Goodwins Hall Care Home

I was so disappointed in my beloved friend's stay here. When first viewing this home, I was so impressed with my initial impression of a lovely bright entrance, with a small cafe area, a dining room, library, large television room and bedroom downstairs. I was told there would be lots of activities and that it would be a complete home from home should I let her stay. Twice I completed forms stating her needs, her general day to day living arrangements and health care etc. This could not have been further from what she received. Had it not have been for our friends and my family visiting, she wouldn't have had any interaction with anyone apart from carers, stuck in a scruffy upstairs room. She wasn't taken to the toilet. She didn't get a shower, only bed baths and although she had a pressure sore, her feet were not raised although I had taken all her chair pads, etc with me. They overcharged twice before they got the bill right. I would not recommend this home to anyone for respite.

My dad was well cared for, rooms were clean and comfortable. On the downside, he struggled to find someone to converse with as the other guests were not able to communicate very well and he had very disturbed nights due to noise and 'wet bed' checks - which he does not need. Activities were hit and miss, with no real structure or encouragement to be active or take part. Overall, we are satisfied with the service provided and Dad was happy as well.

We did a family birthday party for my grandad. The staff were friendly and went above and beyond anything we would have expected and made the afternoon something to cherish. Nothing was too much trouble.

The service that my husband got was very good.

I am very happy with the care my daughter is receiving and my daughter is happy with the care and compassion the carers are giving her. I know when I go home my daughter is being kept safe and cared for properly.

I have only been here a matter of months but the carers are all willing to do anything to keep us happy and comfortable. I feel happy here with too much food and all I need to have in the way of comfort, warmth and general well-being and comfort.

Excellent care. Carers are brilliant (most).

From the first day I visited my husband, each member of staff called me by my Christian name. The care and attention given to the residents are excellent. The rooms are very pleasant, the garden is wonderful and the reception area is warm and friendly. Cleanliness is first class. The caution taken to keep Covid at a manageable level is excellent. Also, most of the carers go above and beyond their duties, this is much appreciated. Thank you.

My opinion of Goodwins Hall Residential Care Home is overall very good. My elderly godmother could no longer live alone and needed hands-on care, which has all been provided for her at a very professional rate at this home. My only concern is that with more staff and equipment e.g. hoists, the care would be even greater.

Very satisfied and friendly staff, they work as a team and are all very helpful. Nothing was too much trouble.

This is the second time my mum has been to Goodwins Hall for respite. The first time she was in was okay but much harder for us to do as it was so emotional leaving her there. This time has been totally different and I can't praise the team leader enough for the superb care and kindness she ensures my mum gets. Even ringing me with updates as I can't visit due to having Covid this week. This is so reassuring as Mum and I are very close. Mum's making friends, had her hair and nails done and joins in with activities. Can't fault her stay this time, excellent.

The home was clean, light and airy, with friendly, smiling reception staff. Her carers couldn’t do enough for her, and even when she was stressed, upset and tearful managed to be professional and calm. The room was clean, airy and with a little view of the garden. The food was excellent and plentiful, and she was allowed her favourite, orange juice, instead of squash, which she appreciated. The manager and nurses were available if there was an issue, and were more than happy to help sort out the few issues we had.

My father was moved to Goodwins Hall following a stay in the hospital, initially for a two-week respite stay. After the two weeks, he decided to remain there and has now settled in, made some friends. With the continuous support from the staff, his somewhat lovely existence has now given him a far better quality of life.

My father is happy there and that gives us the best possible feeling.

My mother was in Goodwins' care for four weeks and the attention and kindness were exceptional. Always friendly and happy and the home was spotlessly clean.

My brother has been a resident for many years. I am a Canadian citizen and have visited on about three occasions. I am truly amazed at the high degree of comfort, care and attention my brother receives. I know that he has never been happier knowing that he has the comfort of unbelievably caring staff. I speak to him on Zoom at least twice a week and regularly his delightful nurse whose name (unfortunately I am not allowed to give) wheels him into the room and sets it up for him. I know the nursing home is privately owned, so that makes the care even that more impressive knowing that the residents care comes first and takes precedence over shareholder profit which is so often the case. Thank you so very much.

I would just like to say a big thank you to everyone at Goodwins Hall. After my uncle, who lived on his own had a heart attack, then spending 4 weeks in hospital, and after 2 weeks respite at another home, we as a family were rather concerned for his health and wellbeing. He then came to Goodwins Hall in mid-June, naturally, it took a bit of time to settle to his new surroundings, but we have to say with the excellent care and kindness of all staff at Goodwins he has settled very well, and possibly is better now than prior to his heart attack. The care and kindness he receives along with the company and companionship from others around him as well as the regular events and activities at Goodwins is we believe the best medicine for him. Thanks again Goodwins, carry on the good work.

Staff are kind and patient. They are well-trained, polite and responsive to requests and queries. The home itself is very well-managed with a happy atmosphere. Food, service and amenities are excellent.

The last 18 months have been a very trying time for everyone. The staff and management have done an excellent job looking after my father and all the other residents, and all their family members.

Absolutely excellent! I could not fault the care my father received here as a Parkinson's respite patient. The staff are highly professional, genuinely caring, friendly and very knowledgable which was so reassuring. Every need my dad had was catered for, people who had time for him. The food is top class, surroundings are lovely, like a hotel. Hairdressers, coffee lounge, multiple activities. This is a well managed, highly trained, impressive care home. We felt like part of the family here. A really lovely place.