Rustington Hall

Rustington Hall Station Road Rust, Rustington, Littlehampton BN16 3AY
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9.8 61 Reviews
  • Rustington Hall, Littlehampton
The Littlehampton and Rustington Housing Society Ltd purchased Rustington Hall in 1948 under the guiding hand of Percy Booker. The original hall was established as a residential care home for older people.

Between 1964 and 1983 eighty-seven sheltered homes were constructed which is today known as Oakhurst Gardens. This was followed by a purpose-built nursing wing in 1997 and further works to extend in 2015. The completion of these works provides a unique retirement village in the heart of Rustington.

The Society is an exempt charity and is registered as an Industrial & Provident Society with the Registrar of Friendly Societies. It is also registered with the Housing Co-operation as a Housing Association.

The staff at Rustington Hall provide a warm and comfortable setting where residents are safe and secure and can enjoy a real family atmosphere. Many of the staff have enjoyed working at Rustington Hall for over a decade.

The policy of the home is to provide quality care, comfort and contentment throughout your later years.
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Care Provided by Rustington Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1595 – £1595
  • Self-Funded Residential Dementia Care: £1595 – £1595
  • Self-Funded Nursing Care: £1865 – £1865
  • Self-Funded Nursing Dementia Care: £1865 – £1865
  • RESPITE Self-Funded Residential Care: £1595 – £1595
  • RESPITE Self-Funded Residential Dementia Care: £1595 – £1595
  • RESPITE Self-Funded Nursing Care: £1865 – £1865
  • RESPITE Self-Funded Nursing Dementia Care: £1865 – £1865

All fees are subject to assessment and in accordance with needs.

The price(s) shown are provided by the care home. Contact Rustington Hall for full pricing details and T&Cs.

Contact Rustington Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Rustington Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sally Shepherd (Chief Executive Officer & Nominated Individual)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions on visitation

Parking

  • Visitor parking is situated in a purpose built area on the right side of building and at the entrance of the building.

Rustington Hall Reviews (61)

9.8

Rustington Hall has a Review Score of 9.8 (9.779) out of 10, based on 28 reviews in the last 2 years.
Over all time Rustington Hall has 61 reviews.

Overall Experience
  • 49
  • 12
  • 0
  • 0
  • 0
Date Published
  • 61
  • 3
  • 16
  • 28
  • 33
Reviewer Connection to Rustington Hall
  • 28
  • 7
  • 7
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Margaret S (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although never an easy decision to make that a relative needs to have 24 hour care, we have never regretted choosing Rustington Hall for our mother to live in. All the staff always treat her with respect and she is evidently extremely well cared for, with attention to detail and a sunny disposition.
She has been a resident there for a couple of years and she appears to be content and there is always a good atmosphere in the home. Visitors have been made to feel very welcome at all times. Our queries are always dealt with quickly and with courtesy. During the lockdown restrictions, the staff have been finding ways to provide entertainment and for us to keep in regular contact by video calls and by socially distant booked 'visits' from the outside at a safe distance. This has helped soften the blow of not being able to have physical contact with her. We are confident that although currently unable to see her as regularly as we would like, Mum is being well looked after at all times.
Reply from James Budd, Quality Assurance and Compliance Lead at Rustington HallThank you for the heartfelt review of our service, I shall notify all staff of the incredibly positive feedback. We know at this time things are more difficult and we are grateful that the feedback shows that the new forms of communication are effective and we aim to improve the service further. We are looking forward to seeing you in the near future.
Many kind regards,
The team at Rustington Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Rustington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Rustington Hall is calculated as follows: ( (264 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 330 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rustington Hall is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (7)

Sally

Sally Shepherd

Job Title: Chief Executive Officer/CQC Nominated Individual Joined: 2007

Sally first joined the Society in 2007 and has held several senior management positions.


Her focus is to lead and support the senior management team to achieve programmes of service improvements and infrastructure renewals. The development of partnership arrangements and regulatory compliance is also a key priority.

Marcin

Marcin Szczepaniak

Job Title: Registered Manager Joined: 2021

Marcin oversees the operations of the nursing and care home, including admissions, overall staffing, facilities. He ensures that all regulations are adhered to and functioning correctly, including compliance with the Care Quality Commission.

Harriet

Harriet Anderson

Job Title: Clinical Lead Joined: 2023

Harriet joined the society in April 2023 as Clinical Lead.


She Qualified in 2018 as a registered nurse and initially worked as a community nurse where she gained many clinical skills and experience. Harriet previously has worked as a Clinical Lead in a nursing home in Hove, In which she was able to develop her skills as a leader and help support staff and residents. She is very passionate about end-of-life care and ensuring people are supported during that time, and also invested in wound care.

Lorraine

Lorraine Lancaster - Robinson

Job Title: Support Services Manager Joined: 2019

Lorraine has worked within the catering industry as Catering Manager and Head Chef for over 30 years. Lorraine leads and supports the catering, housekeeping, maintenance and well-being teams to ensure an efficient and quality service is provided at all times.
Lorraine lives with her family in West Sussex and enjoys going to the theatre, gardening and socializing.

James

James Budd

Job Title: Quality Assurance, Compliance and Infection Prevention Lead Joined: 2005

James has worked for the society since 2005 within many various roles and departments, since April 2020 James has earned the Quality Assurance & Compliance Lead role.


In 2019, James was awarded a Level 5 Diploma in Leadership For Health & Social Care which was influenced by his many years working within the Care sector as a Health Care Assistant and Care Co-Ordinator supporting service users in all aspects of daily living. Commencing October 2020, James has also taken on the role of Infection Prevention Lead


James is an avid animal lover and qualified hairdresser who enjoys a quiet life.

Sammy

Sammy Hydes

Job Title: Customer Relations Manager Joined: 2013

Sammy joined Rustington Hall in 2013, she holds a Level 5 Diploma in Leadership For Health & Social Care which was obtained through the organisation. Sammy is also skilled in British Sign Language.


Sammy is married with 2 children and enjoys swimming, dancing and photography.

Tasha

Tasha Rees

Job Title: Finance Manager Joined: 2020

Tasha achieved a first-class degree in Accountancy and went on to study for her ACCA exams to become a qualified chartered certified accountant. Her role is to oversee the financial aspects of Society, including internal controls, payroll, management accounts and statutory financial reporting.


Tasha lives in West Sussex with her furbabies; her cat Malley and her horse Pie! She enjoys country walks, horse riding and tai chi chaun kung fu

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rustington Hall to verify any information. View our terms and conditions. Rustington Hall has an Enhanced Service - more info.