These prices are only a guideline, please contact Goodwins Hall Care Home to find out the exact price for your requirements.
Goodwins Hall Care Home has a Review Score of 9.6 (9.561) out of 10, based on 39 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 126 reviews.
Review from Kelly R (Daughter of Resident) published on 30 July 2025
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Overall Experience
5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind and thoughtful words. We are truly honoured that we could support you, your mum, and your family during such a deeply emotional time. It means the world to us to know that the care, comfort, and small touches we strive to provide made a difference to you. Your appreciation will be shared with our entire team-especially the nurses who will be touched by your gratitude. Knowing that both your mum and grandmother felt at home with us is the highest compliment we could ever receive. Thank you again for your recommendation and for trusting us to care for your loved ones.
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Review from Nigel C (Son of Resident) published on 24 July 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words. It was truly our privilege to care for your Mum over the past four years. Knowing that our team made a positive difference means the world to us. We're grateful for your trust and your recommendation, it really does mean a lot. Wishing you and your family all the very best.
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Review from Anthony R (Brother-in-law of Resident) published on 22 July 2025
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3.0 out of 5
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Review from B M (Respite Resident) published on 11 July 2025
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5.0 out of 5
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Review from Stephen C (Son of Resident) published on 26 June 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you ever so much for your kind words. we're truly grateful to hear that your father received such compassionate, respectful, and dignified care, and that all your requests were met with attentiveness and warmth. Feedback like yours means a great deal to our team and reminds us why we do what we do. We feel privileged to be part of your father's care and wish you and your family all the very best.
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Review from Anthony L (Resident) published on 20 June 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words! We're truly touched to hear that Goodwins Hall feels like family to you. It means a lot to know that you feel supported and comfortable coming to us with any concerns. We're always here for youthrough the good times and the challenging ones. And yes, those summer outings are always such a joy! Here's to many more happy memories together.
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Review from Elizabeth F (Resident) assisted by family/friend published on 20 June 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you for taking the time to share such generous feedback. We're truly pleased to know that your experience with us was marked by excellent service and that our team made a lasting impression through their kindness and professionalism.Your comments serve as a meaningful reminder of the value of empathy in delivering exceptional service-something we take great pride in.
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Review from Wendy L (Daughter of Resident) published on 20 June 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your wonderful feedback. We're so pleased we could accommodate your mum at short notice and that you found our team to be helpful, friendly, and professional. It's heartening to hear that she was treated with care and dignity-that's always our top priority. We're also glad you enjoyed the atmosphere, the variety of fresh food, and the music in reception. It's great to know the activities are making a positive impact too. Your kind words mean a lot to the whole team!
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Review from W M (Respite Resident) published on 5 June 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your beautiful words. We're truly touched to hear that your experience with us has been so positive. It means the world to know that you felt surrounded by kindness and care from everyone here. Were also glad youve enjoyed the facilitiesits our pleasure to make Goodwins Hall feel like a home. Thank you again for your kind message; it really brightens our day!
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Review from S P (Daughter of Resident) published on 12 May 2025
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4.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you very much for your feedback, we truly appreciate you taking the time to share your thoughts. We are sorry to hear about the issues you've encountered. Just to clarify, we do have two lifts in the building, and both are regularly checked and maintained. Fortunately, if one is temporarily out of service, the other remains available for use to minimise disruption. Snacks are available at all hours in the kitchenettes, but we will ensure this is clearly communicated moving forward. We will also certainly take a look at the coffee machine to improve its reliability. We are so pleased to hear you're happy overall, and it is our privilege to look after your mum. Please do feel free to get in touch with any further suggestions or concerns.
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Review from Cyril L (Resident) published on 8 May 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words! We're absolutely delighted to hear that you feel so well looked after and at home with us. It means the world to know that both you and your daughter feel confident and happy with the care and support you're receiving. We'll be sure to share your lovely comments with the whole teamthey'll be thrilled to hear it. We're always here for you and so glad you're part of our community.
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Review from Toni R (Daughter of Resident) published on 2 May 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words. We're truly glad to hear your dad is happy and well cared for. It means a lot to our team to know that their kindness and efforts are making a difference. We'll be sure to share your thanks with everyone at Goodwins Hall
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Review from P H (Cousin of Resident) published on 30 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words and thoughtful feedback. We understand that the transition from home life to a care setting can be challenging, and we are truly grateful for your trust in us during this important time. It means a great deal to our entire team to know that our care and support have made a positive difference for your cousin. We remain committed to providing compassionate, high-quality care and will continue to support your relative every step of the way.
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Review from Joan B (Friend of Resident) published on 24 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your lovely feedback. Were absolutely delighted to hear that you had such a positive experience at Goodwins Hall. Your kind words about our team truly mean a lotthey take great pride in creating a warm, welcoming, and supportive environment for all our residents and their loved ones.Its wonderful to hear that your friends birthday was made special, and were so pleased it brought joy to him (and to you!). Celebrations like these are a reminder of how small moments can have a big impact.Thank you again for taking the time to share your thoughtsit really does mean the world to us. We'll be sure to pass on your thanks to the whole team!
