Goodwins Hall Nursing & Residential Care Home

Goodwins Road, King's Lynn PE30 5PD

Goodwins Hall Nursing & Residential Care Home is a popular care home situated in King's Lynn.

The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care.

Residents are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities and events that will appeal to every taste and reflect different requirements and abilities. Goodwins Hall has a dedicated activities coordinator who organises a packed calendar of events and occasions.

Outside, the home is surrounded by beautiful gardens. The home work closely with Thrive - a national gardening charity.

Group: Athena Care Homes (UK) Ltd

Person in charge: Joan Agcaoili (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Autism/ASD • Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 74

Shared Rooms: 2

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Goodwins Hall Nursing & Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Goodwins Hall Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Goodwins Hall Nursing & Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.597 for Goodwins Hall Nursing & Residential Care Home is calculated as follows: ( (136 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 211 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.577 Points relating to the number of positive Reviews for Goodwins Hall Nursing & Residential Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15.6 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Goodwins Hall Nursing & Residential Care Home has a Review Score of 9.2 (9.174) from 18 Reviews


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Goodwins Hall Nursing & Residential Care Home?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Goodwins Hall Nursing & Residential Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Both parents were at Goodwins, my mother past away in March and we felt that the "end of life" care for mum was excellent. All staff were sympathetic and very kind. My father is still at Goodwins and we are regular updated on his welfare. This home has a very cheerful environment and as a family, we are very happy with the service provided.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very nice, comfortable, clean and friendly.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

The staff are all first class, always Service User focussed. The care mother receives is excellent. The home is always clean and tidy and well presented.

The interaction between management, staff, residents and their family/visitors always impresses me.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Dad has been a resident at Goodwins Hall for almost a year now.

The first week of his stay he needed two people to help him transfer from chair to bed etc....within 10 days this dedicated staff team had helped and encouraged dad to get some independence back to such an extent that he was now walking the corridor for exercise using his aid. He was being encouraged to be as independent as he wanted.

As a family, we can be sure that if any problems occur we will be contacted. We can now after several worrying years leave after a visit secure and happy knowing dad is being cared for to the highest standard.
We are always made welcome at Goodwins Hall and the staff make it feel more like visiting a big caring family. We call it our second home now!
Our family have had experience of several care homes and can honestly say there is that something extra special at Goodwins Hall.
Care with Kindness!

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I would like to thank the staff for the kindness and support provided to my father during his time at Goodwins Hall Nursing & Residential Care Home. This was evident throughout his time at the home but especially during the few days before he died. I also feel that the welcome provided to my mother who visited him daily and the rest of the family was genuinely inclusive. The support provided by a taxi driver linked to the house also provided valued opportunities for dad to spend some time in his own home. Many thanks to everyone.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Carers are efficient and always approachable. They are always available to assist my dad whenever he needs help moving from bed to chair. The nurses are fantastic and will anything to help. My dad was quite ill in early August and the speed with which the staff dealt with the problem was very impressive and reassuring.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I found staff and carers to be always polite.

The home is well maintained and clean.

My mother is very well looked after.

Extra activities are well planned.

Food is excellent.

Care is first class.

Staff always go the extra mile.

My mother's needs are all met.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely atmosphere, super staff, very happy with Mum being looked after here.

Communication is very good at all levels. It's hard to place a close family member in a home and everyone has done their utmost to help us come to terms with it.

Nursing staff are competent and knowledgeable and welcome our comments on needs and care for Mum.

Incidents happen, but it is how staff react and take forward, and here I only have good words.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff are highly competent, open, friendly and approachable. In some cases however, the rapid turnover of staff can lead to a failure to communicate. Overall, a highly motivated, professional team.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

We arrived around 11am to visit our friend for the first time here. We felt the foyer to be warm and friendly, giving a good first impression. All the staff were pleasant and helpful and appeared to really care about the residents.
The coffee machine is a great idea. It gave us chance to sit quietly whilst our friend's wife was able to chat with him.
We felt his room was warm and comfortable and what a view!
We both have had relatives in good care homes and Goodwin's Hall ranked with them in every aspect.
Thank you

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

All the staff were really helpful - the admin, the carers and the nursing staff.
They did their best to make my mum as happy and comfortable as they could.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Still being mobile and able to walk around with a stick took me longer to really settle in and accept my changed lifestyle. their many facilities. I am now happy and the help and care is wonderful. Goodwins is surrounded by well-kept gardens which I am lucky enough to be able to walk around and enjoy. The staff and helpers are trained to work as a team which is very important and can be seen wheeling residents out and about. I am happy how to call it my home and enjoy the respect I get.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has been in Goodwins Hall for 18 months (age 92) and my sister (down syndrome - age 56) has been here also for 3 years. The care they receive is satisfactory. Some staff are kinder than others. Food is good but my mother needs a soft option as she is unable to chew, this has not been seen to. Clothing gets lost and also gets ruined sometimes in the laundry. Staff do not consider colour coordination which would be a great help. Clothes are just put any old how in the drawers. Too much boxed medication stored in the resident's rooms, but on the whole, quite good.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Likely

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Average Rating:   3.5 out of 5

The staff are incredible, they cater for your every day need. They are friendly and heart warming. I couldn't praise them enough.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have seen and been in a lot of care homes, but I must say this care home is totally outstanding in every way. They relate to the residents in a brilliant and compassionate way, nothing is too much trouble. I would recommend this home to anyone because they are courteous to every need with outstanding staff!!

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Care was excellent after a big op on right knee.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Goodwins Hall Nursing & Residential Care Home is a very friendly and caring home as soon as you arrive there is always someone to greet you, regardless of their status very helpful always. The home is in need of refurbishment, they are average. Furnishing looking very tired. All this is taking place in the spring I understand. My husband is being well cared for and happy. As a family we are very satisfied, I may well join them at a later date.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I think Goodwins Hall must be the best one in Norfolk and the carers are very good. The good is very good.

How likely would you be to recommend Goodwins Hall Nursing & Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 08 May 2018

Nursing, Residential

Awards / Recognitions

November 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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