Walton Road, Wisbech, Cambs, PE13 3EP
Rose Lodge makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Group: Barchester Healthcare Ltd
Person in charge: Megan Jones (General Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Dependant upon assessment. Ages 50+.
Single Rooms: 53
Shared Rooms: 2
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Barchester Rose Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Barchester Rose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Barchester Rose Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.476 for Barchester Rose Lodge Care Home is calculated as follows: ( (133 Excellents x 5) + (103 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 250 Ratings = 4.476
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Barchester Rose Lodge Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 15 Reviews ÷ 11.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester Rose Lodge Care Home has a Review Score of 9.5 (9.476) from 21 Reviews
Review submitted from a Scanned Printed Card by Helen H (Daughter of Resident) on Wednesday 16 May 2018. Relates to April 2018.
Whenever we arrive to visit mum we receive a warm welcome from staff. Mum's care is tailored to her needs and the staff know how to get the best from mum. I feel confident that staff would contact me if they need to and that I can talk to staff about the care mum receives.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Megan Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 23 May 2018:
Thank you for your comments, I will pass this on to the team.
Review submitted from a Scanned Printed Card by J C (Daughter of Resident) on Wednesday 16 May 2018. Relates to April 2018.
I am always welcomed from office staff. The manager knows who I am and who my mother is and I feel that she is approachable if we had any queries. The care staff always tell me how she is doing, what she has eaten and whether she has been drinking or not. Mum has dementia and is not able to communicate this to me.
I feel happy that I know they will contact me if there are any problems or if mum needs anything.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Megan Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 22 May 2018:
Thank you for this, I will feed your comments back to the team.
Review submitted from a Website Submission by Kay B (Daughter of Resident) on Friday 11 May 2018. Relates to February 2018.
What a wonderful care home Rose Cottage is! The staff all across the board could not be improved upon for their kindness, compassion, attention to detail and overall happiness that is infectious within its walls.
Mum did not spend long with you sadly, but the warmth you extended to us all during a very difficult time was incredible and much appreciated. We cannot thank you enough or praise you enough and will never forget the atmosphere you instantly created on our arrival until and beyond the day mum died.
Manager, staff and everyone, be very proud of what you achieve and the impact you must have and have had on so many people over the years. You pulled out all the “stops” for us in our hour of need and took away our fears and distress by enveloping us within your warm, safe arms.
I would like to think that your home could be nominated for outstanding service to the families you accommodate at what is often their most difficult time. Many, many thanks.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Megan Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 13 May 2018:
Thank you so much Kay for your kind words - I am sorry we only had Mum for such a short time and pleased that you had a really positive experience of Rose Lodge. I will pass your comments to the team.
Review submitted from a Website Submission by Henry (Nephew of Resident) on Thursday 19 April 2018. Relates to April 2018.
Friendly care home with helpful staff. Problems solved quickly when needed too. Excellent activities available to all residents.
How likely would you be to recommend Barchester Rose Lodge Care Home? Likely
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Megan Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 20 Apr 2018:
Thank you for your kind words - I will pass this to the team.
Review submitted from a Postal Card by J J (Friend of Resident) on Wednesday 18 April 2018.
All very kind looked after well, eats well what more could we want, also know he is safe.
How likely would you be to recommend Barchester Rose Lodge Care Home? Likely
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Megan Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 18 Apr 2018:
Thank you for your kind words, I will pass this onto the team
Review submitted from a Website Submission by Sally S (Cousin of Resident) on Tuesday 17 April 2018. Relates to April 2018.
I went to Rose Lodge to see my Aunt for the first time after she was moved there last month. I was very impressed with how welcoming the reception staff were. The lady knew exactly where to send me and the carers I spoke to while I was there knew all about my Aunt and how she was getting on. They are all lovely and I am so pleased that she is being well looked after. I was anxious about her going into a home but I think I might reserve a room for me for when the time comes!
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Megan Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 18 Apr 2018:
Thank you for your kind words, I will share them with the team
Review submitted from a Website Submission by Sue H (Daughter of Resident) on Friday 16 March 2018. Relates to March 2018.
My dad came to your care home last year after his wife passed away and although it was a hard decision for me to make I knew in my heart it was the right thing to do. The care is excellent, the staff can't do enough for Dad and there is a nurse on duty if he needs her.
The warm and friendly staff always treat my dad with the utmost respect, knocking on the door before entering, always popping in to see if there is anything that he needs.
When I visit they are always cheerful and kind to me and I know if I am worried they are also there for me.
The gardens are immaculate and Dad has a lovely view from his room window. The meals are really lovely, beautiful dining room.
