
Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


Excellent individualised care was given to my fatherS C(Daughter of Resident/Service User)

The staff at Rustington Hall care for the whole family, not just the residentsMonica P(Daughter of Resident/Service User)


The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.
Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides...
Care Provided by Rustington Hall
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are subject to assessment and in accordance with needs.
The price(s) shown are provided by the care home. Contact Rustington Hall for full pricing details and T&Cs.
Contact Rustington Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Littlehampton and Rustington Housing Society
- Voluntary / Not for Profit Owned
Person in charge
- Sally Shepherd(Chief Executive Officer & Nominated Individual)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (62)
Visiting
- No restrictions on visitation
Parking
- Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.
Rustington Hall Reviews (63)
Rustington Hall has a Review Score of 9.8 (9.782) out of 10, based on 30 reviews in the last 2 years.
Over all time Rustington Hall has 63 reviews.
The entertainment is first class and varied, and provides important mental stimulation. There are even regular exercise sessions. Unfortunately, the Covid-19 lockdown has restricted a lot of these at the moment. Not sure the residents have noticed though, as management and staff have been providing entertainment of their own, with regular themed days. VE Day, tea party, the races to name a few. By the look of the pictures on their new Facebook pages, a good time is had by all.
I recommended Rustington Hall to a friend, and their mother has lived there now for the past three years. I would not recommend to others if I was not happy for my own mum to live there.
We are all truly touched by your kind words and cannot express enough our gratitude for the review of our service in which the positive feedback means so much. I shall make staff aware of the feedback and recognition of hard work and hope to see you very soon. Many kind regards, the team at Rustington Hall.
Rustington Hall is marvellous. My mother has been there for nine months and I cannot say a bad word against it. The staff go the extra mile for the residents and the residents' families, that starts at the top all the way through. I could not wish for better care for Mum and the staff are fantastic.
A huge thank you from all staff for the amazing review, we are ever grateful and touched for the positive feedback and endeavour to ensure the outstanding service is continued. We shall communicate this feedback to all staff. With gratitude, The Team at Rustington Hall.
Although never an easy decision to make that a relative needs to have 24 hour care, we have never regretted choosing Rustington Hall for our mother to live in. All the staff always treat her with respect and she is evidently extremely well cared for, with attention to detail and a sunny disposition. She has been a resident there for a couple of years and she appears to be content and there is always a good atmosphere in the home. Visitors have been made to feel very welcome at all times. Our queries are always dealt with quickly and with courtesy. During the lockdown restrictions, the staff have been finding ways to provide entertainment and for us to keep in regular contact by video calls and by socially distant booked 'visits' from the outside at a safe distance. This has helped soften the blow of not being able to have physical contact with her. We are confident that although currently unable to see her as regularly as we would like, Mum is being well looked after at all times.
Thank you for the heartfelt review of our service, I shall notify all staff of the incredibly positive feedback. We know at this time things are more difficult and we are grateful that the feedback shows that the new forms of communication are effective and we aim to improve the service further. We...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 06 Jul 2026
We are thrilled to announce that Sammy Hydes - Customer Relations Manager - has won the Palliative Frontline Leader Award at the Palliative & End of Life Care Awards hosted...
- 28 Apr 2026
Rustington Hall Celebrated St. Patrick's Day with a stunning display by the Manning School of Irish Dancing, a sing-a-long with Kit, themed bingo, and drumming exercise class.
- 04 Mar 2026
A huge congratulations to Sammy Hydes - Customer Relations Manager for not only her achievement of placing within the the Nationals for the Great British Care Awards but also being...
There are no upcoming events for Rustington Hall.
Awards / Recognitions (4)
- 02 Jul 2026Recipient: Rustington Hall
- 23 Jul 2025Recipient: Rustington Hall
- 08 Aug 2024Recipient: Rustington Hall
Meet the Team (7)

Sally first joined the Society in 2007 and has held several senior management positions.
Her focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance is also a key priority.

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.

Harriet joined the society in April 2023 as Clinical Lead.
She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.

Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.
In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead
James is an avid animal lover and qualified hairdresser who enjoys a quiet life.

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.
Sammy is married with 2 children and enjoys swimming, dancing and photography.

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.
Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rustington Hall to verify any information. View our terms and conditions. Rustington Hall has an Enhanced Service -more info.