Rustington Hall

Rustington Hall Station Road Rust, Rustington, Littlehampton BN16 3AY
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9.8 53 Reviews
  • Rustington Hall, Littlehampton
The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.

Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides a unique retirement village in the heart of Rustington.

The Society is an exempt charity and is registered as an Industrial & Provident Society with the Registrar of Friendly Societies. It is also registered with the Housing Co-operation as a Housing Association.

The staff at Rustington Hall provide a warm and comfortable setting where residents are safe and secure and can enjoy a real family atmosphere. Many of the staff have enjoyed working at Rustington Hall for over a decade.

The policy of the home is to provide quality care, comfort and contentment throughout your later years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1485 – £1550
  • Self-Funded Residential Dementia Care: £1485 – £1550
  • Self-Funded Nursing Care: £1760 – £1760
  • Self-Funded Nursing Dementia Care: £1760 – £1760
  • RESPITE Self-Funded Residential Care: £1485 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1485 – £1550
  • RESPITE Self-Funded Nursing Care: £1760 – £1760
  • RESPITE Self-Funded Nursing Dementia Care: £1760 – £1760

All fees are subject to assessment and in accordance with needs.

These prices are only a guideline, please contact Rustington Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sally Morris (Chief Executive Officer)

Local Authority / Social Services

Admission Criteria

  • Assessment required before admission.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions on visitation

Parking

  • Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.

Rustington Hall Reviews (53)

Total of 53, showing 21-40
9.8

Rustington Hall has a Review Score of 9.8 (9.758) out of 10, based on 28 reviews in the last 2 years. Over all time Rustington Hall has 53 reviews.

Overall Experience

  • 41
  • 12
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Date Published

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Review from An F (Friend of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday I visited a very old friend who has been in the home for a few weeks. I visited with his wife. So very nice to see everyone so friendly and being such a support to them. They’ve had such an awful journey since June and never thought their loved one would be in a home at 71. Have known them
for over 50 years. Also have been an RN for as long as that.
I was very impressed with the surroundings. Clean, comfortable and not like a hotel more like their home. I saw his room which was very nice lots of up-to-date Manual Handling equipment. The portable equipment on the stairs for fire evacuation was impressive.
All the staff I met were just so friendly. The residents appeared to be well looked after, calm and no one was agitated or calling out
Such a different experience from the one I had with my late mother last year in a different home.
Can’t believe the range of activities. Something for everyone. So important for everyone to have some fun including the staff.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for your feedback, we shall provide all comments to the staff team and commend them accordingly!
Many thanks,
The Team at Rustington Hall

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Review from Janet C (Relative of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-sister-in-law and aunt to my sons, lived at Rustington Hall between June 2022 and September 2023 when she sadly passed away. She was extremely happy there and was looked after with superb care and shown love at all times. Her needs could be complex but she was given excellent support and understanding
throughout her stay in all aspects. My sons and I have subsequently been tasked with handling her affairs and I can’t thank the home manager and his team enough for their kindness and assistance with our enquiries. We have been met with courtesy and understanding at all times and are highly impressed with Rustington Hall. I am very grateful that she spent the last fifteen months of her life at such a lovely home.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

The team and I wish to thank you for such a heartwarming review, it is always an honor to be entrusted with family and loved ones and when feedback such as this is received we can be confident as a team that we are not only meeting the needs of those within our care but family also.
This review will be shared for all of our hard-working team to see and we once again thank you for taking the time to provide this.
If ever you require us in the future of wish to visit our memorial garden, join some of our events or even a cup of tea, please do not feel you require an initiation.
Many thanks,
The Team at Rustington Hall

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Review from E B (Son of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely, everyone is welcoming. Everyone made my dad's stay incredible. The rooms were lovely. The activities are great. He never felt alone, couldn't have asked for a better place and people.
Thank you.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We thank you for this positive review. It was an absolute pleasure to care for Dad and his presence is truly missed.
We wish you and your family all the best at this time and if you ever require support, just know our doors are always open.
Many thanks,
The team at Rustington Hall.

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Review from Ronald D (Husband of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers are very friendly and helpful towards visitors. The attention to helpless in-patients by the carers is 100%.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for your positive review.
I shall provide all feedback to the team.
Many thanks,
The team at Rustington Hall.