Thank you to all the staff for continuing to care for Dad.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Meg Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 27 Mar 2018:
Thank you so much for your kind words, this really means a lot to us. I will pass this on to the team.
Review submitted from a Website Submission by Tim (Son of Resident) on Tuesday 27 February 2018. Relates to January 2018.
Thank you to all at Rose Lodge especially your Activities Coordinator, for making my father's 90th birthday such a special occasion with a wonderful afternoon tea party.
Family and friends were invited to celebrate with him and you so thoughtfully created a lovely atmosphere with bunting, sandwiches and an amazing cake.
The afternoon was made even more delightful with a live musical performance featuring the 'Banjo Man'.
My father is always keen to tell us how well he is looked after at Rose Lodge and how grateful he is for the care and attention he receives from all the staff that are in contact with him. On behalf of his family, I would like to echo that sentiment and also add our sincere thanks and gratitude for the continuing care and attention that you provide.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Megan Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 28 Feb 2018:
Thank you so much for this Tim, I will pass your sentiments on to the team. I was present for Dads party and can echo that it was a wonderful day for all of us and it was amazing to see Dads face light up when he was playing the banjo.
Review submitted from a Website Submission by Lucille H (Wife of Resident) on Wednesday 7 February 2018. Relates to February 2018.
My husband has resided at Rose Lodge for what now seems a lifetime, 12 plus years and I also feel that it is now my home too.
The mere fact that he always wears a most beautiful smile, tells me that he is as happy as he can possibly be.
The warm and friendly staff, who now seem part of our family, have always treated him with the utmost dignity and respect.
They always afford me the same friendliness and concern, right from the moment I walk through the door at reception, with my little dog Pippin, who always visits with me.
I am given help to my husband's room, with carrying bags etc. and most of the time, I am given a much-appreciated cup of coffee, by two very special young ladies.
I am sure that such service is not always provided in care homes, but Rose Lodge do go above and beyond the call of duty,
I would recommend this care home to anyone who needed such placement and I sincerely believe that their welfare and care in general, would be in very good hands.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Meg Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 08 Feb 2018:
Thank you Lucy, we always enjoy you visiting and you are a real part of our Rose Lodge family. I will pass your kind words on to the team.
Review submitted from a Postal Card by Frederick S (Resident) on Wednesday 31 January 2018. Relates to December 2017.
I have been a resident here since my admission on Friday 24th March 2017. My initial impressions of this establishment were considerably more than favourable and throughout the period of my domicile here I can truly record that I have not experienced an occasion which prompted me to regret the decision I took (based on my elder daughter's strong recommendation) to move into here.
A return home was out of the question due in part to my condition but mainly because I lost my wife ten years ago and could not envisage how all my needs could/would be coordinated. In essence from my point of view Rose Lodge was, is, and will be the place for me.
Thoughts for the future; to set aside a small room for physical training with installed equipment including - treadmill, fixed cycles, cycle pedal equipment open on specific days with professional in attendance.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Meg Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 31 Jan 2018:
This is such a lovely review, thank you so much for your comments. I will look into having a more physical exercise for you.
Review submitted from a Postal Card by J T B (Daughter of Resident) on Tuesday 16 January 2018. Relates to January 2018.
I feel the care and understanding of my parents is very good, they keep me informed if any problems occur, any concerns I have they act upon them straight away.
The staff are very friendly and helpful.
The rooms are kept very clean and the gardens are lovely for the residents to enjoy.
The food is also very good.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Meg Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 16 Jan 2018:
Thank you for your kind words Tina, I will pass this to the team
Review submitted from a Postal Card by Michael R (Son of Resident) on Monday 18 December 2017. Relates to December 2017.
My mother has been in Rose Lodge for almost one and a half years; after leaving hospital. Rose Lodge has proved itself to be a superb care home. Excellent facilities, lovely caring staff, and superb grounds and gardens. Residents and visitors alike are always treated with respect and courtesy. Overall, I would rate it as the best care home I have had experience with (with other family members who were in care). The number one choice as far as myself and my family are concerned. Well done Rose Lodge!
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Elaine Harrop, Deputy manager at Barchester Rose Lodge Care Home responded to this review on 18 Dec 2017:
Thank you so much for your thoughtful words, it really does mean so much to all the staff.
Review submitted from a Postal Card by J T (Daughter of Resident) on Thursday 14 December 2017. Relates to November 2017.
I am happy with the care my mum gets. A nice place for her to live.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Meg Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 14 Dec 2017:
Thank you for your review - I will ensure that this is passed to the team.
Review submitted from a Postal Card by Marion C (Daughter of Resident) on Wednesday 13 December 2017. Relates to November 2017.
