings. Clean, comfortable and not like a hotel more like their home. I saw his room which was very nice lots of up-to-date Manual Handling equipment. The portable equipment on the stairs for fire evacuation was impressive.
All the staff I met were just so friendly. The residents appeared to be well looked after, calm and no one was agitated or calling out
Such a different experience from the one I had with my late mother last year in a different home.
Can’t believe the range of activities. Something for everyone. So important for everyone to have some fun including the staff.
Many thanks,
The Team at Rustington Hall
My ex-sister-in-law and aunt to my sons, lived at Rustington Hall between June 2022 and September 2023 when she sadly passed away. She was extremely happy there and was looked after with superb care and shown love at all times. Her needs could be complex but she was given excellent support and understanding throughout her stay in all aspects. My sons and I have subsequently been tasked with handling her affairs and I can’t thank the home manager and his team enough for their kindness and assistance with our enquiries. We have been met with courtesy and understanding at all times and are highly impressed with Rustington Hall. I am very grateful that she spent the last fifteen months of her life at such a lovely home.
This review...
Thank you.
We wish you and your family all the best at this time and if you ever require support, just know our doors are always open.
Many thanks,
The team at Rustington Hall.
Staff and carers are very friendly and helpful towards visitors. The attention to helpless in-patients by the carers is 100%.
I shall provide all feedback to the team.
Many thanks,
The team at Rustington Hall.
Mum is still being cared for at Rustington Hall, and all members of staff go above and beyond to make sure she is comfortable, making her stay as enjoyable as possible with welcoming words and smiles whenever I visit; nothing seems too much trouble for the staff. This is my first experience with a care home, and I must say I am so impressed I have no hesitation recommending Rustington Hall to other people.
As always, we are honoured to not only have the opportunity to care for those in need but also to provide a home from home so those who reside with us are happy and comfortable.
I shall pass all feedback to the team.
Best wishes,
The team at Rustington Hall.
The care he received there was excellent and the staff made me feel very welcome on my daily visits. I was able to join in the activities and also have a meal there with Dad if I preordered it.
The care and compassion both my dad and I received during his palliative care were absolutely faultless. I was with him when he passed as were some of the staff and every one of them was amazing.
I can’t thank the team enough!
Thank you very much for the heartfelt review
It has been an absolute pleasure to care for your father and getting to know you and your family so well.
I will share this review with the team and please do not be a stranger!
We wish you all the best and hope to see you in the near future.
Many thanks.
The Team at Rustington Hall
Rustington Hall is one of the most special places. My uncles stayed during 2001-2022. The care he was shown was truly special. It became our second home, and my aunt was shown so much love every day she would visit my uncle. When he sadly passed, the care, love and dignity he and us were shown was excellent. When the time came for my auntie to move in, a room was made available because everyone loved her. I could not have found a better place for both of them. Rustington Hall is a truly supportive and caring home. Thank you, everyone.
I shall pass all feedback back to the team and wish you and your family well moving forward. If you ever wish to return for a visit, know that our doors are always open
Best wishes,
The Team at Rustington Hall.
I wouldn't hesitate in recommending Rustington Hall to anyone who needed care. This home runs efficiently. The care staff really do know the concerns and personalities of the individual residents and act accordingly with empathy. Always bright and cheery. I'm very happy with the individual care my dad receives here. All lovely people who go above and beyond their pay grade.
Many thanks,
The Team at Rustington Hall.
The staff are all very caring and helpful. The manager was very professional. The room was good and the care was exceptional. Would recommend this care home to everyone.
All the best
The Team at Rustington Hall
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 06 Jul 2026
We are thrilled to announce that Sammy Hydes - Customer Relations Manager - has won the Palliative Frontline Leader Award at the Palliative & End of Life Care Awards hosted...
- 28 Apr 2026
Rustington Hall Celebrated St. Patrick's Day with a stunning display by the Manning School of Irish Dancing, a sing-a-long with Kit, themed bingo, and drumming exercise class.
- 04 Mar 2026
A huge congratulations to Sammy Hydes - Customer Relations Manager for not only her achievement of placing within the the Nationals for the Great British Care Awards but also being...
There are no upcoming events for Rustington Hall.
Awards / Recognitions (4)
- 02 Jul 2026Recipient: Rustington Hall
- 23 Jul 2025Recipient: Rustington Hall
- 08 Aug 2024Recipient: Rustington Hall
Meet the Team (7)

Sally first joined the Society in 2007 and has held several senior management positions.
Her focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance is also a key priority.

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.

Harriet joined the society in April 2023 as Clinical Lead.
She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.

Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.
In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead
James is an avid animal lover and qualified hairdresser who enjoys a quiet life.

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.
Sammy is married with 2 children and enjoys swimming, dancing and photography.

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.
Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu
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