
Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.
Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides...
Care Provided by Rustington Hall
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are subject to assessment and in accordance with needs.
The price(s) shown are provided by the care home. Contact Rustington Hall for full pricing details and T&Cs.
Contact Rustington Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Littlehampton and Rustington Housing Society
- Voluntary / Not for Profit Owned
Person in charge
- Sally Shepherd(Chief Executive Officer & Nominated Individual)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (62)
Visiting
- No restrictions on visitation
Parking
- Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.
Rustington Hall Reviews (63)
Rustington Hall has a Review Score of 9.8 (9.782) out of 10, based on 30 reviews in the last 2 years.
Over all time Rustington Hall has 63 reviews.
Although my dad was only resident in Rustington Hall for around 17 days before he passed, the palliative care was not only excellent, the passion, love and welfare was beyond reproach. When a loved one goes into a care/nursing home, you expect the best. Rustington Hall far exceeded this and I would have no hesitation in recommending them to prospective clients.
Many thanks.
Thank you all for looking after my beautiful mother, she was only with you for a short time but she was very well looked after. The staff and careers are excellent always there for the residents to help them daily. Thank you all so much.
As always it was an absolute pleasure. I shall feedback this review with the team.
Many thanks
The Team at Rustington Hall
We are so grateful to all staff involved with mum and also for the kindness and understanding given to us as a family.
A huge thank you to all staff
We thank you all for your very kind words and wish you and your family well during this difficult time.
I shall pass on your kind comments to the staff team.
Many thanks
The Team at Rustington Hall.
The staff treated Dad as a person not just as someone at the end of his life. They looked after all his medical needs and did everything they could to make his stay as good as it could possibly be under the circumstances.
Many thanks,
The Team at Rustington Hall.
Since my wife entered Rustington Hall over 3 years ago I have never failed to be impressed by the high standard of care and professionalism with which she has been treated with great respect and dignity by all the staff. The care and food supplied are first class. Thank you all.
Many thanks once again!
The Team at Rustington Hall
Rustington Hall is a brilliant home. Not only do they care in all medical and welfare eg, food, personal hygiene and all that goes with caring, but their social skills are amazing with all activities keeping minds alert and entertaining. Interaction with families keeping you advised and included in all associated with loved ones. My mother has been there for 10-months and has really come alive with lots of interest and involvement with all that's happening there.
Thank you very much for the wonderful review of our service! I shall share this feedback with the team.
All staff are very caring and kind, my mum is being very well cared for.
Thank you very much for the review of our service!
Mum is well cared for and they know her well now, perceptive of her needs. Nowhere gets everything right all the time but if something isn’t working, other approaches are tried and it is fixed. The introduction of a customer relations role is a great idea. Carers and nurses are often busy with residents, which is as it should be, so having someone whose role includes specifically dealing with families works very well and makes communication so much easier. Staff have been brilliant throughout Covid and lockdown. I also feel welcomed when I visit.
Thank you very much for your review, we shall provide feedback to staff!
Very organised and caring.
Thank you very much for your review of our service! I shall feed this back to the team.
The residents are treated very well and looked after. All their needs seem to be met and my mother-in-law seems very happy and settled. Activities are regular and anyone can get involved, and entertainment is regular and enjoyable.
The team at Rustington Hall wish to thank you for your review, we will continue the hard work and person-centred activities.
Since appointing a customer relations manager I have seen great improvements. Nothing is too much trouble in helping with individual needs of my mother as everyone is different. Sometimes some carers seem to be in a rush which I understand as they have a lot of residents to deal with, but spending just a little more time with my mother could make all the difference.
Thank you for your review, I shall share this with the team! Many thanks. The Team at Rustington Hall.
We are very happy with our mother's care and the support she’s been given over the last 3 years. The staff are very attentive and supportive and have been especially supportive during the recent lockdown. Thank you for all your hard work.
The team are ever so grateful for the positive feedback. I shall liaise with staff to pass on the praise. Stay Safe. The team at Rustington Hall.
My wife is a physio and has considerable experience of attending clients in care homes. We also had to recently research care homes for my father-in-law in Suffolk. In our experience, Rustington Hall stands out on many fronts as being exceptional and good value for money. Rustington Hall is a trust and owns/manages a large number of properties in its grounds that are rented out to elderly residents who live independently. We understand that the income from this portfolio of properties enables Rustington Hall to subsidise the running costs of its care home.
Many Kind regards, The team at Rustington Hall.
