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Goodwins Hall Care Home

Goodwins Road, King's Lynn, Norfolk PE30 5PD
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Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)
Goodwins Hall Care Home, King's Lynn
An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)
Goodwins Hall Care Home, King's Lynn
They look after me so well. The food is brilliantCyril L(Resident / Service User)
Goodwins Hall Care Home, King's Lynn

Goodwins Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing high-quality, person-centred Residential Care, Dementia Care, Nursing Care, and short-term Respite Care.

Designed around smaller communities, Goodwins Hall helps residents feel safe, comfortable, and truly at home. Care is tailored to each individual’s needs, promoting independence, dignity, choice, and wellbeing. The highly trained team is proud of the home’s warm, family atmosphere and reputation for delivering outstanding care....  

Care Provided by Goodwins Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350N/A

Weekly care fees at Goodwins Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,350 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

Contact Goodwins Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flavia Hansell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (16)

Visiting

  • Please feel free to visit Goodwins Hall at any time - the door is always open! Visitors more than welcome to come along to the Lifestyles Programme of activities at Goodwins Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Goodwins Hall Care Home Reviews (143)

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9.8

Goodwins Hall Care Home has a Review Score of 9.8 (9.794) out of 10, based on 44 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 143 reviews.

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Review from D M (Next of Kin) published on 30 September 2024 Submitted via Postal Card
Overall Experience

My next of kin was at Goodwins for just under 18 years. During this time she was well cared for and loved by the staff and she embraced being there by partaking in all the activities they offered. Excellent choice of activities. It is a testament that she was there for 18 years considering her disabilities and health issues. At times there were staff shortages, but when pointed out these were addressed.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful and touching feedback. We are truly honoured to have cared for your next of kin for nearly 18 years. It means a great deal to know she felt well-cared for and enjoyed the activities we offer. Our team strives to create a warm and engaging environment, and it's...  

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Review from V S (Niece of Resident) published on 25 September 2024 Submitted via Postal Card
Overall Experience
My aunt aged 99 could no longer manage on her own. She went into Goodwins for a trial period of 2 weeks and decided she would live there. Management were outstanding in accommodating her.
Although missing her home, she has settled well and is enjoying being cared for.

Meals are good and she thinks the carers are amazing. All in all, it has been a very successful move!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and for taking the time to share your aunt's experience at Goodwins Hall. We are delighted to hear that she has settled in well and is enjoying the care and support we provide. It's wonderful to know that she feels comfortable and well looked after by our team...  

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Review from L R (Resident / Service User) published on 20 September 2024 Submitted via Postal Card
Overall Experience
Excellent care by everyone. Excellent food and help from the chef.

Brilliant physio from one of the staff who has been a great support. All staff have been really kind and patient.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's great to know that the care, food, and support from the chef, as well as the brilliant physiotherapy, made a difference for you. We will be sure to pass along your kind...  

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Review from P S (Respite Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

I was treated well during my stay, both medically and caring. The staff at all grades were all kind, considerate helpful and encouraging. The physio team certainly helped me immensely with exercises to get me walking, and activating my body generally so as to come home, for which I am very grateful. The staff were friendly, offering facilities for patients to enjoy but also respectful of your privacy as well. Sometimes meals were ok and if ask was given something more. My summing up for a relatively short stay was very helpful in all respects. Thank you all so much.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful review. We're delighted to hear that your stay with us was a positive experience and that you felt well cared for both medically and personally. It's wonderful to know that our team, especially the physiotherapy staff, made a real difference in your recovery...  

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Review from Jane B (Daughter of Resident) published on 22 June 2024 Submitted via Postal Card
Overall Experience

Mum has been at Goodwins Hall just over a year 25/5/2023. She enjoys being in the home, and she is safe and looked after. She enjoys the activities recent trip to the zoo.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your lovely comment. We're delighted to hear that your mum has been enjoying her time at Goodwins Hall and that she feels safe and well cared for. We're especially pleased to know she enjoyed the recent trip to the zoo. Our team is dedicated to providing engaging activities and ensuring the happiness and well-being of all our residents.

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Review from D B (Daughter of Resident) published on 17 April 2024 Submitted via Website
Overall Experience

My mum was transferred from hospital to Goodwins Hall for rehabilitation including physiotherapy. The staff are fantastic, all the care for my mum has been outstanding. Would highly recommend Goodwins Hall.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you, I am pleased mum is rehabilitating well and the staff have been supportive.

