
Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)

An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)

They look after me so well. The food is brilliantCyril L(Resident / Service User)

Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)

An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)

They look after me so well. The food is brilliantCyril L(Resident / Service User)

Goodwins Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing high-quality, person-centred Residential Care, Dementia Care, Nursing Care, and short-term Respite Care.
Designed around smaller communities, Goodwins Hall helps residents feel safe, comfortable, and truly at home. Care is tailored to each individual’s needs, promoting independence, dignity, choice, and wellbeing. The highly trained team is proud of the home’s warm, family atmosphere and reputation for delivering outstanding care....
Care Provided by Goodwins Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly care fees at Goodwins Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,350 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.
The price(s) shown are provided by the care home. Contact Goodwins Hall Care Home for full pricing details and T&Cs.
Contact Goodwins Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Athena Care Homes (UK) Ltd
- Private Owned
Person in charge
- Flavia Hansell (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (16)
Visiting
- Please feel free to visit Goodwins Hall at any time - the door is always open! Visitors more than welcome to come along to the Lifestyles Programme of activities at Goodwins Hall and join loved ones as they participate too.
Parking
- Standard and Disabled car parking spaces available at the front of the home.
Goodwins Hall Care Home Reviews (143)
Goodwins Hall Care Home has a Review Score of 9.8 (9.794) out of 10, based on 44 reviews in the last 2 years.
Over all time Goodwins Hall Care Home has 143 reviews.
Great home. They've looked after my son very well and is now back home with us. Staff are friendly.
Good hospitality and nice staff, very accommodating.
Good luck!
Excellent service!
G - Good place.O - Outstanding service.
O - Openness.
D - Dedicated staff.
W - Well-presented.
I - Impressive.
N - Noble and nurturing.
S - Satisfaction is the priority!
My mother-in-law was admitted for end of life in Goodwins Hall. I am a nurse and witness lots of care given to people and no words can describe our experience in the home. Thank you so much to all the staff.
The staff are very caring and friendly to the patients and their visitors. Lovely garden, everything is well cared for. The food is very good and varied. The patients really enjoy the entertainment provided for them!
The surroundings are very pleasant and spirit-lifting and staff are friendly.
Both parents were at Goodwins, my mother past away in March and we felt that the "end of life" care for mum was excellent. All staff were sympathetic and very kind. My father is still at Goodwins and we are regular updated on his welfare. This home has a very cheerful environment and as a family, we are very happy with the service provided.
Very nice, comfortable, clean and friendly.
The staff are all first class, always Service User focussed. The care mother receives is excellent. The home is always clean and tidy and well presented.
The interaction between management, staff, residents and their family/visitors always impresses me.
I would like to thank the staff for the kindness and support provided to my father during his time at Goodwins Hall Nursing & Residential Care Home. This was evident throughout his time at the home but especially during the few days before he died. I also feel that the welcome provided to my mother who visited him daily and the rest of the family was genuinely inclusive. The support provided by a taxi driver linked to the house also provided valued opportunities for dad to spend some time in his own home. Many thanks to everyone.
Carers are efficient and always approachable. They are always available to assist my dad whenever he needs help moving from bed to chair. The nurses are fantastic and will anything to help. My dad was quite ill in early August and the speed with which the staff dealt with the problem was very impressive and reassuring.
Lovely atmosphere, super staff, very happy with Mum being looked after here.
Communication is very good at all levels. It's hard to place a close family member in a home and everyone has done their utmost to help us come to terms with it.
Nursing staff are competent and knowledgeable and welcome our comments on needs and care for Mum.
Incidents happen, but it is how staff react and take forward, and here I only have good words.
I found staff and carers to be always polite.
The home is well maintained and clean.
My mother is very well looked after.
Extra activities are well planned.
Food is excellent.
Care is first class.
Staff always go the extra mile.
My mother's needs are all met.
The staff are highly competent, open, friendly and approachable. In some cases however, the rapid turnover of staff can lead to a failure to communicate. Overall, a highly motivated, professional team.
The coffee machine is a great idea. It gave us chance to sit quietly whilst our friend's wife was able to chat with him.
We felt his room was warm and comfortable and what a view!
We both have had relatives in good care homes and Goodwin's Hall ranked with them in every aspect.
Thank you
They did their best to make my mum as happy and comfortable as they could.
Still being mobile and able to walk around with a stick took me longer to really settle in and accept my changed lifestyle. their many facilities. I am now happy and the help and care is wonderful. Goodwins is surrounded by well-kept gardens which I am lucky enough to be able to walk around and enjoy. The staff and helpers are trained to work as a team which is very important and can be seen wheeling residents out and about. I am happy how to call it my home and enjoy the respect I get.
My mother has been in Goodwins Hall for 18 months (age 92) and my sister (down syndrome - age 56) has been here also for 3 years. The care they receive is satisfactory. Some staff are kinder than others. Food is good but my mother needs a soft option as she is unable to chew, this has not been seen to. Clothing gets lost and also gets ruined sometimes in the laundry. Staff do not consider colour coordination which would be a great help. Clothes are just put any old how in the drawers. Too much boxed medication stored in the resident's rooms, but on the whole, quite good.
The staff are incredible, they cater for your every day need. They are friendly and heart warming. I couldn't praise them enough.
Care was excellent after a big op on right knee.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (1)
- 11 Jun 2026
Plenty of competitive spirit, a few close calls, and lots of laughs along the way. Well played, everyone – already looking forward to the next match!
- 11 Jun 2026
A big thank you to the Health and Social Care Level 2 students from College of West Anglia for visiting our residents at Goodwins Hall! Our residents thoroughly enjoyed spending...
- 11 Jun 2026
Residents enjoyed tasting delicious Italian foods, taking part in a fun quiz, and getting creative with our pizza puzzle challenge using lasagne sheets! Lots of smiles, laughter, and friendly competition...
- 03 Sep 2026Organiser: Goodwins Hall Care Home
Awards / Recognitions (11)
- 24 Jan 2025Recipient: Athena Care Homes (UK) Ltd
- 01 Nov 2024Recipient: Athena Care Homes (UK) Ltd
- 29 Mar 2019Recipient: Athena Care Homes (UK) Ltd
Meet the Team (10)