My family have been delighted with Rose Lodge for my mothers care. She is happy and all staff show the same care which is excellent. I would be happy to recommend this home to anybody who is in need of constant care.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Meg Jones, General Manager at Barchester Rose Lodge Care Home responded to this review on 14 Dec 2017:
Thank you for your kind words - I will ensure the team are aware of your comments.
Review submitted from a Postal Card by David N (Friend of Resident) on Friday 30 June 2017. Relates to June 2017.
The care that my friend has received has been simply perfect. The wonderful love that has been shown is beyond words. Barchester Rose Lodge Care Home is the standard to which all care/nursing homes should strive to achieve. My dear friend could not have received better care, I am so very grateful.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Bernard R (Son-in-law of Resident) on Tuesday 16 May 2017. Relates to April 2017.
Good care sometimes under difficult circumstances, think you do well.
How likely would you be to recommend Barchester Rose Lodge Care Home? Likely
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Review submitted from a Postal Card by Nick M (Son of Resident) on Wednesday 27 July 2016. Relates to July 2016.
Mum has been a resident at Rose Lodge for over two years. During this time, her confusion has sadly worsened and her need for nursing care has increased. The staff at rose Lodge have been first class and have always stepped up the level of support as mum's needs have increased. All the staff (carers, nurses, cleaners, administrators, managers) have shown tremendous compassion and kindness. I could not be more grateful.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Ellee (Daughter of Resident) on Monday 4 July 2016. Relates to July 2016.
I would like to thank the staff for the care they give my mother who moved into Rose Lodge six weeks ago. Part of mum's old sparky character is still there and can be seen and appreciated by the staff who encourage her to sing and enjoy her music. This is the one way mum expresses herself.
The staff were wonderful in helping plan a family birthday party for my mother in the home, allowing us to bring in our own entertainer - an Elvis singer. The events organiser, the kitchen staff who prepared a delicious buffet, and the hairdresser who came in on a Sunday morning to make sure mum's hair was perfect, were all fantastic. Thank you!
I also appreciated when Rose Lodge sent in a member of staff to care for mum when she was going through a very bad time in hospital suffering from pneumonia and was very severely dehydrated. At my request, and at an additional cost, a member of staff went in a Sunday and spent the day giving mum 1-1 care that she desperately needed to aid her recovery.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Jayne Masterson, General Manager at Barchester Rose Lodge Care Home responded to this review on 05 Jul 2016:
Thank you for your kind words, I will pass this on to the team.
Review submitted from a Postal Card by Neil M (Husband of Resident) on Monday 4 July 2016. Relates to June 2016.
My wife transferred from another home in the Spring of 2015. Her arrival made an immediate difference to this care home. She asserted herself very openly and effectively, leaving little room for doubt as to her expectations for this home. Despite having been faced with a considerable number of problems in her later years she has coped more than adequately with all of them. Her presence is very visible and the only drawback is that she is not present at webchats although she is always within easy contact by email or mobile phone. She deserves every encouragement and she has has welcomed a quite large contingent of staff members. She full merits any gesture of encouragement.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Jayne Masterson, General Manager at Barchester Rose Lodge Care Home responded to this review on 04 Jul 2016:
Thank you for taking the time to review our home which we feel you are also a part of. I will pass your comments to the team.
Review submitted from a Postal Card by Carole W (Daughter of Resident) on Thursday 30 June 2016. Relates to June 2016.
Rose Lodge is a very well run home. Always a very warm welcome, good food, pleasant staff and clean rooms. Would recommend to both family and friends.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Jayne Masterson, General Manager at Barchester Rose Lodge Care Home responded to this review on 30 Jun 2016:
Thank you for your kind words, they will be passed on to our team.
Review submitted from a Postal Card by Norah D (Niece of Resident) on Thursday 23 June 2016. Relates to June 2016.
Everyone kind and supportive. Nothing is too much trouble, very helpful.
How likely would you be to recommend Barchester Rose Lodge Care Home? Extremely Likely
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Jayne Masterson, General Manager at Barchester Rose Lodge Care Home responded to this review on 23 Jun 2016:
Thank you for your kind comments!
Bed Vacancies
posted 09 May 2018
We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.
February 2018
April 2017
February 2016
October 2012
Recipient: Barchester Rose Lodge Care Home
Date: Thursday 04 Oct 2012
Job Title: Administrator
Joined: 2014
Description:
As the Administrator for the home Im responsible for liasing with families regarding their invoices and any queries, payroll for the home and financial responsibility for the residents needs.
There are currently no Care Home Idol entrants who have performed at Barchester Rose Lodge Care Home