Woodlands Nursing Home, Burgess Hill, West Sussex
Woodlands Nursing Home, Burgess Hill, West Sussex
Woodlands Nursing Home, Burgess Hill, West Sussex

Woodlands Nursing Home is a family run nursing home suitable for up to 33 residents. Delivering outstanding nursing care in a friendly and relaxed environment. Inspected and rated as 'Outstanding' by the Care Quality Commission July 2017.

The building is a majestic Victorian property with a front veranda, beautiful rear gardens including a summer house for outdoor activities. They are within walking distance of the train station and local town centre.

Woodlands encourage an active and independent lifestyle, welcoming friends, loved ones and family at all times. Residents can personalise and organise their rooms as they wish.

Owner: Kenley Care Ltd

Person in charge: Tintu Kuriakose (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, French, Hindi, Hungarian, Italian, Malayalam, Nepali, Romanian, Slovak

Single Rooms: 28

Shared Rooms: 0

Rooms with ensuite WC: 18

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From Burgess Hill Train station head uphill (South East) for c.75 metres. At the roundabout take the second exit into Silverdale Road. Woodlands is c.150 metres down Silverdale Road, on the left.

Visiting:

Visitors welcome at all times, with respect given to service users requirements.

also welcome to bring well behaved family pets to visit.

Regular activities and entertainers, to which you are always welcome to attend, no invitation required.

Parking:

Ample car parking.

Latest Care Quality Commission* Report on Woodlands Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Woodlands Nursing Home has a Review Score of 9.7 (9.742)

The Review Score of 9.7 (maximum of 10) for Woodlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Woodlands Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.742 for Woodlands Nursing Home is calculated as follows: ( (201 Excellents x 5) + (37 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 252 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Woodlands Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodlands Nursing Home?

  • Extremely LIKELY
    17
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodlands Nursing Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

Pleased with all the care my sister has received.

How likely would you be to recommend Woodlands Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in Woodlands Nursing Home for eighteen months now as he suffers with dementia.
The staff are very professional, caring and friendly which has allowed Dad to settle in well.
The home provides activities most days which it's residents enjoy.
The home has undergone many structural improvements since Dad arrived.
The only negative comment I can add to this review is the shortage of space in the front room whilst visiting in the afternoon during the winter months.
During the summer the veranda offers space to sit and enjoy the sunshine.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father has been at Woodlands for six weeks now, his whole quality of life has improved dramatically. He is enjoying the lovely food, the staff are incredibly kind and patient and we feel very lucky to have found a place that he can receive such outstanding care.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There is always something going on at Woodlands. It is just like home, we are always welcome at any time and it doesn't matter how long we stay. The staff never ignore mum and are extremely friendly and helpful at all times.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy with my care. I originally came in for palliative care but have now been sent home due to my recovery thanks to the outstanding nursing care. The staff are excellent and very obliging, nothing is too much trouble for them. Having a Pets as Therapy dog in the home is wonderful and the home has even allowed supervised visits from my dogs which means a great deal to me. I would highly recommend this home to anyone needing nursing care as it is homely and friendly.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has changed beyond recognition under the new owners and there has been a wonderful transformation. Woodlands is an excellent home and I'm grateful for the outstanding care and support they have given my mother.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodlands provided my mother with wonderful care. If I could rate the staff above excellent I would, they have been amazing. It is all the small things that have made the difference i.e. choices of books, time in the garden etc. Thank you to all so much for your support.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not have wished for a better home for my mother, she is so well cared for by all the staff. A real family feeling is present here. My mother is settled and happy in her current surroundings.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are extremely happy with the home. My husband is very well looked after and supported, as I am, which means a lot to me. I've already recommended the home to others. Thank you for the great work and all the support.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been extremely happy with the care and kindness shown not only to my wife but to all of the family. Our thanks again for all the care, kindness and support. I have always enjoyed visiting the home and love the staff.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodlands is an extremely pleasant home. The staff are always very helpful and responsive to our needs and answer all questions thoroughly. The staff are buzzing in the the new environment and my grandmother was very happy there.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived in a poor condition with the hospital having written me off, telling my daughter I'd never walk again. The care and medical support I've received is excellent and I now happily move around the home and outdoors unaided and with one walking stick. I highly recommend Woodlands to all.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Woodlands to friends and family. I'd tell them to come here. I particularly enjoy the activities which keep me busy.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found Woodlands to be an excellent nursing home. The management and staff are very friendly, extremely patient and are always willing and happy to help. They always make me feel welcome when I visit my sister-in-law but most importantly she is very happy and content in the home.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been resident at Woodlands for over 4 years now. It is a really excellent nursing home. Staff are very patient, kind and gentle with all the residents, and they are always warm and welcoming to friends and family.
Top quality care is provided 24/7 and there are regular outings and activities for those who wish to participate. The residents are always clean and tidy, meals are tasty and varied, and the home is clean, bright and welcoming. Our mum is very happy there and we have made some good friends there.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Approachable senior team (deputy manager, senior nurse and activities) always willing to discuss and help. Staff generally friendly and are hard working. Environment was a little 'shabby' but this is now being improved. The home has done all that it can to accommodate mum and help her adjust and settle.

How likely would you be to recommend Woodlands Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Woodlands Nursing Home is well located in Burgess Hill. It is convenient to the train station. It is convenient to the shops. I rate the care, staff, management, cleanliness and responsiveness as excellent.

How likely would you be to recommend Woodlands Nursing Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very pleased with the way my aunt has been looked after and overall level of support. Minor issue with her door shutting too quickly and on its own accord but this has now been sorted out and in general I would highly recommend the home to anyone.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has improved tremendously. I can't say enough how perfect the nursing home has been for her. I could not ask for anything more from the nursing home and I highly recommend Woodlands to anyone else.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The main reason for choosing Woodlands for my mum was the friendliness of the staff and the 'homely' feeling we got when we visited. I rate the staff and management most highly across the categories offered.

How likely would you be to recommend Woodlands Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

When we suddenly had to find a home for my mother in February, it was a very traumatic time. She had lived independently in a warden assisted flat prior to being admitted to hospital in January and had always managed her own affairs. We saw several homes, but the welcome we received at Woodlands and the friendliness of the staff there persuaded us that this was the best place for mum. I continued to be impressed with the staff. In spite of long shifts and the demands of residents, I have never heard a sigh or seen a 'raised eyebrow' in response to a need! Indeed, staff always respond quickly and cheerfully.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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