Hello, my name is Flavia, and I am the Home Manager at Goodwins Hall.
My journey in care began in housekeeping at our sister home, Amberley Hall. Since then, I have been fortunate to progress through a variety of roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager.
Every role has helped shape my passion for providing exceptional, person-centred care.I believe every resident deserves to feel valued, respected, and truly at home. Creating a warm, supportive, and enriching environment where residents can enjoy the highest quality of life is at the heart of everything I do.
I love spending time with our residents, getting to know them and supporting them to live fulfilling and meaningful lives. I am equally passionate about supporting and developing our wonderful team. By encouraging continuous learning and leading by example, I help ensure we provide the highest standards of residential and nursing care every day.
For me, Goodwins Hall is much more than a care home—it is a family, and our residents will always be at the heart of everything I do.

Hello, my name is Sowmya, and I am the Deputy Clinical Manager at Goodwins Hall.
I am passionate about delivering outstanding, person-centred nursing care while maintaining the highest standards of clinical excellence. I enjoy supporting, teaching, and coaching our team so that together we can provide exceptional care for every resident.
I believe in leading with kindness, compassion, and professionalism. Whether I am supporting residents, reassuring families, or working alongside colleagues, I always strive to create a warm, welcoming, and supportive environment where everyone feels valued.
Seeing our residents happy, comfortable, and receiving the best possible care is what motivates me every day. I am proud to be part of the dedicated team at Goodwins Hall and to help make our home a place where people truly feel cared for.