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Review from Alison D (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

Goodwins Hall has a welcoming atmosphere and is clean, spacious and bright. The staff are very friendly, caring and approachable. If a resident is able-bodied, there are lots of activities in which they can participate. The gardens are lovely and very well maintained.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your kind message and for sharing your positive experience at Goodwins Hall. We are thrilled to hear that you find our atmosphere welcoming and our facilities clean, spacious, and bright. It's wonderful to know that our staff's friendliness and care have made a positive impact. We're...  

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Review from Jane C (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

The care my mother gets from the staff is exemplary. I know that she can be cantankerous at times but this is always dealt with with a smile and joke. Incidents are always reported to either my brother or myself.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your kind words and for sharing your positive experience with us. We are delighted to hear that the care your mother receives is exemplary and that our staff's approach helps to manage challenging moments with a smile and a joke. We are committed to maintaining open communication and...  

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Review from J C (Son of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

My mother has been a resident for four years now, as she moved in just before lockdown. Unfortunately we couldn’t see her for the first five months due to COVID restrictions, but the staff were fantastic throughout that very difficult period. She is well looked after, and despite the staff always being exceptionally busy, they seem patient and caring. The facilities they have make the care she receives much better than when she was being cared for at home. She also gets to interact with many more people, both staff and residents, which is again better for her than when she was at home.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your thoughtful message. We are deeply appreciative of your kind words and are glad to hear about your positive experience at Goodwins Hall. The lockdown period was indeed challenging for everyone, and we are pleased to know that our staff's efforts made a difference during that time....  

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Review from Susan S (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

Mum became a resident at Goodwins Hall last Easter, after a period of respite first. It wasn't a move she ever expected to make but she gradually settled with the support of the staff there. With the use of her wheelchair I have on occasions taken Mum downstairs to the main reception area where you can sit and enjoy a cuppa together or have a wander around the lovely and well-kept gardens. There are often activities going on and also special celebrations to which residents and relatives are invited. I have always found the staff to be friendly and supportive to Mum and myself. There is a hair salon downstairs so a pamper can be enjoyed and nails painted. Goodwins Hall always appears clean and tidy and staff are always professional and courteous. Yes it can be busy but if staff can't deal with something immediately, they will get back to you. Thank you all.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you so much for sharing your positive experience at Goodwins Hall. We're delighted to hear that your mum has settled in well and that you both enjoy spending time in our reception area and gardens. We're pleased that our activities, celebrations, and amenities like the hair salon have been...  

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Review from Michael B (Son of Resident) published on 24 January 2024 Submitted via Postal Card
Overall Experience

The quality of care my mum receives is excellent. Beautiful home with wonderful, kind and caring staff.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you Michael, we appreciated your feedback, the staff are very kind and happy your mum likes the home.

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Review from Sylvia P (Resident / Service User) published on 17 January 2024 Submitted via Postal Card
Overall Experience

When first came here, very unsettled. Now, I like and this is my home. I have care 24 hours a day and I am safe and not lonely anymore.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you Sylvia, we are pleased you are now settled and enjoy staying here with us. Goodwins Hall appreciate your feedback.

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Review from Lyn J (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience

Following Mother's recent illness and return from hospital, the manager, team leaders and care staff have been so kind and supportive. Recognising privacy and dignity needs for personal care. Much appreciated support with medical care and chasing up GP and prescriptions etc. Thank you for monitoring and reporting.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you very much for your feedback Lyn, it is very much appreciated by our team.

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Review from Shaun M (Grandson of Resident) published on 4 December 2023 Submitted via Website
Overall Experience

Awful experience. I wouldn't recommend this place to anyone. Very expensive for private users. Recently informed by social services that my dear nan has been overpaying for her care. Care home was told this by social services and now my nan has been kicked out. This last year has been horribly stressful due to the way the care home has treated such a wonderful woman.

Reply from Athena Care Homes team, Athena Care Homes at Goodwins Hall Care Home

Thank you for your review Shaun and sorry to hear you were disappointed with the service we provided this time. We have worked with your family through this complaint and we understand that this is now fully resolved.

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Review from A F (Daughter of Resident) published on 4 October 2023 Submitted via Website
Overall Experience
Overall, I am very happy with the standard of care my mum receives at Goodwins Hall. They aim to provide a 'home from home' and I think they do this well as the atmosphere is relaxed, friendly and warm. The staff are always very obliging, nothing is too much trouble and I have been impressed by their sensitivity to dignity and respect for all residents.

At times it is clear that there is a shortage of staff on shift but those on duty are working their socks off to maintain the high standards and level of care.

