Rustington Hall

I wouldn't hesitate in recommending Rustington Hall to anyone who needed care. This home runs efficiently. The care staff really do know the concerns and personalities of the individual residents and act accordingly with empathy. Always bright and cheery. I'm very happy with the individual care my dad receives here. All lovely people who go above and beyond their pay grade.

The staff are all very caring and helpful. The manager was very professional. The room was good and the care was exceptional. Would recommend this care home to everyone.

Although my dad was only resident in Rustington Hall for around 17 days before he passed, the palliative care was not only excellent, the passion, love and welfare was beyond reproach. When a loved one goes into a care/nursing home, you expect the best. Rustington Hall far exceeded this and I would have no hesitation in recommending them to prospective clients.

Thank you all for looking after my beautiful mother, she was only with you for a short time but she was very well looked after. The staff and careers are excellent always there for the residents to help them daily. Thank you all so much.

A huge thank you to all staff

The staff treated Dad as a person not just as someone at the end of his life. They looked after all his medical needs and did everything they could to make his stay as good as it could possibly be under the circumstances.

Since my wife entered Rustington Hall over 3 years ago I have never failed to be impressed by the high standard of care and professionalism with which she has been treated with great respect and dignity by all the staff. The care and food supplied are first class. Thank you all.

Rustington Hall is a brilliant home. Not only do they care in all medical and welfare eg, food, personal hygiene and all that goes with caring, but their social skills are amazing with all activities keeping minds alert and entertaining. Interaction with families keeping you advised and included in all associated with loved ones. My mother has been there for 10-months and has really come alive with lots of interest and involvement with all that's happening there.

All staff are very caring and kind, my mum is being very well cared for.

Mum is well cared for and they know her well now, perceptive of her needs. Nowhere gets everything right all the time but if something isn’t working, other approaches are tried and it is fixed. The introduction of a customer relations role is a great idea. Carers and nurses are often busy with residents, which is as it should be, so having someone whose role includes specifically dealing with families works very well and makes communication so much easier. Staff have been brilliant throughout Covid and lockdown. I also feel welcomed when I visit.

Very organised and caring.

The residents are treated very well and looked after. All their needs seem to be met and my mother-in-law seems very happy and settled. Activities are regular and anyone can get involved, and entertainment is regular and enjoyable.

Since appointing a customer relations manager I have seen great improvements. Nothing is too much trouble in helping with individual needs of my mother as everyone is different. Sometimes some carers seem to be in a rush which I understand as they have a lot of residents to deal with, but spending just a little more time with my mother could make all the difference.

We are very happy with our mother's care and the support she’s been given over the last 3 years. The staff are very attentive and supportive and have been especially supportive during the recent lockdown. Thank you for all your hard work.

My wife is a physio and has considerable experience of attending clients in care homes. We also had to recently research care homes for my father-in-law in Suffolk. In our experience, Rustington Hall stands out on many fronts as being exceptional and good value for money. Rustington Hall is a trust and owns/manages a large number of properties in its grounds that are rented out to elderly residents who live independently. We understand that the income from this portfolio of properties enables Rustington Hall to subsidise the running costs of its care home.

My dad was transferred here from a local hospice for end of life care. This was an incredibly stressful time as it was during some of the worse outbreaks of COVID but I was immediately reassured by the fact that due to their extreme care they had no patients with COVID and their precautions to avoid any situations that could result in an outbreak were fantastic. The staff were reassuring, caring and nothing was too much trouble. Dad loved a latte and even though he rarely drank it they made him one every day. My son got married in the US during this time and the staff ensured that Dad got to see his grandson get married and the videos of that day will be cherished forever. We sadly lost dad after a short 4 weeks there and the support they gave me, my brother and my son was amazing and appreciated. I cannot thank all the amazing staff enough.

At this very challenging time for management and staff at Rustington Hall nursing home, it is important that they get recognition for keeping residents safe from the COVID virus. I forgot to mention in my previous review about the excellent Catering Staff we have. Our Chef produces delicious food and makes everything from scratch. She is always thinking of new things to tempt us, and regularly has themed lunches and food tasting days for us. All the ingredients are fresh, cooked to perfection, and full of nourishment. Alternatives are always available and nothing is ever too much trouble for the Catering Staff. Food is an extremely important part of daily living and we look forward to mealtimes every day. Families should not worry about sending their loved ones to live at Rustington Hall nursing home, as they will be greatly looked after and every precaution against the virus will continue to be upheld.

Myself and my family can't thank the fantastic dedicated staff enough, that cared for and supported our Mum. It has given us so much comfort to know she was cared for and looked after to such a high standard. We highly recommended Rustington Hall and all the wonderful staff or Fairies as my Mum would call them, for everything they have done for her, and the support they have shown us, especially during this difficult time.

It is an absolute credit and a remarkable achievement that Rustington Hall has kept Covid out of the home and Aunty remains safe and well.

We are kept up to date with everything on a regular basis and we know that our sister is being well cared for which is so important for us. We look forward to seeing all that is going on on the website. Keep up the good work and stay safe and well and we will be able to visit next year.