My dad was transferred here from a local hospice for end of life care. This was an incredibly stressful time as it was during some of the worse outbreaks of COVID but I was immediately reassured by the fact that due to their extreme care they had no patients with COVID and their precautions to avoid any situations that could result in an outbreak were fantastic. The staff were reassuring, caring and nothing was too much trouble. Dad loved a latte and even though he rarely drank it they made him one every day. My son got married in the US during this time and the staff ensured that Dad got to see his grandson get married and the videos of that day will be cherished forever. We sadly lost dad after a short 4 weeks there and the support they gave me, my brother and my son was amazing and appreciated. I cannot thank all the amazing staff enough.
kind regards, The team at Rustington Hall.
At this very challenging time for management and staff at Rustington Hall nursing home, it is important that they get recognition for keeping residents safe from the COVID virus. I forgot to mention in my previous review about the excellent Catering Staff we have. Our Chef produces delicious food and makes everything from scratch. She is always thinking of new things to tempt us, and regularly has themed lunches and food tasting days for us. All the ingredients are fresh, cooked to perfection, and full of nourishment. Alternatives are always available and nothing is ever too much trouble for the Catering Staff. Food is an extremely important part of daily living and we look forward to mealtimes every day. Families should not worry about sending their loved ones to live at Rustington Hall nursing home, as they will be greatly looked after and every precaution against the virus will continue to be upheld.
Many kind regards,
The Team at Rustington Hall.
Myself and my family can't thank the fantastic dedicated staff enough, that cared for and supported our Mum. It has given us so much comfort to know she was cared for and looked after to such a high standard. We highly recommended Rustington Hall and all the wonderful staff or Fairies as my Mum would call them, for everything they have done for her, and the support they have shown us, especially during this difficult time.
Wishing you all the best moving forward.
Many kind regards,
The Team at Rustington Hall.
It is an absolute credit and a remarkable achievement that Rustington Hall has kept Covid out of the home and Aunty remains safe and well.
Many Kind Regards,
The Team at Rustington Hall
We are kept up to date with everything on a regular basis and we know that our sister is being well cared for which is so important for us. We look forward to seeing all that is going on on the website. Keep up the good work and stay safe and well and we will be able to visit next year.
Thank you for taking time to review our service, we are thrilled to hear the positive feedback, we hope to have you back as soon as possible once the world is (somewhat) back to normality. I shall pass all praise to staff and we are wishing you safe and well during this time. Forever Grateful, the team at Rustington Hall.
The staff there are very friendly and helpful and have a lovely welcome. Before COVID we had the use of the car and guest suite which was fantastic. As I live quite a distance from the home I feel very relieved that my sister is getting such great care, I get regular emails with updates on her health which is great and reassuring that she is in safe hands. The food is delicious, before COVID they had arts and crafts days and entertainment daily so thank you all so much for giving such great care to my sister especially through these horrible times. Keep safe and well.
Thank you very much for the incredibly positive review of our service. The staff here at Rustington Hall will continue to provide high standards of care and we are ever so grateful for the feedback. Many kind regards, the team at Rustington Hall.
I have been a nursed resident at Rustington Hall for over five years and am ninety-six years old. During this time I have experienced a homely, friendly attitude from all staff, though they respect our dignity at all times, humorous banter is never far from the surface though! Rooms are en suite and comfortable, WiFi is available without the need for a modem (I have installed a well-known virtual assistant). The RNs provide an excellent nursing service and are on call day and night, as are care assistants. Food is good and nourishing without being too exotic. Altogether a pleasant experience which I can thoroughly recommend.
Thank you so much for the touching review of the services we provide and we are happy that we have met many of your needs, we shall continue providing outstanding service and will share this heartfelt review with our members. Many kind regards, The team at Rustington Hall.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 06 Jul 2026
We are thrilled to announce that Sammy Hydes - Customer Relations Manager - has won the Palliative Frontline Leader Award at the Palliative & End of Life Care Awards hosted...
- 28 Apr 2026
Rustington Hall Celebrated St. Patrick's Day with a stunning display by the Manning School of Irish Dancing, a sing-a-long with Kit, themed bingo, and drumming exercise class.
- 04 Mar 2026
A huge congratulations to Sammy Hydes - Customer Relations Manager for not only her achievement of placing within the the Nationals for the Great British Care Awards but also being...
There are no upcoming events for Rustington Hall.
Awards / Recognitions (4)
- 02 Jul 2026Recipient: Rustington Hall
- 23 Jul 2025Recipient: Rustington Hall
- 08 Aug 2024Recipient: Rustington Hall
Meet the Team (7)

Sally first joined the Society in 2007 and has held several senior management positions.
Her focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance is also a key priority.

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.

Harriet joined the society in April 2023 as Clinical Lead.
She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.

Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.
In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead
James is an avid animal lover and qualified hairdresser who enjoys a quiet life.

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.
Sammy is married with 2 children and enjoys swimming, dancing and photography.

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.
Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu
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