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Review from Muriel C (Respite Resident) published on 16 September 2023 Submitted via Postal Card
Overall Experience

I found everyone cheerful, kind and willing to help in any way. I found I was looked after very well.

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Review from Tessa M (Wife of Resident) published on 5 July 2023 Submitted via Postal Card
Overall Experience

We used the respite facility - staying for two weeks. The care was excellent, the facility is well-staffed. Any instructions were carried out as requested. I thoroughly enjoyed my break, safe in the knowledge that he was well cared for and in very safe hands. It says he didn't particularly enjoy the food but I suspect he is very spoiled at home!

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Review from D W (Daughter of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

My mother stayed at Goodwinds Hall Care Home for three weeks, the staff treated my mother as part of the extended family. The staff treated my mother with dignity and respect.

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Review from Noel M (Son of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience

Very happy with the positive team, including the maintenance team. The team leader is very approachable and positive as are the vast majority of the team. The food is very good too.

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Review from Joy B (Cousin of Resident) published on 1 June 2023 Submitted via Postal Card
Overall Experience

On first entering Goodwins Hall Care Home with my relative on her admission, I was struck by the friendliness, warmth and professionalism of the staff we met. Throughout my relative's stay, I often observed staff going over and above the call of duty and treating residents with kindness, respect and sensitivity. I shall always be grateful for the care my cousin received.

Reply from Jayne Wardell-White, Home Manager at Goodwins Hall Care Home
Dear Joy,
Thank you for your lovely feedback. Your cousin was a joy to know and a joy to look after.
With very best wishes,

Jayne

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 September 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (41) & Events (1)

News
  • 11 Jun 2026

    Plenty of competitive spirit, a few close calls, and lots of laughs along the way. Well played, everyone – already looking forward to the next match!

  • 11 Jun 2026

    A big thank you to the Health and Social Care Level 2 students from College of West Anglia for visiting our residents at Goodwins Hall! Our residents thoroughly enjoyed spending...

  • 11 Jun 2026

    Residents enjoyed tasting delicious Italian foods, taking part in a fun quiz, and getting creative with our pizza puzzle challenge using lasagne sheets! Lots of smiles, laughter, and friendly competition...

Upcoming Events

Awards / Recognitions (11)

Accreditations

Meet the Team (10)

Flavia Hansell
Flavia HansellJob Title:Home ManagerJoined: 2014

Hello, my name is Flavia, and I am the Home Manager at Goodwins Hall.

My journey in care began in housekeeping at our sister home, Amberley Hall. Since then, I have been fortunate to progress through a variety of roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager.

Every role has helped shape my passion for providing exceptional, person-centred care.

I believe every resident deserves to feel valued, respected, and truly at home. Creating a warm, supportive, and enriching environment where residents can enjoy the highest quality of life is at the heart of everything I do.

I love spending time with our residents, getting to know them and supporting them to live fulfilling and meaningful lives. I am equally passionate about supporting and developing our wonderful team. By encouraging continuous learning and leading by example, I help ensure we provide the highest standards of residential and nursing care every day.

For me, Goodwins Hall is much more than a care home—it is a family, and our residents will always be at the heart of everything I do.

Sowmya Devassy
Sowmya DevassyJob Title:Deputy ManagerJoined: 2023

Hello, my name is Sowmya, and I am the Deputy Clinical Manager at Goodwins Hall.

I am passionate about delivering outstanding, person-centred nursing care while maintaining the highest standards of clinical excellence. I enjoy supporting, teaching, and coaching our team so that together we can provide exceptional care for every resident.

I believe in leading with kindness, compassion, and professionalism. Whether I am supporting residents, reassuring families, or working alongside colleagues, I always strive to create a warm, welcoming, and supportive environment where everyone feels valued.

Seeing our residents happy, comfortable, and receiving the best possible care is what motivates me every day. I am proud to be part of the dedicated team at Goodwins Hall and to help make our home a place where people truly feel cared for.

Sam De Leon
Sam De LeonJob Title:Administration ManagerJoined: 2017

Hello, my name is Sam, and I am the Admin Manager at Goodwins Hall.

My journey at Goodwins Hall began in 2017 as a volunteer in the kitchen. I soon joined the team permanently before moving into the role of Receptionist, where I loved welcoming residents, families, and visitors to our home.

Today, as Administration Manager, I support the smooth day-to-day running of Goodwins Hall and enjoy helping residents, relatives, and colleagues with kindness, professionalism, and efficiency.