Hello, my name is Sam, and I am the Admin Manager at Goodwins Hall.
My journey at Goodwins Hall began in 2017 as a volunteer in the kitchen. I soon joined the team permanently before moving into the role of Receptionist, where I loved welcoming residents, families, and visitors to our home.
Today, as Administration Manager, I support the smooth day-to-day running of Goodwins Hall and enjoy helping residents, relatives, and colleagues with kindness, professionalism, and efficiency.
Building strong relationships and ensuring everyone feels welcomed and supported is one of the most rewarding parts of my role.
I am proud to be part of the Goodwins Hall family and enjoy making a positive difference every day by helping create a friendly, organised, and welcoming environment for everyone.

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Hello, my name is Sam, and I am the Head of Housekeeping at Goodwins Hall.
I joined Goodwins Hall in January 2001, the year the home first opened, and I have been proud to be part of the team ever since. I started as a Night Care Assistant before progressing to Team Leader.
In 2019, I joined the housekeeping team and became Head of Housekeeping in 2021.
I take great pride in ensuring our home is always clean, comfortable, and welcoming. I know that a safe, well-maintained environment plays an important part in our residents’ wellbeing and helps them feel truly at home.
After more than 24 years here, Goodwins Hall feels like family to me. I enjoy seeing familiar faces every day and helping create a warm and happy home for everyone who lives and works here.

Hello, my name is Tom, and I am the Head of Maintenance at Goodwins Hall.
I joined Goodwins Hall in 2011 as a gardener before progressing into my current role as Head of Maintenance. I enjoy making sure our home is safe, comfortable, and well-maintained so our residents can enjoy their surroundings with complete peace of mind.
No two days are the same, and I enjoy solving problems, supporting my colleagues, and helping wherever I can.
Being reliable, approachable, and practical is something I take pride in, and I enjoy playing my part in keeping Goodwins Hall running smoothly and ensuring our residents' rooms are just the way they like them to be!

Hello, my name is Christine, and I am the Head Chef at Goodwins Hall.
I joined Goodwins Hall in 2024 with more than 24 years of experience in hospitality. Throughout my career, I have owned and managed pubs, restaurants, a rock and roll diner, and even spent six wonderful years running my own tapas bar in Spain.
Preparing nutritious, delicious meals that our residents genuinely enjoy is one of the most rewarding parts of my role.
I love working at Goodwins Hall because our residents make every day enjoyable, and it is such a cheerful and welcoming place to be.

Hello, my name is Katie, and I am a Unit Manager at Goodwins Hall.
I joined Goodwins Hall in 2021 as a Care Assistant while completing my Level 3 qualification in Health and Social Care. This was my first role in the care sector, and I quickly realised I had found a career I truly love.
Since then, I have progressed to Unit Manager, where I enjoy supporting both our residents and my team. I am passionate about creating a positive, caring environment where everyone feels respected, valued, and encouraged to achieve their best.
My long-term ambition is to become a Care Home Manager, and I am grateful for the opportunities Goodwins Hall has given me to learn, grow, and develop my career.

Hello, my name is Caroline, and I am a Unit Manager at Goodwins Hall.
I first joined Goodwins Hall in 2008 as a Senior Care Assistant before becoming Residential Care Manager at our sister home, Amberley Hall, in 2019. After gaining additional experience in the healthcare sector, I was delighted to return to Goodwins Hall in 2024.
I am passionate about providing compassionate, person-centred care while supporting both our residents and colleagues every day. Leading my team and helping residents enjoy the highest quality of life is what makes my role so rewarding.
Goodwins Hall has always felt like home to me. I value the supportive team, our wonderful residents, and the opportunity to make a positive difference in people’s lives every day.

Hello, my name is Binla, and I am a Unit Manager at Goodwins Hall.
I joined Goodwins Hall in December 2023 shortly after receiving my UK nursing registration. Since then, I have been proud to support our residents with compassionate, person-centred nursing care while continuing to develop my clinical knowledge and leadership skills.
I was delighted to progress into the role of Unit Manager within our nursing community. I enjoy leading my team, supporting my colleagues, and ensuring every resident receives the highest standard of care in a safe, welcoming, and respectful environment.
What I love most about Goodwins Hall is the teamwork and support we share—it truly feels like one big family.
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