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Review from Sue L (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents were admitted to Rustington Hall in April. My dad for palliative care and my mum, as she wouldn’t have been able to cope at home on her own. The care my dad, mum and our family received during the three weeks my dad was at the Hall prior to his passing was exemplary. They tended to
Dad’s every need and supported us all as a family after his passing with utmost care and consideration.
Mum is still being cared for at Rustington Hall, and all members of staff go above and beyond to make sure she is comfortable, making her stay as enjoyable as possible with welcoming words and smiles whenever I visit; nothing seems too much trouble for the staff. This is my first experience with a care home, and I must say I am so impressed I have no hesitation recommending Rustington Hall to other people.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

The team at Rustington Hall wish to thank you for this truly warming feedback.
As always, we are honoured to not only have the opportunity to care for those in need but also to provide a home from home so those who reside with us are happy and comfortable.
I shall pass all feedback to the team.
Best wishes,
The team at Rustington Hall.

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Review from Debbie K (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident here from August 2022 to September 2023 when he sadly passed away.
The care he received there was excellent and the staff made me feel very welcome on my daily visits. I was able to join in the activities and also have a meal there with Dad if I preordered it.
The care and compassion
both my dad and I received during his palliative care were absolutely faultless. I was with him when he passed as were some of the staff and every one of them was amazing.
I can’t thank the team enough!

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the heartfelt review


It has been an absolute pleasure to care for your father and getting to know you and your family so well.


I will share this review with the team and please do not be a stranger!


We wish you all the best and hope to see you in the near future.


Many thanks.


The Team at Rustington Hall

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Review from Nicola N (Niece of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rustington Hall is one of the most special places. My uncles stayed during 2001-2022. The care he was shown was truly special. It became our second home, and my aunt was shown so much love every day she would visit my uncle. When he sadly passed, the care, love and dignity he and us were shown was excellent.
When the time came for my auntie to move in, a room was made available because everyone loved her. I could not have found a better place for both of them. Rustington Hall is a truly supportive and caring home. Thank you, everyone.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you for this heartwarming feedback. It was a pleasure to be able to not only provide care but also support your family.
I shall pass all feedback back to the team and wish you and your family well moving forward. If you ever wish to return for a visit, know that our doors are always open
Best wishes,
The Team at Rustington Hall.

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Review from Helen G (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for nearly 18 months and due to the care she receives is just looking better each day. The staff have got used to her foibles and worth together to give her a good quality of life, despite her physical mobility.
The range of daily entertainment is impressive and she is always
encouraged to take part.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Hello, thank you very much for this heartfelt review; I will share this with the team and pass on the appreciation. Our ladies and Gent are an asset!
Thank you once again,
The Team at Rustington Hall.

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Review from Julie B (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wouldn't hesitate in recommending Rustington Hall to anyone who needed care. This home runs efficiently. The care staff really do know the concerns and personalities of the individual residents and act accordingly with empathy. Always bright and cheery. I'm very happy with the individual care my dad
receives here. All lovely people who go above and beyond their pay grade.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Hello Julie, we want to thank you for your review, and we shall feed this back to the staff team, who will be praised accordingly for their hard work and for making us proud.
Many thanks,
The Team at Rustington Hall.

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Review from James S (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring and helpful. The manager was very professional. The room was good and the care was exceptional. Would recommend this care home to everyone.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for your feedback and we will be sure to share this with the team!
All the best
The Team at Rustington Hall

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Review from Malcolm L (Son of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my dad was only resident in Rustington Hall for around 17 days before he passed, the palliative care was not only excellent, the passion, love and welfare was beyond reproach. When a loved one goes into a care/nursing home, you expect the best. Rustington Hall far exceeded this and I would
have no hesitation in recommending them to prospective clients.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

On behalf of all the staff at Rustington Hall, we like to thank you for this heartfelt review and wish you and your family all the best moving forward and if any support is required or you feel the need to come visit please do not hesitate to reach out.
Many thanks.

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Review from J M (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for looking after my beautiful mother, she was only with you for a short time but she was very well looked after. The staff and careers are excellent always there for the residents to help them daily. Thank you all so much.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

As always it was an absolute pleasure. I shall feedback this review with the team.