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Review from T G (Resident) published on 17 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you for your lovely feedback we're so pleased you enjoyed your stay at Goodwins Hall and found our team helpful.
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Review from Jillian B (Cousin of Resident) published on 11 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your lovely feedback! We're so pleased to hear your cousin has settled in so well and is enjoying the company and entertainment. It means a lot to know that our staff's kindness is making a difference - we'll be sure to pass on your kind words to the team.
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Review from Laura J (Daughter of Resident) published on 10 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words and for sharing your experience. we are truly honoured to have been a part of your mother's life over the past nine years. It means a great deal to know that she felt safe and cherished, and that our care brought you peace of mind. Your gratitude touches us all, and we will remember your mother fondly.
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Review from E G (Relative of Resident) published on 8 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your experience at Goodwins Hall has been such a positive one. It means a great deal to our entire team to know that the care, communication, and attention we provide are making a meaningful difference. We'll be sure to pass along your lovely comments to everyone involved. Thank you again for your support-it really is appreciated!
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Review from Angus G (Son of Resident) published on 1 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words. It truly means the world to us to hear that your mum felt comfortable, happy, and well cared for. Our team takes great pride in providing compassionate and attentive care, and knowing that it made a difference to your mum and your family is incredibly rewarding. We will be sure to share your lovely feedback with the whole team.
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Review from John J (Friend of Resident) published on 28 March 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your thoughtful feedback! Its truly heart-warming to hear about your long-standing connection with our community and the positive experiences youve had over the years. Were honoured to have been a part of your family's journey and to continue providing the high level of care and service that you and your loved ones deserve. Your kind words mean the world to our team, and we look forward to maintaining the same commitment to excellence for years to come.
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The Review Score of 9.6 (9.561) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.561 for Goodwins Hall Care Home is calculated as follows: ( (302 Excellents x 5) + (120 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 453 Ratings = 4.561
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2023
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Job Title: General Home Manager
Joined: 2023
Flavia Hansell is the dedicated and passionate Home Manager of Goodwins Hall. Her journey in the care sector began as part of the housekeeping team at our sister home, Amberley Hall. Through hard work, continuous learning, and a deep commitment to providing exceptional care, Flavia progressed through various roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager at Goodwins Hall.
Flavia’s greatest passion lies in creating a warm, supportive, and enriching environment for residents. She firmly believes that care should always be person-centred, ensuring each resident feels valued, respected, and truly at home. She takes pride in leading by example, remaining actively involved in the daily lives of residents, and fostering meaningful connections with them.
Supporting and empowering her team is vital to Flavia, ensuring they are always developing their skills and providing the highest standard of care. She finds immense joy in seeing residents happy, comfortable, and engaged in the community she helps cultivate. For Flavia, Goodwins Hall is not just a care home—it’s a family, and every resident is at the heart of everything the home does.
Job Title: Clinical Deputy Manager
Joined: 2023
Sowmya is a dedicated and compassionate Deputy Clinical Manager at Goodwins Hall, bringing a wealth of expertise and a deep passion for person-centred care. She is committed to ensuring the highest standards of clinical excellence, continuously teaching and coaching her team to provide outstanding care.
With exceptional leadership skills, Sowmya creates a supportive and nurturing environment for residents, families, and team members alike. She is always available to offer guidance, reassurance, and hands-on support, ensuring that everyone in the home feels valued and well cared for. Her warmth, professionalism, and dedication make a lasting impact on both residents and colleagues, fostering a culture of excellence and compassion at Goodwins Hall.
Job Title: Admin Manager
Joined: 2017
Sam began her journey at Goodwins Hall in 2017 as a volunteer in the kitchen team. Her passion for the care sector quickly became evident, leading her to take on a permanent role within the team. Eager to expand her skills and contribute further, she transitioned into the role of Receptionist, where her warm and welcoming nature made a lasting impact on residents, families, and visitors alike.
Through dedication and continuous professional growth, Sam progressed to her current role as Admin Manager. She plays a vital part in the smooth operation of Goodwins Hall, ensuring that both residents and team members receive the support they need. With excellent organizational skills and a commitment to providing a high standard of service, Sam is always ready to assist residents, relatives, and colleagues with kindness and efficiency.
Sam takes great pride in being part of the Goodwins Hall community and enjoys building strong relationships with residents and their families. She finds joy in making a positive difference every day, ensuring the home remains a welcoming and supportive place for all.
Job Title: Customer Relationship Manager
Joined: 2024
My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.
Job Title: Head of Housekeeping
Joined: 2001
Sam Burton has been a dedicated member of the Goodwins Hall family since January 2001—the very year the home officially opened. She began her journey as a night carer, where her compassion and commitment quickly made a lasting impact. Over the years, Sam progressed to Team Leader and, in 2019, expanded her role by joining the housekeeping team. Her attention to detail and leadership led to her promotion as Head of Housekeeping in 2021.