Building strong relationships and ensuring everyone feels welcomed and supported is one of the most rewarding parts of my role.

I am proud to be part of the Goodwins Hall family and enjoy making a positive difference every day by helping create a friendly, organised, and welcoming environment for everyone.

Mari Mourao
Mari MouraoJob Title:Customer Relationship ManagerJoined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Sam Burton
Sam BurtonJob Title:Head of HousekeepingJoined: 2001

Hello, my name is Sam, and I am the Head of Housekeeping at Goodwins Hall.

I joined Goodwins Hall in January 2001, the year the home first opened, and I have been proud to be part of the team ever since. I started as a Night Care Assistant before progressing to Team Leader.

In 2019, I joined the housekeeping team and became Head of Housekeeping in 2021.

I take great pride in ensuring our home is always clean, comfortable, and welcoming. I know that a safe, well-maintained environment plays an important part in our residents’ wellbeing and helps them feel truly at home.

After more than 24 years here, Goodwins Hall feels like family to me. I enjoy seeing familiar faces every day and helping create a warm and happy home for everyone who lives and works here.

Thomas Turnbull
Thomas TurnbullJob Title:Head of MaintenanceJoined: 2011

Hello, my name is Tom, and I am the Head of Maintenance at Goodwins Hall.

I joined Goodwins Hall in 2011 as a gardener before progressing into my current role as Head of Maintenance. I enjoy making sure our home is safe, comfortable, and well-maintained so our residents can enjoy their surroundings with complete peace of mind.

No two days are the same, and I enjoy solving problems, supporting my colleagues, and helping wherever I can.

Being reliable, approachable, and practical is something I take pride in, and I enjoy playing my part in keeping Goodwins Hall running smoothly and ensuring our residents' rooms are just the way they like them to be!

Christine Haughey
Christine HaugheyJob Title:Head ChefJoined: 2024

Hello, my name is Christine, and I am the Head Chef at Goodwins Hall.

I joined Goodwins Hall in 2024 with more than 24 years of experience in hospitality. Throughout my career, I have owned and managed pubs, restaurants, a rock and roll diner, and even spent six wonderful years running my own tapas bar in Spain.

Preparing nutritious, delicious meals that our residents genuinely enjoy is one of the most rewarding parts of my role.

I love working at Goodwins Hall because our residents make every day enjoyable, and it is such a cheerful and welcoming place to be.

Katie McCowen
Katie McCowenJob Title:Unit ManagerJoined: 2021

Hello, my name is Katie, and I am a Unit Manager at Goodwins Hall.

I joined Goodwins Hall in 2021 as a Care Assistant while completing my Level 3 qualification in Health and Social Care. This was my first role in the care sector, and I quickly realised I had found a career I truly love.

Since then, I have progressed to Unit Manager, where I enjoy supporting both our residents and my team. I am passionate about creating a positive, caring environment where everyone feels respected, valued, and encouraged to achieve their best.

My long-term ambition is to become a Care Home Manager, and I am grateful for the opportunities Goodwins Hall has given me to learn, grow, and develop my career.

Caroline Uycoco
Caroline UycocoJob Title:Unit ManagerJoined: 2024

Hello, my name is Caroline, and I am a Unit Manager at Goodwins Hall.

I first joined Goodwins Hall in 2008 as a Senior Care Assistant before becoming Residential Care Manager at our sister home, Amberley Hall, in 2019. After gaining additional experience in the healthcare sector, I was delighted to return to Goodwins Hall in 2024.

I am passionate about providing compassionate, person-centred care while supporting both our residents and colleagues every day. Leading my team and helping residents enjoy the highest quality of life is what makes my role so rewarding
.

Goodwins Hall has always felt like home to me. I value the supportive team, our wonderful residents, and the opportunity to make a positive difference in people’s lives every day.

Binla Baby
Binla BabyJob Title:Unit ManagerJoined: 2023

Hello, my name is Binla, and I am a Unit Manager at Goodwins Hall.

I joined Goodwins Hall in December 2023 shortly after receiving my UK nursing registration. Since then, I have been proud to support our residents with compassionate, person-centred nursing care while continuing to develop my clinical knowledge and leadership skills.

I was delighted to progress into the role of Unit Manager within our nursing community. I enjoy leading my team, supporting my colleagues, and ensuring every resident receives the highest standard of care in a safe, welcoming, and respectful environment.

What I love most about Goodwins Hall is the teamwork and support we share—it truly feels like one big family.

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