Many thanks


The Team at Rustington Hall

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Review from Julie S (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rustington Hall was amazing. Mum was on a hospital ward requiring end of life care and was offered a room without hesitation when the hospital contacted them. From the moment my mother arrived she was treated with great kindness, dignity and compassion. As a family we cannot praise our experience of
this home highly enough. Being in the final hours of her life her stay with them was short, but that made no difference to the staff whatsoever as she was offered all the services they have available to their residents. They liaised with all medical personnel to ensure she was comfortable and had the best medical attention and end of life care.
We are so grateful to all staff involved with mum and also for the kindness and understanding given to us as a family.
A huge thank you to all staff

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

We thank you all for your very kind words and wish you and your family well during this difficult time.


I shall pass on your kind comments to the staff team.


Many thanks


The Team at Rustington Hall.

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Review from Jenny S (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treated Dad as a person not just as someone at the end of his life. They looked after all his medical needs and did everything they could to make his stay as good as it could possibly be under the circumstances.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

It was a pleasure to have met such a wonderful family, thank you for your review and I shall pass this feedback on to the staff.
Many thanks,
The Team at Rustington Hall.

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Review from Bartholomew B (Husband of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife entered Rustington Hall over 3 years ago I have never failed to be impressed by the high standard of care and professionalism with which she has been treated with great respect and dignity by all the staff. The care and food supplied are first class. Thank you all.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for your outstanding review of our service, we shall relay this back to the team.
Many thanks once again!
The Team at Rustington Hall

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Review from Caroline D (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rustington Hall is a brilliant home. Not only do they care in all medical and welfare eg, food, personal hygiene and all that goes with caring, but their social skills are amazing with all activities keeping minds alert and entertaining. Interaction with families keeping you advised and included in
all associated with loved ones. My mother has been there for 10-months and has really come alive with lots of interest and involvement with all that's happening there.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the wonderful review of our service! I shall share this feedback with the team.

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Review from N S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and kind, my mum is being very well cared for.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for the review of our service!

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Review from Sally D (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and they know her well now, perceptive of her needs. Nowhere gets everything right all the time but if something isn’t working, other approaches are tried and it is fixed. The introduction of a customer relations role is a great idea. Carers and nurses are often busy with residents,
which is as it should be, so having someone whose role includes specifically dealing with families works very well and makes communication so much easier. Staff have been brilliant throughout Covid and lockdown. I also feel welcomed when I visit.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for your review, we shall provide feedback to staff!

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Review from Jenny D (Stepdaughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very organised and caring.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

Thank you very much for your review of our service! I shall feed this back to the team.

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Review from Robert D (Son-in-law of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are treated very well and looked after. All their needs seem to be met and my mother-in-law seems very happy and settled. Activities are regular and anyone can get involved, and entertainment is regular and enjoyable.

Reply from James Budd, Quality Assurance and Compliance Lead at Rustington Hall

The team at Rustington Hall wish to thank you for your review, we will continue the hard work and person-centred activities.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Rustington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Rustington Hall is calculated as follows: ( (256 Excellents x 5) + (70 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 331 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rustington Hall is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (7)

Sally

Sally Morris

Job Title: Chief Executive Officer/CQC Nominated Individual

Joined: 2007

Sally first joined the Society in 2007 and has held several senior management positions.


Sally's focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance are also key priorities.

Marcin

Marcin Szczepaniak

Job Title: Registered Manager

Joined: 2021

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.

Harriet

Harriet Anderson

Job Title: Clinical Lead

Joined: 2023

Harriet joined the society in April 2023 as Clinical Lead.


She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.

Lorraine

Lorraine Lancaster - Robinson

Job Title: Support Services Manager

Joined: 2019

Lorraine has worked within the catering industry as Catering Manager and Head Chef for over 30 years. Lorraine leads and supports the catering, housekeeping, maintenance and well-being teams to ensure an efficient and quality service is provided at all times.
Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.

James

James Budd

Job Title: Quality Assurance, Compliance and Infection Prevention Lead

Joined: 2005

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.


In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead


James is an avid animal lover and qualified hairdresser who enjoys a quiet life.

Sammy

Sammy Hydes

Job Title: Customer Relations Manager

Joined: 2013

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.


Sammy is married with 2 children and enjoys swimming, dancing and photography.

Tasha

Tasha Rees

Job Title: Finance Manager

Joined: 2020

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.


Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu

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