With 24 years of service, Sam is one of the longest-standing team members at Goodwins Hall. She is known for her reliability, warmth, and deep care for both residents and colleagues.
Sam shares, “Goodwins is like a family to me. I’ve spent 24 years here, and it truly feels like home.”
Outside of work, Sam enjoys spending time with her partner and two boys. A devoted animal lover, she also cares for her 3 cats, who are very much part of the family.
Job Title: Head of Maintenance
Joined: 2011
Thomas Turnbull, fondly known as Tom, began his journey at Goodwins Hall in July 2011 as a gardener. With a natural talent for nurturing outdoor spaces and a strong work ethic, Tom quickly became a valued member of the team. His dedication and versatility saw him take on increasing responsibilities, eventually stepping into the role of Head of Maintenance.
Tom is known for his calm, can-do attitude and his commitment to keeping Goodwins Hall running smoothly. Whether he’s solving a maintenance issue or lending a hand to a colleague, Tom’s reliability and positive spirit make him an essential part of the Goodwins Hall family.
Outside of work, Tom enjoys a fulfilling life with his wife Michelle and their two sons, Jack and Oliver. A passionate gardener at heart, he also tends to his own allotment, where he grows a wide variety of fruits and vegetables. In addition to gardening, Tom has a love for foraging wild plants, often exploring nature to discover edible treasures and deepen his connection with the outdoors.
Tom’s loyalty, warmth, and dedication have left a lasting mark on Goodwins Hall. We’re proud to have him as part of our team and grateful for the many years of service he’s given to our community.
Job Title: Head Chef
Joined: 2024
Christine Haughey joined Goodwins Hall as Head Chef in July 2024, bringing with her an impressive 24 years of experience in the culinary world. Her journey through the hospitality industry has been as diverse as it is inspiring.
Christine has successfully owned and operated a variety of establishments, including traditional pubs, restaurants, and even a vibrant rock and roll diner. Her passion for food and adventure also led her to Spain, where she spent six years running her own tapas bar, immersing herself in Mediterranean flavours and culture.
With this wealth of experience, Christine has elevated the dining experience at Goodwins Hall, crafting menus that are both comforting and creative, tailored to delight the residents. Her dedication to quality and her love for cooking shine through.
Outside the kitchen, Christine enjoys watching Formula 1 and unwinding with a good book. She describes working at Goodwins Hall as a joy, saying, “I love working here for the lovely residents – it’s such a cheerful and friendly place to be.”
Job Title: Unit Manager
Joined: 2021
Katie McCowen began her journey at Goodwins Hall in September 2021, stepping into the world of care as a carer. With a strong desire to make a difference and gain hands-on experience, Goodwins Hall became her first role in the care sector. At the time, she was also working towards her NVQ Level 3 in Social Care, demonstrating her commitment to both learning and delivering high-quality care.
Through dedication, compassion, and a natural ability to lead, Katie progressed to become a Unit Manager within one of our communities. She is passionate about her role and finds working at Goodwins Hall both rewarding and purposeful. Katie is especially inspired by the opportunity to motivate and support her team, creating a positive and nurturing environment for both staff and residents.
Looking ahead, Katie aspires to continue growing in her career, with hopes of one day becoming a care home manager. Her journey is a testament to what can be achieved with heart, hard work, and a clear vision.
Outside of work, Katie enjoys spending quality time with her daughter and two beloved dogs. She also values maintaining a healthy social life, which helps her stay balanced and energised.
Job Title: Unit Manager
Joined: 2024
Caroline Uycoco began her career at Goodwins Hall in 2008 as a Senior Care Assistant, bringing with her a strong passion for delivering high-quality care. Her dedication and compassion quickly made her a valued member of the team.
In 2019, Caroline took on a leadership role as Residential Care Manager at our sister home, Amberley Hall. She later gained further experience in the wider healthcare sector, continuing to grow her skills and knowledge.
In 2024, we were delighted to welcome Caroline back to Goodwins Hall as a Unit Manager. She now leads one of our communities with warmth, professionalism, and a deep commitment to both residents and staff. Caroline is known for her hardworking nature and is truly loved by many.
Caroline has always loved Goodwins Hall, describing it as a great place to work where she feels supported and inspired every day.
Job Title: Unit Manager
Joined: 2023
Binla Baby joined Goodwins Hall in December 2023, shortly after earning her UK nursing pin. Originally arriving in the UK in 2022, she quickly established herself as a dedicated and compassionate nurse. Her clinical skills, calm presence, and genuine care for residents made her a valued member of the team from the start.
Through her hard work and passion for delivering excellent care, Binla progressed to the role of Unit Manager within the nursing community. Binla thrives in the supportive and collaborative environment at Goodwins Hall, where she continues to grow both personally and professionally.
“I love working at Goodwin's because of the great teamwork and the support I’ve received—it truly feels like a family.”
Outside of work, Binla enjoys dancing, which brings her joy and balance. Her vibrant energy and positive spirit shine through in everything she does, both on and off the floor.
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